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RobertoReyes Time: 2023-08-30 08:26

Q: Hello

A: Dear Roberto, We need to confirm the prescription of glasses#2218A with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? Because the clips are colored, we recommend that you do not choose lenses tint. Do you need us to remove the tint for you ?

Asaton Jupp Time: 2023-08-28 20:21

Q: How to I change from US dollars to AUS dollars

A: Dear Asaton Jupp, we would like to tell you that you can google it.

AntoniaMatias Time: 2023-08-28 08:41

Q: donde puedo rastrear mis espejuelos?

A: Dear Antonia Matias, We would like to tell you that we will ship your order out this week.

RutheK Time: 2023-08-27 04:31

Q: Hi there, I placed an order on Aug 19 and im not seeing any trace of it on the website under orders.. I have the PayPal confirmation

A: Dear Ruthe K, we would like to tell you that you have two accounts on our website, please log in the correct email account: favoritehate@gmail.com, not rkrovblit@gmail.com .We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY82308190343403

LauraJenkins Time: 2023-08-26 20:06

Q: I ordered and paid for my glasses almost a month ago and still have not recieved them.

A: Dear Laura Jenkins, the raw material of Dark Gold Mirror is out of stock, so your order is delayed.To express our apology, we will upgrade your shipping method to express shipping with no charge. If everythings goes well, we will ship your order out this week.

Vallena Moss Time: 2023-08-25 16:33

Q: Hello, I am checking on my glasses order. It has been more than 8 weeks but I have not received them. Vallena moss

A: Dear Vallena Moss, we have checked the tracking information and it shows that it has been delivered You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50417609664&requester=WT/trackdetails

Amanda Kniskern Time: 2023-08-25 14:01

Q: Hi I wanted to check on the status of my order. It’s been 2 weeks since I ordered and it’s still processing. Thank you!

A: Dear Amanda Kniskern, We find that there are add values in your original prescription. Are you sure that you want to order single vision distance glasses ? We sent many emails to you, but you don\'t reply us. We are waiting for you for a long time. Please contact us as soon as possible.

Ivory Ravenell Time: 2023-08-25 12:00

Q: This is my 3rd attempt to get my packages processed to this address my address was updated on the website...I've sent numerous emails to only get a generic email back....noone has contacted me as of yet. I've order from this website numerous of times never will again

A: Dear Ivory Ravenell, We are sorry for the delay. We have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724510105120856 And you will receive your package soon.

Ivory Ravenell Time: 2023-08-25 11:59

Q: This is my 3rd attempt to get my packages processed to this address my address was updated on the website...I've sent numerous emails to only get a generic email back....noone has contacted me as of yet. I've order from this website numerous of times never will again

A: Dear Ivory Ravenell, We are sorry for the delay. We have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724510105120856 And you will receive your package soon.

Keith Time: 2023-08-24 15:18

Q: How do I reorder the same glasses?

A: Dear Keith, you can find the glasses you have purchased in your order history, click on the picture of the glasses, fill in the prescription, and order again.

PATSY Time: 2023-08-24 13:32

Q: Hi, I'm trying to log into my account. It says I have the wrong password. I try to retrieve my password; it says I have the wrong email address. I tried to set up a new account, it says my email is already in use.

A: Dear PATSY, we have reset your password to 123456, please try again, if it still doesn\'t work, please contact me again.

India Colvin Time: 2023-08-24 13:16

Q: My PD number is 61.5 but I can't find it. I need help

A: Dear India Colvin, we have the pd 61.5, you can try to fill in SPH and CYL first, so that you can find the corresponding PD.

Sharifa Austin Time: 2023-08-24 12:01

Q: Just wanted to see if one of my products ever made it to processing. I haven’t seen an update for Product 308.

A: Dear Sharifa Austin, the product(308) has already been in factory, and it will usually take 4-8 days for processing.

JenniferNkrumah Time: 2023-08-24 06:30

Q: I’m still waiting to hear about my order

A: Dear JenniferNkrumah, your order is in preparation and will be shipped soon. Thank you for your patience.

