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Kesha Nicole Moon Time: 2026-03-11 10:47

Q: A pair I want doesn't have a PD of 32

A: Dear Kesha Nicole Moon, We are sorry to hear that,would you please tell us which frame you want ?

Lambert Chelsea Time: 2026-03-11 10:17

Q: I order payment won't go through. I have tried multiple times with different cards. It isn't a money issue. Do you take apple pay or anything else?

A: Dear Lambert Chelsea, Do you log in your account ,find the order and try to pay it again ?

Sherrae Time: 2026-03-11 09:53

Q: Where is my order?

A: Dear Sherrae, We would like to tell you that we have shipped your order out. And it shows that it has been delivered today. Do you receive it ? You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50306698554&requester=WT/trackdetails

ginger zauner Time: 2026-03-11 08:44

Q: Looking for my order placed 2/17 #80226171213405 no updates

A: Dear Ginger Zauner, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202290427 We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Burcher E Bernette Time: 2026-03-11 07:39

Q: Once again, is it possible to upgrade or change delivery to express. Because of the hold up with the lenses.

A: Dear Burcher E Bernette, If you want to change shipping method, we need to charge you price difference. Are you sure about this ? Concerning your case, we can send you a free gift and rush order for you. Is that ok ?

Laverne Boschee Time: 2026-03-11 01:32

Q: Please fix “Try On” feature for Alvera & Nina. The glasses are not showing up on photo image.

A: Dear Laverne Boschee, would you please tell us which device you used ?

tammysbundy T Time: 2026-03-11 00:16

Q: I’m very upset, I just got my glasses and the heart frame is clear it looks nothing like the picture on the website. I’m very disappointed. I love the other pair I ordered but want to replace the heart frame because it looks nothing like the website pictures!

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ashleydye5314 Time: 2026-03-10 19:02

Q: Order number 80326010019260 when will my glasses ship I need them badly

A: Dear Ang Will, We are sorry for the delay, about order#80226270803596, we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202285928 We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon. About order#80226271106523, we will ship it out today. You will receive the tracking number tomorrow.

meganashleywrites Time: 2026-03-10 18:01

Q: hello I see my order has not been shipped out can I change the address to another since I will no longer be where I am sending them, I thought since I paid more they would come faster.

A: Dear Megan Bufford, We are sorry to hear that, would you please tell us your correct address so that we can change it for you ?

myshelasia Michelle Time: 2026-03-10 17:07

Q: I told you that my glasses was returned to you over a month ago and I told you the address is correct so I don’t know what the problem is. Maybe you should just return my money and I guess I’ll have to order them again because this is ridiculous. I can’t wait any longer for my glasses.

A: Dear Michelle, Sorry for this, we will redeliver package to you.

Brittany Gilbert Time: 2026-03-10 14:18

Q: The pair of glasses I have are already coming apart. The glue that was used to adhere the studs to the glasses has come off and a few of the studs have also popped out. I have not had these glasses very long.

A: Dear Brittany Gilbert, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stephanie Johnston Time: 2026-03-10 14:11

Q: Yes, that's correct - it is the tortoiseshell pair.

A: Dear Stephanie Johnston, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Laurie Bonjo Time: 2026-03-10 11:47

Q: I ORDERED GLASSES ON 2/12. I STILL HAVE NOT RECEIVED THEM. YOUR BOT, PHYLLIS, KEEPS REASSURING ME THAT THEY ARE ON THEIR WAY AND USPS SAYS THEY HAVEN'T RECEIVED THEM YET. I AM SO FRUSTRATED. Feb 12, 2026 21:48:24 Order# 80226122148247 PLEASE LOCATE THE ORDER AND SEND IT EXPEDITED OR REFUND THE MONEY. THIS IS OUTRAGEOUS.

A: Dear Laurie, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

aditamayct1 Time: 2026-03-10 10:34

Q: When are my glasses going to be shipped I paid for express delivery

A: Dear customer, we will ship your order out next week.

Maranda Time: 2026-03-10 09:07

Q: Hello, my order #80326050746124 says on the app that it has not been paid (it has)? and it has not shipped. These are my mother’s first pair of glasses in four years, so I will be so disappointed if there is an issue…. The money has already been taken from my bank account. Please ship the glasses. Thank you.

A: Dear Maranda, We would like to tell you that we are processing order#80326051404328, please don\'t worry.

Melissa Macdonald Time: 2026-03-10 09:04

Q: We have bought quite a few glasses from you folks. Love your stuff. We did order 4 pair this last time. One of the glasses was defective. One of the temple holes does not line up where it attaches to the frame. When they assembled it, the screw didn't fully secure the temple. I just started to wear these ones so that's why I'm just noticing it. I tried to tighten the screw, that's when I noticed the holes don't line up..so it won't tighten. Is there anything we can do about this?Thanks.

A: Dear Melissa Macdonald, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us your order number ?

