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Consulting Servive Center

T Fejiro    Time: 2025-04-25 09:06
Q: Hedva Clear. Please kindly send me a photo so I can see the true color. It's showing like white on the website. Thank you.
A: Dear T Fejiro, We\'ve sent you pictures for frame #Hedva 7531 Clear color and #Vlada JM7710 Silver color in email,please check Please feel free to contact us if you have any further questions
sanchezdarlenys    Time: 2025-04-25 08:57
Q: Order 80325271846269 please text me 727 768 4033 or email me at sanchezdarlenys@yahoo.com
A: Dear Darlenys Sanchez, Sorry, would you please tell us whether your sph values are zero ?
sanchezdarlenys    Time: 2025-04-25 08:48
Q: Please text me at 727 768 4033 I sended 2 different recipes and sends them the photos of the original recipes by email
A: Dear Darlenys Sanchez, Sorry, would you please tell us whether your sph values are zero ?
Wendy Poff    Time: 2025-04-25 06:38
Q: I sent an email with a picture of my Rx. If you can just change it to that it would be awesome.
A: Dear Wendy Glenn, We\'ve already changed to the correct Rx for you. We\'ll arrange production for you asap.
Deanna Jones    Time: 2025-04-24 22:22
Q: Hi I need to change my shipping address in an order I placed
A: Dear Deanna Jones, We\'re so sorry that we have not found your most recent order. Your previous order was April 8, 2024 . If you have a new order now, please let us know the order number and the correct shipping address.
Wendy Poff    Time: 2025-04-24 19:34
Q: I need to cancel my order. I used my daughter's ex instead of mine
A: Dear Wendy Glenn, Don\'t worry. We can change the Rx for you in the order. Do you still wanna cancel the order? Please let us know if you can accept we change Rx for you
Dena Gardner    Time: 2025-04-24 18:08
Q: i need to make sure my address is correct. but i don't know where to do that
A: Dear Dena gardner, We send you an email. Here is the screenshot of your address in your order, please check If anything needs to change,please let us know
jos_92    Time: 2025-04-24 16:40
Q: Can I still get my PD changed? I just placed my order yesterday
A: Dear Joselyn Rosas, Don\'t worry. We\'ve already modified the correct PD for you in the order
jos_92    Time: 2025-04-24 16:39
Q: Hi,I just placed my order of glasses and it included the wrong PD pupillary distance :((. One pair of glasses of glasses was correct with it being OD-R 31 and OS-L 33. The other three say R 32 and L 32. I was wondering if there is still time for me to get the PD corrected to having all of them be OD-R 31 and OS- L 33. I really hope this is still possible. Thank you.
A: Dear Joselyn Rosas, Don\'t worry. We\'ve already modified the correct PD for you in the order
pupfam     Time: 2025-04-24 14:11
Q: My order has seemed to be stalled for over a week now is it possible to find out what’s going on with my order I have never seen it this slow before
A: Dear Anne, We are sorry for the delay, we will ship your order out this week.
Gee    Time: 2025-04-24 10:52
Q: i I NEED AN INVOICE
A: Dear Gee Robinson, We send you an email. The attachment is your receipt of order 80225070355095 . Please let us know if you have any further questions.
sanchezdarlenys    Time: 2025-04-24 10:05
Q: I need information about my order 80325271846269 I did 1 month ago
A: Dear Darlenys Sanchez,We need to confirm the prescription with you since you filled different prescriptions in the order. Would you please tell us whether the original prescription is contact lens\'s prescription ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, would you please contact with us as soon as possible ?
Sheila glad     Time: 2025-04-24 08:40
Q: How can I return Glasses, it was not let me put Order number in Thanks
A: Dear Sheila GLAD, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. Which pair of glasses do you wanna return and What was it that you didn\'t like? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.
Lourdes Rodriguez    Time: 2025-04-24 08:27
Q: Hello, can you send me my receipt for an order i made on 01/28/2025 for $54.52. Thank you.
A: Dear Lourdes Rodriguez, We send you an meail.The attachment is your receipt of order 20125280727051.
Lourdes Rodriguez    Time: 2025-04-24 08:25
Q: Hello. can you please send me a receipt for an order I placed on 01/28/2025 for $54.52. I don't remember the emailed I used when I ordered my glasses. Thank you. Lourdes Rodriguez
A: Dear Lourdes Rodriguez, We send you an meail.The attachment is your receipt of order 20125280727051.
Courtney Stout    Time: 2025-04-24 07:41
Q: I am trying to complete a purchase, but your website refuses all of my payment methods.
A: Dear Courtney Stout, Don\'t worry. We\'ve already received your order and three pairs of glasses are all in production.
