Buy Prescription Glasses Online at Affordable Prices

mhschulz42 Time: 2025-07-23 10:24

Q: Hello, I know my glasses haven’t shipped yet and I noticed it didn’t have my unit number on the address. Can we add that? It’s unit 3. I have updated it on the site. Thank you

A: Dear Maddick Schulz, Ok, we have added it for you

shannonglennmaybe Time: 2025-07-23 10:02

Q: I received a text stating to contact about my order. This has never happened before….. so I’m trying to get the status of my order

A: Dear Shannon Austin, We are so sorry to tell you that the frame #Astrid 819 blue color in your order is discontinued. And we sent many emails to you, but you don\'t reply us, if you can receive this, please contact with us as sson as possible. Would you please choose a different frame on our website ? The price of the frame#Astrid 819 blue color is $12.95, you can go to choose a frame which the price is around $15. We will not charge you the price difference. Then please tell us the frame name and color. We will change it for you.

Pammie Time: 2025-07-23 09:43

Q: I ordered 2 pair of glasses at the end of June and I have yet to recieve them. I have Recieved emails saying that I need to verify the PD, which I have confirmed and I’m still receiving the email, but no glasses. The prescription was attached when I placed the order. Please advise.

A: Dear Pammie Parker, Sorry, did you meansure it by yourself ? Do you confirm it with your doctor ? Because the PD value 74 is big, so we want to double check it.

Mills Nicole Time: 2025-07-23 09:27

Q: I ordered glasses in May and the arm is already broken. This is my third time ordering these frames. I’m really disappointed in the quality of the glasses.

A: Dear Mills Nicole, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

brookedickson3333 Kara Brooke Walker Time: 2025-07-23 02:44

Q: I paid for faster shipping, yet my glasses show no movement. They were "shipped" the 16th of July. And still, there is NO UPDATE past the shipping label being created. My last glasses order was shipped late, and now this order appears to be missing. See the tracking info on the image I've attached. My name is Kara Attebury, and my order number is 80725141553373 and it was created on July 14th. I should have received it by now, or at least seen more than a shipping label created and no movement of package.

A: Dear Kara Brooke Walker, We have checked the tracking information and it shows your item was delivered in or at the mailbox at 9:02 am on July 23, 2025 in SILOAM SPRINGS, AR 72761. Do you check your mailbox ? You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900588805

pjaimejr1 Time: 2025-07-22 23:52

Q: I am not satisify with my glasses amd wish to convert them back to bi focals

A: Dear Paul Jaime Jr, We are sorry to hear that, would you please tell us whether you feel dizzy or fuzzy when you wear these glasses ?

wcandice30 Time: 2025-07-22 20:56

Q: Hi, my name is Candice, order #80725222043148. This message is just to inform you that I just placed an order for two frames with Rx.

A: Dear Candice Wesley, Ok, we will process your order immediately.

Christiana Wattley Time: 2025-07-22 16:55

Q: My glasses frame broke after only two times of me wearing them

A: Dear Christiana Wattley, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Jana Rodgers Time: 2025-07-22 12:57

Q: Can you help me track my order? The order is 20725070717431. Thank you

A: Dear Jana Rodgers, We are sorry to hear that,we have checked the tracking information. It shows that the delivery date will be provided as soon as possible and they\'ve corrected the street number, and the package is on its way to the updated address. Do you contact with your local UPS office ?You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50316997800&requester=WT/trackdetails

Jana Rodgers Time: 2025-07-22 12:53

Q: Can you help me track my order? The order number is 20725070717431. Thank you

A: Dear Jana Rodgers, We are sorry to hear that,we have checked the tracking information. It shows that the delivery date will be provided as soon as possible and they\'ve corrected the street number, and the package is on its way to the updated address. Do you contact with your local UPS office ?You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50316997800&requester=WT/trackdetails

awisenurse Time: 2025-07-22 12:10

Q: The prescription was off. I cannot see through my glasses. Images were blurred. Can I request a refund or to correct them? I have had a terrible experience. I paid for expedited shipping and they took a long time to receive them and now I can’t even use them. Thanks

A: Dear APRIL WISE, We are sorry to hear that, would you please tell us which pair has problems ?

etpowell7 Time: 2025-07-22 10:59

Q: glasses were ordered 6/28/25 , they have not been received is there a problem? payment was made when purchased.

A: Dear Earnest Powell,we sent many emails to you and confirm the PD value with you since the PD values you filled in the order are different. And we also need to confirm the Rx with you. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? And would you please tell us your correct PD value ? But we never received your reply. Please contact with us as soon as possible if you receive this message.

Sandersc1215 Time: 2025-07-22 08:45

Q: Would I be able to return my frames to have the lenses replaced?

A: Dear customer, We are sorry to hear that,would you please tell us which pair you want to return first?

