Buy Prescription Glasses Online at Affordable Prices

jwatsonfay - Jennifer Time: 2026-05-21 15:54

Q: Hello, This was my first time purchasing glasses with WhereLight. I am unhappy with my purchase. I paid for my purchase through Klarna. How can I return the glasses to you and get a refund. I do not want them re-made. There were multipule problems. I wuld just like to send them back to you please. Them have Klarna refund my money. Thank you

A: Dear Jennifer, To help us process your return smoothly and address these quality issues for future customers, could you please briefly share the specific problems you encountered with your glasses? This will also allow us to flag any urgent concerns with our production team immediately. Thank you for bringing this to our attention.

rrclark120 Time: 2026-05-21 14:19

Q: Order number 80526021156590 Why are these glasses still in processing? When will they be ready to be shipped?

A: Dear Rosie Clark, We would like to tell you that we have shipped glasses out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01052456057987

Saracho Mayra Time: 2026-05-21 13:55

Q: I just made a prescription order with sunglasses I chose tint instead of polarized How do I make the change?

A: Dear Mayra Saracho, Would you please tell us whether you want glasses#Paisley 59026 floral with polarized tint ?

MAKAYLA KRUSE Time: 2026-05-21 12:49

Q: The arms of my glasses aren't straight. One side curves a lot more than the other.

A: Dear MAKAYLA KRUSE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Charissa A Smalls Time: 2026-05-21 11:59

Q: Order number:80426212201589 Hello, I just received my glasses and I can not see out of the gold frames. I put a not in the message box to add +2.25 to both glasses. It took this long to receive them and I still can't see!

A: Dear Charissa Smalls, We are sorry to hear that,but do you mean that you want glasses#clip on 21 to be progressive lenses ?

harolynbrayboy Time: 2026-05-21 11:38

Q: What is the mailing status of order #80326171147204? Tracking number 1ZG841J50326147923. I paid for express shipping and it's only showing label created 5/18/26. Please advise

A: Dear Harolyn Brayboy, We have checked tracking information and it shows that you will receive it this week.

Karen Moore Time: 2026-05-21 10:48

Q: I do not like my one pair of glasses. What can I do?

A: Dear Karen Moore, We are sorry to hear that,would you please tell us which one you don\'t like ?

Dorta Huertas Time: 2026-05-21 08:13

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

Dorta Huertas Time: 2026-05-21 08:12

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

Dorta Huertas Time: 2026-05-21 08:12

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

jocelynn Hernandez Time: 2026-05-21 06:21

Q: Hello Can you give me more information on my order status please and thank you

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

Mileidy Rivera Time: 2026-05-21 06:20

Q: From may 16 doesnt see any update about my order

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

jocelynn Hernandez Time: 2026-05-21 06:19

Q: Hello I would like to know where is my package, I alredy try to track it with the tracking website you have provided but it shows delivered when I haven’t received them plz help

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

Raiza Ramos Deatherage Time: 2026-05-21 02:56

Q: I received a notification on the 5/16/2026 from Wherelight saying my.items have shipped and provided a USPS tracking number. I checked USPS today, 5/20/2026, and USPS states the label has been created, but they are still awaiting.the items. Can someone please tell me when I will be getting.my glasses? I paid extra for advanced delivery and placed my.order on 5/10/2026. Normally it takes 10 days to arrive, but USPS says it doesn't even have my items.

A: Dear Raiza Ramos, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:37 am. The item is currently in transit to the destination. You will receive it soon.

mla_frenais Time: 2026-05-21 01:37

Q: Hello Please advise the status of my order. It’s been a while. Where are the glasses ThankYou?

A: Dear customer, We would like to tell you that your package has arrived at GOFO Regional Hub,Vernon, CA. You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050558168705

Cheryl Ball Time: 2026-05-20 21:29

Q: My glasses dont fit and i cant see at all. To large and arms to long. Please i would like a refund. Cheryl Ball 501-424-1737

A: Dear Cheryl Ball, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

barbara.salcedo Time: 2026-05-20 19:21

Q: Order 20526151358159, any updates? The last update on your website is from 05.17.2026.

