Consulting Servive Center

A: Dear Janna Teague, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

A: Dear Kassidee, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, do you send the picture to service@mail-wherelight.com ?

A: Dear Pedro Ruidiaz, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Sonya, We would like to tell you that your item arrived at USPS facility in COLUMBIA SC PROCESSING CENTER on June 9, 2026 at 7:11 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Brenda, You can try to use your fsa card to pay the order first. If it works, it means that you can use your card on our website.

A: Dear Candace, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Ansheika Bailey, Thanks for your understanding. We will remake eyeglasses for you.

A: Dear Perez Neysha, We would like to tell you that your item arrived at GREENSBORO NC PACKAGE SORTING CENTER origin facility on June 2, 2026 at 8:00 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124980993

A: Dear Perez Neysha, We would like to tell you that your item arrived at GREENSBORO NC PACKAGE SORTING CENTER origin facility on June 2, 2026 at 8:00 pm. The item is currently in transit to the destination. You will receive it soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124980993

A: Dear Donna Smyth, Sorry, we don\'t receive the photo of your original Rx,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is service@mail-wherelight.com

A: Dear Rene Reidlinger, We would like to tell you that we have corrected it for you

A: Dear Brandee Mattos, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Ray Marcus, Would you please tell us which frame you want and send us a photo of the original prescription with PD ?

A: Dear Sindy Quintero, We wouldl like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on June 9, 2026 at 12:55 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Sindy Quintero, We wouldl like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on June 9, 2026 at 12:55 am. The item is currently in transit to the destination. You will receive it soon.

A: Dear Teresa Vay, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Meggan Jacobs, We notice that correct PD is 58 and the frame#Navigator 2428-1 yellow color can\'t make PD 58 The PD is very important to your vision. We need to make the lenses according to your PD. Could you please choose a new frame in our website to match your correct PD 58? And let us know the name and color of new frame. Then we can change for you in the order. And about other pairs, we need to confirm the prescription of glasses with you since your sph value of right eye is positive and sph value of left eye is negative . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Jessica Tannacore, We are sorry to tell you that we can not make this frame with prescription lenses, so you can not choose prescription lenses.

A: Dear Donna Smyth, Sorry, we don\'t receive the photo of your original Rx,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Our email address is service@mail-wherelight.com

A: Dear Morgan Wurtz, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on June 8, 2026 at 5:43 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Mari, We would like to tell you that we have corrected it for you

A: Dear Shannon McDaid, We would like to tell you that we have corrected it for you

A: Dear Rae Peighton, We would like to tell you that your package has arrived at Facility of Greensboro, NC, United States. You will receive it soon.

A: Dear Chevelle Mack, We are sorry to hear that,would you please tell us which pair you don\'t like first ?

A: Dear Eisnor Kerri, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

A: Dear Joel, We are sorry to tell you that you didn\'t fill Apt number in the order, we have corrected it for you and we will redeliver it to you when we receive it.

A: Dear customer, Do you mean that you want to find a coupon code ? About order# 80626071645044, do you mean that you want to use buy one get one free discount ?

A: Dear Gins Bell, We are sorry to hear that,would you please tell us your order number first ?

A: Dear Jean Malcom, Thank you so much for letting us know you love your glasses—that truly means the world to us! We are sincerely sorry to hear about the frustrating issue with the loose arms, especially after everything you\'ve been through with your previous orders. Even when the screws are fully tightened, this is a common issue that happens over time as the hinge area gets slightly stretched from regular wear. The good news is that it\'s usually easy to fix safely at home with these simple steps: Grab a hairdryer and set it to the lowest heat setting. Warm the curved end of each temple arm (the part that sits behind your ear) for 10-15 seconds—just enough to make the plastic slightly flexible, not hot to the touch. Wrap a clean soft cloth around the arm to prevent scratches, then gently bend the end inward just a tiny bit towards your head. Put the glasses on to test the fit, and repeat this process little by little until they feel snug but comfortable. If the glasses also slide down your nose, you can gently squeeze the nose pads together slightly for a better fit on your bridge. Please go slow and do not use excessive force or heat, as this could damage the frame. If these steps don\'t work or you don\'t feel comfortable adjusting them yourself, just let us know immediately.