Consulting Servive Center

A: Dear Narinder Surana, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

A: Dear abbyboyd64, We are sorry to hear that,would you please take a video to show us the problem in details ? You can send the video to our email address: service@mail-wherelight.com

A: Dear Megali Stuart, Thank you for letting us know. If the Progressive lens option is unavailable for a frame, this means that particular frame is not suitable for progressive lenses. Only single‑vision and reading lenses can be fitted with it. Please try other frames from your wishlist. Some of our other models support progressive lenses, and you will see the progressive option show up once you select a compatible frame. Let me know if you need further help finding suitable frames.

A: Dear Rhonda Roman, We would like to tell you that we will ship your order out this week.

A: Dear dmdavidsond, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear dmdavidsond, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

A: Dear Janice Webber, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear Cakes Kelly, We are sorry for the delay, we will ship your glasses out this week.

A: Dear Priscilla, We are sorry to tell you that we don\'t ship to Brazil.

A: Dear BILAWOUD, Is the account you used to purchase the VIP card the same as your ordering account? Did you choose economy shipping? Regarding the discount code, did you click to apply the code directly in your shopping bag?

A: Dear Clement Arthur, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Marley Ham, We would like to tell you that you can check these frames: https://www.wherelight.com/eyeglasses/frames/aviator-daily-eyeglasses-5221.html?color=tortoiseshell https://www.wherelight.com/eyeglasses/frames/rectangle-daily-eyeglasses-5457.html?color=brown https://www.wherelight.com/eyeglasses/frames/irregular-daily-eyeglasses-4503.html?color=black

A: Dear A Maria, We are sorry for delay, We are sorry to tell you that the rimless glasses#Uan are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you.

A: Dear Vanessa Natta, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear adorno0409, We would like to tell you that we have corrected it for you

A: Dear Vanessa Natta, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Chrisler Francis, We suggest you to set the correct address as the default address in your Paypal first. Or you can click \"check out\" first, then choose \"Paypal \" to pay money. We suggest you not to choose \"Paypal\" to pay money in your shopping bag directly.

A: Dear Denise, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear BILAWOUD, After purchasing the VIP card, no activation is required. You may use it directly.

A: Dear ihatetrains666, We would like to tell you that you can log in your account, find the order, then you can click \"View order\", then you can check the order status directly.

A: Dear Moss, We would like to tell you that we will ship your order out tomorrow. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Iya Cummings, Would you please tell us the frame color of Remy you want ?

A: Dear Dani McKee, We would like to tell you that we will ship your glasses out this week.

A: Dear Hailie Beaulieu, We are sorry to tell you that we are a foreign company, so we don\'t have 10 digit phone number.

A: Dear kia olson, We are sorry to tell you that the rimless glasses are complex in techniques, so it will cost more time than the normal glasses. We will rush the order for you. We are sorry to tell you that the shipping time exclude the production time. And we noted it on our website, if you don\'t see it, we are sorry for this. And the shipping time is 7-14 business days.

A: Dear BLAKNEY SANIYA, We would like to tell you that we have corrected it for you .

A: Dear Ines Proctor, We would like to tell you that we will ship your glasses out this week.

A: Dear c_flores_712, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: DearTAYLOR BETSY, We notice that correct PD is 62, the frame#enid 69102 blue color, the frame#Fleck 59114 blue and the frame#Bryan 7727 green can\'t make PD 62 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose three new frames in our website to match your correct PD 62? And let us know the name and color of new frame. Then we can change for you in the order. We sent many emails to you, but you don\'t reply us,if you can receive this email, please replu us asap.

A: Dear Siobhan Solomon, Ok, we will delete your account.