Consulting Servive Center|WhereLight

Tanesha Time: 2026-09-14 23:32

Q: The the fact that you're telling me that the order is not even yet in the United States tells me that my item was profoundly delayed and I was not made aware until I inquired myself. And the promise of a rush on my order and expedited delivery was not kept. At this point it seems I will not be getting my delivery in time for the intended purpose and therefore I do not believe I even want this item. Just cancel my order and give me my money back. Because your company jilted on responsibility and the promise made. I keep asking about the promise of a rushed delivery and all the answers I receive refuse to address that.

A: Dear Tanesha, we are sorry for this, your package is in transit now, are you sure that you want to cancel the order ?

christinewithers06 Time: 2026-09-14 19:00

Q: Where do I pay the difference in my order?

A: Dear Christine, Do you have Paypal ?

abbyboyd64 Time: 2026-09-14 15:51

Q: Hello,Can you verify that my most recent order was the correct prescription?I can’t see anything but blurry out of the lense…Thank you Abby Boyd

A: Dear Abby Boyd, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

m82383 Time: 2026-09-14 13:32

Q: Order 80826061045027 Do you have any updates on shipping? I have not gotten any estimated arrival dates for my order

A: Dear Angelino, We are sorry for the delay, we will ship your order out this week.

Sabrina Kellum Time: 2026-09-14 12:38

Q: Hi, I recently ordered my glasses..in the notes I put 2 PD measurements. Due of website didn't have the higher numbers.. 64-Far /61-Near.

A: Dear Sabrina Kellum, We would like to tell you that the PD value 64 you filled in the order is correct.

Twain Hammond Time: 2026-09-14 12:20

Q: I received both glasses. The orb glasses press against my head and are too uncomfortable to wear. I would like to exchange them for a different frame. I realize that there may be a price difference because of frame cost and will be hapy to pay the difference to be able to have a comfortable pair.

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

jennreighard Time: 2026-09-14 12:04

Q: Where is my order 80826312152465? They were non prescription lenses. I ordered on 8/31. Why is it taking so long. It just says processing since 9/01? Id just like my money back at this point.

A: Dear Jenn Reighard, We are so sorry for the delay. We are sorry to tell you that the frame#Sapphire is out of stock temporarily, so your order is delayed,we will rush the order for you when it comes back.

ysantanarivera YAHAIRA Time: 2026-09-14 11:35

Q: Compré unos espejuelos y cuando entro a la página no aparece ninguna orden y la orden es 80926122232301

A: Dear Yahaira, We would like to tell you that we will ship your order out next week.

stephanie_mackley Time: 2026-09-14 11:34

Q: How long does it take to process an order??

A: Dear Stephanie Mackley, About order#80926011239275,we are so sorry for the delay. We are sorry to tell you that the frame#Jamfest 58095 clear and the frame#Willa 58076 purple are out of stock temporarily, so your order is delayed,we will rush the order for you when they come back. About order#80826311856211,we are so sorry for the delay. We are sorry to tell you that the frame#Jamfest 58095 clear and the frame#Willa 58076 purple are out of stock temporarily, so your order is delayed,we will rush the order for you when they come back.

pruetca1 B Time: 2026-09-14 10:48

Q: Order 80826271915206, the Paloma pair- each lens has lightly engraved in the lenses, “175” at the temple side and small circles at the nose pad side. Are these supposed to be there? I’ve never seen that before. It’s a bit distracting in my periphery.

A: Dear pruetca1 B, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Tanesha Time: 2026-09-14 10:24

Q: According to the shipping status you are telling me to check, the shipper still has not received the item from wherelight, only a label has been created. Why has the seller not received the items? You guys promised a rush on my delivery once the item was processed. Has my shipping been expedited? Because as I said I need my item to be delivered by Thursday. You guys already delayed the processing of my glasses, so therefore I would expect that I would be upgraded to the very fastest shipping, overnight if possible.

A: Dear Tanesha, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Feliz Grissy Time: 2026-09-14 08:48

Q: Hello! I Hello! I just placed an order for a pair of glasses, but I would like to cancel it so I can place a new order with my prescription. Could you please help me cancel the order as soon as possible? I would like to reorder them with my prescription today. Thank you so much for your help! Order #20926130723319

A: Dear Grissy Feliz, Ok, we will cancel your order#20926130723319 and will refund you money.

Feliz Grissy Time: 2026-09-14 08:48

Q: Hello! I Hello! I just placed an order for a pair of glasses, but I would like to cancel it so I can place a new order with my prescription. Could you please help me cancel the order as soon as possible? I would like to reorder them with my prescription today. Thank you so much for your help! Order #20926130723319

A: Dear Grissy Feliz, Ok, we will cancel your order#20926130723319 and will refund you money.

