Consulting Servive Center

A: Dear Jessica Portalatin, Do you mean you can\'t fill in the PD when you place the order? Please select the frame you like and click the \"Select Lenses\" then you can fill in the Rx and PD together.

A: Dear Ernestina Gutierrez’s Yes, you can only buy frames. When you add frames to your shopping chart, you can choose \"Frame Only\"

A: Dear David Williams We\'ve changed to the correct address for you in the order

A: Dear Kayti Neuman, We just check the tracking number and it shows that the order is expected to be delivered on June 6. You can check logistic information with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900365024

A: Dear Xaranique Harrison, Do you mean the frame #Josephina? Could you please send us pictures? Then we can check for you.

A: Dear Charli Dangerfield We would like to tell you that we will ship your order out today.

A: Dear Jennifer DePoe， We\'ve changed to the correct address for you in the order

A: Dear Monte, We would like to tell you that the points will added in your account after the order is shipped out.

A: Dear Kim Lees, We would like to tell you that we corrected it

A: Dear Kristin Rogenski, We would like to tell you that your item was delivered in or at the mailbox at 12:55 pm on May 31, 2025 in PITTSBURGH, PA 15202. Do you check your mailbox ?

A: Dear Lavender Mae, We sincerely apologize for any inconvenience you may have experienced. We noticed that there are two pairs of glasses with the same Rx in your order. Is the another glasses #Odella 5330 purple good? Could you help send us the pictures of wearing #Denise and ##Odella? Then we can check for you.

A: Dear Jennifer Annweiler, We checked your previous order and the PD is 60 and the smallest PD that Fionnula can make is 57. Do you fill in the correct PD 60?

A: Dear Amanda Preciado, Thanks for your understanding. We will remake eyeglasses for you.

A: Dear Quentib Green. Do you mean the order 20525281733124? Could you help send us the receipt of this order to check?

A: Dear Rosie Alonzo, We have checked your order and we find that you have paid the money successfully, your order is being processed now. If you have any questions, please contact us when you are free.

A: Dear Anna Quarles, We would like to tell you that your order is being processed now.

A: Dear Vicki, Could you kindly send us the picture of your Rx and also the name of frame? Then we can check for you.

A: Dear Gladys Desarden, do you mean the remade glasses? it will also show the progress and shipping details in your original order

A: Dear Amanda Birr, Please send us the link of new frame, thank you

A: Dear Joanna Scott, Could you send us the picture of your Rx? Then we can check for you

A: Dear Nugentcordelia Nugent, Don\'t worry. We\'ve changed to the correct address for you in the order

A: Dear Thehawk, We can\'t find your order by searching your email in our system. Could you kindly send us the order number?

A: Dear Penny, Because the frame you choose can\'t make your PD 61, the smallest PD that can make is 65. You can choose other frame that can match your PD 61. We have shortlisted frames for you that can do PD61, you can choose from this link： https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=58

A: Dear Gladys Desarden, thank you so much for your understanding. pleases send us the SEG height of one pair(#Inis 58054 bule color) first

A: Dear Brigid O\\\'Rourke, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the picture of the missing magnet part for frame #Chandra? Then we can check for you

A: Dear Gladys Desarden, Thank you for your quick response. We can remake one pair of glasses for you first. Thhen if the remade one is no problem, then we\'ll remake the other glasses, could you accept this? if you can accept,could you measure your sister\'s SEG height according to the following steps：How to Measure Your Segment Height 1. Use a ruler that has millimeter measurements. You can also use a ruler with centimeter measurements and simply times the result by 10 to get your millimeter measurement. 2. Put the glasses on your face and adjust them so that they sit comfortably. 3. Stand about 8 inches (20 cm) away from a well lit mirror with your face parallel and square to the mirror. 4. Align the ruler\'s zero (0) measurement to the lowest point at the bottom of your lens, keeping it exactly vertical. Make sure you are measuring from the bottom of the clear lens, not the bottom of the frame (see graphic above). 5. Stare straight ahead and read the millimeter line that lines with the center of your pupil. This is your segment height measurement for these frames. 6. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement. Make sure your head and the ruler do not move after lining up the zero (0) measurement with the bottom of your lens until you note your measurement. Ask a friend to help if you are having trouble.

A: Dear Gladys Desarden, In order to find the cause, would you please answer us some questions? 1. Have your sister worn multifocal lens before ? 2. Is this the first time your sister use this prescription ? 3. And would you please tell us when your sister eyes focus on the distance range of the lense and look far away, whether your sister looks blurry? 4. And would you please tell us when your sister eyes focus on the near range of the lenses and reading, whether your sister looks blurry? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if your sister can find a position where your sister is comfortable with them ? And we notice that there is no PD value in the Rx, is your doctor measuring PD for your sister or meansuring by herself?

A: Dear Waddell, Could you please send us the order number because we can\'t find your order by searching your email? And also please send us the picture of the screw part for Andie. Then we can check for you.

A: Dear Kim Peery, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear customer, We are sorry to tell you that green Elvie is discontinued, it will not come back in stock. But you can choose these frames, they are similar with green Elvie. https://wherelight.com/eyeglasses/frames/3313.html https://wherelight.com/eyeglasses/frames/2638.html