Q: I don't know if you actually got the first message from me.I don't know if it went through but I got a pair of glasses that I'm not completely happy with.They are a little larger on my face than what they looked like.And I have another pair coming.So what do I do
A: Dear Weslie Schmitz ,
We are sorry to hear that,about order#81125180952356 and order#81125201349404,we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others.
Concerning your case, we can offer you a $16 coupon in total which is more than the half cost of these eyeglasses.
You can use the coupon to place a new order and don’t need to return these eyeglasses.
Would you please tell us whether you can accept it ?
Note: this coupon and other promo code can not be used in one order at the same time.