Consulting Servive Center

A: Dear Molly Main, We are so sorry for the delay. We are sorry to tell you that the frame#Lopsided 59248 white_black is out of stock temporarily, so your order is delayed,do you want us to ship other completed glasses out first ?

A: Dear Shirley Simmons, We would like to tell you that you can choose glasses again .

A: Dear jamie lopez, We would like to tell you that your item arrived at our USPS facility in BIRMINGHAM AL DISTRIBUTION CENTER on October 6, 2026 at 4:27 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Suhey Carmona, We would like to tell you that we have shipped your order out. Your item was delivered in or at the mailbox at 2:12 pm on October 6, 2026 in CAGUAS, PR 00727. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451125251290

A: Dear customer, We would like to tell you that you can check the production time and shipping time here: https://www.wherelight.com/helping/faq?pinfo=2-3 https://www.wherelight.com/helping/faq?pinfo=2-4

A: Dear customer, Ok, we will cancel your order and will refund you money.

A: Dear Kathrine Newsom, We are sorry to hear that,but would you please tell us order number first ?

A: Dear virginia snyder, We would like to tell you that we will ship your order out next week.

A: Dear Devine, We have checked the tracking information and it shows that it was delivered. Do you receive it now ? https://www.dhl.com/cn-en/home/tracking.html?submit=1&tracking-id=CNDFY80926042022134

A: Dear customer, Ok, we will cancel your order and will refund you money.

A: Dear Christine Whelchel, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sharita Wright, We are sorry to hear that,would you please double check the address below ? Is it correct ? 20 West 36th Street, Apartment 205 ,Kansas City,MO,64111

A: Dear Melissa Wheeler, Odette pink, Rex black, Ricky black are ok. And we are sorry to tell you that the glasses#Daryl are completed, so we can not change other frame for this pair. But we still can change the original Ricky to other frame, would you please tell us which new frame you want ?

A: Dear Melissa Wheeler, Odette pink, Rex black, Ricky black are ok. And we are sorry to tell you that the glasses#Daryl are completed, so we can not change other frame for this pair. But we still can change the original Ricky to other frame, would you please tell us which new frame you want ?

A: Dear Phillip Schmidt, Would you please tell us which frame you want to order ?

A: Dear Brandy Myers, We would like to tell you that your order#81026010855160 is being processed now. Please don\'t worry.

A: Dear Sarah Chaffee, We would like to tell you that your item arrived at the USPS facility in GASTONIA, NC 28054 on October 5, 2026 at 6:33 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Sharon Richmond, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Natasha Pierce, We are sorry to hear that,would you please double check the address you filled in the order below ? Is it correct ? 14 Covington Pl ,Hattiesburg ,MS,39502

A: Dear Paula Walker, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Doreen Hoye, We are sorry to tell you that the shipping time exclude the production time. Please don\'t worry, we will rush order for you.

A: Dear Jessie, We are sorry to tell you that it will not come back in stock.

A: Dear Toye, Thanks for your message! It can be tricky to seat lenses into new acetate full-rim frames like your Bryan 7727. Please follow these steps: 1. Warm the frame gently Acetate frames are stiff at room temperature. Use a hair dryer on low heat or soak the frame in warm (not boiling hot) water for 30~60 seconds to soften the rim groove. Don’t overheat it, or the frame will warp. 2. Insert the lens Start by fitting the upper corner of the lens into the top groove of the frame first. Then use your thumbs to slowly and evenly press the remaining edge of the lens into the rim. Work little by little around the lens perimeter. Do NOT force it hard, as too much pressure can crack the lens or break the frame. 3. Double check Once fully seated, inspect all around the lens edge to confirm it sits completely inside the groove. ⚠️ Important note: This is a DIY method. If the lens shape does not perfectly match the new frame groove, forcing installation may scratch lenses, crack the lens or break your new frame. If you still cannot get it in after warming, we recommend visiting a local optical shop. Opticians have professional tools to fit the lenses safely. Here is a YouTube tutorial showing exactly how to insert lenses into plastic full-rim acetate frames: https://www.youtube.com/watch?v=GUqBiBOsFCI Please let me know if you run into any further trouble!

A: Dear ann, We would like to tell you that we have corrected it for you

A: Dear Chelsea Fitz, We are sorry to tell you that the frame#Fresh T60337 red is out of stock temporarily, so your order is delayed. Do you want to change it to other frame ?

A: Dear Annie Davidson, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on October 3, 2026 at 3:28 am. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596315354460

A: Dear Louise OMelia, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Mercedes Clark, We have checked your order and we are sorry to tell you that you filled 80 in the order, not 180. For this time, we can remake glasses for you this time,but please double check the Rx before you pay the money. Would you please tell us whether you can accept the replacement glasses ?

A: Dear Mariana Lopez, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Miss Claire Andrew, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.