Consulting Servive Center

Kaska Time: 2023-07-08 10:10

Q: How do I know when to use the monocular or binocular PD?

A: Dear Kaska It depends on what is shown on your prescription.

AlissaHruby Time: 2023-07-08 08:23

Q: Order 82306300537424 I never received a receipt from my order and not sure how long processing time will be and when I should expect to receive my order.

A: Dear AlissaHruby Your order is being processed and will be shipped as soon as possible..Possible confirmation email in your spam box.Maybe you can check the spam.

StephanieNewson Time: 2023-07-07 19:32

Q: 82307071916465 I need to make sure I used the prescription with +50 SPH on each pair. Can you verify? Thanks.

A: Dear Newson Can you upload a photo of your prescription?

Carlyb Time: 2023-07-07 17:59

Q: Hi, I added a pair of 0.99 cent classes to my cart I won. My phone died and the item is no longer in my cart. How do I get them back in?

A: Dear Carlyb Which glasses did you win?

Shelly Kwiek Time: 2023-07-07 16:57

Q: Does wherelight offer transition lenses?

A: Dear Shelly We offer photochromic lenses .

Mimi Time: 2023-07-07 16:49

Q: I wanted to see on my order that I placed this morning, could I upgrade the lenses to the polarized feature for the black heart shaped ones?

A: Dear Mimi Sorry to inform you that because the lens you selected is progressive, it cannot be made polarized.

Tiandra lTaylor Time: 2023-07-07 16:47

Q: Hi, I was wondering when is order 82306271625484 ready to ship?

A: Dear Taylor Yes, It will be shipped asap.

Marquita Time: 2023-07-07 12:32

Q: On 6/26 I placed Order: 82306261614195. I emailed requesting a frame color change immediately after. Can I get an order update please, as to whether the color change was taken care of and when I may expect the order.

A: Dear Marquita It has been changed,don\'t worry.

staceymontuori Time: 2023-07-07 12:25

Q: I don’t know how to attach a picture I. This format. Is there an email address?

A: Dear Staceymontuori You can email to \"service@mail-wherelight.com

april Time: 2023-07-07 08:03

Q: Hello, I would like to order some things as readers, how do I request this?

A: Dear April Step 1 ,choose \"single vision\" then choose \"reading\" ,you will get the glasses as readers.

RC Time: 2023-07-07 07:24

Q: How long is process in order to receive.

A: Your order has been processed and is awaiting shipment.

StephanieNaberman Time: 2023-07-07 07:15

Q: My glasses have a deep scratch on the right lens. I thought all your glasses were to be scratch-resistant?

A: Dear StephanieNaberman Please take a photo about the glasses and send it to us

StephanieClaggett Time: 2023-07-07 06:11

Q: How can I update my phone number?

A: Dear StephanieClaggett Tell me the phone number and I will help you update it.

Jen Time: 2023-07-05 14:25

Q: Hello! Just wanted to ask if you ship to the UK? If not do you have any recommendations for stores that sell similar frames to yourselves please? ????

A: Dear Jen, we would like to tell you that we can ship to the UK.

DustinLeiter Time: 2023-07-02 17:55

Q: My glasses broke after 2 days they 70 dollars, i could get better quality from the store for less fix this please

A: Dear DustinLeiter, we are deeply sorry. Can you take a picture of the glasses and send it to me? So I can give you a solution as soon as possible.

nagymom Time: 2023-07-02 14:32

Q: I purchased two over the top blingy and large glasses, love them. However I need cases for them. Do you carry any extra large cases?

A: Dear nagymom, you can choose your preferred cases in this link: https://www.wherelight.com/feature/accessories.php

AnnaHill Time: 2023-07-02 13:50

Q: Order 82307021313400 You have the wrong shipping address! I no longer live in Santa Rosa. My new address is: Anna Hill 10864 River Dr Forestville, CA 95436 Please ship the glasses to Forestville. Thank-you!

A: Dear AnnaHill, we have changed the delivery address for you.

juliewillis Time: 2023-07-02 13:43

Q: Hello I noticed my order hasnt been started or shipped can you please check and update me 22306132231317

A: Dear juliewillis, this order has not been delivered because we need to verify the add of Heloise and Andrina. Could you please confirm your add with us again?

Barb Time: 2023-07-02 13:24

Q: I would like to reorder several pairs of "Tamera's" with the same reader RX

A: Dear Barb, you can use your previous prescription to order glasses again.

staceymontuori Time: 2023-07-02 06:12

Q: I bought my glasses in late April. The frame just broke. Is there a warranty?

A: Dear staceymontuori, can you take a picture of the glasses and send it to me?

Maria Simien Time: 2023-07-02 03:40

Q: I received my glasses with one of the V emblems missing on one side. The V was supposed to be on the arm of the glasses.

A: Dear Maria Simien, can you take a picture of the glasses and send it to me?

Lindsey Time: 2023-07-01 19:37

Q: Can you provide tracking?

A: Dear Lindsey, this is your tracking number: 92001903407724500003760483

Helena Time: 2023-07-01 18:53

Q: Hi, I just ordered my first pair of reading glasses I'm new. I paid $29.95. I did not receive an email confirming my order of today. July 1st 2023. I purchased the frame with crystals all around the clear or white frame. I also bought a gold color glass case p.u leather for $5.95. please check my order and send me a receipt confirmation of my purchase. My email: reisshelena@gmail.com . I ll await your reply. Thank you

A: Dear Helena, this is your order number:82307011744478. The parcel has not been delivered yet. After the package is sent, we will send an email with the tracking number to your mailbox.

Willis Maxwell Time: 2023-07-01 16:48

Q: I need a smaller frame than listed. The frame I want is L and I’d like medium

A: Dear Willis Maxwell, could you send me your order number?

maria elizabeth navas Time: 2023-07-01 09:53

Q: My recent order one the glasses the handle broke.

A: Dear maria elizabeth navas, can you take a picture of the glasses and send it to me?

Bettie Haywood Time: 2023-07-01 07:23

Q: I see payment has been taken from my card but when I look for my order it says I have nothing! Is this a scam!

A: Dear Bettie Haywood, we didn\'t find your order, could you tell us the email address you used to place the order? We\'ll check again for you

KimberlyShelton Time: 2023-06-30 23:40

Q: This is the first time ordering from your company and need to know how you handle returns? Please answer quickly in case I need to cancel my orders.

A: Dear KimberlyShelton, we have received your two orders: 82306302329283 and 82306302336442, which one do you need to cancel?

JenniferHudak Time: 2023-06-30 16:31

Q: Please cancel and refund either 0rder 22306281245024 or 22306290800031. One is a duplicate entered in error.

A: Dear JenniferHudak, we will cancel the order 22306290800031.

Evelyn Jones Time: 2023-06-30 11:38

Q: I haven't received an email on the status of my order... when I click on the number it says not found.. Can you help me know when I might receive my order? Thank you

A: Dear Evelyn Jones, this is your order number: 82306260601523, and this is your tracking number:92001903407724500003547657 The parcel is still in transit. Thank you for your patience.

JerlisaTucker Time: 2023-06-30 05:45

Q: Hello I recently order a pair of glasses and still have not received my package. Can you tell me when my package will arrive. My order number is :22306211530370

A: Dear JerlisaTucker, your package also in transit, this is your logistics single number: 92001903407724500003745831

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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.

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