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Ash Time: 2026-05-21 21:28

Q: Hi!! I was wondering if I could make a return, my glasses are just a little too big for my style, the email address to the order is ashleyandmaximilliangc@gmail.com and the order id is 80526031526287 thank you so much!!

A: Dear Ash, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ibis Ayala Time: 2026-05-21 18:32

Q: Good night. Just a question. Why my order take so long??

A: Dear Ibis Ayala, We are so sorry for the delay. We are sorry to tell you that the frame#Max H81007 red is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out asap.

olgsant Time: 2026-05-21 17:33

Q: My order don't are the same of my prescription 80526020444300. I can't see with then. And that prescription I'm using with other lens that I ordered before

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Mileidy Rivera Time: 2026-05-21 16:03

Q: From may 16 doesn’t view any changes on the tracking information. Still says label created. I pay for advanced shipping. An today may 21 still the same order status.

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

trinafrost72 Time: 2026-05-21 15:58

Q: Didn’t receive my package

A: Dear customer, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:16 pm on May 21, 2026 in KINGSPORT, TN 37664. Do you check your mailbox ?

jwatsonfay - Jennifer Time: 2026-05-21 15:54

Q: Hello, This was my first time purchasing glasses with WhereLight. I am unhappy with my purchase. I paid for my purchase through Klarna. How can I return the glasses to you and get a refund. I do not want them re-made. There were multipule problems. I wuld just like to send them back to you please. Them have Klarna refund my money. Thank you

A: Dear Jennifer, To help us process your return smoothly and address these quality issues for future customers, could you please briefly share the specific problems you encountered with your glasses? This will also allow us to flag any urgent concerns with our production team immediately. Thank you for bringing this to our attention.

rrclark120 Time: 2026-05-21 14:19

Q: Order number 80526021156590 Why are these glasses still in processing? When will they be ready to be shipped?

A: Dear Rosie Clark, We would like to tell you that we have shipped glasses out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01052456057987

Saracho Mayra Time: 2026-05-21 13:55

Q: I just made a prescription order with sunglasses I chose tint instead of polarized How do I make the change?

A: Dear Mayra Saracho, Would you please tell us whether you want glasses#Paisley 59026 floral with polarized tint ?

MAKAYLA KRUSE Time: 2026-05-21 12:49

Q: The arms of my glasses aren't straight. One side curves a lot more than the other.

A: Dear MAKAYLA KRUSE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Charissa A Smalls Time: 2026-05-21 11:59

Q: Order number:80426212201589 Hello, I just received my glasses and I can not see out of the gold frames. I put a not in the message box to add +2.25 to both glasses. It took this long to receive them and I still can't see!

A: Dear Charissa Smalls, We are sorry to hear that,but do you mean that you want glasses#clip on 21 to be progressive lenses ?

harolynbrayboy Time: 2026-05-21 11:38

Q: What is the mailing status of order #80326171147204? Tracking number 1ZG841J50326147923. I paid for express shipping and it's only showing label created 5/18/26. Please advise

A: Dear Harolyn Brayboy, We have checked tracking information and it shows that you will receive it this week.

Karen Moore Time: 2026-05-21 10:48

Q: I do not like my one pair of glasses. What can I do?

A: Dear Karen Moore, We are sorry to hear that,would you please tell us which one you don\'t like ?

Dorta Huertas Time: 2026-05-21 08:13

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

Dorta Huertas Time: 2026-05-21 08:12

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

Dorta Huertas Time: 2026-05-21 08:12

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

jocelynn Hernandez Time: 2026-05-21 06:21

Q: Hello Can you give me more information on my order status please and thank you

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

Mileidy Rivera Time: 2026-05-21 06:20

Q: From may 16 doesnt see any update about my order

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

jocelynn Hernandez Time: 2026-05-21 06:19

Q: Hello I would like to know where is my package, I alredy try to track it with the tracking website you have provided but it shows delivered when I haven’t received them plz help

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

Raiza Ramos Deatherage Time: 2026-05-21 02:56

Q: I received a notification on the 5/16/2026 from Wherelight saying my.items have shipped and provided a USPS tracking number. I checked USPS today, 5/20/2026, and USPS states the label has been created, but they are still awaiting.the items. Can someone please tell me when I will be getting.my glasses? I paid extra for advanced delivery and placed my.order on 5/10/2026. Normally it takes 10 days to arrive, but USPS says it doesn't even have my items.

A: Dear Raiza Ramos, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:37 am. The item is currently in transit to the destination. You will receive it soon.

mla_frenais Time: 2026-05-21 01:37

Q: Hello Please advise the status of my order. It’s been a while. Where are the glasses ThankYou?

A: Dear customer, We would like to tell you that your package has arrived at GOFO Regional Hub,Vernon, CA. You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050558168705

Cheryl Ball Time: 2026-05-20 21:29

Q: My glasses dont fit and i cant see at all. To large and arms to long. Please i would like a refund. Cheryl Ball 501-424-1737

A: Dear Cheryl Ball, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

barbara.salcedo Time: 2026-05-20 19:21

Q: Order 20526151358159, any updates? The last update on your website is from 05.17.2026.

A: Dear customer, We would like to tell you that we will ship your order out next week.

Erin Goode Time: 2026-05-20 19:08

Q: Prescription isnt right, need the return address to send back

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Erin Goode Time: 2026-05-20 18:52

Q: How do I return my glasses the prescription is terrible

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Erin Goode Time: 2026-05-20 18:51

Q: My glasses prescription is not right, cannot see out of them, please explain your refund policy

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Dorta Huertas Time: 2026-05-20 18:43

Q: my delivery was returned to sender whyyyy

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 81A ringwood avenue rear 2nd fl,Wanque,NJ,07026,US

ljewall Time: 2026-05-20 15:32

Q: I'm about to place my order for $75 US, which is approximately $100 C, do you know how much extra I'll have to pay in tax and international shipping? Do you ship through Canada Post, which is cheaper, or a courier service? Thanks, Leah

A: Dear customer, We would like to tell you that if you chose economy shipping, you will not be charged tax in normal.

Dorta Huertas Time: 2026-05-20 13:04

Q: my order was not delivered it says returned to sender please advise

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 81A ringwood avenue rear 2nd fl,Wanque,NJ,07026,US

kirbylwinters Time: 2026-05-20 06:33

Q: Hello, I am trying to find out how to return two of the four items I purchased on order number 20526051049398 placed on 5/5/2026 and received today, 5/20/2026. One pair has a broken nose piece and the other pair did not fit. If someone could please help me with this I'd greatly appreciate it. I do not want to miss my window of opportunity to return these items. It will be for the Pulse (clear) and Lustre (black and gold) glasses. Thank you, Kirby Winters

A: Dear Kirby Winters, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the broken nose piece glasses to show us the problem first?

Hall James Time: 2026-05-20 05:32

Q: I can not get emails on my phone so I cannot copy and paste. I need you to reorder and apply the credit and send the balance so I can pay it. Otherwise I will contact paypal for a total refund.

A: Dear Hall James, Would you please fill the code on your shopping cart and take a screenshot of it ? You can send it to our email address: service@mail-wherelight.com

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