Buy Prescription Glasses Online at Affordable Prices

MargaretSwartz Time: 2016-05-13 12:28

Q: I am trying to pay order2160512112217 with me Master card. Can't get it accomplished. also want to make sure bifocal is added as it is not on the perscription.Yhanks

A: We checked our system and found you ordered bifocal glasses in order 2160512112217, but you have not completed the payment. Maybe you have to consult your card bank for payment issue. Since our checkout aisle is normal.

ChristopherBingham Time: 2016-05-13 12:13

Q: How do get the second pair of glasses for $1?

A: You should firstly purchase one frame(its price is more than $1)on our website, then you could add the $1 frame on you order.

GeorgiannaPeavy Time: 2016-05-12 04:06

Q: I emailed you a copy of my scrip awhile back, as it said if in question to do that...I have not heard back....Basically it is just progressive glasses, but I love your styles and wanted some...I had cataract surgery and this was the scrip they gave me...Do I need to resend it, or was it just not possible.. Thanks Georgianna

A: Please email us at service@wherelight.com, since we have not received your email before.

TraceeWilliams Time: 2016-05-11 19:46

Q: Yes, please go ahead and refund the half. Thank you very much.

A: Ok, we will email you the refund in detail.

Christa Stoscheck Time: 2016-05-11 12:43

Q: order # 2160420122411 I ordered two pairs of glasses The SN X7012 pair does not have the correct prescription lenses. Everything appears blurry. I have another pair of glasses with the same prescription and they are just fine. I need a replacement pair. Note that I have an unusual prescription. The bifocal glasses that I ordered at the same time seem to be correct.

A: We would remake the glasses X7012 free for you. Sorry for the troubles brought to you.

TraceeWilliams Time: 2016-05-11 06:00

Q: So to my original question, what is your return policy?

A: Please keep the frame 7008 as the present we make up the troubles for you. Since we are far away from each other and you should return the products at your own expense. In addition, according to our Principle: For Prescription eyeglasses, we will just refund you HALF purchase price for customized prescription lenses. If you agree with our principle, we would give that refund soon. Sorry for the troubles.

RobertaConsla Time: 2016-05-10 12:24

Q: I received the email saying my glasses were shipped April 25th, but the website to check on tracking, 17track.net, has been down or gone for about two weeks. Is there any other way to check the status of my order? Thanks.

A: We apologize and regret to inform you that we could only check the order status through 17track.net. And generally eyeglasses shipped from our country using Post Air Mail, reach MOST of the countries within 10 to 20 business days. In addition, the post office always updates the tracking information slowly on the website. Once there are any tracking information updated, you may have received your package. If there are any delays in the shipment, please kindly understand.

TraceeWilliams Time: 2016-05-10 11:48

Q: RE: order 2160414094256, THIS IS THE CORRECT RX BELOW: I would like to order the 7008 frame in Red (11). I am attaching my prescription again so that you have the correct strengtht for the progressives. PLEASE be sure that this prescription is used. OD SPH -2.00 CYL -0.25 Axis 080 Add +1.50 OS SPH -3.00 CYL -0.50 Axis 120 Add +1.50 PD R - 32.5, L - 32

A: Sorry for the troubles. We apologize and regret to inform you that we would remake the eyeglasses for customers if we processed the customers\' RX(you filled in our website) wrong. But for your order, we have found that you have filled your RX wrong in our website and we process the eyeglasses right according to your filled in RX on our website.So we may not be able to remake the progressive glasses for you.

CamilleHowe Time: 2016-05-09 17:10

Q: Gentlemen; Has my order #2160504135730 been shipped yet? Please send me a tracking number that I can use to keep track of the delivery. I as also told that because you would not be able to get the package to me in 3-5 business days that you would refund me the extra money that was paid for faster delivery. I have not seen that money back in my bank account yet. Please contact me on these matters. Thank you, Camille Howe 516 819 4294 weevoschowe@yahoo.com

A: We have shipped your order out on 09/5/2016 through UPS EXPEDITED. And you should expect to receive the package on 11/5/2016. The Tracking number is 1Z X16 Y80 67 4268 8483.

