Consulting Servive Center

A: Dear alysonlgary, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear customer, Have you ever worn glasses made to this prescription before? If you have, could you please take a photo of yourself wearing your previous pair of glasses fitted with this exact prescription? Could you also take a separate photo of yourself wearing the glasses you purchased from us?

A: Dear Kristin Cruz, We would like to tell you that your item arrived at USPS facility in GREENSBORO NC DISTRIBUTION CENTER on October 21, 2026 at 1:06 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596319876135

A: Dear Marissa Probst, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Marissa Probst, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Jessica Rosa, We would like to tell you that your package is still in transit. Your item departed USPS facility in JACKSONVILLE FL DISTRIBUTION CENTER on October 16, 2026 at 5:47 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Shannon Rogers, We are sorry to hear that,but would you please tell us which pair has problems ?

A: Dear Mariana Zepeda, We are sorry to hear that,would you please tell us which pair you don\'t like ?

A: Dear THERESA TIMOTHY, We would like to tell you that we will ship your order out this week.

A: Dear customer, We are sorry to hear that,would you please tell us the coupon code first ?

A: Dear customer, yes, we will.

A: Dear Nicole Chandra, We are sorry to tell you that we can not make Navigator with prescription lenses now, so you can not choose prescription lenses now.

A: Dear Briggs, We would like to tell you that your item departed USPS facility in COPPELL TX DISTRIBUTION CENTER on October 20, 2026 at 12:57 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Ashley Wang, We would like to tell you that your item departed the USPS facility in COPPELL TX DISTRIBUTION CENTER on October 20, 2026 at 12:57 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear customer, We would like to tell you that your order is being processed now.

A: Dear Jose Diaz, We noticed you declined the PayPal payment. Could you kindly share the reason for this? Let me re-clarify your order pricing: UrbanChic 88009 brown: $64.95 Fleck 59114 pink: $62.00 Woolf 7135 tortoiseshell: $72.32 Your order applied the BOGO50 discount. Under this promotion: ✅ UrbanChic 88009 brown & Fleck 59114 pink qualify for the BOGO50 offer, so you only pay half of their combined price: ($64.95 + $62.00) / 2 = $63.475 ✅ Woolf 7135 tortoiseshell is not included in the BOGO discount and is charged at its full price: $72.32 ✅ Plus shipping: $6.95 Total: $63.475 + $72.32 + $6.95 = $142.74 The total amount charged of $142.74 is accurate. Could you please cancel the open dispute/case on PayPal at your convenience?

A: Dear customer, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $76.98 coupon . You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Andrea Bull, Sorry for this, we will cancel your order and will refund you money.

A: Dear Patricia Chapman, We are sorry to hear that,would you please tell us which pair is incorrect ?

A: Dear Dominique De lange, We would like to tell you that it is Evri Limited . And tracking number is H01SRA0096918112

A: Dear customer, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $76.98 coupon . You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Laura Richardson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Triny Perez, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

A: Dear Triny Perez, We are sorry to hear that,would you please tell us which pair you want to return and the reason why you want to return ?

A: Dear Jody A Levasseur, We would like to tell you that we have emailed you the receipt.

A: Dear janice Pough, Sorry, the prescription shown in the picture is incomplete. Could you please confirm if your Add value is 2.25? We sent the emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Ali Wagner, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sangive Ranchhod, We find that there are add values in your original Rx, are you sure that you want single vision distance glasses ?

A: Dear Sangive Ranchhod, We find that there are add values in your original Rx, are you sure that you want single vision distance glasses ?

A: Dear Debra Holiday, The PD is very important to your vision. We need to make the lenses according to your PD. If you insist on making glasses with incorrect PD, you may feel uncomfortably when wearing these glasses. In this case, we\'ll not support refund and remake, only offer coupon. Are you sure about this? Please let us know your final decision.