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  • · Exceeding 5 pairs will be charged shipping fee.
 Buy 1, get other frames 50% off
  • · Select at least 2 frames,and 50% off will be automatically applied to the lower-priced frames.
  • · Maximum 6 frames per order.
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Consulting Servive Center

JanPringle    Time: 2024-02-17 09:15
Q: My prescription says "Distance PD:66, Near PD:63" How do I enter that? It's not written as right and left.
A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.
JanPringle    Time: 2024-02-15 11:19
Q: The PD on my prescription says "Distance PD:66, Near PD:63." How do I enter that since it's not right and left?
A: Dear Jan Pringle, we would like to tell you that you can fill PD value 66 if you order single vision distance glasses or multifocal glasses.
Terence    Time: 2024-02-15 07:27
Q: Trying to order sunglasses with progressive lenses and it won't accept any numbers. Trying to order these with progressive lenses. 8905 Ulyssa Rectangle black glasses20% OFF Ulyssa $28.95 $23.16
A: Dear Ulyssa, please don\'t worry, you can send us the photo of your original prescription so that we can check it for you first.
Patricia Boggs    Time: 2024-02-14 16:20
Q: I ordered two pairs of glasses and only one pair showed up to my house. I don’t see where there were two separate shipments. Can someone help me find the details on the second pair of glasses.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
Shawnte Moore    Time: 2024-02-14 13:38
Q: I only received one pair of my frames. In my last order. The red ones were missing.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
Tammy Ellis    Time: 2024-02-14 13:25
Q: It's been 3 business days since I received an email that my order was sent to processing. Per your FAQ my order should have been shipped by now. Can you give me a status?
A: We are sorry to tell you that we are on a Lunar New Year holiday. We\'ll expedite your order
JOVIE M JASPER    Time: 2024-02-14 11:56
Q: 22402021353521 Can you tell me when the rest of my order will arrive? I was only given one shipping tracking number. Thank you!
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
BrittanyWinter    Time: 2024-02-14 11:52
Q: My glasses came in, but the prescription printed on the package is backwards from the prescription I have on file and I cannot see through my glasses.
A: Dear Brittany Winter, We are sorry to share with you that you made a mistake when you fill in RX in our website. Kindly note we can offer you a $40 coupon on repeat order and we will try our best to shorten the lead time. Thanks so much for your attention and look forward to your repeat order. Best Regards
Alexandria M Williford    Time: 2024-02-14 11:06
Q: I ordered three pairs of glasses but only received two in my package. I am missing the adela floral glasses that are supposed to be rose sunglasses. Please advise.
A: About the other glasses, we will ship them to you after our holiday. please don\'t worry, we will try our best to make sure that you will receive your order.
Michaela Baker    Time: 2024-02-14 10:18
Q: The Rhinestones on my glasses came off already and there is a scratch in the lense.
A: Dear Baker Michaela ， We are sorry to hear that，please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems，would you please take aphoto of the glasses to show us the problem\'first?
ValerieRoss    Time: 2024-02-14 07:18
Q: I have submitted a couple of returns, can you tell me the progress on those please? Valerie Ross
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.
FloresSaray    Time: 2024-02-14 06:13
Q: I have not received my order. I paid for express shipping. Order number: 82402041757449 Order placed: 2024-02-05
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order
FloresSaray    Time: 2024-02-14 01:48
Q: I have not received my order. I paid for express shipping. Order was placed 2024-02-05. Order number: 82402041757449
A: We are very sorry, we are in the New Year holiday, we will expedite your order
JerriHarvey    Time: 2024-02-13 23:39
Q: To whom it may concern I haven't received my order yet my order # us 82402060040204 can you please send me tracking information and or delivery status of my order please and thanks
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order
Maria Freeman    Time: 2024-02-13 15:47
Q: I am missing a pair of glasses from my order. I ordered 3 and I only received 2. My order number is 22401271831273.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.
Edward Brewer    Time: 2024-02-13 15:20
Q: When are my glasses going to be shipped? It still says processing. Order number is 82402060427336 and the order time was 2024-02-07
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.
