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RuthWarner Time: 2019-01-09 12:02

Q: I have tried to purchase 3 different eyeglasses at 3 different times today. I receive a message that PayPal payment would not go thru and to select a different form of payment. I have used PayPal with you on previous orders with no problem. I did contact PayPal and there is no problem on their end. Do you no longer accept PayPal? What is the prolem?

A: Dear Ruth Warner, we are sorry for the inconvenience brought to you. Could you please take a screenshot and email it to service@mail-wherelight.com so that we can check it for you first?

Arelis Malave Time: 2019-01-09 09:33

Q: I want to add some features to the prescription. Like blue light protect and polarized, how can I add as much as I want?

A: Dear Arelis Malave, we would like to tell you that you can choose functional lens. In the functional lens, you can choose Blue Light or Polarized.

JoAnna Time: 2019-01-09 08:40

Q: Are you able to put prism lenses in my prescription?

A: Dear Jo Anna,we would like to tell you that you can add your prism in your prescription.

alissaSalazar Time: 2019-01-08 02:58

Q: I have purchased multiple pairs of glasses from you and they all work fine. I'm going to re order with my new rx and most of thr glasses will not alloe me to order bc of my pd, even though I have already purchased the same glasses before. Whats up with this? Very frustrating

A: Dear Alissa Salazar , we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

Delsey Avery Time: 2019-01-07 16:15

Q: I was told to contact you all because of price difference. What's the difference?

A: Dear Delsey Avery，We would like to tell you that if you choose progressive, you have to pay us extra $11 for the price difference. If you choose Free Form(No line), you have to pay us extra $26 for the price difference.

ceceliacarrillo Time: 2019-01-06 22:55

Q: A few frames I like say my PD of 61 is too small. How far off my PD. Number can I go up to? Would 72 be too far off?

A: Dear Cecelia Carrillo, we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. if the PD is 61, but you enter it as 65, it might caused problems of your vision. Please choose another smaller frame instead.

ReneeMarshall Time: 2019-01-06 12:50

Q: how do I change/edit my prescription?

A: Dear Renee Marshall, we would like to tell you that you can tell us the information you need to change and we will change it for you.

Shari Time: 2019-01-06 12:27

Q: When I input my prescription, I want single vision lenses, not bi-focal. My prescription is written for bi-focal. It says add 2.0 for each lense. Can I just leave off the add? Thank you.

A: Dear Shari, we would like to tell you that if you want single vision lenses, you can leave off the Add. If you still have problems, please feel free to contact us.

CarrieNemo Time: 2019-01-06 07:40

Q: I have my pay pal account number it's 1339354479549540899 and my email address is carrienemo696@yahoo.com I spoke with pay pal and that's the number she gave me for my account number..

A: Dear Carrie Nemo, we are sorry for the inconvenience brought to you. We have made changes to your order. And we have received your money. We will process your glasses immediately.

CarrieNemo Time: 2019-01-06 07:21

Q: Good morning Phyllis my total PD is 33 please pass this information on to Nancy and my pay pal account is CNemo 754 or Carrie Nemo and my email address is carrienemo696@yahoo.com but the money is there for the tint..

A: Dear Carrie Nemo, we are sorry for the inconvenience brought to you. We have made changes to your order. And we have received your money. We will process your glasses immediately.

Pat parsons Time: 2019-01-06 06:40

Q: Do you offer translation lenses?

A: Dear Pat parsons, we would like to tell you that our website can offer transitions lenses. If you still have problems, please feel free to contact us.

Daun Time: 2019-01-05 18:40

Q: Do you ship to Canada?

A: Dear Daun,we would like to tell you that we can ship to Canada.

CarrieNemo Time: 2019-01-05 08:11

Q: Good morning, Nancy this is Carr Nemo my PD in my eyes is a 33 I called my eye Dr..

A: Dear CarrieNemo,you mean that both PD of your eyes are 33.Or the total PD is 33?

CarrieNemo Time: 2019-01-04 20:13

Q: Hello Nancy this is Carrie I sent the money to pay@wherelight.com. I had to redo it I had the wrong pal account for you'll.

A: Dear Carrie Nemo, after you pay money , please inform us and tell us the email address and name of your paypal account, and we will check it for you immediately.

KatherineBarton Time: 2019-01-04 13:04

Q: what is different about the premium coating?

A: Dear Katherine Barton, it is also anti-glare and anti-scratch coatging, but is better than common one.

