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angelaward Time: 2026-07-10 21:33

Q: Hi - I have just received my order. One pair are correct a they were reading glasses (no prescription). The other two pairs the prescription on file in my profile is correct but I can't see clearly with the glasses.... the are single vision reading glasses and the distqance measurement is different on each sticker on the glasses case. How do I get this fixed please?

A: Dear Angela Ward, Would you please tell us which pairs are incorrect ?

Amie Davis Time: 2026-07-10 19:57

Q: I found more glasses I want and I want to add to my order since I am already getting free shipping. Can I possibly add to my existing order? My order is 20726101938443. Thank you, Amie

A: Dear Amie Davis, Would you please tell us which glasses you want to add in the order#20726101938443 ?

Yelitza Rodriguez Time: 2026-07-10 14:34

Q: 80626221810261 I need to know how long is not an update about it

A: Dear Yelitza Rodriguez, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596301159024

Gena Garcia Time: 2026-07-10 14:11

Q: Where is my order 80626061943484 . When I receive it

A: Dear Gena Garcia, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 5:21 pm on July 9, 2026 in MANASSAS, VA 20109. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596398907195

Samantha Olsen Time: 2026-07-10 13:56

Q: I recieved a pair of damaged glasses in June. I sent an email with many photos and customer service reached out asking if I would pick another pair. I agreed and sent the details. I have not recieved them and there is nothing showing in shipped items

A: Dear Samantha Olsen, If you are willing to pay $10, we can remake Cupid for you. Would you please tell us which one you want us to remake Gustave or Cupid ?

Chantal Time: 2026-07-10 11:04

Q: Hi, i am trying to buy glasses but everytime I select PayPal and which shipping fee I wana pay it wont take me past that :( pls help

A: Dear Chantal, Do you click \"check out \" first ?

kathy Time: 2026-07-10 10:07

Q: we are looking at frames for my daughter - she has a very big head (big brain:) how ill we know if they will fit her big head?

A: Dear kathy, Do you know the measurements of her previous frame ?

Carey Gerchak Time: 2026-07-10 09:55

Q: Hello I spelled my email address wrong. The correct one is carey.saperstein@wbsd.org. I would like it changed so I can recieve tracking for my order. Thank yo u

A: Dear Carey Gerchak, We would like to tell you that we have corrected it for you

Latovah Malone Time: 2026-07-10 06:32

Q: Cancel this order ASAP 80726100621581

A: Dear Latovah Malone, Ok, we will cancel your order and will refund you money.

Latovah Malone Time: 2026-07-10 06:31

Q: Cancel order

A: Dear Latovah Malone, Ok, we will cancel your order and will refund you money.

Latovah Malone Time: 2026-07-10 06:29

Q: Cancel order

A: Dear Latovah Malone, Ok, we will cancel your order and will refund you money.

Clarice Blakely Time: 2026-07-09 23:16

Q: I used the wrong discount on my order. I used the 10% code off instead of the 1st time order 30% off can I still get my extra 20% applied to my order

A: Dear Clarice Blakely, Ok, we will change discount and will refund you price difference $20.15

Clarice Blakely Time: 2026-07-09 23:13

Q: I forgot to use my 30% off discount. I used the wrong discount for 10% off but as a new 1st time customer I was suppose to get 30% off with code NEW30. Can you still apply the discount toward my order? Thanks

A: Dear Clarice Blakely, Ok, we will change discount and will refund you price difference $20.15

Victoriana Miller Time: 2026-07-09 21:39

Q: What happens if I put the wrong pd how can I fix it

A: Dear Tori betts, We would like to tell you that we have changed PD values

deondrayperkins53 Deondray Time: 2026-07-09 17:55

Q: Is my order in the mail or what happened to my order

A: Dear Deondray Perkins, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? About points, you can use them in points mall.

Michelena Leonard Time: 2026-07-09 16:00

Q: I never received my last order placed in May of this year. Can I get an update on the status?

A: We are sorry to tell you that your package might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

Dr David Julius Ford Jr Time: 2026-07-09 13:58

Q: Please cancel order #20726091350477.

A: Dear Dr David Julius Ford Jr, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

Dr David Julius Ford Jr Time: 2026-07-09 13:57

Q: Please cancel order #20726091350477.

A: Dear Dr David Julius Ford Jr, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

Dr David Julius Ford Jr Time: 2026-07-09 13:53

Q: How can I cancel an order?

