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  • · Order grand total over US$69.
  • · Automatically apply without coupon code.
  • · Only for US/CA/UK area temporarily.
  • · Exceeding 5 pairs will be charged shipping fee.
 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
  • · Sale items are also eligible for this offer.
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Consulting Servive Center

AmandaGuy    Time: 2022-11-11 02:54
Q: O never received a response back snot my order. Who can i call ?
A: Dear Amanda Guy, We are sorry to hear that, please don\'t worry. We will try our best to help you. Would you please tell us the order number first ?
MiaWalker    Time: 2022-11-09 12:02
Q: I'm trying to order new glasses but there is only one index available. It is not high enough compared to other glasses I've ordered. I need some assistance.
A: Dear Mia Walker, do you choose single vision premium lenses ? If you want to change the index, we suggest you to choose normal single vision lenses.
Liz    Time: 2022-11-09 06:20
Q: Do you make lenses with prisms?
A: Dear Liz, we are sorry to tell you that we can only make normal single vision lenses with prisms.
Clara Kendrick     Time: 2022-11-08 11:17
Q: How do I take advantage of the 50% off my frames and 25% off my lens?
A: Dear Clara Kendrick, do you fill the code in your shopping bag ?
NikkiGutierrez    Time: 2022-11-08 09:10
Q: Can you please provide me with tracking information on my order: 82211040539326
A: Dear Nikki Gutierrez, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903313315000046623558
Kim    Time: 2022-11-07 23:54
Q: I would like to know if you offer small, medium and large in your frames?
A: Dear Kim, sorry, one frame only has one size.
BryGalindo    Time: 2022-11-07 17:35
Q: Hello I was wanting to look up the trackibg for my order!
A: Dear Bry Galindo, you said that you want to change the address. Would you please tell us your correct address ?
NicholeFigueroa    Time: 2022-11-07 06:44
Q: Good morning I would like to know the status for the order 22210220625412. There is not a real information with the tracking number. Since oct 31 the label was created but it have not been received. Thanks
A: Dear Nichole Figueroa, we would like to tell you that your item departed the RALEIGH NC DISTRIBUTION CENTER origin facility on November 7, 2022 at 9:27 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000031541625 You will receive it soon.
NelmarGonzalez    Time: 2022-11-06 10:25
Q: I would like to know about my order. 82210311723562
A: Dear Nelmar Gonzalez. we would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50476596013&requester=WT/trackdetails
MarielaPedraza     Time: 2022-11-06 10:02
Q: It has been over 20 days since my order and over 10 days since you sent me email notification that my order had been shipped out. I have not received anything. All I see based on a tracking number you gave me, is that a label had been created but has no tracking information. Where are my glasses? I ordered two pairs!
A: Dear Mariela Pedraza, sorry, would you please tell us your order number first ?
Karen    Time: 2022-11-05 16:29
Q: Unable to try on
A: Dear Karen, would you please tell us which device you used ?
Jessica    Time: 2022-11-04 21:21
Q: How can I track my order? Order# 82210301344009
A: Dear Jessica, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000030129275
Erin Van Brunt    Time: 2022-11-02 17:04
Q: How do I track my order and when will it arrive? Thanks
A: Dear Erin Van Brunt, we would like to tell you that we will ship your order out today. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.
LauraWarren    Time: 2022-11-02 07:14
Q: Hi, looking for any available shipping info or tracking info in regards to Order 82210071302402 thank you!
A: Dear Laura Warren, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000036637590
Michelle Vazquez     Time: 2022-10-31 08:00
Q: Where does the order ship from?
A: Dear Michelle Vazquez, We would like to tell you that our factory is located in China.
Renee Miller    Time: 2022-10-28 12:18
Q: On my order, I would like to add tint like sunglasses when I go outside. What is that called?
A: Dear Renee Miller,we would like to tell you that you can choose photochromic tint in the lens tint.
Elida Cintron    Time: 2022-10-26 01:16
Q: Hacen envios a Puerto Rico
A: Dear Elida Cintron,yes, we can ship the glasses to Puerto Rico
Tyquasiah    Time: 2022-10-24 07:45
Q: Do y’all sell contacts
A: Dear Tyquasiah, sorry, we don\'t.
AmeyIngram    Time: 2022-10-20 18:35
Q: Where do I find my tracking number. 822101400224352022
A: Dear Amey Ingram,You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000037878954
JoyceGrantham     Time: 2022-10-19 09:50
Q: Why is the tracking not showing on my order ? Is there a way to know when it will be delivered ?
A: Dear Joyce Grantham, it will take 7-14 business days to deliver. We have shipped your order and the package has arrived in the United States. The update of the USPS tracking information is unstable. Sometimes the tracking information will not be updated until the package arrives at the destination. We will try our best to make sure that you will receive your package. Please don\'t worry
ShaunaStrickland    Time: 2022-10-17 16:56
Q: How long after its in "shipped" status does it arrive?
A: Dear Shauna Strickland, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
Francine walker    Time: 2022-10-16 09:28
Q: Trying to track my glasses it's been 2 weeks
A: Dear Francine walker, The tracking shows that 2022-10-16 16:46 NORTH HOUSTON TX DISTRIBUTION CENTER, Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in NORTH HOUSTON TX DISTRIBUTION CENTER on October 16, 2022 at 4:46 pm. The item is currently in transit to the destination. You will receive your order soon. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903225812000034005049
SandraDoyle    Time: 2022-10-16 05:57
Q: To whom it may concern: Could you please give me an update on my order, #22210080910577
A: Dear Sandra Doyle, your order is still in processing. We will ship it in this week and we will email you a tracking number. Thank you.
HerbMeyer    Time: 2022-10-14 13:59
Q: Trying to log in under my name: Carol Meyer
A: Dear Herb Meyer, please log in under your email: hmeyer@bellsouth.net
AshleyAlicea    Time: 2022-10-08 18:25
Q: I was wondering if the kids lenses were polycarbonate lenses. And are the adults?
A: Dear Ashley Alicea, we would like to tell you that the material of our lenses are all resin.
AmyGraham    Time: 2022-10-08 07:35
Q: I'm looking for a pair of tortiousshell glasses. Please help!
A: Dear Amy Graham, please don\'t worry, would you please send us the photo of that frame ?
Darlene     Time: 2022-10-07 08:57
Q: Do you have some Titanium frames for ladies?
A: Dear Darlene, here is the link of Titanium frames: https://www.wherelight.com/PrescriptionGlasses.php?&GENDERS=1&material=3&l=Titanium
KeonneSullivan-Johnson    Time: 2022-10-05 06:32
Q: Hi I did log into my account first and I did live chat chat after it didn’t work and they said to use Chrome browser instead of Safari. It’s still doing it even with Chrome and the website is also freezing up, showing up blank at times, and not doing anything when you try to click on live chat link and other links on the site. There must be some site error? I’ve tried this 10 times so I dot know what to do.
A: Dear KeonneSullivan-Johnson, do you translate the language of the page ?
KeonneSullivan-Johnson    Time: 2022-10-04 16:09
Q: Hi. It’s very frustrating that every time I save items to my wishlist they disappear a few minutes later and I have to keep scrolling forever to find them again…IF I can find them. Is there a glitch with the site? I keep losing dozens of wishlist items
A: Dear KeonneSullivan-Johnson, sorry, do you log in your account first ?
AcaciaWilliams    Time: 2022-10-04 12:08
Q: Can I used insurance coverage towards the cost of glasses?
A: Dear Acacia Williams, sorry, we don\'t support insurance.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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