Pam Karabinos    Time: 2025-04-24 04:14
Q: My glasses came yesterday, and the right arm is sprung. The spring hinge is defective.
A: Dear Pam Karabinos, We sincerely apologize for any inconvenience you may have experienced. Could you please kindly take pictures of the borken spring hinge part for us? Then we can check for you.
Michelle Pate    Time: 2025-04-24 03:59
Q: How do I send you a picture of the broken frame?
A: Dear Michelle,please send us pictures in email.we received your email.But we can\'t see and open your pictures Could you kindly resend us pictures?
Zuri Jenkins    Time: 2025-04-23 22:24
Q: A pair of glasses I had for the order 80125080352241 broke and I was wondering if I was still under warranty and could get them fixed
A: Dear Zuri Jenkins， We sincerely apologize for any inconvenience you may have experienced. Could you please kindly let us know which pair of glasses is broken? And please send us pictures of the broken part ,then we can check for you.
mrs.hdenny     Time: 2025-04-23 16:48
Q: I'm ordering progressive glasses and the rx for ADD is 0.75 for both eyes but the lowest option available is 1.00. Can I fix this?
A: Dear Hdenny, We\'re so sorry that we can\'t make the Add which is below 1.00. We suggest that you can choose single vision lenses. Please let us know if you have any further questions.
Patricia DiStefano    Time: 2025-04-23 10:55
Q: I was tracking my latest purchase and it shows that a label was created at 4:12am on the 19th of April. Is that the latest update? Has it been given to USPS for delivery yet? Thanks in advance, Patricia DiStefano
A: Dear Patricia DiStefano, We\'re so sorry that the parcel is in the process of being prepared for shipment to the US. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111206212842485110
jenlorenz    Time: 2025-04-23 10:40
Q: I recently purchased 3 pairs of glasses.One pair of my glasses has a prescription problem, it seems to be set incorrectly. The others are fine. I need them to be replaced. Thank you
A: Dear jennifer lorenz, We sincerely apologize for any inconvenience you may have experienced. Could you please kindly let us know which pair of glasses has a prescription problem? Then we can check for you.
Sheila Rivera    Time: 2025-04-23 08:22
Q: I want a Phone number to call a custumer representative
A: Dear Sheila Rivera, Sorry we don\'t have a phone number for customer representative. You can contact us by email if you have any questions.
Jan Pringle    Time: 2025-04-23 08:20
Q: Follow up to my previous question: I forgot to say my prescription is for progressive lenses. The PD is written as "Distance 65" and "Near 62." How should I enter it?
A: Dear Jan Pringle For progressive lenses, the PD is 65mm. Please let us know if you have further questions.
Jan Pringle    Time: 2025-04-23 08:17
Q: My prescription is written with a PD of "Distance 65" and "Near 62." How should I enter it on your site?
A: Dear Jan Pringle, For progressive lenses, the PD is 65mm. Please let us know if you have further questions.
Michelle Pate    Time: 2025-04-22 17:33
Q: My Marlo glasses frame broke and all I did was push them up on my nose because they were sliding down my nose at work. I've only had them since the 1st of Feb 2025. I ordered them in Jan 2025. Is there any way to get the frame replaced? My ordered #80125121105416 . Michelle Pate 2556 Franks Drive, Madison Indiana 47250
A: Dear Michelle Pate, We sincerely apologize for any inconvenience you may have experienced. If it is convenient, please take a picture for us and then we can check for you.
Deborah Gilbert    Time: 2025-04-22 15:11
Q: My PD is 57 and the options only go as low as 58. Am I able to order glasses thru your company?
A: Dear Deborah Gilbert, There are many frames in our website and different frames have different PD ranges。 You can filter the glasses that fit your PD 57 mm on our website Please let me know if you have further questions
lydia tyburski    Time: 2025-04-22 14:38
Q: Hello, I think I May have entered my prescription in wrong.
A: Dear Lydia tyburski, We need to confirm the prescription with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ?
Charla Neuman    Time: 2025-04-22 14:32
Q: Hello, I ordered two pairs of glasses and when I pulled up the order, it said payment hadn’t been received. So I paid for them again. Then it showed that I had ordered them twice and the first two pair should be on the way. please cancel order 80425122202357 since I already paid for the duplicate order. thank you.
A: Dear Charla Neuman， Ok no problem. Don\'t worry. We will cancel the order 80425122202357 and arrange the refund $98.95 for you asap.
T Fejiro    Time: 2025-04-22 13:34
Q: Hello. Lakin White frames. Please send me pictures so I can see true color. Thanks.
A: Dear T Fejiro, Pictures of frames #Kiana white color and #Lakin white color are attached,please check. Please kindly let us know if you have any further questions.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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