HazelFlaum Time: 2016-05-08 23:43

Q: Do you accept Health Savings Accounts? Would love to order, but my card is getting denied through your site and paypal, but there is available funds. It is an HSA account.

A: Sorry we do not accept Health Savings Accounts nowadays.

TinaKingston Time: 2016-05-07 15:08

Q: I was just ordering the Janice style glasses in red and accidentally lost the order when I tried to go back to the previous page to check the address. When I went to order it again, I got a message saying that style/color was sold out!! Is this because the system put it aside for me? It should still be there, if that's the case. Please advise. I really want this particular pair of glasses, was all set to pay when I stupidly lost the order. :-/

A: We apologize and regret to inform you that the frame #2060 is currently out of stock. It will take quite some time to receive the new supply. In this case, would you mind changing to another frame of your preference by browsing the inventory currently available on the website?

SharonMiles Time: 2016-05-05 12:24

Q: Do you offer a virtual try-on option on your website? I would like to upload a picture and try glasses on virtually. Thanks

A: Sorry, we do not offer virtual try-on option on our website nowaday.

CamilleHowe Time: 2016-05-05 09:30

Q: Gentlemen; I was wondering when my glasses would be arriving and which method of shipping they will be being delivered by. Thank you, Camille Howe weevoschowe@yahoo.com

A: We apologize for our previous email, we would like to tell you that we will ship your order out through UPS on May 9th and you\'re expected to receive it on May 11th. Thanks for your support.

AnitaConard Time: 2016-05-04 22:03

Q: How do i go about get the the two frames,,,went to the dollar ones and it wont let me put my prescription in?

A: If you want to get two frames only on our website, please choose \"Fashion\" when selecting lenses.

SuzetteStockton Time: 2016-05-03 18:37

Q: Why did I have to pay $10 for the frames instead of $1? Thank you, SL Stockton

A: We would like to tell you that only have you purchased one of other frames(their price is more than $1) firstly, you can buy $1 frame at $1. If you just want to order one pair $1 frame in the order, you have to pay its full money at $10.

JanieCole Time: 2016-05-03 18:00

Q: I was going to order a pair of glass that is bifocal with scratch and anti glare and the frames were a dollar, it should have been around $17, but it came up $31, it says the frames are $10. Is the frames $10 or $1 ? I also want to order a pair for my daughter, is it going to be a problem ?

A: We would like to tell you that only have you purchased one of other frames(their price is more than $1) firstly, you can buy $1 frame at $1. If you just want to order one pair $1 frame in the order, you have to pay its full money at $10. In your case, we advise you to choose other frame for your daughter firstly, then choose the $1 frame.Thanks.

TraceeWilliams Time: 2016-04-29 09:57

Q: Thank you so very much for the help! I would like to order the 7008 frame in Red (11). I am attaching my prescription again so that you have the correct strenght for the progressives. PLEASE be sure that this prescription is used. OD SPH -2.00 CYL -0.25 Axis 080 Add +1.50 OS SPH -3.00 CYL -0.50 Axis 120 Add +1.50 PD R - 32.5, L - 32 Please don't hesitate to email me any questions. Thank you!

A: Sorry for the troubles. We have to confirm the RX with you again. Since the RX you filled in order 2160414094256 is RX OD SPH -2.00 CYL +0.25 Axis 080 Add +1.50 OS SPH -3.00 CYL +0.50 Axis 102 Add +1.50 PD R - 32.5, L - 32), it\'s different from the RX you attached in consulting. Would you please kindly recheck the RX for us to remake?

TraceeWilliams Time: 2016-04-28 12:28

Q: I received my two pairs of glasses today. One pair is okay, and I can wear them at work for computer work. The other pair of glasses I can't use at all. The prescription is blurry, and I can't wear the glasses at all. Do I need to send them back? Can they be redone? I love the frames, and the way they fit me but the prescription is not right.

A: Please keep the frame 7008 in black as the present we make up the troubles for you. But we apologize and regret to inform you that the frame 7008 (in black) is currently out of stock. We do have brown(15) and red(11) colors available. You can choose any of the colors mentioned above for us to remake your lenses. We will remake the progressive lenses with the frame 7008(in color brown or red as you required) for you and send an additional progressive lenses only for you to assemble into the frame 7008 in black. Sorry again and looking forward to hear from you soon.

