Consulting Servive Center

CarrieBarnett Time: 2022-08-16 14:46

Q: Please advice when my package will arrive

A: Dear Carrie Barnett, we would like to tell you that the shipping time is 15-25 days.

Lori LoraleenMcCloskey Time: 2022-08-16 12:27

Q: I received a message starting my order has shipped but the tracking and location hasn’t changed for over a week can you tell me what’s happening thanks

A: Dear Lori, Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 16, 2022 at 8:52 pm. The item is currently in transit to the destination.You will receive it soon.

MicheleDuBard Time: 2022-08-15 23:05

Q: I just looked at the order and I selected reading instead of distance on both pair ????

A: Dear Michele DuBard, Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

MicheleDuBard Time: 2022-08-15 23:01

Q: After looking at the wording on distance I think I selected the wrong sight for my glasses. I am nearsighted so I need glasses for distance. Can this be confirmed on whether I selected the incorrect one?

A: Dear Michele DuBard, Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Cassandra Clifford Time: 2022-08-15 07:35

Q: It says my order has finished. And the shipping label was Created 6 days ago but not shipped. Can you please let me know why the delay and when the Order will actually ship

A: Dear Cassandra Clifford, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

DawneLillard Time: 2022-08-14 19:32

Q: My PD is different than what the options are to select on my RX. What can I do?

A: Dear Dawne Lillard, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want ?

AmberThievin Time: 2022-08-12 12:10

Q: My order says a shipping label was created 3 days ago but usps is still awaiting package and it hasn’t shipped yet. When can I expect it to ship?

A: Dear Amber Thievin, Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

MirandaLizarraga Time: 2022-08-12 10:56

Q: I have two PD numbers and neither one is showing up as an option

A: Dear Miranda Lizarraga, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Mary Walker Time: 2022-08-11 13:34

Q: I have a prescription how can I submit it.

A: Dear Mary Walker,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Keona Coburn Time: 2022-08-11 05:28

Q: Why haven’t my shipping information updated?

A: Dear Keona Coburn,Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility. You will receive it soon.

LilianaAguedo Reyes Time: 2022-08-11 05:28

Q: Hello. , How long will my order ship?

A: Dear LilianaAguedo Reyes, we would like to tell you that we will ship your order out next week.

AshleyMartin Time: 2022-08-10 14:29

Q: When is my order shipping?? I paid the express shipping method and it says the product is finished for two days now.

A: Dear Ashley Martin, We would like to tell you that your order is being shipped out.You can check the shipping status at https://www.ups.com/track?loc=en_US&requester=QUIC&tracknum=1Z00F5V50474550002/trackdetails

CarrieBarnett Time: 2022-08-10 12:10

Q: Yes please continue with my order.

A: Dear Carrie Barnett, ok, we will continue to process your order.

Stephanie Gentile Time: 2022-08-09 19:55

Q: When will my order ship?

A: Dear Stephanie Gentile, we would like to tell you that we have shipped the order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000055827248

CarrieBarnett Time: 2022-08-09 17:33

Q: I don't want to cancel order. Not cancelled with my consent at all.

A: Dear Carrie Barnett, would we continue to process your order ?

DonnaLaRiviere Time: 2022-08-09 12:43

Q: I am not fully understanding my daughters RX both OD & OS have 1 number each w

A: Dear DonnaLa Riviere, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Susan Newhall Time: 2022-08-09 05:12

Q: I just want the green round ones as a pair of sunglasses. All this measuring stuff is way to much work. How do I get a typical size?

A: Dear Susan Newhall, would you please tell us which frame you want ?

OmayraSalabarria Time: 2022-08-08 10:44

Q: La compra no me cogio el bogo.

A: Dear Omayra Salabarria, we have checked your order and two orders both used bogo discount.

LatoyaSingleton Time: 2022-08-07 11:43

Q: How long will my order ship

A: Dear Latoya Singleton, we will ship your order out this week.

Julie guarino Time: 2022-08-06 14:12

Q: I have a pair of glasses in cart. How do I get to prescription to change pd

A: Dear Julie, If you don\'t know your PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

RoseGore Time: 2022-08-05 17:57

Q: I paid for express shipping ..... when will they ship?

A: Dear Rose Gore, we would like to tell you that we will ship your order#82207290803575 out this week.

WinifredHampton Time: 2022-08-04 00:59

Q: How do I remove one of the glass. It is the blue pair

A: Dear Winifred Hampton, if you don\'t pay the money, you can place a new order directly.

SheylaGonzalez Time: 2022-08-02 22:06

Q: It doesn’t allow me to click the link

A: Dear Sheyla Gonzalez, we have sent it to your email address.

Keona Coburn Time: 2022-08-02 21:29

Q: How long does it take for frames to be shipped?

A: Dear Keona Coburn, we would like to tell you that you can click this link: https://www.wherelight.com/help.php/helpInfo-42.html

SheylaGonzalez Time: 2022-08-02 20:59

Q: Hi how long until you ship orders

A: Dear Sheyla Gonzalez, we would like to tell you that you can click this link: https://www.wherelight.com/help.php/helpInfo-42.html

DeairaHenry Time: 2022-08-02 09:06

Q: It’s over a month dealing with my order what’s the hold up

A: Dear Deaira Henry, sorry for the delay. Your item departed the USPS facility in RALEIGH NC DISTRIBUTION CENTER on August 2, 2022 at 8:44 pm. The item is currently in transit to the destination. You will receive it soon.

JesikaOwens Time: 2022-08-02 06:12

Q: Adress change

A: Dear Jesika Owens, We would like to tell you that we can change the address in the order. Are you sure that you want to cancel the order ?

BerthaMitchell Time: 2022-08-01 16:25

Q: I am near sighted. On do I need to choose distance to see far on my lenses.

A: Dear Bertha Mitchell, Would you please take a photo of the original prescription with PD and attach it in the email so that we can convert the prescription for you first?

YoLanda McCoy Time: 2022-08-01 14:31

Q: The Nidia glasses are 99 cents on the Lucky Spin, but when I add it to my cart, it's the original price $20.95. I want both the green and purple pair but at 99 cents each.

A: Dear YoLanda McCoy, would you please take a screenshot and send it to us so that we can check it for you ?

RoseNEFF Time: 2022-08-01 08:48

Q: I need reading glasses.They tell me they can make regular glasses into only readers,so the top part would be regular glass or plastic and the bottom would be readers ,can you do this

A: Dear Rose NEFF, do you mean that you want bifocal with line lenses ?

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