A: Dear customer, We would like to tell you that we will ship your order out next week.

Erin Goode Time: 2026-05-20 19:08

Q: Prescription isnt right, need the return address to send back

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Erin Goode Time: 2026-05-20 18:52

Q: How do I return my glasses the prescription is terrible

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Erin Goode Time: 2026-05-20 18:51

Q: My glasses prescription is not right, cannot see out of them, please explain your refund policy

A: Dear Erin Goode, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Dorta Huertas Time: 2026-05-20 18:43

Q: my delivery was returned to sender whyyyy

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 81A ringwood avenue rear 2nd fl,Wanque,NJ,07026,US

ljewall Time: 2026-05-20 15:32

Q: I'm about to place my order for $75 US, which is approximately $100 C, do you know how much extra I'll have to pay in tax and international shipping? Do you ship through Canada Post, which is cheaper, or a courier service? Thanks, Leah

A: Dear customer, We would like to tell you that if you chose economy shipping, you will not be charged tax in normal.

Dorta Huertas Time: 2026-05-20 13:04

Q: my order was not delivered it says returned to sender please advise

A: Dear Dorta Huertas, We are sorry to tell you that your package is returned to us. Please don\'t worry. We will try our best to make sure that you can receive your package. Would you please double check your address and tell us if it is correct? If it is incorrect, please tell us the correct one. When we receive your order, we will redeliver it to you. Your patience and understanding will be greatly appreciated. 81A ringwood avenue rear 2nd fl,Wanque,NJ,07026,US

kirbylwinters Time: 2026-05-20 06:33

Q: Hello, I am trying to find out how to return two of the four items I purchased on order number 20526051049398 placed on 5/5/2026 and received today, 5/20/2026. One pair has a broken nose piece and the other pair did not fit. If someone could please help me with this I'd greatly appreciate it. I do not want to miss my window of opportunity to return these items. It will be for the Pulse (clear) and Lustre (black and gold) glasses. Thank you, Kirby Winters

A: Dear Kirby Winters, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the broken nose piece glasses to show us the problem first?

Hall James Time: 2026-05-20 05:32

Q: I can not get emails on my phone so I cannot copy and paste. I need you to reorder and apply the credit and send the balance so I can pay it. Otherwise I will contact paypal for a total refund.

A: Dear Hall James, Would you please fill the code on your shopping cart and take a screenshot of it ? You can send it to our email address: service@mail-wherelight.com

Diana Green Time: 2026-05-20 02:20

Q: Ordernr. 80526040623073, Goodmorning I still havent received my glasses as Evri seem to have lost it. What do I do now I'm out of pocket and haven't received my order. Looking fwd to your reply. Regards Diana Green

A: Dear Diana Green, We are sorry to hear that,would you please double check the address you filled below ? Is it correct ? Flat 10 st. Josephs court, 24 forest view ,London,North chingford,E4 7UA,GB. And you can check status at https://www.evri.com/track/parcel/H01SRA0071741055/details

Caitlyn Bullock Time: 2026-05-19 20:15

Q: 80526071534135 - order number My package is still showing label created from six days ago, I’m worried it won’t be here before I move across country. Is there anyway to get an update?

A: Dear customer, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on May 19, 2026 at 4:43 pm. The item is currently in transit to the destination. You will receive it soon.

Anna Time: 2026-05-19 20:12

Q: Can you get progressive lenses that are photochromic? The website doesn't show that as an option once I put my prescription in. Thanks!

A: Dear customer, We are sorry to hear that, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

Anna Time: 2026-05-19 20:08

Q: Is it possible to get a lens that is both progressive and photochromic? The website does not show it as an option. Thanks!

A: Dear customer, We are sorry to hear that, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to choose ?

Suheily Morales Time: 2026-05-19 18:35

Q: Hello! I would like to know if these glasses have any type of warranty, since the area where the nose pads are attached came off. Please let me know if there are any repair or replacement options available. Thank you.

A: Dear Suheily Morales, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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