Buy Prescription Glasses Online at Affordable Prices

Christina Flores Time: 2026-05-08 00:50

Q: My order #80426302024463 went to an email address that is incorrect it should go to nyyankeesjeter@yahoo.com and not xtflowers@yahoo.com which is not my email at all

A: Dear Christina Flores, Ok, we have corrected it for you.

Trish Hoskin Time: 2026-05-07 10:01

Q: Hello, there isn't a problem. I just need printable receipts for my orders so I can submit them to insurance. Please let me know how to get them. Thank you, Trish

A: Dear Trish Hoskin, we would like to tell you that we have emailed you receipts.

RABECCA Time: 2026-05-07 07:41

Q: I am trying to check the status of my order. I forgot my password. I clicked the forgot password option. It sends me an email but it keeps telling me link expired. I cant get into my account to check on my order. Help.

A: Dear RABECCA, We have reset the password for you and it is 123456, please try again on our website. We have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50335667907&requester=WT/trackdetails

Liz Hudson Time: 2026-05-07 07:16

Q: Hello, My glasses were received on Tuesday 04 /05. When I took them off for the night yesterday they fell apart. I am requesting full refund including neturn shipping if you want them back. Order #80426181215128

A: Dear Elizabeth Hudson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christina Flores Time: 2026-05-07 06:40

Q: I wanted to track my order #80426302024463 which I can’t find on my account. Thank you

A: Dear Christina Flores, We would like to tell you that we will ship your order out next week. And do you log in your email account: xtflowers@yahoo.com ?

Alexis Scruggs Time: 2026-05-07 06:39

Q: Did you receive my prescription i attached to the email and when will my glasses come

A: Dear Alexis Scruggs, Thanks for your understanding. We would like to tell you that we have changed cyl value from positive to negative. We will process your order immediately.

Cindy Rosales Time: 2026-05-06 19:36

Q: One of my glasses from 80326071612446 leg broke randomly.

A: Dear Cindy Rosales, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Hairston Valeria Time: 2026-05-06 15:21

Q: can I use my points on any eye glass order

A: Dear Hairston Valeria, We would like to tell you that you can use points in your points mall.

hollywoodais hollywood Time: 2026-05-06 15:00

Q: I NEED MY PACKAGE

A: Dear customer, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01045078676609

ashley Hedberg Time: 2026-05-06 13:36

Q: I want to return 3 of the 4 glasses I received as they are too large/heavy for my face order number 80426130023435 I like the hermosa black and already order more

A: Dear Ashley Hedberg, We are sorry to hear that,would you please tell us which pairs don\'t fit you ?

kaileeessmann Time: 2026-05-06 13:21

Q: I paid a bunch extra to get my glasses within 5-9 days. It said they shipped the 30th but according to the tracking link the carrier still hasn't even received them and it's been 6 days since it said it shipped. I really need these by Friday at the latest.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

macylove96 Time: 2026-05-06 12:54

Q: Do you take insurance?

A: Dear customer, You can try to use your insurance card to pay the order first. If it works, it means that you can use your card on our website.

Cindy Esquivel Time: 2026-05-06 10:40

Q: Hello-I recently placed an order for 2 pair of glasses. I noticed I had the incorrect email listed. Can we please update the email to this new one? ncenews121@gmail.com

A: Dear Cindy Esquivel, Would you please tell us your order number first ?

Cindy Vang Time: 2026-05-06 08:20

Q: Hello, is there a way to update my email address on file? I no longer have access to it.

A: Dear Cindy Vang, Would you please tell us your new email address ?

Alexis Scruggs Time: 2026-05-06 07:56

Q: When is my glasses coming

A: Dear Alexis Scruggs, We need to confirm the prescription with you since your cyl values are all positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?

missmargaret13 Margaret Time: 2026-05-06 06:35

Q: When are my glasses gunna ship?

A: Dear Margaret Stohler, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino and frame#Hippie are out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out this week.