MEIKEI Time: 2016-04-28 07:53

Q: phone number i can call ??

A: For the phone number listed, we\'re sorry to tell you the phone is not used to reply customers\' consulting, they are for the contact when there are returned items. If you have any questions, please email our friendly customer service team at: service@wherelight.com.

MEIKEI Time: 2016-04-28 07:52

Q: did not get a confirmation on my order.. any suggestion just order a fram only 15.00 US DOLLORS.

A: We would like to tell you that you have placed order 2160428073915 for frame 18042 at $15.95 successfully. Many thanks for your purchase

taraellos Time: 2016-04-27 19:16

Q: Hi. I just ordered some glasses last night. I ordered 2 pairs of the handmade ones. I noticed on your website today that they are no longer available. Can you tell me if I indeed will be receiving them? Thank you for your tim!

A: We will send those two pairs of the handmade eyeglasses to you. Thanks for your support.

peggywest Time: 2016-04-27 04:11

Q: I want to order cali pink glasses as reading glasses about 200 can u help? they are adorable

A: You have to place the order on our website by yourself. Please first click the link https://www.wherelight.com/wl.php/GetInfo-311.html to choose the frame, then click \"select lens\" button to choose \"Single Vision\" \"Reading\", then fill your prescription in our website step by step. Finally after the payment was completed, that is to say, you placed the order successfully.

sherimilliorn Time: 2016-04-25 12:41

Q: I just bought glasses and noticed the 1.00 frames. Can I get them with my purchase?

A: Yes, you can get that $1 frame. But since you have just ordered frame 8077 without RX, we could only send you $1 frame(without RX). Please kindly email us your desired frame no..

KarenTinning Time: 2016-04-24 13:12

Q: Hi, I am from New Zealand do you ship to here, also are your prices in US dollars?? Thanks, I am excited to order from you. Cheers Karen

A: Yes, we could ship eyeglasses to New Zealand, and our prices are in US Dollars. Thanks for your appreciation.

SandraBeaubien Time: 2016-04-23 09:28

Q: I received my two pair of glasses today. The frames are beautiful, howeverthere seems to be something wrong with the lens. The line of sight distorts when I turn my head or move my eyes to the side. This makes for poor vision. If I look straight ahead, it is ok. I cannot wear them~they give me a headache. I order glasses often online using this same prescription and have never had a problem. Please advise.

A: We will check your order and inform you the solution tomorrow. Sorry for the troubles.

RobertaConsla Time: 2016-04-22 18:41

Q: It's been a week since I ordered on 04-15 and I was wondering how long it takes before they are ready to be shipped. Thanks.

A: Since progerssive lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patiences. And we have rushed the order for you.

AliciaAbbott Time: 2016-04-19 17:17

Q: I am trying to purchase computer glasses, HADARA, COLOR: other. price $11.00 I entered the prescription but this also asked for PD - and I do not have that on my prescription. Please tell me what to do. thank you. Alicia Abbott jeanette@enbvoye.com

A: We would like to tell you that PD is a critical number to your vision. If you do not provide PD, you might not be able to see effectively with your eyeglasses. \"PD\" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value.

MelanieSutton Time: 2016-04-18 05:45

Q: wHAT IS PD I DO NOT HAVE ANYTING IN THAT BLANK

A: We would like to tell you that PD is a critical number to your vision. If you do not provide PD, you might not be able to see effectively with your eyeglasses. \"PD\" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you don’t have any PD values on the prescription, you have rights to contact your doctor/optometrist to get your accurate PD value.

CindyMorton Time: 2016-04-15 11:10

Q: Can you make sure my order that I just placed order #2160415110058 was only paid for once? I seem to have two payment notifications I never got anything that said order was done

A: We have checked and found the order #2160415110058 was only paid for once. Many thanks for your support.

DebraWolfrays Time: 2016-04-14 08:08

Q: I was having problems pay for the glasses I ordered, for some reason it would not take my credit card. I had to set up a paypal account, which I have and now I can see my order. Can you help me with that. Thanks - Debra

A: We checked our system but have not found your placed order. Maybe there are some problems happened when you placing the order. So please kindly try again and fill your credit card information completely when pay for the order.

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