Consulting Servive Center|WhereLight

Andrea Majeed Time: 2025-12-04 13:09

Q: I need a invoice that is easier to see. The print is too light for my insurance company to read.

A: Dear Andrea Majeed, we would like to tell you that we have emailed you the receipt.

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:12

Q: Saludos en la compra del espejuelo no aparece mi receta segun entrada. He enviado email con la receta para arreglar la compra. Ayuda urgente

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Debra DeWolff Time: 2025-12-04 10:43

Q: I would like to return one of the four pairs of glasses I ordered and received. They're VERY uncomfortable. The bridge has a sharp edge that cuts into my nose. I can't wear them. But I can't seem to figure out how to process the return. I can't find the button to start the return process.

A: Dear Debra DeWolff, We are sorry to hear that, would you please tell us which pair is not uncomfortable ?

Shane Calderon Time: 2025-12-04 10:11

Q: Hello, I would like to return the 3 pair of glasses on my order. I ordered them for my mother, and she provided me an old prescription. I now have Her new prescription and would like to order new glasses. Will you provide me a return label so I can begin the return process? I am anxious to find my Mother new glasses as soon as possible. Much appreciated, happy holidays. Shane Calderon.

A: Dear Shane Calderon, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Kinza Saeed Time: 2025-12-04 05:44

Q: Yes how do I submit a photo of the item to wherelight

A: Dear Kinza Saeed, You can send us the link of new frame directly.

Margarita Zambrana Time: 2025-12-04 05:22

Q: Hola. Como van a resolver lo de mis espejuelos. Que los enviaron con la receta mal. Gracias

A: Dear Margarita Zambrana, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

p sch Time: 2025-12-04 04:48

Q: Please offer more small and simply shaped glasses. My experience with you has been good so far, the prices are attractive, but your selection is very limited.

A: Dear customer, Ok, we will suggest our manager about these.

valoriegunther Time: 2025-12-04 03:59

Q: I received my order and paid for transitional lenses. These DO NOT transition, I am dizzy with a headache and need to return these for a refund. I am very disappointed. i sent in my prescription including a copy from my doctor and did all the things correctly. Please advise me as to the process of returns and refunds. Your help center shows how I can click refund, but that does NOT appear on my account page. I would like this taken care of ASAP so I can order glasses from my regular doctor.

A: Dear Valorie Gunther, We are sorry to hear that, but would you please tell us which pair has problem first ?

valoriegunther Time: 2025-12-04 03:55

Q: I just received my order and these are NOT transitioning!!! I am dizzy with headaches! I need to return these for a refund. Please advise.

A: Dear Valorie Gunther, We are sorry to hear that, but would you please tell us which pair has problem first ?

Marley Cunningham Time: 2025-12-03 21:32

Q: I am looking for a frame that has a M/S size and pd below 59. ( in a lighter shade - no blacks brown or marroon) lCould you please provide some suggestions- for a small face. Thanks Marley

A: Dear Marley Cunningham, Do you have photo of that frame ?

auriel77annie Time: 2025-12-03 17:56

Q: I want to know about the status the code for the coupon? Never I use I do the order I put the mistake and y go back and I fix the mistake and I pay the order and the system said I use the coupon and is not never I use the coupon . Please ???? i neee help

A: Dear customer, We would like to tell you that we\'ve corrected it for you. You can pay for this order now.

Cindy Berrios Time: 2025-12-03 16:59

Q: I’m supposed to receive my Order already. I pay for it through be here Faster and Nothing.

A: Dear Cindy Berrios, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Utonia Myers Jimenez Time: 2025-12-03 16:17

Q: I pay for express delivery.Can you tell me more about my delivery?Here is the tracking number 1ZG841J50307244069 my order# 81125241209033

A: Dear Utonia Myers Jimenez, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Samuel Olaniran Time: 2025-12-03 15:48

Q: Hi , I placed my order 10 days ago & it hasn’t been shipped .. i am traveling out of the country on Dec 10th , and I intend to take my new frames with me .. kindly look into this..