CarrieNemo Time: 2019-01-03 19:40

Q: The number I got off of my pay pal account is U -55461863YO7396540

A: Dear Carrie Nemo, we have to tell you that it is not a paypal account, would you please tell us the email address and name of your paypal account so that we can search?

Stacy Time: 2019-01-01 18:50

Q: If I order these just wear for fun...and under lenses put "fashion"...do they come with clear lenses?

A: Dear Stacy, we have to tell you that it is frame only, you can enter the Sph as \"plano\" to get glasses with non-prescription lenses, if you still have problems, please feel free to contact us.

Melanie Jordan Time: 2019-01-01 12:30

Q: I ordered glasses last year from y’all an I can’t find my prescription do y’all keep them on file?

A: Dear Melanie Jordan, yes, we do keep our customers\' Rx on file and we will send you an email about the detailed information in your previous order, please check it later and if you have not received it, please check your spam or contact us again for it.

ChristinaBergvall Time: 2019-01-01 10:10

Q: I do not remember my password. This is a problem as I cannot create a new password without knowing what the old one was. Are you able to help??

A: Dear Christina Bergvall, we have reset the password for you and will tell you via email, would you please check it and try again on our website?

María Betancourt Time: 2019-01-01 00:45

Q: Can you find my previous order ?

A: Dear María Betancourt, yes, we can find it for you and we will send you an email about the detailed information in your previous order, please check it later and if you have not received it, please check your spam or contact us again for it.

WandaDixon Time: 2018-12-31 17:41

Q: I ordered some glasses this month (Dec) 2018. I would like to know the status of my glasses. Do you have a way of tracking a order?

A: Dear Wanda Dixon, we have to tell you that it is still being processed since it needs to be custom made, we have rushed it for you and will try our Best to ship the glasses to you as soon as we can.

Corey Time: 2018-12-31 14:06

Q: Won't let me enter my PD number???

A: Dear Corey, we have to tell you that you need to choose a smaller frame instead or pay extra charge to get the frame if you like.

GlynisSylvia Time: 2018-12-31 10:51

Q: I have trouble finding reading glasses because my PD is 27.5 and 28. Some sites can work around this for an extra fee. Do you do this? I would like the lime green Baldick glasses.

A: Dear Glynis Sylvia, the PD range on our website is to make the glasses more accurate, and if you insist on the frame, you can pay extra to get the frame, we will custom make the lenses to fit the frame, your understanding will be greatly appreciated.

Lethia Stewart Time: 2018-12-30 21:13

Q: I have personal frames of my own. Am I able to purchase and mail in to get prescription lenses place in them?

A: Dear Lethia Stewart， we would like to tell you that we can not only sell lenses. You can go to our website to choose any frame you like. We have many discounts now.

Lethia Stewart Time: 2018-12-30 21:08

Q: I received my eyeglasses. I like my frame but my prescription lenses are not visible for me to see through correctly. I feel off balance and unable to see clearly far distance. How can this be corrected? My prescription for glasses are fairly new- 10/24/18.

A: Dear Lethia Stewart, We are sorry to hear that, concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

ArielleMance Time: 2018-12-30 10:18

Q: I am attempting to order new glasses and every frame I select, says my PD is to small. I have been checking the PD range on each frame and selecting frames where my PD is within range. I am still being told to look for another frame. My PD is 57.5 and I was looking at a 53-80 range pair of glasses. The system will not let me proceed. Please advise.

A: Dear ArielleMance ，we would like to tell you that you can choose 57 as your PD. The difference between 57 and 57.5 has no effect on your sight competely. If you still have problems，please feel free to contact us.

KristyRemme Time: 2018-12-30 09:42

Q: Can you accommodate an add of +4.5? My dad has macular degeneration. His prescription for the right eye says balance and the left says the normal measurements but the add says +4.5.

A: Dear Kristy Remme ,this message has been replied via email, please check it.

WANG Time: 2018-12-30 04:49

Q: AAA?容物AAAAA

A: Dear WANG,Could you plese tell us what we can do for you?

AnnaLewis Time: 2018-12-29 19:46

Q: I am trying to get glasses but the pd don’t work on any frames I like. And you keep asking if I’m sure on my prescription and yes I’ve had lens for cataracts.

A: Dear Anna Lewis , we have to tell you that we have made changes on our website and now each frame has its minimum PD so that the glasses can be processed correctly. Please choose another smaller frame instead.

MelissaMahoney Time: 2018-12-29 16:10

Q: I have a prescription for progressive lenses but would like to order a pair of reading and a pair of distance glasses, can I use this prescription to do so?

A: Dear Melissa Mahoney,this message has been replied via email, please check it.

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