Loriann Opara Time: 2026-03-10 08:50

Q: I rec'd my order #80226171916311 and both pair of glasses are defective with the basic prescription of 1.50 reading. Please advise on how we can correct this.

A: Dear Loriann Opara, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kerble Jodi Time: 2026-03-10 07:48

Q: I need to return a pair of glasses that I bought from Wherelight. The frames are cracked in two places. I can't find the return option in my account. Can you let me know how to proceed? Thank you!

A: Dear Kerble Jodi, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Isabella Norikov Time: 2026-03-10 07:40

Q: WHERE IS MY ORDER!!! IT SHOWS A TRACKING NUMBER THAT GIVES NO INFO SINCE 3/5. WHERE IS MY ORDER! I AM MOVING AND NEED MY GLASSES! MY OREDER IS Order #20226271248518

A: Dear Isabella Norikov, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Isabella Norikov Time: 2026-03-10 07:38

Q: WHERE IS MY ORDER!! MY ORDER SHOWS NOTHING SINCE 3/5. THE TRACKING NUMBER IS NOT A REAL TRACKING NUMBER AND I CANNOT CONTACT ANYONE TO SEE WHERE MY GLASSES ARE!!! WHERE IS MY ORDER Order #20226271248518. I NEED TO KNOW WHERE IT IS FOR I AM MOVING!!!

A: Dear Isabella Norikov, We would like to tell you that your package has arrived at GOFO Regional Hub,Lewisville, TX. You will receive it soon.

Ashley R Time: 2026-03-10 07:28

Q: I am attempting to return order 80126301834148

A: Dear Ashley R, We are sorry to hear that,but would you please tell us which pair you want to return ?

nancy Brown Time: 2026-03-09 23:13

Q: what happened to the coupon 3 for $169? I won't buy glasses from you if you cant or wont compete on coupons you also had a BOGO I would buy 5 pairs of glasses using these coupons but it is easy enough to take my businwss elsewhereNancy OBrien Brown nancyherself51@gmail.com

A: Dear Nancy Brown, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Yesenia Gonzalez Time: 2026-03-09 22:52

Q: I ordered my glasses 2/13 and paid the expedite service fee. Now 3/9 and still hasn’t even been labeled shipped.

A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.

Allen Melissa Time: 2026-03-09 18:32

Q: My order #80226160308111 was placed 02/16 and is still in processing although I paid for advanced shipping!! What is the deal! I want a refund

A: Dear Customer, Would you please tell us which free frame you want ? We are waiting for you reply for a long time, but you don\'t reply us, if you can receive this email, please reply us asap.

Stephanie Johnston Time: 2026-03-09 18:23

Q: I’ve emailed over the photo of the broken frame. You will see how the “bolt” sheared off.

A: Dear Stephanie Johnston, Is that tortoiseshell pair ?

lmarulanda01 Time: 2026-03-09 18:21

Q: Hi, I wanted a status update to when I can expect to receive my glasses on order placed on 2/13/2026? Order #80226131727479

A: Dear customer, We would like to tell you that we will ship your order out this week.

Alexandria Velez Time: 2026-03-09 13:27

Q: Hi I paid for advanced shipping on pn a pair pf glasses on Feburary 27th and it still shows processing can you help me find out whje they will ship becauae at this point Id just like my advanced shipping fee back along with my glasses please.

A: Dear Velez Alexandria, We need to confirm the prescription with you since your sph value of right eye and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

Yesenia Gonzalez Time: 2026-03-09 12:04

Q: I made my order 2/13/26 and paid the expedited shipping (6-9 days) n it’s now 3/9/26 n it’s not even showing “shipped “ yet.

A: Dear Yesenia Gonzalez, We would like to tell you that we will ship your order out this week.

Amber Jacquin Time: 2026-03-09 11:48

Q: It says a shopping label has been made. That's it. No extra updates. I paid extra for fast shipping and its been saying the same thing for 5 days now.

A: Dear Amber Jacquin, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on March 10, 2026 at 12:36 am. The item is currently in transit to the destination. You will receive it soon.

allison.paige.stroth Time: 2026-03-09 11:46

Q: Hi I'm having a problem I was hoping you could help me with. The glasses are Aston, the black ones, I bought them recently and the part by your ears turns inward and gives me headaches, I haven't been able to bend them enough. I have ordered this exact pair of glasses for 10 years. But this recent one was smaller so I was hoping maybe you could take a picture of the glasses before I order with the arms out and the Pic from above so I can see if I can wear these or not. I really just need the arms completely straight, not bent inward at all. I know this is a pain in the ass, so if you can't, I understand. I just wanted to get another pair bc this seemed like a fluke. Thank you so much. I appreciate it. The link is https://wherelight.com/eyeglasses/frames/cateye-classic-eyeglasses-3667.html?color=black

A: Dear Allison, We are sorry to hear that, would you please tell us order number first ?

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