Consulting Servive Center

A: Dear Janice Elias, We need to confirm the prescription with you since your sph values and cyl value of left eye are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us. If you can receive this email, please contact with us asap.

A: Dear Rebecca Haggard, We would like to tell you that we can refund you money, but we need to check the photo of your original prescription first.

A: Dear Zahira Fontanez, We are sorry to hear that,but would you please take a video to show us the problem in details ?

A: Dear Sierra Grable, We would like to tell you that we have emailed you the receipt. You can check it later.

A: Dear Mcgruder Rabin, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Mcgruder Rabin, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Alburez Rolando, We need to confirm the prescription with you since your cyl values are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Cassi Grier, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear Andrew, We are sorry to hear that, would you please take a photo of all the things you received from us and send it to us ?

A: Dear SHILPA, Do you log in your account and try to pay that order again ?

A: Dear Katie, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Rebecca Haggard, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Misty Butts, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Christina Atkinson, We have checked your order,we are sorry to tell you that you chose “frame only” for glasses#Rafe 87289 red,concerning your case, we can offer you a $30 coupon . You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Maeve Morelli, About broken glasses, would you please take a photo of the broken glasses to show us the problem first ? And you can send us the photo to our email address: service@mail-wherelight.com

A: Dear customer, Please don\'t worry, the tracking information will be updated soon.

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear JESSICA Sweiger, We are sorry to hear that, would you please take a screenshot to show us problem in details ?

A: Dear Ms. C. Wms, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Heather Rich, We would like to tell you that we have changed PD

A: Dear Heather Rich, We would like to tell you that we have changed PD

A: Dear Lisa Hayes, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Cheyenne Adams, Please don\'t worry, the points will be added in your account this week.

A: Dear Dori Zook, We find that you place two same orders, are you sure about this ?

A: Dear customer, we have reset the password and emailed you new password.

A: Dear Rebecca Haggard, We are sorry to hear that,would you please tell us which pair has problem ?

A: Dear customer, We are sorry to hear that, but would you please tell us your problem in details ?

A: Dear Joanna Samways, I\'m are sorry to clarify our free shipping policy. It\'s applied automatically once your final payment amount after discounts comes to more than $69 (exclude shipping fee). You only paid $42.22, so we can not offer you free shipping, sorry for this.

A: Dotty, Casandra and Chelsea. All three were available so I went to checkout, with Chelsea available in red. A whirling dervish went round and round for several minutes. I click back to try again. Same thing happened. The third time was the charm as far as being able to pay, but mysteriously unavailable in red, even though they had been minutes before. If red Chelsea frames will be restocked, I can wait a reasonable time, but I used the PAY3 and if that can\'t be done, the deal will be dead and done, I\'m afraid. Can we fix this problem?

A: Dear Crystal Kea, Ok, we will cancel order#81125141658331​ and will refund you money.