Jovanni Mooring Time: 2026-09-14 07:28

Q: Order number: 80926052058455 Hello-I was trying to find out what the estimated time of arrival is for the glasses? Thanks Jovanni Mooring

A: Dear Jovanni Mooring, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596312348806

abbyboyd64 Time: 2026-09-13 21:12

Q: Hello,I received my most recent glasses and I wanted to let you know that I can’t see thru them..I have been wearing them everyday since I received and today so grabbed my glasses Thats I ordered before these and I can see thru them…The older pair is not from my new script..The newest pair is my latest script and they are so blurry…Can you tell me if you think there was a mistake with my newest script?? Thank you Abby Boyd

A: Dear Abby Boyd, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

krisndelaware Krissii Time: 2026-09-13 12:07

Q: Hi I just received my glasses and the Rx is fine but the glasses themselves are very tight fitting and the frames are very heavy. I'm getting headaches from it squeezing my head and the glasses slide down my nose and weigh down my nostrils and it makes me feel congested. Can I please return them and get my money back?

A: Dear Krissii, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Rae Time: 2026-09-13 11:56

Q: I was looking for the frames that I had saved last week to see about ordering them with my prescription, but they seem to have disappeared from the website. The frames were Adele-Cat Eye Twilight Pink/Purple, but I can't seem to find them anywhere. Would you be able to help me. Any information would be much appreciated. Thank you so much. Most sincerely, Rae

A: Dear Rae, Do you have photo of this frame or know the name of this frame ?

Stacey Krulewich Time: 2026-09-13 10:18

Q: My shopping address for order 80926131009588 is incorrect. I no longer live in Jessieville AR and have moved back home to 13509 Lowell Ave, Grandview MO, 64030 USA Please update my order. I love your glasses and am excited to get them. Stacey Krulewich

A: Dear Stacey Krulewich, We would like to tell you that we have corrected it for you

Stacey Krulewich Time: 2026-09-13 10:12

Q: My shipping address is incorrect. I need to change it to 13509 Lowell Ave Grandview Mo 6403o

A: Dear Stacey Krulewich, We would like to tell you that we have corrected it for you

Louise Fournier Time: 2026-09-13 09:12

Q: Can I be charged with Canadian funds

A: Dear customer We are sorry to tell you that we only support USD .

Tanesha Time: 2026-09-13 08:24

Q: Hello. I'm very disappointed that I wasn't informed that item I ordered was out of stock until after I inquired about my shipping. I should have been given that option way sooner. With all of that said I see that the item was processed and the shipper is still awaiting the package. You promised a rush on my item once it was shipped. I'm expecting my package by September 17th so I can take them with me on vacation. Can I know why this the shipper has been awaiting the package for the past several days instead of the rush you promised? I don't see a rush

A: Dear Tanesha Campbell, We are sorry for the delay, your order has been completed and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596311723383

Xavier Pilsudski Time: 2026-09-13 07:54

Q: Order 20726140618506 branch got unscrewed/broke on both pairs

A: Dear Xavier Pilsudski, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Cierra Keene Time: 2026-09-13 07:28

Q: I need to return the glasses they don’t fit my son

A: Dear Cierra Keene, We are sorry to hear about this issue. To help us better understand the problem, could you please have your son try on the glasses and send us a photo showing how the frame does not fit him?

Cierra Keene Time: 2026-09-13 07:27

Q: The glasses are too big for my son. I would like to return them. Cierra Keene

A: Dear Cierra Keene, We are sorry to hear about this issue. To help us better understand the problem, could you please have your son try on the glasses and send us a photo showing how the frame does not fit him?

John Time: 2026-09-13 03:14

Q: Do you ship to Anchorage Alaska?

A: Dear John, We are sorry to tell you that we don\'t ship to Anchorage Alaska.

Kira Crozier Time: 2026-09-12 15:31

Q: I need to update my email for this account, is there a way to update my account information?

A: Dear Kira Crozier, Would you please tell us the new email address ?

pakeha1972 Time: 2026-09-12 13:07

Q: Order: 20926090315483. This order should should have the same PD for both glasses which is L 31 R 31. Please change accordingly. Kind regards

A: Dear customer, We would like to tell you that we have corrected PD values

Annerys Abreu Time: 2026-09-12 12:44

Q: Hi my order not arrived?

A: Dear Annerys Abreu, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 4:25 pm on September 8, 2026 in HUMACAO, PR 00791. Do you check the mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125210754

Sonenthal Alec Time: 2026-09-12 07:42

Q: Hello I sent in a urgent request yesterday. Other# 80926111711391 I placed this order yesterday, still being processed. All three glasses need to have progressive lenses, the one what the Candace Frame I incorrectly ordered single vision. Can you update they to the same progressive lenses as the other two? Thanks Alec Sonenthal

A: Dear Sonenthal Alec, We would like to tell you that we have corrected it for you

Jossiana Guzman Time: 2026-09-12 05:16

Q: Hello! I placed an order with you on August 30th. I see from the order status that it was shipped on September 8th, but there is no further shipping information, and I cannot track it. I paid extra for expedited delivery instead of the free option, yet I can't even track the package. Could you help me and let me know when it is expected to arrive? Also, could you tell me the difference in delivery time between the free shipping and the economy shipping options? From what I can see, paying extra for faster delivery doesn't seem worth it; I know of other companies where you receive your order within two weeks without paying for expedited shipping.

A: Dear Jossiana Guzman, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on September 12, 2026 at 8:28 am. The item is currently in transit to the destination. Please don\'t worry, you will receive it soon.

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