Buy Prescription Glasses Online at Affordable Prices

Allissia Facey Time: 2025-12-04 18:23

Q: Hi, I accidentally redeemed point for glasses that my pd is too small which i was not aware of for - can these please be cancelled and points returned as I cannot purchase those glasses thanks

A: Dear Allissia Facey, We would like to tell you that we have returned points to your account.

Yangzi Zhang Time: 2025-12-04 18:03

Q: I recently received my two pair of glasses, but one of them makes me feel dizzy. And both of my glasses have the same prescription. my order number is 81125212038026. The pair I have problem with is No. (23005).

A: Dear Yangzi Zhang, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

jamiethenole Time: 2025-12-04 17:43

Q: I believe the state of my address may be wrong. It appears as “FM” not “FL” for Florida.

A: Dear Jamie Arnold, Sorry, we are sorry to tell you that we have shipped your order out, so we can not change address for you. But you can contact with your local USPS office about this. The tracking number is 9200190279541014884547 You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541014884547

hudsonantionette5222 Time: 2025-12-04 17:37

Q: I tried to use my HSA card, but it will not go through. I have checked to see if I have enough money which I do. Do you know why the card will not work? the only other thing that I can think of is the card address and the delivery address are different.

A: Dear customer, Do you choose \"pay with credit card \" ?

Michelle Callahan Time: 2025-12-04 13:25

Q: Where are my glasses?

A: Dear Michelle Callahan, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Andrea Majeed Time: 2025-12-04 13:09

Q: I need a invoice that is easier to see. The print is too light for my insurance company to read.

A: Dear Andrea Majeed, we would like to tell you that we have emailed you the receipt.

dalston517 Time: 2025-12-04 12:54

Q: Nojo

A: Dear Deborah Alston, We are sorry to hear that,would you please take a photo of the original prescription of brown pair with PD and attach it in the email so that we can check it for you first?

dalston517 Time: 2025-12-04 12:39

Q: I received 2 pairs of glasses from you. One pair, the black frame ones, I can see better out of them than the brown ones.If I am holding reading material in front of my face, I can read the info with the black frames if moving my head up and down while focusing on the print, however the brown frame glasses are blurry no mater what position my head is in. I cannot wear the brown frames. What do I need to do to address the issue

A: Dear Deborah Alston, We are sorry to hear that,would you please take a photo of the original prescription of brown pair with PD and attach it in the email so that we can check it for you first?

Beverly Lewis Time: 2025-12-04 12:37

Q: Order #21125081355580 I previously sent and email message regarding the Product "Luxe" 56048 requesting a replacement due to my oversight of picking a large frame. I sent in a picture of me wearing the glasses that are too small for my face. I would like, if at all possible, a replacement at an equal or lesser value. I am will to lose money if I can not find something that I like at a lesser price, but the correct size. Please advise.

A: Dear Beverly Lewis, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:12

Q: Saludos en la compra del espejuelo no aparece mi receta segun entrada. He enviado email con la receta para arreglar la compra. Ayuda urgente

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Debra DeWolff Time: 2025-12-04 10:43

Q: I would like to return one of the four pairs of glasses I ordered and received. They're VERY uncomfortable. The bridge has a sharp edge that cuts into my nose. I can't wear them. But I can't seem to figure out how to process the return. I can't find the button to start the return process.

A: Dear Debra DeWolff, We are sorry to hear that, would you please tell us which pair is not uncomfortable ?

Shane Calderon Time: 2025-12-04 10:11

Q: Hello, I would like to return the 3 pair of glasses on my order. I ordered them for my mother, and she provided me an old prescription. I now have Her new prescription and would like to order new glasses. Will you provide me a return label so I can begin the return process? I am anxious to find my Mother new glasses as soon as possible. Much appreciated, happy holidays. Shane Calderon.

A: Dear Shane Calderon, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Kinza Saeed Time: 2025-12-04 05:44

Q: Yes how do I submit a photo of the item to wherelight

A: Dear Kinza Saeed, You can send us the link of new frame directly.

