Free shipping on $69.00+

· Order grand total over US$69.
· Automatically apply without coupon code.
· Only for US/CA/UK area temporarily.
· Exceeding 5 pairs will be charged shipping fee.

Buy 1, get other frames 50% off

· Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
· Maximum 6 frames per order.
· Sale items are also eligible for this offer.

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Consulting Servive Center

Josefina Pina Time: 2025-11-22 10:16

Q: Okay I would like the denson in black with the grey transition lense and the clover with the brown transition lense. Thank you so much

A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?

Josefina Pina Time: 2025-11-22 10:04

Q: I will do that apologize for the delay I'm an older adult and I not good with email my family member is helping me I will have those 2 new frames chosen by tomorrow. Thank you again

A: Dear Josefina Pina About frame#DENSON,we are sorry to tell you that we can not make this frame with progressive lenses, would you please choose other frame ? About frame#clover, we are sorry to tell you that we can not make this frame with your correct PD value, would you please choose other frame ?

YOLANDA BRADEN OSBORNE Time: 2025-11-21 20:39

Q: Hello! The order I just recv'd, Order #21025132024469, 1 of the glasses arm broke (gray sparkle pair broke) Please give me the instructions how to get that pair replaced for free while they're still under warranty (30-day).

A: Dear YOLANDA, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Rhoda Jones Time: 2025-11-21 18:50

Q: Do you have the special on 3 pairs of glasses on right now?

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

Rhoda Jones Time: 2025-11-21 18:48

Q: Do you have the purchase 3 pairs special on right now?

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

Williamson Courtnie M Time: 2025-11-21 18:08

Q: My order number is 81125040413364 the glasses broke and I want to get a replacement if I can?

A: Dear Courtnie, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Rhoda Jones Time: 2025-11-21 17:58

Q: I would like to place an order but the check out screen is not coming up so that I can checkout.

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

Rhoda Jones Time: 2025-11-21 17:38

Q: Can I purchase 12 pairs of glasses, if so why can’t I checkout?

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

Rhoda Jones Time: 2025-11-21 17:22

Q: I would like to check out but it’s not giving me the option.

A: Dear Rhoda Jones, we find that you have placed order successfully.We would like to tell you that your order is being processed now.

Anorris2806 Time: 2025-11-21 15:25

Q: I received a notice that my order had been shipped on Nov 17 and although I was given a tracking number it still doesn’t show any tracking information CNDFY81025301140290. Thanks for your help

A: Dear Anorris, Please don\'t worry. It is still in transit, it will be updated soon.

Kayla Powell Time: 2025-11-21 12:03

Q: 82210190956304 Order # had wrong lenses or something they hurt my eyes BAD

A: Dear Kayla Powell, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Tonya Mc Time: 2025-11-21 05:54

Q: The exclusive flash sale says that the Padraigin glasses should be $1, but when I put them in my cart they are showing a regular price

A: Dear customer, We are sorry to hear that,would you please take a video to show us problem in details ?

Bobbie Buhr Time: 2025-11-20 20:19

Q: My order 81125021326264 has been in paid and processing since Nov 2. My first order i received quickly but this order seems to be taking a lot longer. Just curious if I can get an update?

A: Dear Bobbie Buhr, We need to confirm the prescription with you since your sph values and cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? we sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Sherri Burgess Time: 2025-11-20 14:52

Q: I have not received order#21025291853430. I paid for express shipping. Can I get an update?

A: Dear Sherri Burgess, We\'ve checked the tracking information, we would like to tell you that it is still in transit. You will receive it soon. We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And you chose advanced delivery, not express delivery. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541013050011

katturnick Time: 2025-11-20 14:19

Q: Hello. I received my order but do not like the style and fit. Per the FAQ, "Wherelight will offer you 50% discount coupon(excluding shipping cost and taxes) of the previous order to buy new glasses." Does that mean I receive a 50% refund, a coupon in the amount of 50% of my previous order to put towards new glasses, or a 50% discount on my next order? Thanks!

A: Dear Katherine Turnick, We are sorry to hear that, but would you please tell us which pair you don\'t like first ?

Jennifer Davidson Time: 2025-11-20 14:13

Q: My email is wrong for my account and I can’t seem to be able to edit it.

A: Dear Jennifer Davidson, Would you please tell us your correct email address so that we can correct it for you ?

