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BrandyAnderson Time: 2023-12-01 10:03

Q: Order 82310261611284 Last update was 11/11/23. Is there an issue with my order? Could you provide me with an update, please?

A: Dear Brandy Anderson, We are so sorry to tell you that the frame#8082 is discontinued. We sent many emails to you, but you don\'t reply us. Would you please choose a different frame on our website ? The price of the frame#8082 is $14.95, you can go to choose a frame which the price is around $20, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Brandy Anderson Time: 2023-12-01 09:59

Q: 82310261611284 checking on order status. There hasn't been any updates since 11/11/23. Thank you

A: Dear Brandy Anderson, We are so sorry to tell you that the frame#8082 is discontinued. We sent many emails to you, but you don\'t reply us. Would you please choose a different frame on our website ? The price of the frame#8082 is $14.95, you can go to choose a frame which the price is around $20, we will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Carolyn Time: 2023-11-29 18:56

Q: I ordered my glasses on one of your Bogo sales on 10-28-2023 an as of today, 11-30-23 I still have not received them. I keep checking the tracking number and information and no new information. I am beginning to get concerned for the length of time it is taking to receive them. By the way I am a new customer, and I am not very happy now. Can you please advise what the problem is, or how to start a refund? My order number is 82310282130100.

A: Dear Carolyn, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.

Yolanda Crenshaw Time: 2023-11-24 09:20

Q: 823110706033402023 order#, I've been trying to contact someone about my order the response is indicating that the items were delivered Nov 18th. The problem is that I have not recieved these as of Nov 24th, if they can be re-sent great if not I want to initiate the refund process. Thanks in advance for your concern

A: Dear Yolanda Crenshaw, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 10:47 am on November 18, 2023 in LITHONIA, GA 30038.We suggest you to check the mailbox first, if you can not find it, please contact us as soon as possible.

My TienNguyen Time: 2023-11-20 19:55

Q: Hello can you please make these frames to fit a PD 64? https://m.wherelight.com/mobile/product/product.php?pid=3803&c=green

A: Dear TienNguyen, we are sorry to tell you that we can not make this frame with PD value 64, but you can check the frames in this link: https://www.wherelight.com/PrescriptionGlasses.php?GENDERS=1&pd=64.0

Heather Time: 2023-11-19 09:51

Q: I am trying to order Reading Glasses but when I choose my lens and then prescription, I get this message, which makes no sense. 'The type of lens you chose without ADD'. How can I order reading glasses with my prescription? Do I need to have a different prescription than my current one? I can successfully order progressives with the current prescription, but not single vision readers. Please advise. -6

A: Dear Heather, If you want single vision reading glasses, you need to add the Add to your Sph value, narrow the PD by 3mm and remove the Add.

Diane Price Time: 2023-11-16 22:22

Q: Hello could I upload my prescription please

A: Dear Diane Price, we would like to tell you that you can log in your account and find \"my prescription\", then you can upload the your prescription directly.

Sharon Time: 2023-11-15 19:03

Q: HI! I haven't gotten an email to confirm my order, 22311151837453. The website says I have successfully logged in, but. I can't see or find "orders" or my account info anywhere in the website to check to be sure all is well. It seems not all well. The debit for $75.75 shows in my bank account. I messed up somehow. Help!

A: Dear Sharon, we would like to tell you that we can log in the email account: sbsamdog@gmail.com, then you will find the order.

Herweena cannon Time: 2023-11-15 17:48

Q: Can I use the new member discount code with the BOGO code?

A: Dear Herweena Cannon, we are sorry to tell you that two discounts can not be used at the same time.

MiaCortez Time: 2023-11-11 13:21

Q: How do i put in my cupón number?

A: Dear Mia Cortez, we would like to tell you that you can fill the code in the shopping bag before you pay the money.

Dennetta Jones Time: 2023-11-04 23:39

Q: I have ordered glasses and have heard nothing back.

A: Dear Dennetta Jones, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440554407136

DennettaJones Time: 2023-11-04 21:46

Q: I ordered glasses last month. Please can you tell me when they will ship?

