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Wagner Vanessa Time: 2026-01-21 14:04

Q: Prescription is to be the same for each pair of glasses. I wear.bifocal progressives Metall Color: tortoiseshell Rx: Single Vision Qty: 1 US $72.95 Pansy Color: white Rx: Multifocal Lens Qty: 1

A: Dear Wagner Vanessa, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Wagner Vanessa Time: 2026-01-21 14:02

Q: My prescription is to be the same for each pair of glasses. But one is single vision and I wear bifocal. Metall Color: tortoiseshell Rx: Single Vision Qty: 1 US $72.95 Pansy Color: white Rx: Multifocal Lens Qty: 1

A: Dear Wagner Vanessa, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Wagner Vanessa Time: 2026-01-21 14:00

Q: Metall Color: tortoiseshell Rx: Single Vision Qty: 1 US $72.95 Pansy Color: white Rx: Multifocal Lens Qty: 1

A: Dear Wagner Vanessa, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Cindy Klokow Time: 2026-01-21 13:14

Q: For some strange reason I must have marked bifocal on my order.???? If you would check my past few orders I ordered Progressive Plus. My order for the pair I need corrected is 80126050900314. would you like me to return the pair I received today?

A: Dear Cindy Klokow, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Shannon Lucas Time: 2026-01-21 11:53

Q: Is Paloma in black available for the replacement?

A: Dear Shannon Lucas, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/cateye--eyeglasses-4415.html

pb01281953 Time: 2026-01-21 11:17

Q: Delays in ordering wrong order incorrect address etc,etc,more than 2 weeks since order.

A: Dear customer, We would like to tell you that we have shipped your glasses out yesterday. And we also corrected address. You can log in your account, find the original order, check the status of the order directly.

pb01281953 Time: 2026-01-21 11:14

Q: This has been going on a very long time. And I don't feel at fault can u confirm a shipping address and a approximate arrival time

A: Dear customer, We would like to tell you that we have shipped your glasses out yesterday. And we also corrected address. You can log in your account, find the original order, check the status of the order directly.

pb01281953 Time: 2026-01-21 11:09

Q: Where is my order? And did you use the updated address?

A: Dear customer, We would like to tell you that we have shipped your glasses out yesterday. And we also corrected address. You can log in your account, find the original order, check the status of the order directly.

Jennifer3am Time: 2026-01-21 11:08

Q: I haven't received my order#80126022218133 can you tell where it is

A: Dear Jennifer, We have checked tracking information and it shows that your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

calhoard Time: 2026-01-21 10:56

Q: how do I measure the PD?

A: Dear customer, If you don\'t know your PD,you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

720proproperties Time: 2026-01-21 10:02

Q: Yes I will take photo with glasses

A: Dear customer, Ok, we will wait for your photo.

720proproperties Time: 2026-01-21 09:59

Q: Hello, still haven't recieved return information

A: Dear customer, Ok, we will wait for your photo.

Settle-Lee D Time: 2026-01-21 08:31

Q: Thank you!

A: Dear Dalene Settle,Our pleasure.

summersdonna Time: 2026-01-21 07:43

Q: Hello, I would like to order a few pairs of glasses and have a new customer coupon that will expire in a few hours. Unfortunately, I did not know I would need a pupillary distance and won't be about to get that until this afternoon. Is there any way you will still honor the 30% off? Or can you allow me to order the glasses now and come back with the pd information?

A: Dear customer, We are sorry to hear that, would you please tell us the code ?

Angela Greene Time: 2026-01-21 04:43

Q: I need an update immediately. Where is my order USPS sees a shipment label made on 1/16/26 but has not received the package where are the glasses??? Please advise.

A: Dear Angela Greene, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on January 21, 2026 at 11:56 am. The item is currently in transit to the destination. You will receive it soon.

Victoriakeenesinging Time: 2026-01-21 04:00

Q: My money got taken but the order did not process!!!!

A: Dear Victoria, We are sorry to hear that,please don\'t worry, would you please take a screenshot of your payment ?

Victoriakeenesinging Time: 2026-01-21 03:59

Q: My money got taken but my order did not go through please fix this!!!!

A: Dear Victoria, We are sorry to hear that,please don\'t worry, would you please take a screenshot of your payment ?

Cassandra Wilt Time: 2026-01-21 00:24

Q: I submitted the wrong address, I need to update it to the one I emailed.

A: Dear Cassandra Wilt, We would like to tell you that we have corrected it for you

Cassandra Wilt Time: 2026-01-21 00:23

Q: I put in the wrong address the shipping address is 25 manor drive apartment a3, Hagerstown Md 21740 not the heather drive address

A: Dear Cassandra Wilt, We would like to tell you that we have corrected it for you

Sharonda Williams Time: 2026-01-20 13:48

Q: I put in the wrong address in for shipping and need to update it what do I do?

