Buy Prescription Glasses Online at Affordable Prices

Kaycie Pressley Time: 2026-05-23 09:23

Q: Hi, why is my order taking so long?

A: Dear customer, We are sorry for the delay, we will ship your glasses out tomorrow.

tookpie Time: 2026-05-23 09:06

Q: I only use my desktop computer. Can you tell me how to use my VIIP card when not ordering on cell phone please? I love all my glasses from you and hope to take advantage of the free shipping. Thank you!

A: Dear customer, We would like to tell you that you can choose economy shipping, the shipping fee will be automatically waived.

lataija hurts Time: 2026-05-23 09:05

Q: Frame too big

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

jwatsonfay Time: 2026-05-23 08:32

Q: I can not explain the curvature of the lenses. My eyes could not adjust to the lenses I had a bad headache after trying to wear them . 2 of the frames looked bad on me. I would just like to send them back please. Thank you! If you would provide an address for the return. I have already packaged everything up the way it was delivered to me in good condition.

A: Dear customer, We are sorry to hear that,would you please tell us which pairs have problems ?

dylee.lott89 Time: 2026-05-23 07:43

Q: I paid for advance shipping and it's already been a week since I've ordered my glasses. Why offer advance shipping if it was still going to take the same amount of time as regular shipping.

A: Dear customer, We have checked the tracking information and it shows that it was delivered. Do you receive it ?

Michelle McMullin Time: 2026-05-22 21:55

Q: I need to cancel/adjust order 80526221408000 I think I have my PD measurement wrong. I got my new frames today from a previous order but I get really nauseous every time I put them on. I need to have my doctor check my PD and adjust this order. Can you help with that? Is it possible to get the lenses from my past order (80526062059460) adjusted when I get the correct measurement? Thank you!!

A: Dear Michelle McMullin, We can correct PD value, are you sure that you want to cancel order ?

Chris Johnson Time: 2026-05-22 19:36

Q: I have been trying to order glasses online for like an hour now, when I go through all the motions and get to the end to click "Add to Bag", the screen loads again and then it takes me to an empty shopping bag every time. Am I missing something here?

A: Dear customer, We are sorry to hear that,would you please take a video to show us problem in details ?

MikelMEgersonSr Time: 2026-05-22 13:20

Q: The frames were not the quality I expected. I would like to choose different frames if possible.

A: Dear Mike, We are sorry to hear that,would you please tell us order number first ?

Aisha Fuseni Time: 2026-05-22 10:11

Q: My glasses that I’ve ordered and received did not come with the transitional lens nor did it come with the color in the lens please advise

A: Dear Aisha Fuseni, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ash Time: 2026-05-21 21:28

Q: Hi!! I was wondering if I could make a return, my glasses are just a little too big for my style, the email address to the order is ashleyandmaximilliangc@gmail.com and the order id is 80526031526287 thank you so much!!

A: Dear Ash, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ibis Ayala Time: 2026-05-21 18:32

Q: Good night. Just a question. Why my order take so long??

A: Dear Ibis Ayala, We are so sorry for the delay. We are sorry to tell you that the frame#Max H81007 red is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out asap.

olgsant Time: 2026-05-21 17:33

Q: My order don't are the same of my prescription 80526020444300. I can't see with then. And that prescription I'm using with other lens that I ordered before

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Mileidy Rivera Time: 2026-05-21 16:03

Q: From may 16 doesn’t view any changes on the tracking information. Still says label created. I pay for advanced shipping. An today may 21 still the same order status.

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

trinafrost72 Time: 2026-05-21 15:58

Q: Didn’t receive my package

A: Dear customer, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:16 pm on May 21, 2026 in KINGSPORT, TN 37664. Do you check your mailbox ?

jwatsonfay - Jennifer Time: 2026-05-21 15:54

Q: Hello, This was my first time purchasing glasses with WhereLight. I am unhappy with my purchase. I paid for my purchase through Klarna. How can I return the glasses to you and get a refund. I do not want them re-made. There were multipule problems. I wuld just like to send them back to you please. Them have Klarna refund my money. Thank you

A: Dear Jennifer, To help us process your return smoothly and address these quality issues for future customers, could you please briefly share the specific problems you encountered with your glasses? This will also allow us to flag any urgent concerns with our production team immediately. Thank you for bringing this to our attention.

rrclark120 Time: 2026-05-21 14:19

Q: Order number 80526021156590 Why are these glasses still in processing? When will they be ready to be shipped?

