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etpowell7 Time: 2025-07-22 10:59

Q: glasses were ordered 6/28/25 , they have not been received is there a problem? payment was made when purchased.

A: Dear Earnest Powell,we sent many emails to you and confirm the PD value with you since the PD values you filled in the order are different. And we also need to confirm the Rx with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And would you please tell us your correct PD value ? But we never received your reply. Please contact with us as soon as possible if you receive this message.

Sandersc1215 Time: 2025-07-22 08:45

Q: Would I be able to return my frames to have the lenses replaced?

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return first?

Carrena Murielle Time: 2025-07-22 05:34

Q: Order #20625120515502.... one of my glasses does not have the photochromic lenses as I ordered and paid for

A: Dear Carrena Murielle,We sincerely apologize for any inconvenience you may have experienced. Please help put the photochromic glasses on a piece of white paper and place them outside in the strong sunlight for 5 minutes, then take a picture and provide pictures to us. Our technician will check the cause. By the way, please don\'t put the photochromic glasses in the car, as the protective film on the car glass will affect the sunlight exposure and affect the effect of the photochromic glasses.

spannalf Alfredel Time: 2025-07-21 16:32

Q: The prescription was off. I cannot see through my glasses. Images were blurred. Can I request a refund? Order# 20725101249242. Thanks

A: Dear Alfredel Spann, We are sorry to hear that, and please tell us which pair is not good first, thank you.

jenpalmatier Time: 2025-07-21 11:56

Q: 20725160946488 This is my order number. I paid for expedited shipping. I was checking on the status as I am going on vacation and needed them - which is why I paid extra to have shipped faster! THANK YOU

A: Dear Jennifer Harrington, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50320298478&requester=WT/trackdetails

Jovie Jasper Time: 2025-07-21 11:31

Q: 80725211125585 Hello! I placed this order before I updated my address in your system. I’m sorry!! Can you please ensure it is corrected? Thank you! Correct: Jovie Jasper 7625 Edinborough Way #2113 Edina, MN 55435

A: Dear Jovie Jasper, Please don\'t worry. We have corrected it for you.

Araceli Hernandez Time: 2025-07-21 11:26

Q: Hello! i just wanted to request an itemized receipt for the most recent order .

A: Dear Araceli Hernandez, we have sent the receipt to you via email, you can check it later.

fmisty463 Time: 2025-07-21 11:15

Q: I never received order 80625272254396.

A: Dear Misty Fulton, We are sorry to hear that, please don\'t worry, would you please double check the address you filled below ? Is it correct ? 415 Hayward Bishop Way,Senoia,GA,30276,US .

Jada Dodds Time: 2025-07-20 22:53

Q: Hey the glasses James are broken I need a replacement pair please

A: Dear Jada Dodds,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Ian Bohmfalk Time: 2025-07-20 17:14

Q: I just wanted to see if there was an update on my prescription. I placed the order on July 10th and it has not left the processing stage. It is not very clear how long the process should take so I just wanted to see if I could get an idea of what the estimated delivery date might be.

A: Dear Ian Bohmfalk, We are sorry for the delay, we will ship your order out this week.

yass Nikkhah Time: 2025-07-20 15:15

Q: Hi there I bough two glasses befor one year ago. And bought are broken.What is your support? Best, Yassi Nikkhah

A: Dear Nikkhah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Shannon Espinoza Time: 2025-07-20 12:59

Q: Order 80725080815362 The Carter yellow multi focal progressive lens’ are warped. Everything looks like it is elongated downward to the left hand side. Please help Shannon Espinoza

A: Dear Shannon Espinoza, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, thank you.

Elyse Parks Time: 2025-07-20 12:14

Q: Hello! I just placed an order and realized it’s the wrong shipping address. Order number: 80725201212083. Please ship to: 2546 S Hillock Ave, Chicago, IL, 60608

A: Dear Elyse Parks, We would like to tell you that we have corrected it for you and you can check the picture below.

Federico Castro Time: 2025-07-20 09:55

Q: I receive my recent glasses order but the black snap in add on to my frame it’s missing how to snap it or can anyone help me tell if I’m missing something it’s just the black lenses how do I connect then to the frame ?

