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Chloe Heydt Time: 2025-12-26 10:59

Q: Hello - How do i order sunglasses? I cannot change the lenses to sunglasses.

A: Dear Chloe D\'Cay, You emailed us that you want to change tint in the order,would you please tell us which tint you want ?

llbrdh7 Time: 2025-12-26 09:23

Q: Hi, I ordered pink Margery & the frames look like the clear brown shade. Even the arms of frame look clear brown. Can you remake with the clear pink fram s I ordered? Thanks.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number ?

Susan Miles Time: 2025-12-26 09:01

Q: Good morning...i have not received my order yet & it was placed on November 28th. My order # is 81125281539092.

A: Dear Susan Miles, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 10:43 am on December 15, 2025 in NEWARK, NJ 07106. Do you check your mailbox ?

Susan Miles Time: 2025-12-26 08:59

Q: I have NOT received my order, as of yet & it was placed on November 28th. My order # is 81125281539092.

A: Dear Susan Miles, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 10:43 am on December 15, 2025 in NEWARK, NJ 07106. Do you check your mailbox ?

Sharla Time: 2025-12-26 07:33

Q: Hello. I have emailed but am trying through this form too since I haven’t heard from you yet. I am not able to adjust to one of my pairs of glasses. The black pair is not working for me. The brown pair seems to be ok. Can you please help me return the black pair? 1. 49 2. 61 3. No new prescription 4. OF -8.25 DS OS -7.00 -0.50 175 Add 2 5. I feel like the lenses are too small for my prescription and there isn’t enough room for the transition. I just can’t focus well or see well in them. Thank you, Sharla

A: Dear Sharla, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Mayra Encarnacion Time: 2025-12-25 17:01

Q: Cuando llega esta orden 6HW85378BD0237801 por favor dame una fecha estimada.

A: Dear Mayra Encarnacion, We would like to tell you that we will ship your order out today.

Earnett Nolden Time: 2025-12-25 07:21

Q: I have ordered previously and for some reason I am unable to use my prescription.

A: Dear Earnett Nolden, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Sonia Meléndez Time: 2025-12-24 18:09

Q: Saludos, buenas noches deseo saber en qué status está mi pedido??

A: Dear Sonia Meléndez, We would like to tell you that your item arrived at USPS facility in JERSEY CITY NJ DISTRIBUTION CENTER on December 23, 2025 at 9:54 pm. The item is currently in transit to the destination. It is expected to be delivered next Monday. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451122690443

Bernice Lyles Time: 2025-12-24 15:40

Q: What is the code for my $150 credit? I am trying to order glasses. Thanks.

A: Dear Bernice Lyles, we have emailed your coupon code, you can check the email.

alberta5 Time: 2025-12-24 07:16

Q: I sent an email on the two glasses that I want. Can you tell me when I should receive my replacement because I didn't receive my first set of glasses.

A: Dear Alberta Hunt, Could we remake Melina ?

alberta5 Time: 2025-12-24 07:12

Q: Hello, is there a number that I can call.

A: Dear Alberta Hunt, Could we remake Melina ?

alberta5 Time: 2025-12-24 07:08

Q: hello

A: Dear Alberta Hunt, Could we remake Melina ?

Kathleen Time: 2025-12-24 05:06

Q: Do you sell gift cards???

A: Dear Kathleen, Sorry, we don\'t sell gift cards.

Ruth Klein Cook Time: 2025-12-23 16:27

Q: How do I enter a perscription for INTERMEDIATE reading distance? It has an ADD, but is not to be bi-focal or multi-focal.

A: Dear Ruth Klein Cook, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Christina Terriquez Time: 2025-12-23 14:28

Q: I accidentally redeemed points twice in the points mall, I did not intend to redeem at all, and would not have redeemed all the points for the same style. Can the points please be reversed?

A: Dear Christina Terriquez, Would you please tell us your email account first ?

Susan Garzon Time: 2025-12-23 14:19

Q: I was able to find the way to add the tint!! But I mistakenly added expedited instead of free shipping to my Order #21225231414506. Can you please remove this shipping charge, and change to free shipping, and I will send my order....thank you! Sorry for any inconvenience.

A: Dear Susan Garzon, We find that you placed a new order#21225231729579, and you chose free shipping in this order.

