Consulting Servive Center

A: Dear Joni Holmes, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

A: Dear Chelsea Bullard, We are sorry to hear that, but we are sorry to tell you that we don\'t receive your upload prescription, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, You can try to use your FSA/HSA card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Euralonder Hayslett, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Debra Shmueli, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jane, We would like to tell you that you paid for order#80226022316576, and it is being processed now. You can cancel order#80226022249586 directly or just ignore it.

A: Dear Jane, We would like to tell you that you paid for order#80226022316576, and it is being processed now. You can cancel order#80226022249586 directly or just ignore it.

A: Dear Euralonder Hayslett, We need to confirm the prescription with you since your sph values and cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Nicole Bochniak, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Mary Melton, We would like to tell you that we have corrected address in the order and we will redeliver package to you when we receive it.

A: Dear Ana Kitty, We would like to tell you that we have corrected it for you

A: Dear Ana Kitty, We would like to tell you that we have corrected it for you

A: Dear Kory Albert, We would like to tell you that we have corrected it for you

A: Dear Keonne, We are sorry to hear that,would you please tell us whether you wore progressive lenses before ?

A: Dear Vicki, We would like to tell you that you can fill cyl value in negative values first, then please email us order number asap, and we will correct it for you.

A: Dear Tracy, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear customer, Would you please tell us which pair and lenses you want to add ?

A: Dear Keonne, We are sorry to hear that,would you please tell us whether you wore progressive lenses before ?

A: Dear Connie Forbes, We are sorry to tell you that we don\'t have phone call service, would you please email us your problem directly ?

A: Dear Andrea Osmond, We are sorry for the delay, we will ship your order out this week.

A: Dear Stephanie Butler, We are sorry to tell you that we can only offer you a coupon based on our return policy, but if you don\'t want coupon, for order#20126091823392,we can refund you money $50. For order#20126091821127, we can refund you money $30, would you please tell us whether you can accept it ?

A: Dear Stephanie Butler, We are sorry to tell you that we can only offer you a coupon based on our return policy, but if you don\'t want coupon, for order#20126091823392,we can refund you money $50. For order#20126091821127, we can refund you money $30, would you please tell us whether you can accept it ?

A: Dear Stefani Suits, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER destination facility on February 2, 2026 at 3:24 pm. The item is currently in transit to the destination. You will receive it today.

A: Dear customer, we would like to tell you that we emailed the code to your email address: nettalbright@yahoo.com

A: Dear Ashera Hayles, We have checked the tracking information and it shows that Your item arrived at the SAINT LOUIS, MO 63138 post office at 2:32 pm on January 30, 2026 and is ready for pickup. Your item may be picked up at NORTH COUNTY, 11001 DUNKLIN DR, SAINT LOUIS, MO 631389998, M-F 0930-1830; SAT 0900-1500; SUN 1400-1600. Do you contact with your local USPS office ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385106200960131

A: Dear customer, We would like to tell you that the address in the order is correct, please don\'t worry, we will ship it to Providence village, TX.

A: Dear Lin Hood, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Melissa Orozco, For glasses#Deneen T-9757 gold,we are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color. For glasses#Paz 3162 black, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Have you worn progressive lens before ? 2. Is this the first time you use this prescription ? 3. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 4. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 5.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear customer, Would you please tell us order number first ?

A: Dear Greg Burdon, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. The tracking information is expected to be updated soon. We appreciate your patience.