Lauren Pratt Time: 2026-05-06 04:31

Q: Where is my order??? 80426191203402

A: Dear Lauren Pratt, We are sorry to tell you that the frame#Form is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

Lauren Pratt Time: 2026-05-06 04:30

Q: Hello where is my order 80426191203402

A: Dear Lauren Pratt, We are sorry to tell you that the frame#Form is out of stock temporarily, so your order is delayed,we will rush order for you when it comes back.

kevin pendleton Time: 2026-05-06 03:19

Q: where is my order

A: Dear Mature, We would like to tell you that your item was delivered to the front desk, reception area, or mail room at 11:00 am on April 23, 2026 in DALLAS, TX 75237. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596373791948

nailahhill30 Time: 2026-05-06 03:14

Q: Are my glasses otw

A: Dear Nailah Hill, Would you please tell us your order number first ?

Heather Rhea Time: 2026-05-05 19:06

Q: Can you tell me if my order is being processed? 80526020539141

A: Dear Heather Rhea, We would like to tell you that we will ship your order out next week.

rrclark120 Time: 2026-05-05 16:07

Q: I have already added your site as an app on my Home Screen. But it continues to show me how to add it to the home screen. How many times does a person have to do it in order to quit seeing the tutorial? Your site has a glitch.

A: Dear customer, we are sorry for this, you can ignore that.

Margaret Gauthier Yoder Time: 2026-05-05 15:25

Q: I just want to verify that the prescription labeled “partner” is correct. There is supposed to be to be an add 1.75. I see it in my saved prescription but not in the order. Please make sure the partner prescription has add 1.75

A: Dear Margaret Gauthier Yoder, We are sorry to hear that,would you please tell us whether you want glasses#Florentina 6117-1 black to be progressive glasses ?

Sunny LeGrand Time: 2026-05-05 14:26

Q: I've tried to track my package within your system and GOFO. I'm not getting any information other than GOFO tells me that WhereLight has NOT given them the package. Can you please give me at least a window of time that I can expect my new glasses? Thank you for your help. ???? Sunny

A: Dear Sunny LeGrand, We would like to tell you that your package was arrived at GOFO Regional Hub, Lewisville, TX. You will receive it soon.

Cat Matthews Time: 2026-05-05 14:00

Q: Hello, I am not able to track my glasses order though DHL as it states that the tracking number that's listed isn't valid. I would appreciate it if this matter could be looked into. Order # 20426241139390 Tracking # CNDFY20426241139390 Thanks, Cat

A: Dear Cat Matthews, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

angie buccino Time: 2026-05-05 10:08

Q: Hello, USPS has asked me to contact you as my order has not been shipped yet the tracking was created a week ago. Tracking number: 9214490323596389252952. According to USPS the order has not been sent out yet or dropped off at the facility. Please confirm the order will be dropped off at the USPS facility this week otherwise they want me to dispute the order. Thank you

A: Dear Angie Buccino, We would like to tell you that your package is moving within the USPS network and is on track to be delivered by the expected delivery date. As of May 6, 2026 at 7:11 pm, it is currently in transit to the next facility. You will receive it soon.

Tori Gruber Time: 2026-05-05 09:44

Q: According to your FAQ section it should take between 2 and 3 days to "process" my order. It has now been 13 days and nothing has changed on my order status. It is still saying "Processing". My order number is: 20426221030526. Please get back to me ASAP so I know if I need to cancel my order and get a refund. I've already left a comment on the consult center and never got a response.

A: Dear Tori Gruber, We would like to tell you that we will ship your order out tomorrow.

Margaret Stohler Time: 2026-05-05 07:38

Q: Why is my order staying it’s finished since 4/29/26 but hasn’t been shipped?

A: Dear Margaret Stohler, We are so sorry for the delay. We are sorry to tell you that the frame#Trevino and frame#Hippie are out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out this week.

loveinviolet Mariah Time: 2026-05-05 02:35

Q: I am checking on Order: 80426280535112 When will it be finished processing?

A: Dear Mariah, We would like to tell you that we will ship your order out next week.

drummerchic1 Time: 2026-05-04 18:25

Q: My glasses came broken. They are squished like some one sat in them or something. I do have pictures to provide. Can you please exchange these or refund

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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