Eva Hellsund Time: 2025-12-23 14:02

Q: Order # 81225082154259 has not been shipped out. The last tracking update was on 12/11/25. Please ship this order.

A: Dear Eva Hellsund, We are sorry to tell you that your package might be lost in transit, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Susan Garzon Time: 2025-12-23 13:54

Q: Hello! I am in love with the black Tasmin frames but there is no option on the website to add a tint when I go through the process. Can you help? Thank you very much!!!! ~Susan

A: Dear Susan Garzon, We find that you placed a new order#21225231729579, and you chose free shipping and added tint in this order

Dania Zeron Time: 2025-12-23 13:27

Q: Hello, I was unhappy with my most recent purchase, something about the glasses were off. And the latest message I received was that I could not get a refund but I would be getting a credit, I do not see the credit. please advise . Order# 21025311526157 thank you, Dania

A: Dear Dania Zeron, we would like to tell you that we emailed you the coupon code.

Bernice Rodriguez Time: 2025-12-23 09:01

Q: my order is 81225030654111, the USPS say this number is invalid 9400136208423285566187

A: Dear Bernice Rodriguez, We would like to tell you that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on December 23, 2025 at 5:56 pm. The item is currently in transit to the destination. You will receive it soon.

Andrea Majeed Time: 2025-12-23 08:00

Q: Why hasn't my last order been sent from SC?

A: Dear Andrea Majeed, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

nettalbright Time: 2025-12-23 05:18

Q: Hello I paid for the earliest shipping and it was said to be here within 5-9 business days. It’s going on the 9th day can get a refund on the shipping cost?

A: Dear Jannett Albright, We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. But concerning your case, we can offer you a $15 coupon, would you please tell us whether you can accept it ?

Franki Anderson Time: 2025-12-23 04:48

Q: The address to ship my order to is wrong. It should be 10 Oxford Street unit 307, Boston, MA 02111

A: Dear Franki Anderson, We would like to tell you that we have corrected it for you

kalekandy Kale Time: 2025-12-22 22:51

Q: My order is not here and the tracking has not been updated for almost 10 days. My order number 81125282352477

A: Dear Kalekandy Kale, We have checked USPS website and it shows that WINTER WEATHER IN THE NORTHERN PLAINS, GREAT LAKES, OHIO VALLEY, AND NORTHEASTERN US, AND FLOODING IN THE PACIFIC NORTHWEST US MAY DELAY FINAL DELIVERY OF YOUR MAIL AND PACKAGES. If your address is located in these places, your package might be delayed. Please don\'t worry, if you don\'t receive the package finally, you can contact with us, we will remake order for you.

Amanda Wong Time: 2025-12-22 19:45

Q: It’s been past the processing timeframe twice now almost get three times over. The other frames I ordered at the same time as these have already been delivered. So, I want a refund of my money for these frames. I am not waiting any longer.

A: Dear Amanda Wong, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $8.95. So we will refund you the money $80.62. Would you please tell us whether you can accept it ?

Amanda Hollinshead Time: 2025-12-22 16:44

Q: My glasses still have not shipped

A: Dear Amanda Hollinshead, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Sophia Phillips Time: 2025-12-22 14:38

Q: Hello, i was wondering why my glasses are in process so long? will my expedited shipping take long? i need my glasses.

A: Dear Sophia Phillips, We are sorry for the delay and we will ship your order out today.

Jazden Smith Time: 2025-12-22 12:57

Q: I accidentally put the wrong address for my most recent order, #81225221252101 the correct address is 6826 63 ave T4P 1K6 red deer Alberta Canada

A: Dear Jazden Smith, We would like to tell you that we have corrected it for you

Brittie Crawford Time: 2025-12-22 09:16

Q: My order says unpaid and I see it on my credit card as pending. Why is that? Order number is 81225212302460

A: Dear Brittie Crawford, We would like to tell you that your order# 81225220000058 is being processed now.

Jhomaira Garcia Time: 2025-12-22 06:47

Q: I can't find my prescription for this past order im sure I saved it but can't find it in the site anywhere. Transaction ID 2FL362639U829705K Transaction date September 19, 2024 Merchant WhereLight service@wherelight.com

A: Dear Jhomaira Garcia, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

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