Consulting Servive Center

A: Dear Michelle Young, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated.8280 Geneva Pointe Drive, Apartment 113 ,Elk Grove,CA,95624,US

A: Dear Ivana White, If you buy clip on 004 frames, you also will receive five clip-ons.

A: Dear Irene Gutierrez, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Katie Szczypinski, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Stephanie Grossaint, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Shannon Lucas, So glad to hear that, if you have any questions about us, please contact us when you are free.

A: Dear Renee, We are sorry for this, concerning your case, we can offer you a $50 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Laura, We are sorry to hear that, would you please take a screenshot to show us the problem in details ?

A: Dear Rebecca Reyes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Mary Timmreck, If you change the shipping method from express shipping to standard shipping, we can refund you shipping fee. Do you want us to change it ?

A: Dear Hanna Knott, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear Selmetria Quarles, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Francheska Torres, We would like to tell you that your item arrived at CATANO PR DISTRIBUTION CENTER destination facility on February 9, 2026 at 4:45 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124395148

A: Dear Green LaNette, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 4:41 pm on February 9, 2026 in HOUSTON, TX 77040. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106201283918

A: Dear customer, Ok, if you have any questions about us, please contact us when you are free.

A: Dear Andrea Figueroa, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Gab Sanchez, We are sorry to hear that,would you please tell us the reason why you want to return ?

A: Dear Sharita Holman, We would like to tell you that we will ship your order out this week.

A: Dear customer, We would like to tell you that our factory is located in China, we can ship to USA.

A: Dear customer, We would like to tell you that our factory is located in China, we can ship to USA.

A: Dear Lyin Collard, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated by this week. We appreciate your patience and will keep you informed of any further updates.

A: Dear Jazmayne Endsley, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Donna Tuttle, We have reset the password for you and have emailed you.

A: Dear Mel B, Sorry, we said that we will remake order for you if you don\'t receive it this week. If you are not willing to wait , we can remake order for you directly. But we are sorry to tell you that we will have Chinese New Year holiday. So the glasses will be shipped out after 15-25 days. If you are not willing to wait, we also can refund you money . Would you please tell us your decision ?

A: Dear Rebecca Soto Ramos, We are sorry to hear that,would you please tell us which pair has problems ?

A: Dear customer, Ok, we will return points to your account.

A: Dear customer, We are sorry to tell you that we can not make Tamra and Lucien with your correct PD value. The smallest PD that # Tamra can make is 63mm. The smallest PD that # Lucien can make is 64mm. But you can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=60

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Salad Lushbough, We checked your original Rx there is add value in your Rx, Are you sure you wanna use single vision distance lens? We would like to explain to you the difference between single vision lens and progressive lens to help you better choose the right lens for you. If you just want to see things at a distance through their glasses, you can choose single vision distance lenses. If you wanna use glasses for reading or working on the computer,please also let us know. But you have add value in your prescription, usually in this case, the lenses will choose progressive lens. it can see things at both distance and near, and there is no obvious dividing line between the distance, middle and near zones of vision. However, if you have not worn a progressive lens before, we recommend that you can still choose a single vision lens, as there is an adjustment period when wearing a progressive lens. Please let us know your desicion.

A: Dear Kylie Turner, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?