A: Dear Federico Castro, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ms.angiegomez Angelica Time: 2025-07-19 19:24

Q: I didn't mean to redeem my point is there anyway to get it back because now the lense i picked is no longer in my cart because I accidently erased it and dont wanna use my points again

A: Dear Angelica, Ok, we have returned your points to your account.

mward1030 Time: 2025-07-19 15:41

Q: USPS lost my package and marked it delivered. I opened a case, they said my package isn't found. I never received my order :(

A: Dear Melissa Ward, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

hf4876 Time: 2025-07-19 14:44

Q: My order said it was shipped July 15th. According to USPS only the label has been created and they are still waiting for the item? Does that mean my order has not been shipped? Order number 80725101416584

A: Dear Megan DodgeSergi, We would like to tell you that your item departed the USPS facility in INDIANAPOLIS, IN 46219 on July 20, 2025 at 5:28 pm. The item is currently in transit to the destination. You will receive it soon.

Frog6074 Time: 2025-07-19 10:05

Q: My glasses don't fit how can I return them and order a different size?

A: Dear customer, We are sorry to hear that, please tell us which pair doesn\'t fit first, thank you.

Chris Time: 2025-07-19 05:47

Q: I’m new to this program. How do I submit my prescription to you?

A: Dear Chris,please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first.

tinkerbell.bluqueen Time: 2025-07-18 11:11

Q: I can not see out of these glasses. Progressive line seems to be too hight. Vision is blurry and distorted, clearer when i pull all the way down my nose. 80525081333408 order number

A: Dear Kimberly Kozakowski, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, thank you.

wandamiranda87.wm Time: 2025-07-18 08:21

Q: I buy few pairs 6 and a pair with denim was loosing the threasds i meed a reimbursent or change please

A: Dear Wanda Miranda, We are sorry to hear that,but we would like to tell you that you can try to cut it first.

asetformula666 Time: 2025-07-18 08:03

Q: I'm just asking to be sure and yes the 25 coupon is accepted.

A: Dear Marg Triplett, Thanks for your understanding. And we have sent the code to your email address: asetformula666@yahoo.com

Paige Time: 2025-07-18 07:51

Q: Hello. I emailed back with my new address. Is that the proper way to notify you guys for an address change on my order?

A: Dear Paige, we have corrected it for you, please don\'t worry.

april1brucker Time: 2025-07-18 05:19

Q: The glasses I recently received broke when I put them on

A: Dear April Grenti, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

april1brucker Time: 2025-07-18 05:19

Q: My glasses I received recently broke. I would like them replaced

A: Dear April Grenti, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Priscilla Lepine Time: 2025-07-17 20:25

Q: My order number is 80725172017210. Can you please ensure the frames with the yellow tint have the same prescription as the blue tint glasses

A: Dear Priscilla Lepine, Please don\'t worry, we have corrected it for you

Priscilla Lepine Time: 2025-07-17 20:23

Q: I just made an order and have the wrong prescription in the yellow tint glasses. The yellow timt glasses should have the same prescription as the blue tint glasses

A: Dear Priscilla Lepine, Please don\'t worry, we have corrected it for you

Sarina Meones Time: 2025-07-17 18:41

Q: I like both Adams and Bighrig but I have a relatively small face and do better with not such a large frame. I wonder if you can do either frame with sunglasses no prescription medium darkness and how much would it cost? Or do you have another suggestion for a fun frame for sunglasses. Grey darkish lens.

A: Dear Sarina Meones, We would like to tell you that you can choose non-prescription lenses directly, then you can choose any tint you want. And the basic price of lenses (exclude the frame) is $29.95 .

whitfield.james James Time: 2025-07-17 12:44

Q: Hi Philis - I responded to your email on Monday on wherelight <service@mail.where-light.com>in regards to order: Order# 80525291711347. I also sent a couple of images showing show the right arm bracket moved a millimeter or so and makes the fit bad. If there is any help you can provide for me to fix these that would be great? Please let me know if you need more pictures. Thanks

A: Dear James, We are sorry to tell you that our email address is service@mail-wherelight.com , not service@mail.where-light.com And we are sorry to tell you that we don\'t receive your photos, would you please send them to us again ?

Sara Koll Time: 2025-07-17 12:18

Q: one of my glasses i received had no prescription on them even though i specified that need a prescription

A: Dear Sara Koll, We are sorry to hear that,do you mean that you want to return the glasses#Keith 12139 in red color ?

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