Linda    Time: 2024-02-13 12:34
Q: Hello i have have purchased glasses from WhereLight before my script has changed and i cannot wear these beautiful glasses anymore can you change the scripts for me so i can still wear them, i just ordered sunglasses with my new script hope you can help me Thank You Linda Ruggiero
A: Dear Linda Ruggiero, If it is very difficult to learn the prescription information, sincerely appreciate you can take a photo of the original prescription with PD and attach it in the email.
MeganM    Time: 2024-02-13 12:33
Q: My order number is 82402071646057. I made this order a week ago and paid for express shipping. I haven't gotten any updates on my order at all. Can I get an update please?
A: We are sorry to tell you that we are on a Lunar New Year holiday. we will try our best to make sure that you will receive your order.
Mi Che    Time: 2024-02-13 09:25
Q: I have sent two emails with no response regarding my order. This is totally unprofessional. Please refund me my purchase amount. I received cheap glasses. The arms on all 6 pair are extremely flimsy. They literally bend in half. My sister order the same glasses and hers are sturdy. I do not want a discount only a refund or I will be disputing the charge with me financial institution. Order Number: 22401261536595 Amount Payable: USD75.63
A: Dear Mi Che ，We are sorry to hear that，please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems，would you please take aphoto of the glasses to show us the problem\'first?
ChianeBanks    Time: 2024-02-13 08:58
Q: My zip code is wrong on my order it should be 35173 not 35235
A: Ok, don\'t worry, we will help you revise your order
Maggie Hall    Time: 2024-02-12 18:51
Q: A pair of glasses in my order came broken.
A: Dear Maggie Hall,we\'re sorry about this, can we take a picture of the damage so we can check the source of the problem?
Megan    Time: 2024-02-12 18:50
Q: I can’t sign in with my email because I apparently don’t know the password, but I have tried all the passwords it could be and they don’t work. I would normally just fill out the change password thing, but your ‘forgot password’ page won’t send me an email to change my password. I am worried the glasses I want will be sold out before I am able to buy them.
A: Dear Megan，if you have forgotten your password for our website, we can help you reset your password if you need it. You can tell us the name of your favorite glasses and we can check it for you.
TinaMcGlory    Time: 2024-02-12 17:45
Q: Order 4 pair of glasses but 1 arrived broken
A: Dear TinaMcGlory ，We are sorry to hear that，please don\'t worry. We will try our best to helpyou. But in order to see which part causes problems，would you please take aphoto of the glasses to show us the problem\'first?
Maria Freeman    Time: 2024-02-12 17:23
Q: I'm missing one pair of glasses from my order.
A: We are sorry to tell you that we are on a Lunar New Year holiday. So we shipped the completed glasses for you first.、
DanaMartin    Time: 2024-02-12 11:51
Q: One of the pair I purchased is defected how do I exchange it
A: Dear DanaMartin,we apologize for the inconvenience caused by our product, can you take a photo so that we can confirm the source of the problem.
TonjaMuret    Time: 2024-02-12 08:00
Q: Paypal added our old address to my order 22402120752260. Can you update our address - I sent and email to the service address, but says you are closed for 16 days for lunar new year
A: Dear TonjaMuret,Please tell us your new address and we\'ll deal with it as soon as possible
Susie    Time: 2024-02-11 09:15
Q: Do you have customer service, Where I can talk to someone about placing a order?
A: Dear Susie, please tell me your problem, we will help you.
StephenJohnson    Time: 2024-02-10 18:46
Q: When can I expect my order to be arriving? The status today says "processing". Order number is 22402011806251. Ordertime: 2024-02-01
A: I\'m sorry for the inconvenience brought to you. Your order is under production. Due to the Spring Festival holiday of the cooperative factory, some of your time will be affected.But I will make sure that the order will be followed up as soon as possible. Thank you for your support.
Shannon Burrell    Time: 2024-02-09 05:54
Q: How to delete a pair
A: Dear Shannon Burrell, which pair do you need to delete? Would you please tell me your order number ?
Donna Farmer    Time: 2024-02-09 05:37
Q: 82401281117006 This order was returned to your company because the proper address was not listed on the invoice I will be reporting this company to the Better Business Bureau in the United States of America Either return my money or send the item
A: Dear Donna Farmer, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the incorrect address. Although we have made the necessary changes to your address, the order had already been shipped at that time. We will have to wait for the order to be returned to us before we can resend it to your correct address. Please rest assured that once we receive the glasses, we will promptly resend them to you.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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