Consulting Servive Center

A: Dear rodney_loewen, We would like to tell you that your item arrived at USPS facility in JACKSONVILLE FL DISTRIBUTION CENTER on August 22, 2026 at 2:47 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear danicaraja, Do you mean Desert Rose tint?

A: Dear Daniel Toliver, Would you please tell us whether you want glasses#Neutral AT1019 grey_orange to be single vision reading glasses?

A: Dear ktlainekret Katie, We would like to tell you that we have returned points to your account.

A: Dear sarahserrano90, We are sorry to tell you that you used other discount in the order, do you want us to change discount to BOGONEW ?

A: Dear Katheryn Hope Capps, We would like to tell you that we have emailed you the receipt.

A: Dear Junel Simeon, We are sorry to tell you that we can not make add value 0.75, so you can not choose it.

A: Dear Dani McKee, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Ashley Delaurier, Would you please tell us your correct address so that we can change it for you ?

A: Dear Nicole Nutt, We would like to tell you that we have corrected it for you

A: Dear Danielle Benton, We would like to tell you that we have changed the frame#Vivid(T7212) to frame#MAVERICK in color brown

A: Dear Danielle Benton, We would like to tell you that we have changed the frame#Vivid(T7212) to frame#MAVERICK in color brown

A: Dear Junel Simeon, We are sorry to tell you that we can not make add value 0.75, so you can not choose it.

A: Dear christie ward, We would like to tell you that your package is still in transit. You can check the shipping status at https://www.evri.com/track/parcel/H01SRA0085588081/details

A: Dear rissys28, Did you modify the address in your account after the order was created?

A: Dear Shirelle Perkins, Would you please tell us which card you used ?

A: Dear Chauncie Cato, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear danicaraja, Would you please tell us which tint you want and would you please send us the name of it ?

A: Dear Ana Ramos, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Iris Martinez, About order#80726261631413,would you please tell us which new frame you want ? About glasses#Addington in the order#80826061556254, we are sorry to tell you that you ordered normal tint in the order, not photochromic tint. we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Ana Ramos, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Alisha West, Would you please tell us which pink tint you want ?

A: Dear customer We would like to tell you that we have corrected it for you

A: Dear rodney_loewen, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Joi Harrison, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Bluhm Jennifer, yes, you can find it in this link: https://www.wherelight.com/accessories?page=6

A: Dear keisha jones, We fully understand your dissatisfaction with the coupon-only solution, and we sincerely apologize for the unpleasant shopping experience you’ve had. First, referring to our official Return & Refund Policy: your situation arises from your updated new prescription instead of quality defects, transportation damage or prescription errors on our side, so the standard policy only supports offering a discount coupon for repurchases. After communicating with our manager specially to seek a better resolution for you, we can make an exception to refund $46.88 (half of your order amount) directly to you in cash instead of a store coupon. Could you please confirm whether you accept this $46.88 cash refund arrangement?

A: Dear khill051783, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Eva Higgins, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear fisanickt, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?