Buy Prescription Glasses Online at Affordable Prices

Ruby Time: 2026-02-16 03:09

Q: Why is my PD not on your chart? The lowest I could find was 32. Where as my R 31,,L30.

A: Dear Ruby, We would like to tell you that you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

recee89 Time: 2026-02-15 20:09

Q: Dear Customer Support, I am contacting you regarding order number 80725301735338. The glasses I received have broken after being worn only a couple of times. This is not the first issue I have experienced with frames from your company, and it is unacceptable. I take proper care of my glasses and there is no reasonable explanation for this level of fragility. Based on the minimal wear and the repeated nature of this problem, this clearly reflects a product quality issue rather than user error. I am requesting a replacement pair free of charge. I am not asking for a discount or partial solution. I expect a full replacement due to defective quality. I am prepared to provide photos of the damage as documentation. If this matter is not resolved promptly, I am prepared to escalate this complaint through formal consumer channels, including disputing the charge with my bank and filing complaints with appropriate consumer protection agencies. I would prefer to resolve this directly and professionally. Please confirm the next steps for my replacement. Sincerely, ReCee

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

blessidpixie Time: 2026-02-15 12:31

Q: Is it too late to change the ting on my sunglasses order

A: Dear customer, Would you please tell us which glasses and tint you want to change ?

Tanya Rogers Time: 2026-02-15 09:11

Q: Hello, I just placed a new order and actually need to change the shipping address. How do I go about doing that?

A: Dear Tanya Rogers, We would like to tell you that we have corrected it for you

kevbo93 Time: 2026-02-15 07:15

Q: My glasses are not correct. I have paper copy of prescription

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Amelia Rosenthal Time: 2026-02-15 05:48

Q: order 80126280432578. I am very dissatisfied with my glasses that I just purchased the purpleish teal ones are too small for my face which is crazy because they look so big in the picture in my face is small and the green ones are very flimsy and the color is off they look more brown in real life. I’d like a refund.

A: Dear Amelia Rosenthal, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

dansison06 Time: 2026-02-15 01:58

Q: Hi. Whenever I add a pair of glasses on my cart, it always makes me choose options from mid index 1.61 etc. Why is this so? My prescription is -3.25 and -2.75.

A: Dear customer, We have reset the password for you and emailed you new password, please try again on our website. And would you please tell us whether you want 1.55 index lenses ?

dansison06 Time: 2026-02-14 23:17

Q: how do i change my password

A: Dear customer, We have reset the password for you and emailed you new password, please try again on our website. And would you please tell us whether you want 1.55 index lenses ?

Selina Munoz Time: 2026-02-14 16:44

Q: Sent a message previously really need to know how we can get these glasses returned. I purchased these for my daughter she has tried them on and these glasses she can not see out of them. We have never used this company and spent a lot of $ on these.

A: Dear Selina Munoz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Selina Munoz Time: 2026-02-14 15:55

Q: I have checked the prescription that I submitted.It is accurate and correct... However, when I put these glasses on, this is not my prescription.I can't even see out of the right eye.It is completely blurry. I have several other pairs of glasses from zeelool and my local optometrist with the same prescription and everything is fine. I would like to return this order.

A: Dear Selina Munoz, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Mustacchio Courtney Time: 2026-02-14 08:36

Q: I placed an order earlier this week or last for some prescription frames and they're still being processed?

A: Dear Mustacchio Courtney, We are sorry to tell you that we are on Chinese New Year holiday. So the glasses will be shipped out after holiday Please don\'t worry, we will rush order for you and make sure that you will receive the glasses asap.

lamyee888444 Time: 2026-02-13 20:49

Q: The arm broke off my frame is there a return policy

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number first ?

morgan.taylor13 Time: 2026-02-13 19:25

Q: Hello I bought three pairs of glasses from your company and I love them I do … however one of the pairs have cracked and and broke and the lenses fell out ????

A: Dear Morgan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Quick Danielle Time: 2026-02-13 17:02

Q: Whats the process of placing a return?

A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?

Quick Danielle Time: 2026-02-13 17:01

Q: Return Whats the process to place a return?

A: Dear Quick Danielle, We are sorry to hear that,would you please tell us the reason why you want to return first ?

