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caitlynknight_88 Time: 2026-09-03 06:59

Q: I would like to cancel my order and get a refund 80826262111440

A: Dear Caitlyn Knight, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

caitlynknight_88 Time: 2026-09-03 06:44

Q: I would like to cancel my order

A: Dear Caitlyn Knight, We are sorry to hear that,would you please tell us the reason why you want to cancel the order ?

Carlota Gaytan Time: 2026-09-03 06:19

Q: For the order of glasses i just placed the pink ida frames instead of the red green tint can i change it to the light pink tint or is it too late to change ?

A: Dear Carlota Gaytan, Do you know the name of light pink tint or photo of it ?

Snow200488 Time: 2026-09-03 04:38

Q: I paid the extra $100, not overly comfortable having to pay a business through PayPal!? Can I please have an ETS on my glasses please. A tracking number or something and how long before that ship

A: Dear Snow200488, Thanks for your understanding. We would like to tell you that we have changed glasses and PD value. We will process your order immediately.

Filion Cindy Time: 2026-09-03 04:38

Q: I just bought glasses from you and I saw that you overcharged me by 30$ It was supposed to be $70 but I see in my card that you took 101. Why ?

A: Dear Filion Cindy, We charged you USD 70.87, did you pay us CAD 101 ?

norms31 Time: 2026-09-03 04:05

Q: 80826171250424 Order no. I need to return my glasses as I can’t see out of them but can not find refund button?? I will be keeping the cases.

A: Dear Norma Murphy, We are sorry to hear that, please don’t worry. would you please tell us which pair has problems ?

Christen Hill Time: 2026-09-03 03:38

Q: Hello, my order number is 80826141714571. I received my glasses, and the lenses were cut shorter than the inside of the frames. The lenses are loose and insecure in the frames. I've ordered several pairs and have never had this issue in the past.

A: Dear Christen Hill, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

blue violet Time: 2026-09-02 21:00

Q: Hello, I am still waiting for my order. Could you please let me know when it will arrive? Thank you, Order# 20826140116522

A: Dear blue violet, We would like to tell you that we will ship your order out tomorrow.

Angelina Saenz Time: 2026-09-02 18:59

Q: Aug 15, 2026 16:29:21 Order# 20826151629213 Netis (185031) tortoiseshell Multifocal Lens ×1 US $112.97 Grand TotalUS $74.73 Discount Fee - US $45.19 Shipped these are not fitting my face they are sitting on top of my nose and want to return them i am not satisfied and would like my money back please angelina.saenz@gmail.com

A: Dear Angelina Saenz, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Angelina Saenz Time: 2026-09-02 18:56

Q: i got my glasses but they are not fitting my nose they are sitting on top and hurting me. i would like to return them and get my money back. i have bought from yall before but i think these frames something is going on with them.

A: Dear Angelina Saenz, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

msedmunds Time: 2026-09-02 18:07

Q: Good day, I wanted to check on the status of the package. It has been marked shipped but USPS site advises the Label has been created since yesterday Sept.1st but no package just yet.

A: Dear Eileen Edmunds, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Lynn Fleisher Time: 2026-09-02 18:01

Q: Please contact me at 732-763-9963 regarding an order I was placing for 22 pairs of glasses and payment wouldn’t go through. Now I can’t find order. Also, it was on BOGO. Awaiting your response.

A: Dear Lynn, Do you log in your email account: lynnfleisher1@outlook.com ?

Cher Bunkley-Rea Time: 2026-09-02 13:13

Q: I am trying to order tinted lenses but it's not showing that in my cart. How do i know that they are tinted? Thanks!

A: Dear Cher Bunkley-Rea, We would like to tell you that you can click \"Prescription:Single vision / Progressive \" to double check the lenses.

byebyelittlemouse Time: 2026-09-02 11:37

Q: hi， my hori prism is 1.75, while it's not provided in your website, can I change it?

A: Dear customer, We are sorry to tell you that we can not make prism values 1.75. So we can not change it for you.

murtsdoc Time: 2026-09-02 07:40

Q: Yes I will accept the price difference

A: Dear Amita Murthy, Would you please pay us money USD $32.98 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to our email address: service@mail-wherelight.com

Melissa Wheeler Time: 2026-09-02 04:45

Q: I was hoping to get new frames for this order. I really like the new frames in the last email. Josephine, I believe. But I would like them to be eyeglasses not sunglasses. I look forward to hearing back from you about the other three frames. Thanks m.

A: Dear Melissa Wheeler, Sorry, would you please tell us which frame you want to change ?

laranoelle30 Time: 2026-09-01 19:46

Q: Hello. My order # 20826171753581 arrived yesterday. One pair of glasses has the wrong prescription in one of the lenses. Jemma, single vision. The left lens appears to have a -1.75 instead of a +1.75. I have a degree in opticianry and that is what my troubleshooting has determined. I cannot use the glasses with the wrong prescription in them. How can I get this corrected?