Scarlett Deering Time: 2025-11-20 13:41

Q: My order said it has shipped but UPS is not showing that they have received my order yet for tracking. Can I get an update?

A: Dear Scarlett Deering, We would like to tell you that your package has arrived at Raleigh, NC, United States. You will receive it soon.

Kenneth linklater Time: 2025-11-20 13:04

Q: My glasses are not correct, I cannot see out of them.

A: Dear Kenneth Linklater, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ladyann569 Time: 2025-11-20 12:24

Q: The one pair of glasses I go I can not ware. The are to big. I have gotten large before and haven’t had a problem. These give me a headache. I would like to get a decent pair please. I did not know how to go about this.

A: Dear customer, We are sorry to hear that,would you please tell us which pair has problems ?

Scott Anna Marie Time: 2025-11-20 08:34

Q: My glasses are being returned to sender because it was shipped to the wrong address even though I had my address inputted.

A: Dear Scott Anna Marie, Please don\'t worry,we\'ve corrected zip code in the order and will redeliver package to you when we receive it.

jer280830 Time: 2025-11-20 08:13

Q: 81025261435503

A: Dear Janice Elias, Thanks for your understanding. We would like to tell you that we have corrected cyl value of left eye from positive to negative. We will process your order immediately.

Scott Anna Marie Time: 2025-11-20 07:59

Q: Hi there. The shipping address for my glasses was 119 S Main St, Boone, IA 50036. But I can see from tracking on my order my glasses were delivered to Marshalltown IA. Now they are being returned to you, the sender. https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541011741287. Order# 21025271247390 I am so sad.

A: Dear Scott Anna Marie, Please don\'t worry,we\'ve corrected zip code in the order and will redeliver package to you when we receive it.

jer280830 Time: 2025-11-20 07:03

Q: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:816f13a3-d292-4988-80c6-d2a98155518d

A: Dear Janice Elias, Thanks for your understanding. We would like to tell you that we have corrected cyl value of left eye from positive to negative. We will process your order immediately.

Erin Beckett Time: 2025-11-20 05:33

Q: Hello!Hello !I went to my optometrist yesterday because I've been having a hard time with my new glasses. Apparently I gave you the wrong rx, AND I didn't add the astigmatism numbers. I assume there's nothing I can do as it was my big, dumb mistake. But I wanted to check in anyway.Sincerely,Idiot Erin Beckett Order# 81025191340278

A: Dear Erin Beckett, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of correct original prescription with PD and attach it in the email so that we can check it for you first?

Unamba Amaka Time: 2025-11-19 18:21

Q: I am trying to submit my subscription. The website does not allow me to upload prescription. And for the Add value, I have no add value but the page insists I enter an Add Value. These are my prescription values. Right =Sphere: -0.5. , Cylinder ( it says Sphere, so I am guessing it means the same value -0.5. Dist VA 20/20. Add:0 Left = Sphere : -0.5, Cylinder (it says Sphere, so I am guessing it means the same value -0.5), Dist VA 20/20. Add: 0.0

A: Dear Uzoamaka Unamba, We would like to tell you that Sphere in cyl values means zero. And you filled zero in your order. They are correct.

lyndblk Time: 2025-11-19 17:54

Q: My last 2 pair of glasses lens are clear and I ordered both pairs with light gray tint. I want just the correct light gray tint sent to me instead of me sending back both frames and lens.

A: Dear Lynda Blake, We are sorry to hear that,would you please put the eyeglasses on white paper and take a photo of it ?

Munir Sannya Time: 2025-11-19 16:18

Q: I paid to get fast delivery but have not gotten my order yet. Here is the order number: 21125020912288. Please let me know when I can expect it.

A: Dear Munir Sannya, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Lee Miller Time: 2025-11-19 10:00

Q: Trying to order bifocals that are Plano on bottom- distance on top, clear/no correction, plano on bottom. Can you please assist me?

A: Dear Lee Miller, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

debrakamyszek Time: 2025-11-19 00:40

Q: Hi! I'm trying to purchase two pair of the Charlotte frames. I'm unable to get the the check-out. Can you please help me? Thank you! Debra

A: Dear customer, We are sorry to hear that, would you please take a screenshot to show us the problem in details ?

Julie C Rodriguez Time: 2025-11-18 14:16

Q: Order Number: 81125151007555 Good afternoon. just wanted to check the status of my order.

A: Dear Julie C Rodriguez, We would like to tell you that we will ship your order out this week.

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