Consulting Servive Center

A: Dear MaryAnn stevenson, Would you please tell us your email account first ?

A: Dear Desiree Salcedo, We would like to tell you that we can change Rx for you directly, are you sure that you want to cancel your order ?

A: Dear Sabrina Tyus, We have checked the tracking information and it shows that your item arrived at the PAWNEE ROCK, KS 67567 post office at 10:09 am on February 18, 2026 and is ready for pickup. Your item may be picked up at PAWNEE ROCK, 501 CENTRE ST, PAWNEE ROCK, KS 675679700, M-F 0800-1200; SAT 0800-0900. The tracking number is 9200190385106201762536 Do you contact your local USPS office ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201762536 Do you need us to change your email account ?

A: Dear Amber Baty, We would like to tell you that we have corrected it for you

A: Dear Zach, We would like to tell you that the shipping time is 7-14 business days.

A: Dear Carline, We would like to tell you that we will ship your order out this week.

A: Dear Amy Marks, We are sorry to hear that,would you please tell us order number first ?

A: Dear customer, We would like to tell you that clip on 009 includes the glasses and the clip on

A: Dear Burcher Elouise B, We need to confirm the prescription with you since the sph values are different . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent email to you, but you don\'t reply us, but if you can receive this email, please reply us asap.

A: Dear Adell W, We would like to tell you that we will ship your order out tomorrow.

A: Dear customer, We would like to tell you that we have changed frame

A: Dear Julie Lujano, Sorry, we don\'t send eyeglasses case now, but we will send you eyeglasses bag.

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Courtney, We would like to tell you that we will ship your order out today.

A: Dear Simonette David, We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

A: Dear Wright Priscilla, We would like to tell you that your item arrived at USPS facility in RICHMOND VA DISTRIBUTION CENTER on March 3, 2026 at 5:54 am. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106202052261

A: Dear Rosady Arroyo, We are sorry to tell you that we don\'t sell mirrored tint now.

A: Dear Shane Russell, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Suziroseme Rose, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Suziroseme Rose, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Ariane Tero, We find that you refused the payment. Would you please tell us the reason why you refused the payment ?

A: Dear David J Rappa, We are sorry for the delay, we will ship your order out this week.

A: Dear Crystal Walker, We are sorry to tell you that our optometrist find there is a little flaw on the glasses#Blizzard T1066 purple when they installed the lenses on the frame. So we are remaking the lenses for you. And we will rush the order for you. To express our apology, we will send you a small gift. And we will ship your order out next week.

A: Dear Hannah Tucker, We are sorry to tell you that the frame#Fleck is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

A: Dear Alfie Creeps, We would like to tell you that we will ship them out tomorrow.

A: Dear Annessa Smith, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Christina Young, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. Concerning your case, we can offer you a $25 coupon, would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Yolanda Perez, We would like to tell you that we have returned points to you.

A: Dear Yolanda Perez, We would like to tell you that we have returned points to you.

A: Dear Terra Hennessey, We would like to tell you that we will ship your order out tomorrow.