Buy Prescription Glasses Online at Affordable Prices

jessica olivarez Time: 2025-12-01 20:51

Q: Hi, I just placed an order and the shipping address is incorrect. How can I update it? Thanks in advance.

A: Dear Jessica Keefer, We would like to tell you that we have corrected it for you.

Elizabeth Hawkins Time: 2025-12-01 19:22

Q: Hi, I'm trying to order the same size frames as I have in the past, medium size, and when I add my prescription it tells me my PD is too small for the frame and won't let me order. This has never happened to me before! Please advise! I'd really like to order the holiday frames before it's too late to wear for the holidays!

A: Dear Elizabeth Hawkins, We are sorry to hear that,would you please tell us which frame you want to order and your PD value ?

Emilia Best Time: 2025-12-01 19:13

Q: I would like to cancel my order

A: Dear Emilia Best, We are sorry to hear that,would you please tell us the reason why you want to cancel your order ?

Ciara McBride Time: 2025-12-01 17:38

Q: How do I return something?

A: Dear Ciara McBride, We are sorry to hear that,would you please tell us whether the order number is 81025161100310 ?

gloria huff Time: 2025-12-01 14:22

Q: i made an order but the online store would not let me set up a customer login to track order or earn points until a day after my order was put in because of technical issues with the online shop. is there a way to upload my previous order to my account i was able to create. i would like to see tracking updates and earn points

A: Dear customer, We are sorry to hear that,but would you please tell us your order number and your email account ?

PAMELA GREEN Time: 2025-12-01 12:41

Q: Hello I need to return my glasses what must I do

A: Dear Pamela Green, We are sorry to hear that,would you please tell us which pair you want to return ?

Carissa Cross Time: 2025-12-01 12:33

Q: Hello, I was messaging in regard to Order Number: 21125111455563 that I placed on Nov 11, as far as I can tell it's still being processed? I was concerned that there may have been something wrong, I've ordered from WhereLight before and there was considerably faster turn around, is there anything I can do to smooth the process along? I was hoping to get these before Christmas. Thank you for your attention to the matter, I appreciate your help!

A: Dear Carissa Cross, We need to confirm the prescription with you since prism values. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

Ashley Harris Time: 2025-12-01 12:04

Q: I would like a refund

A: Dear Ashley Harris, We are sorry to hear that, would you please tell us the reason why you want a refund ?

Jennifer Mierek Time: 2025-12-01 11:07

Q: Hi there! Quick question. Im in my profile trying to update my new Rx and when I get to the PD section (I do have 2 different PD's) but the numbers don't go high enough. My Rx says mine are 58 and 55. Are you able to help? Thank you!

A: Dear Jennifer Mierek, We would like to tell you that 58 is distance PD value and 55 is near PD value. If you want to order single vision distance glasses, you can fill distance PD value directly. If you want to order single vision reading glasses, you can fill near PD value directly.

danielle Time: 2025-12-01 08:57

Q: I’m just trying to find out if this is subscription based or single purchase payment method?

A: Dear Danielle, It is single purchase payment method.

Bunny Vanderziel Time: 2025-12-01 08:53

Q: I'm having an emergency!!! I just bought 12 pairs of your glasses and the shipping address is outdated as I moved. I need the order updated to m6 current address instead ofnmy old one.

A: Dear Bunny Vanderziel,We would like to tell you that we have corrected it for you

Albino Yolanda Time: 2025-12-01 08:34

Q: Buenas lo intento poner progresivo o bifocales u a se las 2 no me deja pq pide el add pero no se hacerlo

A: Dear Albino Yolanda, Do you mean you can not fill your cyl values ?

ezak Time: 2025-12-01 08:33

Q: RE: Order 80825261059544 -- the frame broke -- what can be done?

A: Dear customer, About order 80825261059544,we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ezak Time: 2025-12-01 07:46

Q: how do i use my $80 coupon when i order another pair?

A: Dear customer, About order 80825261059544,we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Bunny Vanderziel Time: 2025-12-01 07:42

Q: I do not live at the address that you are shipping to as i moved 2 months ago!!! I need to update shipping address to my home!!

A: Dear Bunny Vanderziel,We would like to tell you that we have corrected it for you

ezak Time: 2025-12-01 07:11

Q: How do I use my $80 coupon? I am ready to order another pair..

A: Dear customer, About order 80825261059544,we are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Rachel Weed Time: 2025-12-01 04:59

Q: Pretty sure I'm over the return period but I would like to ask about returning two pairs of glasses I purchased some time ago. I ordered 4 in total but just two of them am I really in love with.