A: Dear Lara Brown, Sorry to hear one lens of your Jemma single vision pair came with incorrect power. It is really inconvenient that you cannot use this pair. To help us verify this issue quickly, could you please share the lens power test report/reading for this pair of glasses? You may take a photo of the lensometer reading and send it over to us. Once we receive your test evidence, we will look into solutions for this order right away.

Gail Kyles Time: 2026-09-01 18:32

Q: I received my glasses today in time for my trip I ordered them for but unfortunately I can’t close the handles. One handle is flushed tight and last glass easily. The other you can see is not flush and unable to lay flat. I’m scared to force it because I believe it will break. I’m so disappointed. This was my first order.

A: Dear Gail Kyles, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Guzman Karol Time: 2026-09-01 17:59

Q: When is my order goin to be shipped

A: Dear Guzman Karol, About order#80826141914046,we are sorry to tell you that the frame#Hedya 59028 purple and the frame#Twin 59225 pink are out of stock temporarily, so your order is delayed,we will rush order for you when they come back. About order#80826271757040, we will ship it out this week.

Melissa Anderson Time: 2026-09-01 16:44

Q: I have been in contact with a representative from WhereLight. I explained to her how I ordered 4 pairs of glasses. All three prescription eye glasses are scratched badly. It affects my eyesight quite badly. However I am very careful with them and I use microfiber cloths made for prescription lenses. The fourth pair I ordered are supposed to be multi focal dark sunglasses. I can’t see out of them at all. It’s like the lenses don’t even have a prescription. I agreed to get them redone. I wanted different lenses for these glasses. I emailed my prescription and even sent pictures and info on them including my preference for the glasses. I was emailed today and I was told some of them are low in stock. That’s it. Nothing more. What’s my next step here. I want this fixed so I can be able to see better. Best regards. Melissa

A: Dear Melissa Wheeler, This frame#Josephine is bigger and wider than your previous glasses, are you sure that you want to choose this frame ?

Antoinette Sanchez Time: 2026-09-01 12:41

Q: Hello, my order number 80926010902296 address state needs to be updated from Ohio to Florida please and thank you.

A: Dear Antoinette Baldwin, We would like to tell you that we have corrected Ohio to Florida for you

Snow200488 Time: 2026-09-01 09:57

Q: Yes you can do 30 30 for PD. How do I pay

A: Dear Snow200488, Would you please pay us money USD $100 to our paypal account : pay@wherelight.com ? And please take a screenshot of the payment and send it to our email address: service@mail-wherelight.com

Antoinette Baldwin Time: 2026-09-01 09:11

Q: My current order state address needs to be updated to Florida.

A: Dear Antoinette Baldwin, We would like to tell you that we have corrected Ohio to Florida for you

Jessica Manning Time: 2026-09-01 07:26

Q: Hello... I hope all is well... I paid for advanced shipping for order #80826180905408. For some reason I just received a notification that they are undeliverable and being sent back to sender. I received the address and it is correct. I do not understand how this could happen. How could we resolve this issue? Could they be sent to a different address or something?

A: Dear Jessica, We are sorry to hear that, would you please double check the address below ? Is it correct ? 3610 College Pl,Jacksonville,FL,32205-5919,US

DebraDebra GeigerGeiger Time: 2026-09-01 06:12

Q: When are you going to fix try on ?

A: Dear Debra, Would you please tell us which frame you want to try on ?

DebraDebra GeigerGeiger Time: 2026-09-01 06:11

Q: When are u going to fix try on ? Won't buy glass without it

A: Dear Debra, Would you please tell us which frame you want to try on ?

murtsdoc Time: 2026-09-01 05:35

Q: Screenshot sent in email

A: Dear Amita Murthy, If we add this pair to your order, we need to charge you price difference $32.98, would you please tell us whether you can accept it ?

Aradia Lopez Time: 2026-08-31 23:47

Q: I need to change my account email address and name but it’s not letting me. Lopez was my married last name and the Aiden… is my ex husband’s email address. The fields are grey when I tried ? how can I update it? Thank you for your help Andria (Aradia) Pettell 509-227-9675 Aradia.Pettell@gmail.com

A: Dear Aradia Lopez, Could you kindly advise which email address you would like to change to?

murtsdoc Time: 2026-08-31 21:27

Q: 80826312056517 is my order number. I forgot to add a pair of sunglasses to my order. The pair I want is now in my cart but I would like all the glasses to be shipped together and I want the free shipping. Please advise on how best to place the order for the sunglasses. Thanks

A: Dear Amita Murthy, Would you please take a screenshot of the frame and lenses you want to add in the order ?

murtsdoc Time: 2026-08-31 21:22

Q: I would like to add another pair of glasses to my order and would like to ensure that I can get the free shipping. And ship all glassesout together. Please advise on how to do that. I have not placed the order for 3rd pair of glasses that I want to addas of yet.

A: Dear Amita Murthy, Would you please take a screenshot of the frame and lenses you want to add in the order ?

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