Carrena Murielle Time: 2025-07-22 05:34

Q: Order #20625120515502.... one of my glasses does not have the photochromic lenses as I ordered and paid for

A: Dear Carrena Murielle,We sincerely apologize for any inconvenience you may have experienced. Please help put the photochromic glasses on a piece of white paper and place them outside in the strong sunlight for 5 minutes, then take a picture and provide pictures to us. Our technician will check the cause. By the way, please don\'t put the photochromic glasses in the car, as the protective film on the car glass will affect the sunlight exposure and affect the effect of the photochromic glasses.

spannalf Alfredel Time: 2025-07-21 16:32

Q: The prescription was off. I cannot see through my glasses. Images were blurred. Can I request a refund? Order# 20725101249242. Thanks

A: Dear Alfredel Spann, We are sorry to hear that, and please tell us which pair is not good first, thank you.

jenpalmatier Time: 2025-07-21 11:56

Q: 20725160946488 This is my order number. I paid for expedited shipping. I was checking on the status as I am going on vacation and needed them - which is why I paid extra to have shipped faster! THANK YOU

A: Dear Jennifer Harrington, We would like to tell you that we have shipped your order out. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50320298478&requester=WT/trackdetails

Jovie Jasper Time: 2025-07-21 11:31

Q: 80725211125585 Hello! I placed this order before I updated my address in your system. I’m sorry!! Can you please ensure it is corrected? Thank you! Correct: Jovie Jasper 7625 Edinborough Way #2113 Edina, MN 55435

A: Dear Jovie Jasper, Please don\'t worry. We have corrected it for you.

Araceli Hernandez Time: 2025-07-21 11:26

Q: Hello! i just wanted to request an itemized receipt for the most recent order .

A: Dear Araceli Hernandez, we have sent the receipt to you via email, you can check it later.

fmisty463 Time: 2025-07-21 11:15

Q: I never received order 80625272254396.

A: Dear Misty Fulton, We are sorry to hear that, please don\'t worry, would you please double check the address you filled below ? Is it correct ? 415 Hayward Bishop Way,Senoia,GA,30276,US .

Jada Dodds Time: 2025-07-20 22:53

Q: Hey the glasses James are broken I need a replacement pair please

A: Dear Jada Dodds,We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Ian Bohmfalk Time: 2025-07-20 17:14

Q: I just wanted to see if there was an update on my prescription. I placed the order on July 10th and it has not left the processing stage. It is not very clear how long the process should take so I just wanted to see if I could get an idea of what the estimated delivery date might be.

A: Dear Ian Bohmfalk, We are sorry for the delay, we will ship your order out this week.

yass Nikkhah Time: 2025-07-20 15:15

Q: Hi there I bough two glasses befor one year ago. And bought are broken.What is your support? Best, Yassi Nikkhah

A: Dear Nikkhah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, please take a photo of the glasses to show us the problem first, thank you.

Shannon Espinoza Time: 2025-07-20 12:59

Q: Order 80725080815362 The Carter yellow multi focal progressive lens’ are warped. Everything looks like it is elongated downward to the left hand side. Please help Shannon Espinoza

A: Dear Shannon Espinoza, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first, thank you.

Elyse Parks Time: 2025-07-20 12:14

Q: Hello! I just placed an order and realized it’s the wrong shipping address. Order number: 80725201212083. Please ship to: 2546 S Hillock Ave, Chicago, IL, 60608

A: Dear Elyse Parks, We would like to tell you that we have corrected it for you and you can check the picture below.

Federico Castro Time: 2025-07-20 09:55

Q: I receive my recent glasses order but the black snap in add on to my frame it’s missing how to snap it or can anyone help me tell if I’m missing something it’s just the black lenses how do I connect then to the frame ?

A: Dear Federico Castro, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ms.angiegomez Angelica Time: 2025-07-19 19:24

Q: I didn't mean to redeem my point is there anyway to get it back because now the lense i picked is no longer in my cart because I accidently erased it and dont wanna use my points again

A: Dear Angelica, Ok, we have returned your points to your account.

mward1030 Time: 2025-07-19 15:41

Q: USPS lost my package and marked it delivered. I opened a case, they said my package isn't found. I never received my order :(

A: Dear Melissa Ward, We are sorry for this, concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

hf4876 Time: 2025-07-19 14:44

Q: My order said it was shipped July 15th. According to USPS only the label has been created and they are still waiting for the item? Does that mean my order has not been shipped? Order number 80725101416584

A: Dear Megan DodgeSergi, We would like to tell you that your item departed the USPS facility in INDIANAPOLIS, IN 46219 on July 20, 2025 at 5:28 pm. The item is currently in transit to the destination. You will receive it soon.

Frog6074 Time: 2025-07-19 10:05

Q: My glasses don't fit how can I return them and order a different size?

A: Dear customer, We are sorry to hear that, please tell us which pair doesn\'t fit first, thank you.

Chris Time: 2025-07-19 05:47

Q: I’m new to this program. How do I submit my prescription to you?

A: Dear Chris,please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first.

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee