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Consulting Servive Center

tatita200     Time: 2025-11-29 13:06
Q: Quiero hacer una orden de 4 espejuelos que están en el carrito pero el sistema no me da la opción de checkout. No puedo hacer la orden.
A: Dear customer, Would you please take a screenshot to show us problem in details ?
threestrikes2go     Time: 2025-11-29 11:08
Q: Its a nudes photo on your review page and it's stating from my account...how is that possible...please look into this it's embarrassing ???? ????
A: Dear customer, We are sorry to tell you that we don\'t find any photo via email account: threestrikes2go@yahoo.com Do you have other email account ?
threestrikes2go     Time: 2025-11-29 11:06
Q: Do you allow anyone to log in anyone's account
A: Dear customer, We are sorry to tell you that we don\'t find any photo via email account: threestrikes2go@yahoo.com Do you have other email account ?
peanuttt64 Weslie    Time: 2025-11-29 10:53
Q: I don't know if you actually got the first message from me.I don't know if it went through but I got a pair of glasses that I'm not completely happy with.They are a little larger on my face than what they looked like.And I have another pair coming.So what do I do
A: Dear Weslie Schmitz , We are sorry to hear that,about order#81125180952356 and order#81125201349404,we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $16 coupon in total which is more than the half cost of these eyeglasses. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
peanuttt64 Weslie    Time: 2025-11-29 10:52
Q: What do I do if I don't like them?I love them.They're very cute but they're bigger on my face than they look in the picture.And I have another pair that I ordered that are on the way to
A: Dear Weslie Schmitz , We are sorry to hear that,about order#81125180952356 and order#81125201349404,we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $16 coupon in total which is more than the half cost of these eyeglasses. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
Danielle Benton    Time: 2025-11-29 10:35
Q: Hi, I just ordered the Nadia glasses and they've been delivered by they are immediately giving me a headache due to the tightness of their size I think so I'd like to return these if possible.
A: Dear Danielle Benton,Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?
heidi overy    Time: 2025-11-29 09:24
Q: yes 1305 13th Ln is my address. please send my glasses
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 08:09
Q: yes that’s correct
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 07:41
Q: yes it’s the correct address!!! give me my glasses!!!!
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 06:10
Q: i paid for extra fast shipping. it’s been over 9 days. i want a refund. give me my glasses please i can’t see and im in so much pain
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
heidi overy    Time: 2025-11-29 06:08
Q: yes that’s correct
A: Dear Heidi Overy, About order#81125221057379, we would like to tell you that you will receive it this week. About broken glasses, would you please take a photo of the glasses to show us the problem first?
Sadie Sauls    Time: 2025-11-29 04:27
Q: My glasses have already broken, I think its amanufacterer problem.. My Purple glittery glasses have fallen off the hinge, the metal bit isnt attached to the plaswtic
A: Dear Sadie Sauls, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?
Lizzy RODRIGUEZ    Time: 2025-11-28 17:12
Q: I am not happy with the fit of my most recent purchase, I the description and "try on" they appear much larger, they are so small in person I would not have chosen these
A: Dear Lizzy RODRIGUEZ, We are sorry to hear that, but would you please tell us which pair is small ?
Lizzy RODRIGUEZ    Time: 2025-11-28 17:08
Q: One of the glasses in my most recent order is not as described in the description for it and I am unhappy with my purchase
A: Dear Lizzy RODRIGUEZ, We are sorry to hear that, but would you please tell us which pair is small ?
Jocelyn Gallant    Time: 2025-11-28 16:44
Q: Hi there I accidentally sent my order to the wrong address, how do I update this?
A: Dear Jocelyn Gallant, Please don\'t worry, would you please tell us your correct address so that we can correct it for you ?
Anorris2806     Time: 2025-11-28 13:33
Q: 81025301140290 This order was placed October 30 and I have made 2 enquiries about when it will be delivered. The first date I received for delivery was November 21, when it was not delivered then I was given an updated delivery date of November 27 which was yesterday and it has still not been delivered. Could you please tell me when I can expect it? I have sent an enquiry to DHL as well
A: Dear Ann Norris, Please don\'t worry, if the tracking information is not updated next week, you can contact with us, we will remake order for you.
Greg Riggins    Time: 2025-11-28 12:28
Q: Hello. Please help! I have made a very serious user error and desperately need to cancel the following orders before they are processed! The sight didn't show the orders going thru. On my last attempt it said completed. Now my account shows FIVE PAIRS ordered. I only need one pair. Please help me cancel the following duplicate orders! Please! Order numbers 81125251552032 Order # 81125251641378 order # 81125251703541 order # order#8112526142380. I do not need these four additional glasses! I only need the final & fifth order!#21125261514109. I am desperate to reach someone to help me resolve this! Thank you I'm advance.
A: Dear Ronda Hampton, We are sorry to tell you that these glasses are being processed, concerning your case, we need to deduct 10% of order amount $17.54 in total . So we will cancel these three orders and refund you the money $157.86 in total. Would you please tell us whether you can accept it ?
Dahana    Time: 2025-11-28 12:28
Q: Hey does just the frame mean its comes with the regular fashion lenses or no lenses at all
A: Dear Dahana, It means frame without lenses.
Annette Hoffman    Time: 2025-11-28 11:41
Q: Hello. My name is Annette and I ordered a pair of glasses on November 12,2025. The order number is 21125121418342 They have sill not arrived. I also did not get a reciept for the paymen I made. COuld you please tell me if these glasses were relly ordered and where the payment went?THank you.
A: Dear Annette Hoffman, We would like to tell you that your item arrived at CINCINNATI OH DISTRIBUTION CENTER destination facility on November 28, 2025 at 9:11 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541013943573
Greg Riggins    Time: 2025-11-28 11:37
Q: I have been attempting to purchase ONE pair of Rx glasses on my phone. Each time I attempted to pay the sight just continued to say "loading". Naturally I continued to try & purchase. Now each individual attempt is charged to my account. I only need one pair. How can I cancel the additional orders??! I now have 4 pairs of glasses processing!!! HELP!
A: Dear Ronda Hampton, We are sorry to tell you that these glasses are being processed, concerning your case, we need to deduct 10% of order amount $17.54 in total . So we will cancel these three orders and refund you the money $157.86 in total. Would you please tell us whether you can accept it ?
Annette Hoffman     Time: 2025-11-28 11:35
Q: I purchased glasses on November 12, 2025 order # 21125121418342. I still have not received this order and I am a bit concerned because I did not get the email confirmation of this purchase.Could you please tell me if this order has gone through? We paid $119.95 by credit card.
A: Dear Annette Hoffman, We would like to tell you that your item arrived at CINCINNATI OH DISTRIBUTION CENTER destination facility on November 28, 2025 at 9:11 pm. The item is currently in transit to the destination. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541013943573
Shana Alexander    Time: 2025-11-28 11:16
Q: I sent a picture
A: Dear Shana Alexander, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
Margarita Zambrana    Time: 2025-11-28 10:13
Q: Hola. Los espejuelos que compre los enviaron con la receta mal y no veo nada. La orden es 81125171400139. El modelo de espejuelos es Ashley.
A: Dear Margarita Zambrana, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
Carla Barringer    Time: 2025-11-28 09:11
Q: Can you fill my order -7 00 and 6.50 stigmatism in both eyes. Let me know
A: Dear Carla Barringer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?
heidi overy    Time: 2025-11-28 08:56
Q: my glasses broke and i need them now, i paid for fast shipping and it’s still not here. this was a week ago. i’m so aggravated i want my glasses. i can’t even see
A: Dear Heidi Overy, We are sorry to hear that, would you please double check the address you filled in order ? Is it correct ? 1305 13th Ln,Palm Beach Gardens,FL,33418,US
angie ashby    Time: 2025-11-28 06:46
Q: Hi. I tried to log in to become an affiliate and it says my email and password are incorrect. I then tried to change password and it says my email is not registered. But yet im logged in now, that's how I'm typing this message.
A: Dear Angie Ashby, Do you log in your email account : angie@gnacreations.com ?
Naomi Wurst     Time: 2025-11-28 06:35
Q: I got my glasses. My PD is fine, and I can see very well. I have one problem. The earpieces are pressing down hard on the top of my ear, and it's painful. Is there anything I can do? My order number is; Order Number: 21125062318499 Thank you.
A: Dear Naomi Wurst, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $70 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.
Christine Moreno    Time: 2025-11-27 21:09
Q: Order no: 81125151820194 I was attempting to edit my order before paying it out and it contains a coupon for $100 I earned, I've messaged you almost week ago and yet to hear from you all. I need y'all to take it out of closed. I am depending on these glasses. I am a repeat and loyal customers. Not to mention an influencer who gives a lot of love to you guys. All I ask is take the order out of closed status to unpaid before it too late. That's pretty crazy there is no way to call u guys would speed stuff among for us customers . No. One wants to wait for something they earned rightfully so but hasn't gotten to use the actual prizè Or issuè another coupon so I can actually use it. Thanks Christine Moreno
A: Dear Christine Moreno, we would like to tell you that we have emailed you a new code.You can find it in your email.
Christopher Urbano    Time: 2025-11-27 19:52
Q: Hello my Order: 81125271941482 is being shipped to the wrong address I forgot to change my shipping address as I don’t live there anymore. I know I can change the address since the prescriptions are still being processed and shipping label has not been made can the shipping address be updated to 15250 Carretera Dr Whittier, CA 90605 United States
A: Dear Christopher Urbano,We would like to tell you that we have corrected it for you.
Shana Alexander    Time: 2025-11-27 12:38
Q: I want a refund for order number 81125111206514. The frames are too big. How do I return them?
A: Dear Shana Alexander, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?
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