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Joan Pliler Time: 2026-09-09 21:05

Q: I didn’t have a problem- I just want to know ( if you know!) if there will be a tariff on the glasses I order. Thank you!

A: Dear Joan Pliler, For orders shipped to the US, we cover the tariff/customs duties for you. There will be no extra customs tariff charged to you when your glasses arrive. You will not need to pay any additional duty upon delivery. Please let us know if you have any other questions!

Amanda Barnes Time: 2026-09-09 20:55

Q: I accidentally put the wrong shipping address in please change to 415 3rd Ave Havre, MT 59501 Tha kyou

A: Dear Amanda Barnes, We would like to tell you that we have corrected it for you

Milagros Rodriguez Time: 2026-09-09 17:56

Q: Me equivoqué en una de las recetas

A: Dear Milagros Rodriguez, We would like to tell you that we have corrected the Axis value of left eye from 75 to 170 for you

Milagros Rodriguez Time: 2026-09-09 17:55

Q: Me equivoqué en una de las recetas

A: Dear Milagros Rodriguez, We would like to tell you that we have corrected the Axis value of left eye from 75 to 170 for you

lost_girl311 Liz Time: 2026-09-09 16:20

Q: Hi!! I'm trying to place an order but it says that wherelight cannot received the order right now, I trying since yesterday...

A: Dear customer, We find that you placed seven same orders, we will process order#80926091614122 and cancel other orders. And we also will refund you money of other orders.

Renee beleutz Time: 2026-09-09 14:56

Q: I received my order and when putting them on the Bose piece metal can be seen through the lenses. I adjusted or tried to and they look awful. How to resolve this?

A: Dear Renee beleutz, We are sorry to hear that,would you please wear the glasses and take a photo to show us problem in details ?

angieortizquinones1 Time: 2026-09-09 14:49

Q: Donde están mis espejuelos

A: Dear Ortiz Angie, We are sorry to tell you that the frame#Fleck 59114 pink is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

bbilc Time: 2026-09-09 13:16

Q: Just wondering why it is only showing updates for 3 pair of glasses. I ordered 4 pair but I do not see status of 4th pair

A: Dear customer, We are sorry to tell you that the frame#Wild 59202 green is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

Linda Ruggiero Time: 2026-09-09 12:14

Q: Last year i bought a lot of glasses my script has changed can i send back glasses and change to my new script

A: Dear Linda Ruggiero, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, are you sure that you want to return glasses ?

Linda Ruggiero Time: 2026-09-09 10:27

Q: what glasses can i pay with kLARNA

A: Dear Linda Ruggiero, We are sorry to tell you that our factory is located in China, the shipping fee is very expensive, are you sure that you want to return glasses ?

REBECCA MARTINEZ Time: 2026-09-09 10:07

Q: The glasses were sent, but the address was incomplete, and they were returned yesterday. Order# 20826241024302 REBECCA MARTINEZ CALLE 8 D-26 URB. ISABEL LA CATOLICA AGUADA, P.R. 00602

A: Dear REBECCA MARTINEZ, We would like to tell you that we have corrected it for you before we shipped your order out.

weetzie882 Kate Time: 2026-09-09 09:25

Q: I do not have an option anywhere on my order to attempt a refund/return. One of the items I received is not as expected and I will not wear them.

A: Dear Kate, We are sorry to hear that,would you please tell us which pair you want to return ?

Stephanie Collins Time: 2026-09-09 09:07

Q: I received my glasses last week and unfortunately neither pair are going to work for me. I would like to start the return process but when I follow the instructions on how to do a return, it says there is a button to click to start, but nothing is there on my order. I am not sure if it is because the status still shows "shipped" instead of delivered. Can you assist?

A: Dear Stephanie Collins, We are sorry to hear that,do you feel dizzy or fuzzy when you wear these glasses ?

Fran Time: 2026-09-09 08:58

Q: Do you take Apple Pay?

