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randee startin Time: 2026-08-18 14:40

Q: hello! i have a pair of glasses ordered in March of 26. they broke in April but i’m just meow getting around to talking to you. is it too late for the return/refund? it’s the second time i ordered the glasses and the second time they broke in the same place. just curious if there’s anything that can be done. thank you! -randee

A: Dear randee startin, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Hope Time: 2026-08-18 13:50

Q: I purchased two pairs of glasses in June. My eye doctor told me they could make the lenses, all I needed to do was bring in thw frames. But they can't. Can I send them back to you with my prescription and get the lenses?

A: Dear Hope, We are sorry to hear that,would you please tell us order number first ?

Michelle Reyna Time: 2026-08-18 13:28

Q: I ordered my glasses awhile ago. When are they getting shipped

A: Dear Michelle Reyna, We find that there are add values in your original Rx, are you sure that you want single vision distance glasses ?

Stanley Auguatus Tulay Time: 2026-08-18 13:19

Q: Good evening Customer services; I made a purchased of a glasses from your busineaa and my mailing address zip code was wrong. Is there any way possible that you could reship my glasaes for me to this corrected adsress. 1612 Patricia Dr Apt. C Yeadon PA 19050. i will be mire then happy to pay for overnight delivery.

A: Dear Stanley Auguatus Tulay, Ok, we will redeliver package to you when we receive it.

Yvonne molino Time: 2026-08-18 10:32

Q: I just received my order of three pairs of glasses, one pair of work and two don’t what is your policy on exchange?

A: Dear Yvonne molino, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

marciemarie81 Marcie Time: 2026-08-18 08:40

Q: It says my order is unpaid but I paid with PayPal I can send that receipt if needed

A: Dear marciemarie81 Marcie, Do you log in correct email account: marciemarie81@gmail.com ?

Jerica Rodriguez Time: 2026-08-18 08:09

Q: Hello just curious when my order is going to be shipped? I paid for express shipping but my glasses have been processing for weeks

A: Dear Jerica Rodriguez, We would like to tell you that we will ship your order out this week.

dexy691 Time: 2026-08-18 07:39

Q: Order number: 80826041232072 Hazel hardie Scotland I received my glasses x 3 pairs but I can’t see properly out of any of them, they make me feel nausea and dizzy. How do we resolve this problem? I have just realised you have sent me the wrong prescription on all 3 pairs of my glasses..

A: Dear Hazel hardie, We have checked your order and we are sorry to tell you that the sph value of left eye is positive in your original Rx, but the sph value of left eye you filled in the order was negative. Concerning your case, we can remake two pairs of glasses for you with no charge, would you please tell us whether you can accept it ?

Eileen Dieppa Time: 2026-08-18 07:05

Q: Como hago una devolucion, ya que no veo bien con los espejuelos?

A: Dear Eileen Dieppa, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

Powers Arianna Time: 2026-08-18 07:00

Q: i just received my first order of glasses and one has a scratch on the lenses. How do I begin the refund process?

A: Dear Powers Arianna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Faryqueen20 Time: 2026-08-17 19:18

Q: Good night my Skybox address have been changed, I got the email today. I order some glasses today with the old address. Gow ami to inform wherelight of this new mailing addresses befor my item is shipped

A: Dear Faryqueen20, We would like to tell you that we have corrected it for you

Laura Bagley Time: 2026-08-17 17:08

Q: Order 80826141448113 - I accidentally flipped the Cyl value and need to update the prescription or cancel and reorder, but I have no idea how to do so. Laura

A: Dear Laura, We would like to tell you that we have changed Rx

nfreeman610 Time: 2026-08-17 16:53

Q: I need to change my prescription that I just submitted. I put it under cyl instead of sph

A: Dear Nicole Freeman, We would like to tell you that we have changed Rx

Yvette Sims Time: 2026-08-17 15:01

Q: Greetings Please be so kind to assist with my payment. Your system will not take my card. Ty kindly

A: Dear Yvette Sims, Would you please tell us which card you used ?

kia olson Time: 2026-08-17 13:18

Q: I paid for the quicker shipping and my order is still being processed 2 weeks later. I would like someone to contact me with what's happening and ask if I can have my 7-14 shipping fee refunded at this point.

A: Dear kia olson, We are sorry to tell you that the rimless glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you. We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And the shipping time is 7-14 business days. But concerning your case, we can refund you shipping fee $6.95, would you please tell us whether you can accept it ?