Robert MacCargar Time: 2023-08-22 01:16

Q: Hello, still waiting to hear back

A: Dear Robert MacCargar, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car. If the window of your car has UV protection film, the glasses will not change the color.

KimBailey Time: 2023-08-21 07:59

Q: I ordered glasses on the 8 th with fastest shipping and still have no received . Can you please advise me why on my phone not email 8704808662

A: Dear Kim Bailey, we have checked the tracking information and it shows that your package was delivered. You can check the shipping status at https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=545074237298&locale=en_CN&cntry_code=us

hannahmcconville Time: 2023-08-21 07:56

Q: i placed my order 10 days ago and haven't heard anything since. my order number is 82308110238114

A: Dear Hannah, we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6043742142257

Laura Time: 2023-08-20 10:04

Q: Trying to confirm what the difference is between these 2 options: Distance High Index 1.61 Premium Single Vision Premium 1.61 Debating between two sets of lenses, which is better?

A: Dear Laura, Single Vision Premium 1.61 is harder than normal 1.61 index . The lens thickness is the same. You can choose Distance High Index 1.61 lenses.

KhuzamaAlanazi Time: 2023-08-19 20:55

Q: Hi I replaced my order on 14th of August and I fully paid for it but i did not receive any information or tracking number for my order

A: Dear Khuzama, We would like to tell you that your order#22308141934095 is being processed now. And you have two accounts on our website. Please log in the correct email account: Khuzama.1001@gmail.com , not the account: Khuzma.1001@gmail.com .

Khuzama Time: 2023-08-19 10:29

Q: Hi, I have not received any updates or information about my order that I placed on the 14th of August

A: Dear Khuzama, We would like to tell you that your order#22308141934095 is being processed now. And you have two accounts on our website. Please log in the correct email account: Khuzama.1001@gmail.com , not the account: Khuzma.1001@gmail.com .

Marisa Time: 2023-08-17 20:05

Q: How or where can I add photochromic lenses to my order

A: Dear Marisa, we would like to tell you that you can choose it in the lens tint.

Gabby Time: 2023-08-14 07:59

Q: Hello, I want to order sunglasses and I see that it was mentioned that you do mirrored lenses, but I do not see that option anywhere when selecting lenses. How can I choose mirrored?

A: Dear Gabby, we would like to tell you that you can choose polarized lenses.

Haven’t Received Glasses ? “Henrietta” Time: 2023-08-13 08:23

Q: What’s going on with my order replacement frames from order #:82305230035537?

A: It\'s been redone and shipped.

Tsion Tekle Time: 2023-08-13 04:08

Q: Hello, can you tell me when to expect my glasses? Thanks

A: Your order is almost finished and we will ship it to you as soon as possible.

Sheree Shaeffer Time: 2023-08-12 19:01

Q: My frames broke and I need a new pair of the frames what is your warranty which I can't seem to find anywhere even though I have all the paperwork

A: Can you take a picture of the broken frame for us?

SuzanneDelapena Time: 2023-08-12 12:13

Q: I want to make sure my order of today is a medium

A: Yes, the size is medium

Cintya Time: 2023-08-12 10:07

Q: Hello, I hope you are doing well. I received my 3 pairs of glasses. All of them have the same prescription, however, with one pair I see perfectly, but with the other two, everything looks curved when I wear them. What can I do? Kind regards,

A: Can you tell me which glasses they are and can you take a picture of them?

MonicaOrtiz Time: 2023-08-12 09:10

Q: hi! when I want to know if is possible to change my Email address on my profile, because I entered wrong the address or do I have to open a new profile?

A: Can you tell us the correct e-mail address? We can change it for you.

Beats Time: 2023-08-11 21:05

Q: Why can't I save lenses in my wishlist? When I tap on the heart nothing happens. The only way I figured out how to save SOME lenses is if they have a video. Then I can hit the rectangle to save it to my wishlist. Please fix! Is there an app for your company? Maybe I could save them there.

A: Wishlist can only save frames, if you want to save prescription or lens information, you can select a frame for lens selection and eventually add to cart

Shanyta Time: 2023-08-11 17:04

Q: Hi, Are the frames available in all three sizes or are certain frames in certain sizes?

A: certain frames in certain sizes

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