Consulting Servive Center

A: Dear Pamela Barlow, We are sorry for this, we have checked the tracking information and it shows that your item arrived at our USPS facility in NORTH LAS VEGAS, NV 89031 on October 17, 2026 at 10:05 pm. The item is currently in transit to the destination. You will receive it today. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004306771935

A: Dear Danielle, We would like to tell you that we have corrected it for you

A: Dear Julieth Gutierrez, We would like to tell you that you will receive your package next week. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50305967167&requester=WT/trackdetails

A: Dear Ledwell Aimeé, Do you log in correct email account: redshoegirl@hotmail.com ?

A: Dear janice Pough, Sorry, the prescription shown in the picture is incomplete. Could you please confirm if your Add value is 2.25?

A: Dear Holiday Debra, Thank you, but we find that you filled different PD values in the order, are you sure about this ?

A: Dear Suhey Carmona, We’re sorry to hear you are not satisfied with the eyeglass frame. Could you please tell us what exactly the issue is with the frame?

A: Dear Bill Krzewicki, We would like to tell you that we will ship your order out next week.

A: Dear April Genovesio, We would like to tell you that we have corrected it for you

A: Dear Tabitha Bronsema, You can try to use your HSA card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Lydia meza, Would you please tell us which pair you want to change and send us the photo of your original Rx ?

A: Dear Anne Palmer, We are sorry for this , we will ship other completed glasses out first, when glasses#Gold H81005 floral_f are completed, we will ship this pair to you. We will send the tracking number to your email address: palmer.anne.k@gmail.com

A: Dear customer, Thank you for reaching out regarding your PD input issue for your glasses. We understand you have two PD measurements: Distant PD 61 and Near PD 58. The 2 PD input field you saw is for monocular PD (right PD / left PD, single-eye PD) instead of total binocular PD. That explains why the maximum value only reaches around 39–40. How to enter PD based on lens type: 1. Progressive lenses / Bifocal lenses These lenses need Distant PD. you can use the single PD option, input your total distant PD 61 Enter these single-eye PD numbers into the two separate PD boxes. 2. Single vision distance lenses Only your distant PD (61) is required. 3. Single vision computer / near reading lenses Only your near PD (58) is required. Extra note for Single Vision Reading Lenses with ADD value: If you are ordering single vision reading lenses and you only have a distance prescription plus an ADD value, you will need to calculate the final near power. Final reading Sphere = Distance Sphere + ADD The cylinder and axis stay the same as your distance prescription. Example: If your distance OD is -0.50 with ADD +2.00, your reading OD sphere will be +1.50. Please let us know if you need further help.

A: Dear Heather Estabillo,Thank you for your inquiry about Clip On 012. clip-on sun lenses are polarized, but the tint color of the clip-on itself cannot be changed. For the main prescription lenses of the frame: you are able to add tint to them, but we do NOT recommend tinting your main prescription lenses. Since you already have the colored clip-on sun piece, please select **NO TINT** for your main prescription lenses when choosing lenses. This setup will give you the best visual experience. Please let us know if you have other questions.

A: Dear Kiara Carlson, We would like to tell you that we have corrected it for you.

A: Dear Kiara Carlson, We would like to tell you that we have corrected it for you.

A: Dear Kayla Leighton, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Raylynn, The glasses#Liam are completed, we can ship this pair out immediately. And we can remove other pair from the order and refund you price difference. Are you sure that you want to cancel the whole order ?

A: Dear Miele Sutter, We completely understand how frustrating this is, and we want to do everything we can to figure out exactly what\'s going on. To help our optician team accurately diagnose the issue, could you first let us know if you have a previous pair of glasses made with this exact same prescription?

A: Dear Myra Wilson, Would you please tell us which tint you want to add ?

A: Dear Carol Schmick, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $55 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: This coupon cannot be combined with other promo codes in a single order, and it cannot be applied toward shipping fees.

A: Dear Sheila Ross, We sincerely apologize for the frustration and inconvenience this has caused you. Regarding your order #20826310012008, we do not have a direct upload link for your prescription. you can attach a clear photo of your original prescription (including PD measurement) directly in the email and send it to our email address: service@mail-wherelight.com . Our optical team needs to review it first to check the progressive lens parameters. Once we receive and verify your prescription, we will assess your case and discuss the return solution with you promptly. Please send over the prescription at your earliest convenience.

A: Dear Shauna Ingram, We would like to tell you that we have emailed you the receipts.

A: Dear TM White, Ok, we will ship your original order out today.

A: Dear Nydia Reyes Alvarado, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on October 14, 2026 at 10:57 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Holiday Debra, We need to confirm the prescription with you since your cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Opal S Watson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Alena Joli, Due to the unique geometry and physical structure of certain frames, there are natural limitations on which prescriptions they can fit. These restrictions come from the frame’s design itself, so these styles will not be adjusted to support every possible prescription going forward.

A: Dear Aubrey Mishler, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Denise Minor, We are sorry to hear that,would you please tell us which pair has problems ?