A: Dear Samuel Olaniran, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Rocio Ramirez Time: 2025-12-03 15:24

Q: Order# 20825130916482. I purchased "Aaliyah- Black" and the temple piece broke off, I'm unable to repair because the screw is still inside and the temple is completely broken. Is it possible to purchase just the temple piece? I am a returning customer and have bought many glasses from WhereLight, this is my first time encountering a problem with quality. I'm hoping I can simply get a replacement temple piece and not have to re-purchase the whole thing. I look forward to your response. Thank you.

A: Dear Rocio Ramirez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Oralia Rossel Time: 2025-12-03 15:15

Q: Why was my last order closed? It was paid and never delivered??

A: Dear customer, We are sorry to tell you that we don\'t receive your reply after we sent many emails to you to confirm Rx with you. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money. Thanks for your understanding.

Kinza Saeed Time: 2025-12-03 07:30

Q: Hello. I just opened my glasses purchase and it looks like one of the items arrived with a broken frame. Can you please help? Order 81025130914308

A: Dear Kinza Saeed, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

auriel77annie Time: 2025-12-03 03:36

Q: Good morning I put the number for the coupon in one order I go back to the order because I do mistake and I fix the order when I put the number for the coupon the system said I use the coupon and I never used the coupon I don’t paid my order please ???? help me with the coupon please

A: Dear customer, We would like to tell you that we\'ve corrected it for you. You can pay for this order now.

Maria Martinez Time: 2025-12-02 22:02

Q: My package hasn’t moved since the 25th order: 81125200640134 I paid extra for expedited shipping.

A: Dear Maria Martinez, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Ciara McBride Time: 2025-12-02 17:54

Q: 2 pair of glasses are not the right prescription. I need to return

A: Dear Ciara McBride, We are sorry to hear that,would you please tell us whether the order number is 81025161100310 ?

lilykinx Time: 2025-12-02 16:58

Q: Hello, I need to return one of the pairs of glasses, I have been unable to find the return button.

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

Anorris2806 Time: 2025-12-02 16:48

Q: 81025301140290. This order was placed on October 30, it is now December 2nd and I have not received it. It seems that DHl has turned it over to Canada Post, Canada Post has said that the parcel is in Richmond Bc which is where it would clear customs but it has been there for 6 days. Is there a problem and how can you or I resolve it? I am curious to know why you would ship parcels for Canada through the US and not directly. My experience in the past with China Post has been that it is much more efficient than this

A: Dear Ann Norris, We would like to item was released by Customs and is now with Canada Post for processing Vancouver, BC. Please don\'t worry, you will receive it soon. https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315464979472

lilykinx Time: 2025-12-02 16:25

Q: Hello, I need to make a return but I can't find the return button anywhere. Order #81025192127350

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

Cassia Skinner Time: 2025-12-02 13:04

Q: My prescription is incorrect on my order, I have updated it in my account. When I looked, its very similar to my new prescription so I did not notice when placing the order, and I also thought I had updated it months ago when looking at getting some new glasses.. it must not have saved in my profile. Can we please update it?

A: Dear Cassia Skinner, Would you please tell us whether your correct Rx is -4.25 -5.00 172 -4.50 -3.50 2 ?

Lynda Duarte Time: 2025-12-02 11:33

Q: My husband has Int Add in his eye prescription where do we add it ? We don't see a spot for that info.

A: Dear Lynda Duarte, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Anita Graham Time: 2025-12-02 08:37

Q: I would like to add photochromatic lenses to my glasses yet I was not given that opportunity to chose that option. How do I add this?

A: Dear Anita Graham, We have checked your order and we would like to tell you that your glasses have Photochromic tint.

Olufunmbi Beckley Time: 2025-12-02 04:24

Q: Good Afternoon , please i would like to know the status of my Order# 21125070045095

A: Dear OLUFUNMBI BECKLEY, We are sorry to tell you that your local UPS office said they contact with you unsuccessfully. Would you please contact with your local UPS office as soon as possible, your tracking number is 1Z00F5V50474816243. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50474816243&requester=WT/trackdetails

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