A: Dear Fran, We are sorry to tell you that we don\'t accept Apple Pay.

dreagynfae2007 Time: 2026-09-09 08:49

Q: My glasses broke and I need a new pair of the ones I already have but I don’t know how to go about with it.

A: Dear Dreagyn Swiger, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Reyna Benavides Time: 2026-09-09 07:54

Q: Hello this is my second time writing asking for a refund for express shipping that takes 5-9 days. I paid for express shipping and is now day 10. My glasses have not arrived. Please refund my my express shipping fee.

A: Dear Reyna Benavides, We would like to tell you that we have shipped your order out. Your package has departed from Facility,Raleigh, NC, United States. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50327418263&requester=WT/trackdetails We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this.

Josee Goudreault Time: 2026-09-09 07:14

Q: How do I send the picture?

A: Dear Josee Goudreault, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ? 6.Would you please tell us whether your correct PD value is 63 ?

richard stephens Time: 2026-09-09 05:50

Q: Order #20826151238568 has not been received . Where is my order??

A: Dear Richard Stephens, We would like to tell you that we will ship your order out this week.

Kendra Emmons Time: 2026-09-09 05:14

Q: Yes those will do, thank you. Is there a price difference?

A: Dear Kendra Emmons, we would like to tell you that we will not charge you price difference.

Victoria Chapman Time: 2026-09-09 04:03

Q: I did not get a confirmation for my order but my payment was sent. Please send me my order number and confirmation please

A: Dear Victoria Chapman, We are sorry to tell you that the frame#Morrigan 59259 purple is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back. or do you want to change to other frame ?

Gloria Gomez Time: 2026-09-09 03:25

Q: I have email backed my information for the glasses and now it says the email doesn't work what email should send it to

A: Dear Gloria Gomez, Thanks for your understanding. We would like to tell you that we have corrected cyl value of left eye from positive to negative and corrected add values from 2.25 to 2.50. We will process your order immediately.

Althea Smith Time: 2026-09-08 23:09

Q: Hi i would like to know when i can expect my glasses to be delivered? Thank you

A: Dear Althea Smith, We would like to tell you that we have shipped your order out. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306350079

shortzia Time: 2026-09-08 20:18

Q: Order: 80626181022136 My Adkin glasses arm broke off. Is there a warranty?

A: Dear shortzia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

shortzia Time: 2026-09-08 20:17

Q: 80626181022136 My arm broke off my Adkin pair of glasses. Is there a warranty? Thank you

A: Dear shortzia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

robynroskey robyn Time: 2026-09-08 20:02

Q: Have/had 2 pair of Candice frames both have broken unfortunately…was hoping to buy just frames

A: Dear robyn, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Angie Rogers Time: 2026-09-08 19:58

Q: I would like to return the glasses they are not comfortable at all. How do I begin the process?

A: Dear Angie Rogers, We are sorry to hear that,would you please tell us which pair you want to return ?

Reed Kelsey Time: 2026-09-08 13:40

Q: If i ordered glasses but the eye dr put something wrong on the paper how do I get it fixed while mu glasses are in process?

A: Dear Reed Kelsey, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kendra Emmons Time: 2026-09-08 13:39

Q: Yes please remake them in Oleta ( pink) with the single vision lenses

A: Dear Kendra Emmons Thanks for your understanding. We would like to tell you that we have changed glasses and you can check the picture below. We will remake eyeglasses#Oleta 99007 pink with single vision distance lenses for you.

Esmeralda Cuevas Time: 2026-09-08 13:07

Q: One of my glasses I receive has these tiny scratched on the right lens. Order number is 80826181330361 can I get it replaced?

A: Dear Esmeralda Cuevas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

SHARON MCCALL Time: 2026-09-08 09:33

Q: Order: 80926030924380 I HAVE RECEIVE EMAIL ARE A TEXT TO LET NE NO MY GLASSES HAS SHIPPED

A: Dear Sharon McCall, We are sorry for the delay, we will ship your order out this week.

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