Consulting Servive Center|WhereLight

Teresa Wendorff Time: 2024-09-04 16:23

Q: I ordered 2 pair of glasses, one with Karla frame and progressive lens and the other with Natalia frame with single vision red mirror lenses. I paid an extra $5 for the change to the red lenses for that pair via pay pal and sent copy to you. I just need to know if everything has been entered including the extra little payment.

A: Dear Teresa Wendorff, We are sorry to tell you that we can not make progressive with a red tint and mirror. Or could we make single vision with Flame Red Mirror ?

Randy Bernard Time: 2024-09-03 10:59

Q: I would like an update on my glasses please

A: Dear Randy Bernard, We find that there are add values in your original prescription. Are you sure that you want single vision distance glasses ?

Randy Bernard Time: 2024-09-03 10:58

Q: Is any update on my order?

A: Dear Randy Bernard, We find that there are add values in your original prescription. Are you sure that you want single vision distance glasses ?

Kayle Knight Time: 2024-09-02 09:09

Q: 80824071739535 There is a pair missing from the order

A: Dear Kayle Knight, We are so sorry to tell you that the frame#014 is discontinued. Would you please choose a different frame on our website ? The price of the frame#014 is $17.95, you can go to choose a frame which the price is around $20, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Stacy Meyer Time: 2024-08-31 13:14

Q: Hi I just received my new glasses, they're soooooo freaking adorable. I'm in love with the butterfly ones. Extremely pleased with them. I'll definitely buy from your company again. Amazing prices and lots to choose from.

A: Dear Stacy Meyer,thanks for your support !!!!!!

Maureen Calgie Time: 2024-08-26 13:59

Q: Havent recvd my order did rcv a tracking number can some one please send me an email with the tracking number. I would like to know when we will rcv them I pad for expidited shipping

A: Dear Maureen Calgie, You can check the shipping status at https://www.dhl.com/en/express/tracking.html?AWB=5665067590&brand=DHL

Audrey Whitesides Time: 2024-08-14 08:32

Q: Order # 80824020934327 thank you Phyllis for the photo. That's exactly what I wanted. Looking forward to wearing my new glasses! ????

A: Dear Audrey Whitesides,It is our pleasure to help you.

Dean Webley Time: 2024-08-14 05:15

Q: 80724280846227 The order has been in the factory since 7/29/24. Why the delay? What is the expected ship date?

A: Dear Webley, You sent the email to us and said that your prescription is incorrect. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Audrey Whitesides Time: 2024-08-10 09:56

Q: Order # 80824020934327 I placed an order and gave you the wrong address and email. So you know I'm legitimate I ordered one black Fawn, one red Fawn, one Hester. I uploaded my prescription when I placed the order. All pairs of glasses are for me and are the same prescription. I communicated yesterday and there was a reply about "Plano glasses" and a #92136. I don't know what those two are. Please ship to PO BOX 811 Santa Cruz, NM 87567. THANK YOU! I'm very concerned I won't receive my glasses!!!

A: Dear Audrey Whitesides, sorry, you didn\'t fill the prescription in the glasses#92136, are you sure about this ?

Audrey Whitesides Time: 2024-08-09 11:44

Q: Thank you for your response. Order #80824020934327 I have no idea what glasses #92136 are nor do I know what Plano glasses are. Please refer to the prescription I uploaded to my order if by chance I left it out on a pair.

A: Dear Audrey Whitesides, sorry, you didn\'t fill the prescription in the glasses#92136, are you sure about this ?

Audrey Whitesides Time: 2024-08-09 11:36

Q: Order # 80824020934327 Just as I placed an order I realized the email, delivery address and phone # were all old and obsolete. This is the third time I've reached out. Please respond. Please send glasses to PO Box 811 Santa Cruz, NM 87567 (505) 780-1590 Audrey Whitesides

A: Dear Audrey Whitesides, sorry, you didn\'t fill the prescription in the glasses#92136, are you sure about this ?

Kamisah McFadden Time: 2024-08-08 17:04

Q: Order number: 80824061852109 . I placed order on Tuesday. After, I realized that all my glasses have the wrong add on. Both add on should be 1.75 not 1.25. Do I need to cancel and reorder or can it be corrected? Thanks

A: Dear Kamisah McFadden, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Audrey Whitesides Time: 2024-08-08 09:49

Q: Yikes, as I placed my order I saw that my mailing address and phone number were old and obsolete. Please be in touch to reroute and correct address and info. I can send a screenshot of receipt upon request.

A: Dear Audrey Whitesides, We need to confirm the prescription with you, you didn\'t enter your prescription in the glasses#92136, do you want Plano glasses ? Are you sure about this ?

naomie olivier Time: 2024-08-06 09:42

Q: Good afternoon, I sent a copy of my prescription, I have received my order. I'm still awaiting to received a email back on the next steps to receiving my order. Please send me an email ASAP. This is an order that has been paid for. Thanks.

A: Dear Naomie Olivier, Sorry, did you wore progressive lenses before ? Do you confrim the add value with your doctor ?

Sabrina Billings Time: 2024-07-30 23:58

Q: Sent emails about order 80424141852415 was returned. Anticipating you resending the glasses address was correct

A: Dear Sabrina Billings, Do you have the apartment number ?

naomie olivier Time: 2024-07-30 14:15

Q: Hello. I haven't received my glasses yet. I already start making payments on them. How long does it takes to get received them.