A: Dear customer, We are sorry to hear that, would you please tell us which pairs you want to return ?

Nyree Young Time: 2025-11-30 20:42

Q: Good evening, how do I get a receipt for my FSA reimbursement?

A: Dear Nyree Young, We would like to tell you that you can check the receipt in the attachment.

Sharonyoung974 Sharon Time: 2025-11-30 18:16

Q: Nov 12, 2025 00:38:54 Order# 21125120038546Order is showing processing but the ones that ordered on Nov 22, 2025, has been shipped, please explain. Two pair,hat I ordered for my Mother, the frames broke, is there any type of warranty for your products.

A: Dear Sharon, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? About order#21125120038546,we will ship your order out this week.

Alexandra Medina Time: 2025-11-30 14:31

Q: I need to change the PD for an order I just placed

A: Dear Alexandra Medina, We are sorry to hear that, but would you please tell us your correct PD value ?

KATHLEEN QUINN Time: 2025-11-30 14:22

Q: This would be the first time using this company I usually order from Zenni Optical and have had no issues, but I saw some fun glasses from your site. I usually get a medium frame which seems to measure between 126 mm / 5 in screw image, it seems that your medium is a bit larger, when I did the try on they looked huge so I am a bit confused as to which would fit best. Please advice.

A: Dear KATHLEEN QUINN, We are sorry to hear that, would you please tell us which frame you want ?

Thomasine Stahn Time: 2025-11-30 12:02

Q: Every time I tap the screen for the code, it keeps telling me it expired. I need help.

A: Dear Thomasine Stahn, we would like to tell you that we have emailed you new password.

Thomasine Stahn Time: 2025-11-30 12:01

Q: I need help when I click on for a password. It says it it has expired. This is the third time I got this message and I need to buy my glasses today.

A: Dear Thomasine Stahn, we would like to tell you that we have emailed you new password.

Holly Shaarda Time: 2025-11-30 11:45

Q: The Shanna glasses from my Order# 21025271940505 are the correct prescription, I triple checked, but they make my vision very blurry and make me dizzy. My old glasses are the same prescription from EyeBuyDirect and work completely fine I just wanted a new style. I would like a refund and am happy to return the glasses.

A: Dear Holly Shaarda, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Dania Zeron Time: 2025-11-30 10:55

Q: hello, I received the two glasses but they are very fragile and cheap material, not at all what I have received in the past. please allow me to return them to you as I am not happy with them. Order #21025311526157

A: Dear Dania Zeron, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $100 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

heidi overy Time: 2025-11-30 08:13

Q: i want my glasses, i paid $21 for extra fast shipping and ive yet to receive them. i go out of the country in 3 days and this is incredibly disappointing. your company has failed me. send me my glasses. i’m going to sue if they don’t come in. i gave you my money, you stole it.

A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?

Christian Lim Time: 2025-11-29 23:31

Q: HI A couple of things I have a code given to me by Phyllis n respect to two pairs ofglasses that di not fit. The gift card I will call it is $200. I went to pay for my 3 pairs of glasses and it won't let me put in the code. So I get $35 off for over $250 and a 505 off bogo for one frame. The total is $190 but it won't let me use the ode or gift card given to me due to the peoblems on two pairs I bought in May.Finally I a could not ownloa the prescription but I have a near and far PD which yo have no where to put in our prescription I can send that via email to Phyllis??? But Can you help mme as I want the Black Friday and to use my Coupon or Credit $2000.

A: Dear Christian Lim, Do you fill the code in your shopping bag ?

Kreigha Henney Time: 2025-11-29 19:19

Q: Hi there! I just ordered my first pair of glasses from you all. While I love them, the frame just snapped after wearing them for only a couple of days. They snapped while wearing them and sitting still, so it was not anything to do with impact. Am I able to get a replacement pair? Happy to provide a photo if helpful. Thank you! Order#: 21125111715545

A: Dear Kreigha Henney, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Albino Yolanda Time: 2025-11-29 17:24

Q: Hola buenas intentó pedir uno espejulo lleva bifocales pero no me sale para poner add me podrían ayudar como ponerlo.

A: Dear Yolanda Albino, Do you choose bifocal with line lenses or progressive lenses ?

heidi overy Time: 2025-11-29 16:04

Q: i need my glasses i’m so blind i can’t see. i need them

A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?

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