A: Dear Dennetta Jones, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440554407136

Lisa Church Time: 2023-10-30 14:58

Q: Are these glasses “readers”

A: Dear Lisa Church, We would like to tell you that you can choose single vision reading lenses and fill the strength in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

CydneyBarnes Time: 2023-10-29 21:26

Q: Hello can you please check that this order is actually going through? I think I may have accidentally cancelled it when trying to get rid of a different order. Order #82310271213063

A: Dear Cydney Barnes, We would like to tell you that your order is being processed now.

RitaTorres Time: 2023-10-23 12:53

Q: Necesito mis espejuelos en o antes del viernes 27 de octubre. Se pago tarifa para que llegara antes de esta fecha. Estarán disponibles en PR???

A: Dear Rita Torres, we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50418990660&requester=WT/trackdetails

Cynthia Angel Time: 2023-10-23 08:06

Q: Re: Order# 82310161414062 on 8/16. I am wanting to know the status of my Glasses and Case. Any help will be Greatly Appreciated! Thank You! Cynthia

A: Dear Cynthia Angel, we would like to tell you that we will ship your order out this week.

Kegan Time: 2023-10-23 07:03

Q: It has been a month since I placed my order. Is there an update? Order number: 82309181759072

A: Dear Kegan Courville, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

Bernadette Time: 2023-10-20 17:05

Q: My order number is 0JX8F8F2-1. Please let me know when will my glasses come?

A: Dear Bernadette, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724590135036365

Lisa Time: 2023-10-09 21:02

Q: I have not received my glasses, and there is no tracking information for my order. I would like to know where my glasses are. Thank you, Lisa Gillies

A: Dear Lisa Grills, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And would you please tell us your correct PD ? The PD is very important to your vision. We need to make the lenses according to your PD. We sent many emails to you, but you don\'t reply us and we are waiting for you for a very long time, please contact us as soon as possible.

theedevi7 Time: 2023-10-08 09:44

Q: Can I get just the Frames.Or Just clear non prescription lenses in the Frames? I really want to order the Black Snake Cateye Glasses but just the Frames or Just the Frame with Clear no prescription Lenses.I really need a quick answer too,please? So I can Purchase them with my MasterCard.Thank You .& i will be looking very forward for your reply! ?????????????????TheeDevi7

A: Dear customer, we would like to tell you that you can choose \"frame only\" directly.

Emma Time: 2023-10-07 16:57

Q: Hi there, I just wanted to know if you ship to New Zealand? I just didn't see the country specified on your Shipping & Tracking page. Thanks!

A: Dear Emma, we would like to tell you that we can ship to New Zealand.

AnnmarieMeharris Time: 2023-10-05 17:47

Q: Hello, Good night can you track this order for me please! 22309171529470

A: Dear Annmarie, Your item departed the BROOKLYN NY DISTRIBUTION CENTER destination facility on October 5, 2023 at 5:36 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724540127392856

Erika Ahrens Time: 2023-10-04 06:53

Q: Where is my shipment Order # 82309251917484

A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205

Erika Ahrens Time: 2023-10-04 06:52

Q: 82309251917484 Where is my shipment

A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205

anny Time: 2023-10-03 19:11

Q: Do you make SYNC9, AR lenses?

A: Dear Anny, sorry, we don\'t make that lens.

Erika Ahrens Time: 2023-10-02 20:38

Q: Order: 823092519174842023-09-25 19:07:48 Where is my shipment and tracking number?

A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205

Erika Ahrens Time: 2023-10-02 20:36

Q: Where is my shipment. No tracking number provided.

A: Dear Erika Ahrens,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136105440455103205

Danielle Time: 2023-10-01 18:53

Q: I did not receive confirmation of my order or shipping date. Please advise.

A: Dear Danielle, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=92001903407724560127411821

NancyCarrion Time: 2023-09-30 14:00

Q: Todavía no he recibido mi pedido Ni me han enviado el tracking para saber cuando llegan.

A: Dear Nancy Carrion, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490337475903888194 You will receive it soon.

Jacqueline Weldon Time: 2023-09-29 16:50

Q: I ordered new glasses in March 2023, is there a discount because of new Prescription.

A: Dear Jacqueline Weldon,we would like to tell you that we have bogo discount and 3 pairs discount on our website now.

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