Carter Krystal Time: 2026-08-17 12:47

Q: Cant you tell me when my order will actually ship

A: Dear Carter Krystal, We would like to tell you that we have shipped your order out. Your item arrived at the USPS facility in FORT WORTH TX DISTRIBUTION CENTER on August 17, 2026 at 8:32 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306108267

Betsy Castro Time: 2026-08-17 12:40

Q: Hello! I received my glasses, but the single lense, I can’t see but a few feet away. I went to Sams and I couldn’t see the names on the isles that were after a certain distance which wasn’t long, but it became blurry. I am not sure what this prescription is, but is not right. Is like it has something else that won’t allow me to see far like it’s supposed to. I had to let my son drive home since it created headache after wearing them for like 20-30 minutes… the other glasses, the white ones with both readers and my regular prescription, can’t see far away either. It is completely wrong. My prescription was enter correctly and I even sent a copy of it. I just need a refund. I can’t wait any longer. Now I have to find a place that has a day turnaround. I waited long enough for you guys and now this happened. Thank you! Would you please call me at (832) 266-7256 or email back with the instructions to send them back. Thank you and have a blessed afternoon! Betsy

A: Dear Betsy Castro, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

laurelpr Time: 2026-08-17 12:21

Q: It’s been 10 days and I still haven’t received my glasses. Also, you guys told me on the 14th you had shipped them but USPS is saying that they’re still waiting to receive the package… I’m very upset at this. I used to be a very big fan but im disappointed

A: Dear laurelp, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Eva Higgins Time: 2026-08-17 12:09

Q: I would like to return my order and I don't see where to start the return process on the website. Thank you!

A: Dear Eva Higgins, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

sarahb8008 Time: 2026-08-17 11:21

Q: Where is my glasses order , they were ordered on the 4 august and I havent heard anything since

A: Dear sarah Mann, We would like to tell you that we will ship your order out this week.

Regina Floria Time: 2026-08-17 10:37

Q: I am contacting you in regards to my order #20626161445589, I just placed this order and the arm on the glasses are broken. Please advise what cn be done

A: Dear Regina Floria, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Johana Garcia Time: 2026-08-17 06:27

Q: Can I get the update on the order 80826131125132

A: Dear Johana Garcia, We would like to tell you that we will ship your order out this week.

Dixon Lynette Time: 2026-08-16 22:35

Q: Hello I am is the process in ordering some glasses but the cylinder in my right (OD) eye is -6.50 and on the site it only goes up to -6.00. Is there any way that you can increase it to 6.50 on your end?

A: Dear Dixon Lynette, We are sorry to tell you that we can not make cyl value -6.50 . Sorry for this.

Stephanie Torres Time: 2026-08-16 20:20

Q: Hello was wondering why it says that it was shipped but on the usps website it saids that only the label was created and no other information. It’s been like this for a while so just confused.

A: Dear Stephanie Torres, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Robyn Hayden Time: 2026-08-16 12:07

Q: My package said it was delivered in my locker mailbox. But I didn't receive it. The tracking doesn't have my address on it just my city and zip. I need to find out where my glasses were mailed to.

A: Dear Robyn Hayden, We are sorry to hear that,would you please tell us order number first ?

carrie.cowing17 Time: 2026-08-16 08:42

Q: I forgot to change my shipping address and the order is going to an old address

A: Dear carrie.cowing17, We are sorry to hear that,would you please tell us order number and correct address ?

Sule Time: 2026-08-15 16:42

Q: Hi! Will y'all bring back the hot pink glitter color for the Netis frames or is it discontinued?

A: Dear Sule, We would like to tell you that you can find it here: https://www.wherelight.com/eyeglasses/frames/heart-classic-eyeglasses-3227.html?color=pink

Courtney Whipple Time: 2026-08-15 16:20

Q: Hi, I want to preface this by saying that I LOVE my Wherelight frames, all of them. LOVE THEM! I have referred so many people to you guys cuz I brag about my frames constantly. I bought 3 pair last year and today the last pair have broken. All 3 broken, the first pair broke about 6 months in, the second a couple months after, and today the final pair broke. And each time nothing happened to make them break, they literally just fell apart, sometimes just sitting in my hand. I’ve only had them 11 months and it seems ridiculous that all three pair have broken. I don’t want different glasses or to order from a different company, I just all my glasses wearable again. I saw on your website that you have a 365 day warranty and I wondering how that works and if I can just have my glasses replaced? Can someone reply and tell me how to get this all started? There’s also a time crunch here, all of my glasses are broken, I need glasses immediately. Thanks ????

A: Dear Courtney Whipple, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Deby Bryant Time: 2026-08-15 11:40

Q: I ordered 2 pair of glasses over 2 weeks ago. When will they arrive?

A: Dear Deby Bryant, We would like to tell you that your item arrived at USPS facility in YBOR CITY FL DISTRIBUTION CENTER on August 17, 2026 at 4:20 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596305967014

corinne.rodz Time: 2026-08-15 10:55

Q: Hi, Hope you're doing well. I ordered two glasses with the same prescription, the white one I see prefect but the other glasses I cannot used them as a do not see near or mid distance. Is there a way to send them for verification and or fix them? Thank, Maria.

A: Dear corinne.rodz, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

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