A: Dear Dr David Julius Ford Jr, We are sorry to hear that,would you please tell us the reason why you want to cancel it ?

Stephanie Artiaco Time: 2026-07-09 13:20

Q: Order Number: 80626301827202 I sent an email but thought I’d follow up. I used PayPal app. That says where’s light but it was an ACH from my bank on my digital statement. The name I did not recognize DAN YANG MO DI G but I should have from the amount :/. Coincidentally the same day my debit card number was compromised so I thought this is all fraudulent charges. So with that said my bank reversed the $70.57 and credited me. I DO OWE YOU $70.57 so I need to figure out how to pay that. Please let me know. I do indeed owe you this money

A: Dear Stephanie Artiaco, We completely understand how unsettling it is to have your debit card information compromised, and it makes total sense that you initiated the ACH reversal under those circumstances. We truly appreciate you reaching out to clarify the situation and taking the initiative to settle the outstanding $70.57 balance. To arrange the payment smoothly, could you please let us know: do you have an alternative credit card available for this payment, or would you be able to complete the payment again via PayPal? Just tell us your preferred method, and we’ll walk you through the next steps right away.

jwatsonfay Time: 2026-07-09 12:57

Q: I asked what my other options were if I did not want the glasses remade. I do not think that remaking the glasses is going to help if you went by the given prescription the first time.

A: Dear jwatsonfay, Ok, we will refund you money.

Iya Cummings Time: 2026-07-09 11:16

Q: hello, I have been trying to get my glasses exchanged and repaired for two weeks now. I hear back from Phyllis on the consulting service center but then when I emailed my pictures to the service email, I never get a response. My 30 day mark is approaching and wherelight is not being helpful. I have sent four emails since receiving my glasses. Can someone please get back to me as soon as possible. This is the worst experience I’ve ever had and at this point I would like a full refund.

A: Dear Iya Cummings, We are sorry to tell you that we don\'t receive your photos, did you send photos to our email address: service@mail-wherelight.com ?

Morgan Hoffer Time: 2026-07-09 10:04

Q: Also what email would You like me to send it Too ?

A: Dear Morgan Hoffer, we would like to tell you that you can send email to service@mail-wherelight.com

Morgan Hoffer Time: 2026-07-09 10:03

Q: So the original prescription I entereded is wrong because the clinic screwed it up . Did you want that or did you want the correct one i now have ?

A: Dear Morgan Hoffer, we would like to tell you that you can send email to service@mail-wherelight.com

Tiffany Voss Time: 2026-07-09 08:41

Q: Hello. I am trying to figure out how I can return the glasses I ordered. And get the lenses with out the progressives. Just my regular prescription.

A: Dear Tiffany Voss, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Yelitza Rodriguez Time: 2026-07-09 07:35

Q: Hi, I want to know the status of my order Is more than 3 weeks. Thank you

A: Dear Yelitza Rodriguez, We would like to tell you that we will ship your order out next week.

Cassie Lumbrazo Time: 2026-07-09 07:31

Q: Hello, I would like to delete my account with WhereLight under calumbrazo@outlook.com I cannot figure out how to do this. Please delete this account. Thank you

A: Dear Cassie Lumbrazo, We are sorry to tell you that we don\'t find an account under calumbrazo@outlook.com Are you sure that email address is correct ?

norma brown Time: 2026-07-08 23:52

Q: Thank you do ot need to change address I will be at that address

A: Dear norma brown, Ok, we will ship your order out.

Evalann Phillips Time: 2026-07-08 20:22

Q: Hello I just checked tracking info On USPS website, is there a reason why It says " Awaiting package" from you all ?? I paid for my purchases and still haven't received accurate shipping info? can someone actually check and if my purchases have been delivered???? Regards Miss Evalann Order: 80726031408415

A: Dear Evalann Phillips, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Morgan Hoffer Time: 2026-07-08 13:57

Q: Hello my name is Morgan , so I got 2 new glasses after getting a new prescription, and to be fair they were way off for my eyes . I went to my eye doctor to check the glasses script and to see what was going on . First they never heard of you guys . ( I have over the years bought many pairs ) the script you made was spot on to what they prescribed ). But we discovered that the tech who prescribed them well . Completely screwed up . I have a new script now . Because of this mistake but idk what to do with the glasses I just got from you can I send them in ? I know it’s not your fault it’s technically Mayo Clinic’s I’m just wondering what I can do

A: Dear Morgan Hoffer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

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