A: Dear Sharonda Williams, We would like to tell you that we have corrected it for you

Settle-Lee D Time: 2026-01-20 09:27

Q: Yes I can accept that do you need my prescription again or is it on my account? What do I do with these other glasses? Frames: Jacklyn US $5.00 Frame Color: green Size: Medium

A: Dear Dalene Settle, Thanks for your understanding. We would like to tell you that we have changed frame. We will remake eyeglasses#Jacklyn in green for you.

myshelasia Time: 2026-01-20 08:05

Q: Frame: Falcon Color: black US $16.95 US $13.56 Prescription: Progressive Photochromic Lenses (Photochromic Grey) US $70.00 Mid-Index 1.61 Pro US $35.00 Blue Light Blocking US $12.95 Anti-Fog Coating US $20 SPH CYL AXIS ADD OD +0.50 -0.25 157 2.00 OS +0.50 -0.75 2 2.00 PD 64.0 Qty: 1

A: Dear customer, We would like to tell you that your Rx is not very strong, you can choose 1.55 index lenses directly, the lenses will not very thick, and the price of 1.55 index lenses is cheaper. For bluelight blocker, we don\'t suggest you to choose it with photochromic tint. If you choose them at the same time, the blue light blocker will have an effect on photochromic tint. The color of photochromic tint will become lighter. Do you want $135 coupon ?

myshelasia Time: 2026-01-20 08:04

Q: Frame: Grit Color: black US $28.95 US $20.27 Prescription: Progressive Photochromic Lenses (Photochromic Grey) US $70.00 Mid-Index 1.61 Pro US $35.00 Blue Light Blocking US $12.95 Anti-Fog Coating US $20 SPH CYL AXIS ADD OD +0.50 -0.25 157 2.00 OS +0.50 -0.75 2 2.00 PD 64.0

A: Dear customer, We would like to tell you that your Rx is not very strong, you can choose 1.55 index lenses directly, the lenses will not very thick, and the price of 1.55 index lenses is cheaper. For bluelight blocker, we don\'t suggest you to choose it with photochromic tint. If you choose them at the same time, the blue light blocker will have an effect on photochromic tint. The color of photochromic tint will become lighter. Do you want $135 coupon ?

Carrie Wilson Time: 2026-01-20 04:56

Q: Hello, ? ? My glasses were ordered on September 25, 2025, & delivered on Oct. 6, 2025. I began wearing?them that day.?106 days- about 3 months. If you look at my account, I have been ordering glasses from WhereLight since 2021. Furthermore, I have never had a pair of glasses from the company break so quickly. Usually, it is several years before they break. This morning I put them on and the lens fell out. Upon inspection, I found a large break in the frame.? ? ? I have sung this company's?praise for years and sent many people to you all, bc people love my glasses. I really do not want to have to move to another company if this situation is not rectified with a new pair of glasses. This is not a user error. I cannot see without glasses, but I also do not have the funds to purchase another pair.? 106 days of careful wear, and then for them to break is ridiculous.? ??

A: Dear Carrie Wilson, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Coish Mary Ann Time: 2026-01-19 18:22

Q: Hello???? just wondering if our points also can go towards the cost of the lenses? Thank you.

A: Dear Coish Mary Ann, We would like to tell you that you can use points to redeem discount coupon in points mall directly.

Feliz Xiomara Time: 2026-01-19 14:44

Q: Buenas tardes, me llegaron los pares pero al parecer están muy altos en PD según la receta es 66 y me llegaron 69 no puedo usarlos ya que no puedo ver tienen mucho aumento en su totalidad.

A: Dear Feliz Xiomara, Sorry, do you mean that correct PD value is 66 ?

Monique Time: 2026-01-19 13:11

Q: Hello, I am looking for help with glasses. Your search function isn't working, I have tried multiple times to filter glasses by PD:58 and nothing comes up matching it, everything comes as Recommended PD: 62 - 66. Even the link I'm using is: https://wherelight.com/eyeglasses?pd=58&size=2&gooodsSort=1&color=2&glass_type=1&page=12 ; which shows it should be filtered by glasses only matching that PD, but it only brings up bigger PD glasses. My coworker is the one who showed me this website and she ordered the pair "bunny" and her PD is only 57, yet when I try to order them it tells me "your PD is too small, please select another pair", so how did she get those glasses when her PD is smaller than mine? I've been through 12 pages of glasses so far yet not a single one has a PD for under 62. Is this an issue with your website or do you not cater to people with a PD smaller than 62?; and if so, how did my coworker order hers with a smaller PD? Any help would be appreciated because I'd like to order some glasses. Thank you.

A: Dear Monique, We would like to tell you that you can ignore that recommend PD value, it is not very accurate. You can check the frames in this link directly: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58

Alison Cerda Time: 2026-01-19 11:04

Q: Hello my Order: 80126021136207 had a pair of Indiya. unfortunately, they don’t fit perfect but they are extremely wide. Wanted to see if I could get them resent or what we can do.?

A: Dear Alison Cerda, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Settle-Lee D Time: 2026-01-19 11:01

Q: I am asking for a return or exchange for another pair of frames and lenses. The right lens is out of focus as I stated before, I do not like the frames or the color. Please let me know what I need to get a new pair and return these to you. Thank you, Dalene

A: Dear Settle-Lee, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

kittyalyea94 Kitty Time: 2026-01-19 09:55

Q: Help my order was delivered to the wrong address what do I do

A: Dear Alicia Alyea, We are sorry to hear that, would you please double check the address you filled in the order below ? Is it correct ?10307 Blaisdell Circle,MINNEAPOLIS,MN,55420,US

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