A: Dear Rosie Clark, We would like to tell you that we have shipped glasses out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01052456057987

Saracho Mayra Time: 2026-05-21 13:55

Q: I just made a prescription order with sunglasses I chose tint instead of polarized How do I make the change?

A: Dear Mayra Saracho, Would you please tell us whether you want glasses#Paisley 59026 floral with polarized tint ?

MAKAYLA KRUSE Time: 2026-05-21 12:49

Q: The arms of my glasses aren't straight. One side curves a lot more than the other.

A: Dear MAKAYLA KRUSE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Charissa A Smalls Time: 2026-05-21 11:59

Q: Order number:80426212201589 Hello, I just received my glasses and I can not see out of the gold frames. I put a not in the message box to add +2.25 to both glasses. It took this long to receive them and I still can't see!

A: Dear Charissa Smalls, We are sorry to hear that,but do you mean that you want glasses#clip on 21 to be progressive lenses ?

harolynbrayboy Time: 2026-05-21 11:38

Q: What is the mailing status of order #80326171147204? Tracking number 1ZG841J50326147923. I paid for express shipping and it's only showing label created 5/18/26. Please advise

A: Dear Harolyn Brayboy, We have checked tracking information and it shows that you will receive it this week.

Karen Moore Time: 2026-05-21 10:48

Q: I do not like my one pair of glasses. What can I do?

A: Dear Karen Moore, We are sorry to hear that,would you please tell us which one you don\'t like ?

Dorta Huertas Time: 2026-05-21 08:13

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

Dorta Huertas Time: 2026-05-21 08:12

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

Dorta Huertas Time: 2026-05-21 08:12

Q: reship my order

A: Dear customer, Would you please tell us your correct complete address first ?

jocelynn Hernandez Time: 2026-05-21 06:21

Q: Hello Can you give me more information on my order status please and thank you

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

Mileidy Rivera Time: 2026-05-21 06:20

Q: From may 16 doesnt see any update about my order

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

jocelynn Hernandez Time: 2026-05-21 06:19

Q: Hello I would like to know where is my package, I alredy try to track it with the tracking website you have provided but it shows delivered when I haven’t received them plz help

A: Dear Jocelynn Hernandez, We have checked the tracking information and it shows that it was delivered. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050915855428

Raiza Ramos Deatherage Time: 2026-05-21 02:56

Q: I received a notification on the 5/16/2026 from Wherelight saying my.items have shipped and provided a USPS tracking number. I checked USPS today, 5/20/2026, and USPS states the label has been created, but they are still awaiting.the items. Can someone please tell me when I will be getting.my glasses? I paid extra for advanced delivery and placed my.order on 5/10/2026. Normally it takes 10 days to arrive, but USPS says it doesn't even have my items.

A: Dear Raiza Ramos, We would like to tell you that your item arrived at the GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:37 am. The item is currently in transit to the destination. You will receive it soon.

mla_frenais Time: 2026-05-21 01:37

Q: Hello Please advise the status of my order. It’s been a while. Where are the glasses ThankYou?

A: Dear customer, We would like to tell you that your package has arrived at GOFO Regional Hub,Vernon, CA. You will receive it soon. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01050558168705

Cheryl Ball Time: 2026-05-20 21:29

Q: My glasses dont fit and i cant see at all. To large and arms to long. Please i would like a refund. Cheryl Ball 501-424-1737

A: Dear Cheryl Ball, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Did you wear the glasses which filled this prescription? If you use this prescription before, would you please wear the previous eyeglasses which used this prescription and take a photo of it ? And would you please wear the eyeglasses which you bought from us and take a photo of it ?

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