Cheryl Cruz Time: 2026-02-13 16:52

Q: Order # 80226131644411 I accidentally ordered the same frames I previously ordered already.. can I change that frames

A: Dear Cheryl Cruz, Please don\'t worry, would you please tell us which pair you want to change and new frame you want ?

lamyee888444 Time: 2026-02-13 16:47

Q: My glasses are already broken the arm came off

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us the order number first ?

LynDel Long Time: 2026-02-13 16:16

Q: Order #20126301718281 Can you please tell me tracking information for this order prior to it reaching USPS? Is there a way to track it enroute? Thank you. LynDel Long

A: Dear LynDel Long, We are sorry to tell you that we don\'t know the accurate package, but you can check https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails , https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails or https://www.ups.com/track?tracknum=1Z00F5V56675611971&loc=en_US&requester=QUIC/trackdetails

ivanawhite1975 Time: 2026-02-13 11:50

Q: Hi I ordered the blue frame heart glasses they are too big for my face they will not even sit on my face I would like a refund how do I go by doing a return

A: Dear Ivana White, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Beth Time: 2026-02-13 10:40

Q: I have a pair of Deja frames for $1 in my cart in gray and want to add a second pair in tortoishell but the price of the 2nd frame shows up as $16.07. I want to take advantage of the fabulous frame price and also the BOGO, how do I order the 2nd pair??

A: Dear customer, You can fill bogo discount code in your shopping bag directly.

pandalov3r21 Time: 2026-02-13 09:25

Q: I redeemed a pair of glasses with my points but I accidentally clicked on the wrong ones. How can I remove that redemption so I can redeem my points for the correct pair??

A: Dear customer, We would like to tell you that we have returned points to your account.

Antoinette Ingram-Harris Time: 2026-02-13 09:18

Q: Hi I purchased the Keisha frame. They broke in two places. I see that they are no longer available. Is there another frame that I can put the lenses in?

A: Dear Antoinette, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ella Medalyer Time: 2026-02-13 06:56

Q: Hello. The arms of the glasses I purchased from wherelight have broken, I would like to request replacement arms please.

A: Dear Ella Medalyer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Adell Wishart Time: 2026-02-13 06:56

Q: Order # 20226130645346. The delivery address on the order has the wrong zip code. Please send it to the address located in my profile. The address with the 11433 zip code is the correct address.

A: Dear Della, We would like to tell you that we have corrected it for you.

Darcia Malachi Time: 2026-02-13 04:50

Q: BOGO CODE WILL NOT WORK

A: Dear Darcia Malachi, We are sorry to hear that,would you please take a screenshot of your shopping bag to show us problem in details ?

Amanda clark Time: 2026-02-13 03:31

Q: Hello. My order says that it was delivered but I could not find it anywhere? It was not handed to me or left at my home or through the letterbox. Thank you SF6047292359328

A: Dear Amanda Clark, We are sorry to hear that,would you please double check the address you filled below ? Is it correct ?27 villeboys close,abingdon,Oxfordshire,OX14 3XP,GB

C Love Time: 2026-02-12 23:05

Q: Looking for Dominic cateye tortoise eyeglasses like the one shown on model

A: Dear customer, We are sorry to tell you that we don\'t have Dominic in tortoiseshell. https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-2604.html

C Love Time: 2026-02-12 23:03

Q: Looking for Dominic cateye

A: Dear customer, We are sorry to tell you that we don\'t have Dominic in tortoiseshell. https://www.wherelight.com/eyeglasses/frames/cateye-unique-eyeglasses-2604.html

Sandra Achi Time: 2026-02-12 21:02

Q: my shipping address is wrong

A: Dear Oroama, Would you please tell us your correct address ?

Stormie Smith Time: 2026-02-12 17:07

Q: Hello my recent purchase I received unfortunately has one pair that is significantly crooked. I have photos to show.

A: Dear Stormie, Please don\'t worry,you can try to adjust the frames by yourself first. If the left lens is higher than the right lens, bend the right temple arm down where it’s most adjustable: at the hinge or the bend at your ear. If the right lens is higher than the left lens, bend the left temple arm down where it’s most adjustable: at the hinge or the bend at your ear.

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