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Free shipping on $69.00+
  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.

Consulting Servive Center

BLAKNEY SANIYA    Time: 2026-08-10 04:13
Q: My order 80826072324081i forgot to add my apartment number my full address is 8817 West 35th Street, Apt 310 Saint Louis Park MN 55426, US if that can be fixed I will really appreciate it thank you
A: Dear BLAKNEY SANIYA, We would like to tell you that we have corrected it for you .
Ines Proctor    Time: 2026-08-09 20:11
Q: Wanted to know what the status of my order is
A: Dear Ines Proctor, We would like to tell you that we will ship your glasses out this week.
c_flores_712     Time: 2026-08-09 19:19
Q: My order has said it was shipped since 8/5 & the tracking number has not been updated. Can I get some info on it? Order #20726291019159
A: Dear c_flores_712, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
TAYLOR BETSY    Time: 2026-08-09 13:24
Q: Looking for an update on my order as it jas not even shipped in weeks
A: DearTAYLOR BETSY, We notice that correct PD is 62, the frame#enid 69102 blue color, the frame#Fleck 59114 blue and the frame#Bryan 7727 green can\'t make PD 62 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose three new frames in our website to match your correct PD 62? And let us know the name and color of new frame. Then we can change for you in the order. We sent many emails to you, but you don\'t reply us,if you can receive this email, please replu us asap.
Siobhan Solomon    Time: 2026-08-09 10:10
Q: Delete account Stop all promotions
A: Dear Siobhan Solomon, Ok, we will delete your account.
Mariepier Lupien    Time: 2026-08-09 06:02
Q: I wanna change my email on my profile to : mariepierlupien2@gmail.com
A: Dear Mariepier Lupien, Ok, we have corrected it for you.
Sarah MacLellan     Time: 2026-08-08 21:08
Q: Hello, One of the glasses in my order is very crooked. Because if the style, theyre completely unusable. I tried them on a few different people and they were crooked on all of us.
A: Dear Sarah MacLellan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Helen Weiss    Time: 2026-08-08 20:04
Q: My husband and I need new glasses. He needs 3 pairs, and I need one, we both have different prescriptions. Does this order qualify for the buy one, get one free offer? It wuld be 3 for him and one for me. Please advise.
A: Dear Helen Weiss, yes, it\'s ok.
lataija hurts    Time: 2026-08-08 15:11
Q: Hi could you please resend $20 voucher, I can’t find it in email
A: Dear Lataija Hurts, we would like to tell you that we have emailed the new code, you can check your email.
lataija hurts    Time: 2026-08-08 15:04
Q: Hi could you resend the $20 voucher please I can’t find it in email
A: Dear Lataija Hurts, we would like to tell you that we have emailed the new code, you can check your email.
lataija hurts    Time: 2026-08-08 14:07
Q: Hi could you resend the $20 voucher, I can’t find the email for it
A: Dear Lataija Hurts, we would like to tell you that we have emailed the new code, you can check your email.
Cynthia Purdie    Time: 2026-08-08 13:24
Q: Please change my email from cnpurdie@gmail.com to cnpurdie@icloud.com
A: Dear Cynthia Purdie, ok, we have corrected it for you.
shawanda30     Time: 2026-08-08 12:51
Q: 80826070323422 I've haved email several times, the wrong address was submitted with my order the correct address is as follows Shawanda Flagler 3400 Monroe Ave 122 Rochester NY 14618 Please let me know you got this message
A: Dear Shawanda Flagler, We would like to tell you that we have corrected it for you
ForeverDeema28    Time: 2026-08-08 09:43
Q: My order says its been shipped out yesterday now there is no updates on it at all. I paid for express shipping expecting to be here by today as im going on a trip.
A: Dear ForeverDeema28, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.
Mayra Garcia    Time: 2026-08-08 08:21
Q: The prescription on the sunglasses I purchased are unusable to me. Is a refund or exchange possible?
A: Dear Mayra Garcia, We are sorry to hear that,would you please tell us whether you feel dizzy or fuzzy when you wear glasses#Angie ?
Barry    Time: 2026-08-07 18:32
Q: Can you do a high prescription with a 1.74 high-index plastic lens. I want to use the Kayla frame. I do not want CR39, polycarbonate or Trivex. When I added this item to my cart with the info provided including the 1.74 option it was accepted and added to my cart Thanks
A: Dear Barry, We are sorry to tell you that we don\'t make plastic lens.
Holly H    Time: 2026-08-07 16:03
Q: Please do NOT post my name and/or address. I just saw that you do this with other questions. Thank you. Best, HH
A: Dear Holiday Haber, Ok, we have corrected address, when we receive it, we will redeliver package to you.
Fari Behnam    Time: 2026-08-07 10:44
Q: 20826070947199 HI I did not get a discount, I thought I put in code BOGO can you please adjust and bundle with my order from yesterday 20826062127054
A: Dear Fari Behnam, Ok, we will refund you money of order#20826070947199 .
Doris Catuto     Time: 2026-08-07 10:03
Q: I purchased 2 pairs of glasses. Both frames are too big but prescription is correct. What can I do?!Can you suggest the appropriate size?
A: Dear Doris Catuto, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
Iya Cummings    Time: 2026-08-07 07:33
Q: yes, I sent the pictures to the correct email address. I just sent them to the other one provided as well.
A: Dear Rebecca Wiren, We are sorry to tell you that black bunny is out of stock, would you please choose other frame ?
grad76     Time: 2026-08-07 05:28
Q: my tracking does not show pin the DHL tracker https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY80726271847318
A: Dear Elizabeth Pritchard, Please don\'t worry, it is still in transit.
Fari Behnam    Time: 2026-08-06 21:35
Q: Order number 20826062127054 Please change my shipping Address to : Fariba Behnam 106 Balzac Court Cary, NC 27511 USA
A: Dear Fari Behnam, We would like to tell you that we have corrected it for you
yennifervegascolmena     Time: 2026-08-06 21:34
Q: The order status says "shipped"?I paid a little extra to receive it sooner than the standard shipping time?but USPS says they haven't received my package yet.
A: Dear yennifervegascolmena Vegas, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
yennifervegascolmena     Time: 2026-08-06 21:31
Q: 80826022106098 The order status says "shipped"?I paid a little extra to receive it sooner than the standard shipping time?but USPS says they haven't received my package yet.
A: Dear yennifervegascolmena Vegas, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.
Tracy Lauri    Time: 2026-08-06 20:20
Q: Hi! I just received my order and the glasses are great with the exception that the lenses are not photochromic as ordered.
A: Dear Tracy Lauri, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.
Caitlyn Bullock    Time: 2026-08-06 19:04
Q: I emailed that I need to change the shipping address and want to confirm that it is changed
A: Dear customer, We would like to tell you that we have corrected it for you
Justin Gass    Time: 2026-08-06 17:59
Q: I accidentally just placed two orders trying to cancel one.
A: Dear Justin Gass, Ok, we will cancel order#20826061753517 and will refund you money .
iempowru     Time: 2026-08-06 16:52
Q: 80726241710579 Order status
A: Dear iempowru, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596304035226
iempowru     Time: 2026-08-06 16:51
Q: Checking my order
A: Dear iempowru, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596304035226
Vanesa Hermosillo    Time: 2026-08-06 07:22
Q: Need an update on where my glasses are I paid for fast shipping and my glasses aren’t here yet. I placed the order 07/29/26
A: Dear Vanesa Hermosillo, We would like to tell you that your package has arrived at Greensboro, NC, United States, 08/07/2026, 12:47 A.M. You will receive it soon. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50302920328&requester=WT/trackdetails
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