Consulting Servive Center

dawnpowell Time: 2014-10-29 05:51

Q: Hi! I placed my order, finally got payment to go through. However, I never got a confirmation sheet and it also said I would get a 20 or 30% off due to Halloween special, and it did not come off. Please help! Let me know when I should recieve my glasses. Thank you.

RachelleGarcia Time: 2016-01-20 18:57

Q: Thank you for your information my PD is 60mm. hope you can process my order soon. thanks

A: We will process the order soon. Many thanks for your support.

RachelleGarcia Time: 2014-10-28 18:45

Q: regarding my order can you removed all the specifications that i did just regular the lens with no prescription only the lens with the anti-scratch and glare that i want. just to proceed my order.or if you can send it to me how to get the PD On my own it's much better. thanks.

TaniaKaaz Time: 2014-10-28 17:11

Q: My order number is 2141004091932. My glasses were shipped on 10-13-14 with tracking number LN499359251CN. I still haven't received my glasses. How long does it usually take to receive the glasses? Thank you.

Dottie Time: 2014-10-28 11:59

Q: Hi, I just placed an order - haven't rec'd an email yet confirming....but the email I have said I would get 30% off my first order, my price did not reflect the 30% can you adjust?

noelwilliamson Time: 2014-10-28 06:19

Q: haven't gotten any updates on my shipping and have not received my order yet either .

RachelleGarcia Time: 2014-10-27 23:03

Q: Did you get my response regarding the pd of my order? I didn't get any replied! Tnx

SierraFraettarelli Time: 2014-10-26 10:56

Q: This is my first time ordering glasses from glasses lit and while making my cart i received a first purchase discount of thirty percent off. This discount was yesterday and today i went to place my order and no longer had it, that discount really made me want to try glasses lit, but I'm not sure why I no longer have it so I no longer want to make my purchase....help please:/

danielagonzalez Time: 2014-10-24 16:02

Q: why can't I check out?

Sheila Time: 2016-01-22 08:46

Q: Hi! I think I have put the wrong prescriptio n! Can you hold on my order while I get my right prescription? Thanks. Order no. 2141024082513

A: Hi Sheila, we have hold on your placed order. Please send us your right prescription as soon as possible.

PatriceHenry Time: 2014-10-22 07:48

Q: Hi There, I just placed an order and I didn't receive a receipt...how can I get that...? Thanks Patrice

AlyssaMenegon Time: 2014-10-21 20:18

Q: Hello, I am inquiring because I have yet to receive the credit towards my account for the return i made over a month ago. Order # 2140915144702 Order Date - 2014-09-15 Thanks, Alyssa Menegon

GlendaTorgerson Time: 2014-10-21 13:26

Q: How do you know if you want s m or l glasses? what do you measure?

GlendaTorgerson Time: 2014-10-21 08:39

Q: Can I get transitions on the purple glasses?

victoriaayoub Time: 2014-10-18 22:48

Q: hey, i hope you've had a lovely day... i brought glasses from you guys and the payment went though but i got an email saying i didn't pay for it??? :( i always recommend you guys to my friends and this really upset me... kind regards, victoria i could send you a record of my payment?

NancyMontgomery Time: 2014-10-18 15:09

Q: need someone to call me been waiting all day 1-819-669-4093

NancyMontgomery Time: 2014-10-18 15:08

Q: hello

BethanyFord Time: 2014-10-17 11:22

Q: Following up on order # 2141002083829. It's been almost two weeks and it doesn't look like my order has been shipped. I know there were some difficulties in the ordering process, so I just want to make sure my glasses are being made and shipped to me. thank you - Bethany Ford

sherrybrown Time: 2014-10-17 10:19

Q: I cannot put in Michigan for my state

Time: 2014-10-16 14:59

Q: Hello, My order says that it is a "non-shipped" order, however, I added my address and clicked the "deliver to this address" button next to it. I was wondering if there is any way that you can change that to a shipped order and ship it to the delivery address? Please let me know! My number is (702)721-6229 if you would like to call. Have a great day! Veronica

Michaela Time: 2014-10-15 05:18

Q: Hi! I would like to ask about my order no. 2141012082850 I have not heard anything whether it is processing or something else. I placed order already 3 days ago and I had express shipping to Singapore. Can you please tell whether my order is being processed and when I possibly could get my glasses? Many thanks

dawnpowell Time: 2014-10-13 16:57

Q: I have been trying to pay for these glasses so that my daughter can get, and everytime I never get a confirmation. What gives? this is very frustrating!!

staceydibbley Time: 2014-10-13 05:47

Q: don't have a credit card, I want to pay by paypal.

elizabethrybaski Time: 2014-10-11 15:48

Q: hen will you be getting M00018 in black back?

Lauren Time: 2014-10-10 09:07

Q: Hi, is there tracking on my shipment?

dawnpowell Time: 2014-10-09 16:43

Q: I need confirmation of my order # 2141004171549 that I placed on 10/4/14. Thank you for getting the status to me.

dawnpowell Time: 2014-10-09 16:41

Q: Hello! I placed an order on 10/4/14-my order #2141004171549. I am checking on the status of my order. I have asked a couple times but have gotten no response. HELP!! Please let me know as soon as possible, as my daughter is in need of these. Thanks!

TrangNguyen Time: 2014-10-09 13:27

Q: Dear Customer servies, My name is Trang Nguyen. I have order a pair of glass on Sept 21 with the ID 2140921203. I haven't receive a glasses send to me yet. I would like to know when I m be able to have it. Thank you. Trang

JessicaRihal Time: 2014-10-08 12:13

Q: I am having a difficult time trying to determine weather or not my items have been shipped. I recall that the shipment time would be up to 10 business days when I placed my order, can you please confirm when I can expect my package?

SamanthaSikorski Time: 2016-01-28 11:08

Q: Hi, How long does it normally take for glasses to be shipped? I ordered mine last Tuesday and I haven't received a confirmation email and it still says that they have not been shipped. I also got a weird message from my bank wanting to confirm that it wasn't fraud. Just wanted to make sure my order went through. The order number is 2140930055155. Thanks, Samantha Sikorski

A: Hi Samantha, if orders processed timely after the payment verification, we will deliver your order within 3 working days. We have checked the order in our system and got confirmation, we will send this order to you tomorrow afternoon.

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