Margarita Zambrana Time: 2025-12-04 05:22

Q: Hola. Como van a resolver lo de mis espejuelos. Que los enviaron con la receta mal. Gracias

A: Dear Margarita Zambrana, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

p sch Time: 2025-12-04 04:48

Q: Please offer more small and simply shaped glasses. My experience with you has been good so far, the prices are attractive, but your selection is very limited.

A: Dear customer, Ok, we will suggest our manager about these.

valoriegunther Time: 2025-12-04 03:59

Q: I received my order and paid for transitional lenses. These DO NOT transition, I am dizzy with a headache and need to return these for a refund. I am very disappointed. i sent in my prescription including a copy from my doctor and did all the things correctly. Please advise me as to the process of returns and refunds. Your help center shows how I can click refund, but that does NOT appear on my account page. I would like this taken care of ASAP so I can order glasses from my regular doctor.

A: Dear Valorie Gunther, We are sorry to hear that, but would you please tell us which pair has problem first ?

valoriegunther Time: 2025-12-04 03:55

Q: I just received my order and these are NOT transitioning!!! I am dizzy with headaches! I need to return these for a refund. Please advise.

A: Dear Valorie Gunther, We are sorry to hear that, but would you please tell us which pair has problem first ?

Marley Cunningham Time: 2025-12-03 21:32

Q: I am looking for a frame that has a M/S size and pd below 59. ( in a lighter shade - no blacks brown or marroon) lCould you please provide some suggestions- for a small face. Thanks Marley

A: Dear Marley Cunningham, Do you have photo of that frame ?

auriel77annie Time: 2025-12-03 17:56

Q: I want to know about the status the code for the coupon? Never I use I do the order I put the mistake and y go back and I fix the mistake and I pay the order and the system said I use the coupon and is not never I use the coupon . Please ???? i neee help

A: Dear customer, We would like to tell you that we\'ve corrected it for you. You can pay for this order now.

Cindy Berrios Time: 2025-12-03 16:59

Q: I’m supposed to receive my Order already. I pay for it through be here Faster and Nothing.

A: Dear Cindy Berrios, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Utonia Myers Jimenez Time: 2025-12-03 16:17

Q: I pay for express delivery.Can you tell me more about my delivery?Here is the tracking number 1ZG841J50307244069 my order# 81125241209033

A: Dear Utonia Myers Jimenez, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Samuel Olaniran Time: 2025-12-03 15:48

Q: Hi , I placed my order 10 days ago & it hasn’t been shipped .. i am traveling out of the country on Dec 10th , and I intend to take my new frames with me .. kindly look into this..

A: Dear Samuel Olaniran, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Rocio Ramirez Time: 2025-12-03 15:24

Q: Order# 20825130916482. I purchased "Aaliyah- Black" and the temple piece broke off, I'm unable to repair because the screw is still inside and the temple is completely broken. Is it possible to purchase just the temple piece? I am a returning customer and have bought many glasses from WhereLight, this is my first time encountering a problem with quality. I'm hoping I can simply get a replacement temple piece and not have to re-purchase the whole thing. I look forward to your response. Thank you.

A: Dear Rocio Ramirez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Oralia Rossel Time: 2025-12-03 15:15

Q: Why was my last order closed? It was paid and never delivered??

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to you to confirm Rx with you. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money. Thanks for your understanding.

Kinza Saeed Time: 2025-12-03 07:30

Q: Hello. I just opened my glasses purchase and it looks like one of the items arrived with a broken frame. Can you please help? Order 81025130914308

A: Dear Kinza Saeed, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

auriel77annie Time: 2025-12-03 03:36

Q: Good morning I put the number for the coupon in one order I go back to the order because I do mistake and I fix the order when I put the number for the coupon the system said I use the coupon and I never used the coupon I don’t paid my order please ???? help me with the coupon please

A: Dear customer, We would like to tell you that we\'ve corrected it for you. You can pay for this order now.

Maria Martinez Time: 2025-12-02 22:02

Q: My package hasn’t moved since the 25th order: 81125200640134 I paid extra for expedited shipping.

A: Dear Maria Martinez, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

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