A: Dear Naomie Olivier, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And we sent many emails to you, but you don\'t reply us, please contact us as soon as possible.

Beth Time: 2024-07-25 14:11

Q: Could you just send the sunglasses that have already been made?

A: Dear Beth, ok, we will ship your original order out.

Beth Time: 2024-07-25 00:17

Q: Can you just ship the glasses? I’ve been waiting for over 2 months for them to be shipped. You keep saying to check my email and obviously that isn’t working. You also keep saying that there’s multiple black lense options but when I looked there’s only one black option.

A: Dear Beth Laffan, Sorry, would you please tell us which black tint you want ? And we are sorry to tell you that your glasses are being completed. If you want to change a tint, we need to remake the lenses . And it will cost much more time. Is that ok ?

moonpuma1975 Time: 2024-07-17 09:23

Q: the address on my order is incorrect

A: Dear Jenny, We would like to tell you that we have changed address

Susan Harju Time: 2024-07-15 07:22

Q: The glasses I ordered have not arrived. My credit card has been charged, please refund my payment

A: Dear Susan Harju, We would like to tell you that we can change the Rx for you directly, are you sure that you want to cancel the order ? We sent many emails and SMS to you, but you didn\'t reply us. Please contact us as soon as possible after you receive this email. Thank you.

Beth Time: 2024-07-12 01:25

Q: All I want is for my glasses frames to be single vision polarized sunglasses with mid index with black lenses.

A: Dear Beth, Sorry, would you please tell us which black tint you want ? We have many black tints on our website.

Lozada Hector Time: 2024-07-11 10:19

Q: Greetings! The purpose of my message is to understand the reasons why my order #80624301832300 has not arrived yet. I have previously ordered glasses from you, and this is the first time they have taken longer than expected. I am not sure of the reasons for the delay; if you could inform me, I would appreciate it.

A: Dear Lozada Hector, We would like to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives at the US, the tracking information will be updated soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877481527

Diego Rosas Gonzaga Time: 2024-07-10 14:13

Q: How do I check my order status I want to know the estimated arrival time of both prescription lenses I ordered however when I got my order all I see is the payment I have made and the date.

A: Dear Diego Rosas Gonzaga, We need to confirm the prescription of glasses#80262 with you. We don\'t find add values in your original Rx, are you sure that you want to choose progressive lenses ? And we need to confirm the PD value since it\'s too big. Most adults have a PD between 54 - 74 mm. The PD 80 is too big. Are you sure that the correct PD is 80? The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ . And we sent many emails to you, please contact us as soon as possible after you receive this email. Thank you.

Beth Time: 2024-07-09 14:34

Q: Yes if it’s still possible I’d like to change the color of the lenses to black. I keep checking my email but I haven’t gotten anything from you.

A: Dear Beth Laffan, Sorry, would you please tell us which black tint you want ?And the emails we sent to you might be in your spam.

Lynda Haverstock Time: 2024-07-07 09:58

Q: I am trying to order my prescription. Under SPHERE and OD is the word Plano. What does that mean?

A: Dear Lynda Haverstock, we would like to tell you that it means zero.

Beth Time: 2024-07-07 00:11

Q: I’ve placed my order over a month ago and my glasses haven’t even been shipped yet. Where are my glasses?? I’m starting to think this is a scam.

A: Dear Beth, would you please tell us whether you still want to change the tint ? We sent many emails to you, but you don\'t reply us. Your glasses are completed. Please contact us as soon as possible after you receive this email.

Belinda Whittington Time: 2024-07-04 15:45

Q: Hello, Do you ship to France ?

A: Dear Belinda Whittington, yes, we can ship to France.

McCracken Time: 2024-07-01 17:52

Q: Do you sell reading glasses? All glasses I looked at were 5he prescription kind. Just regular reading glasses with your cute frames.

A: Dear McCracken,we would like to tell you that you can choose single vision reading glasses directly.

Kloey Laffan Time: 2024-06-28 13:41

Q: I ordered two pairs of polarized prescription sunglasses and after I placed my order I realized I had ordered the mirrored silver lenses when I wanted the dark grey/black lenses and I had emailed the company the said they would get back to me in 1-2 days and it’s been almost a week. On my order it said it would take 4-8 days to be processed and it’s been over 10 days and my sunglasses have not been shipped.

A: Dear Kloey Laffan, we are sorry to tell you that we have sent you the email, but you don\'t reply us. Would you please contact us as soon as possible after you receive the email ?

douthittrc Time: 2024-06-25 09:19

Q: Hello, I only received 1 pair of glasses in my order. The 93359 Red did not arrive. The floral glasses were the only pair in the shipment. Can you provide details? Will you be sending or refunding? Thanks, Robin

A: Dear Robin Douthitt, We are so sorry to tell you that the frame#93359 is discontinued.We sent the email to you, but you don\'t reply us. So we shipped other pairs out first. Please contact us as soon as possible and tell us the new frame you want. You ordered two pairs in the order, but we only have one pair. Would you please choose a different frame on our website ? The price of the frame#93359 is $19.95, you can go to choose a frame which the price is around $25, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

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