Consulting Servive Center

A: Dear Bonnie , We are so sorry for the delay. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear April Jorgenson, We suggest you contact with your drs. we afraid that we can\'t read your drs handwriting.

A: Dear Gertrude Lowrance, We are so sorry to hear this, please don\'t worry, we will help you. We make the glasses with the prescription you entered in the order. Do you mean that prescription is wrong ? Would you please take a photo of your original prescription and send it to us ?

A: Dear Natasha Wilson, we have shipped your order. The tracking number is 9400116902368877478763. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877478763

A: Dear Salina Bermudez, You said that ‘I haven’t received my order yet I would like to cancel it before it is shipped.’ So we have cancelled your order and we have refunded you the money. You can chekc it. Thank you.

A: Dear Marese Vervisch, The prescription you upload in your account is (OD)：SPH:-4.50 CYL:-0.75 Axis:180 (OS)：SPH:-5.25 CYL:0.00, is it correct ? Are you sure about this ?

A: Dear B Cederholm, Do you mean progressive glasses ? We have progressive glasses.

A: Dear Wilmore Renee, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear Marese Vervisch, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of your original prescription and send it to us ?

A: Dear David Coppinger, OK. Thank you.

A: Dear Emily Moss, Sorry. We don\'t accept FSA.

A: Dear Tomi Naff, Yes, you can choose 0.00 as your prescription.

A: Dear Desiree Bohulano, We are so sorry to hear this, please don\'t worry, we will help you. Would you please take a photo of the glasses and send it to us ?

A: Dear Willa Wade, We will ship your in 3 days and we will email you a tracking number. Please don\'t worry.

A: Dear Rennee Cheatham, We would like to tell you that you can only choose one pair of $2.95 glasses in one order.

A: Dear Katrina Tweddle, We would like to tell you that the higher the index, the thinner the lenses. We have Mid-High Index 1.55 Free, High Index 1.61(Thin)+$14.95,Super High Index 1.67(Thiner)+$35.95 and Ultra High Index 1.74 (Ultra thin)+$80.00

A: Dear Dee Marie, Both of them will have UV coating.

A: Dear Debra Stoll， We are so sorry to hear this, please don\'t worry, we will help you. Would you please describe the problem in detail ?

A: Dear Eunice Neves, We will help you. Do you mean that you want to return your glasses to us ? Would you please describe your problem in detail ?

A: Dear Yahsana Brown, Your PD is too small. The big frames can\'t fit you. Please choose small frames Thank you.

A: Dear Loeke, We are located in China. You may have to pay customs fees.

A: Dear David Coppinger, We have finished your glasses. We need to double check your address. Would you please tell us your address in detail ?

A: Dear Georgia Russell, The PD is very important to your vision. We need to make the lenses according to your PD. If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value. Or you can measure it yourself with a millimeter ruler.Follow these simple steps: 1.) Rest a mm ruler on the bridge of your nose just in front of your eyes. Look straight ahead and line up the 0mm marker with the center or one pupil. 2.) Read the ruler in a mirror, or have someone at the same height as you read it. 3.) The mark that lands in the center of the other eye is your Pupillary Distance. 4.) Repeat these steps 2-3 times to make sure your results are accurate.

A: Dear JordanK-J, we would like to tell you that 30.5 is the PD for distance glasses and 29.0 is the PD for reading glasses.Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

A: Dear RhinaJu, Please add the add value to your sph value. If your sph value is -1.00 and add is 2.00, the sph for reading should be +1.00.(-1.00+2.00=+1.00)

A: Dear doshiasims, We would like to tell you that the higher the index, the thinner the lenses. If you don’t know what index she used before, you can consult the doctor. Thank you.

A: Dear Julie, Yes, you can.

A: Dear Amber Jeffcoat, We would like to tell you that we have shipped your order out. Tracking is not updated because your package is still in transit. And the tracking will be updated by local USPS office when your package arrives at next facility. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the pacakge arrives at the destination. We will try our best to make sure that you will receive your package. Thank you.

A: Dear nancy buist, Sorry, we don\'t have it in red.

A: Dear Shelleyann, We can ship to UK by UPS express shipping which costs $18.95. And you can get a prescription from your doctor.