Buy Prescription Glasses Online at Affordable Prices

Tasha Butler Time: 2025-04-28 16:30

Q: I place an order with a shipping fee of $20 to receive my order early. My order number is 80425180722273 I have not received my order according to the shipping time allotted. I would like to request a refund of the shipping fee

A: Dear Tasha Butler , We checked the tracking number and it shows it\'s still in transit. And the parcel is expected to be delivered by May 2,2025，please see screenshot. If you don\'t receive your package later, please contact us. You can also check the logistics information here。 https://tools.usps.com/go/TrackConfirmAction?tLabels=9235990358940000350239

dgranafeliu Time: 2025-04-28 16:12

Q: the bifocal is to high I see blurry most of the time no matter. I have to put the eyeglasses in the bridge of my nose, the frame is to small for me sadly

A: Dear Desiree Grana， We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair of glass is blurry? and which pair of glass is too small? At the same time, Could you resend us the picture of original Rx beacuse we can\'t open the Rx picture you upload in the order? So that we can check for you

Tammy Maynard Time: 2025-04-28 15:47

Q: I received my order. But one of the pair of glasses the arm is loose and the screw will not tighten.how do I get a new pair of the exact same thing. Exchange it. Order number 20425130848337 glasses no. 58040

A: Dear Tammy Maynard, We sincerely apologize for any inconvenience you may have experienced. If convenient, please send us pictures or video of the loose arms part so that we can check for you.

Erica OMara Time: 2025-04-28 14:26

Q: I just received my glasses that have attachable sunglasses. It seems the left lense of the sunglasses is blurry. Is there a way to just get the sunglass part? The actual glasses are great.

A: Dear OMara Erica, We sincerely apologize for any inconvenience you may have experienced. Could you kindly let us know which pair of attachable glasses is blurry? If convenient, please send us pictures so that we can check for you.

Yajaira Vazquez Time: 2025-04-28 12:46

Q: Where dose the eye glasses mail from

A: Dear Yajaira, our factory is in China.and the glasses will be shipped from China

Brooks Wayne Time: 2025-04-28 11:16

Q: My glasses seem to be damaged with the frame. It won’t sit properly on my face and it’s spaced out too much. Please see my order number 80425082046549

A: Dear Jowayne Brooks, We sincerely apologize for any inconvenience you may have experienced. If convenient, please send us pictures of wearing the glasses and the broken part so that we can check for you.

Leisha Johnson Time: 2025-04-28 11:03

Q: #order 80325191253343 $58.90 REPLY back my address has never change I’ve been receiving glasses from your company for over 2years so your company made a BIG MISTAKE my address has not change 6857 Covington Highway #337 Lithonia Ga 30058 I want my glasses ASAP and want to be accommodated with some type of discount, it has been almost 60 days since I ordered these glasses and the way I feel I would not do any business any more business with you due your bad customer service….. remake my glasses and send them to me right away or refund my money and I mean it $58.90 I am tired of going back-and-forth with this company. It does not make any sense. Bad customer service.

A: Dear Leisha Johnson, ok, we will remake the glasses for you, but we are sorry to tell you that you filled incorrect address and email address in the order#80325191253343. We suggest you to email us the new order number after you place the new order, we will double check the address for you.

sanchezdarlenys Time: 2025-04-28 10:00

Q: I am requesting a refund for my order. The prescription doesn't seem correct, and I no longer want to make the glasses. Please issue me a refund using the same payment method I used.

A: Dear Darlenys Sanchez, Ok, we will cancel your order#80325271846269 and will refund you the money.

Taiche Olmo Time: 2025-04-28 08:20

Q: Hola hice un pedido con ustedes y uno.de los.lentes llegaron cm abiertos demás me explico cm demasiado anchos bajo la cabeza y se me caen

A: Dear Taiche Olmo, We sincerely apologize for any inconvenience you may have experienced. Could you please let us know which pair of glasses is too wide? If convenient, please send us pictures so that we can check for you

Danielle Benton Time: 2025-04-27 17:33

Q: Hi! I recently ordered the Carola glasses and noticed they are going to be too big. I fell in love with them before even checking the size which is a large. I wear a medium. I JUST ordered them like 30 minutes ago, so is it possible to switch out these glasses? Thank you.

A: Dear Danielle Benton, Okay no problem. You can choose medium frame in our website and let us know the name and color of new frame. Then we can change it in the order for you

Johanna Slaysman Time: 2025-04-27 16:56

Q: The address is wrong. I need to change it. Order number 80425271654061

A: Dear Johanna Slaysman, Please let us know the new address asap. Then we\'ll changed to the new address for you in the order

Elizabeth Hamann Time: 2025-04-27 15:22

Q: Hello, can you please delete my account email:lizhamann@hotmail.com. This email is no longer active and I also no longer need the account. Thank you

A: Dear Elizabeth Hamann, okay no problem, We\'ve deleted the account lizhamann@hotmail.com for you.

Charlene Liggens Time: 2025-04-27 13:00

Q: Order# 20425120947351 The prescription on one per of glasses is perfect, the other is not. I'm having issues seeing through the Dawes. However, the Hank is perfect. It's the exact same prescription. How do I return the Dawes?

A: Dear Charlene Liggens， We sincerely apologize for any inconvenience you may have experienced. We can remake frame#Dawes 20101 for you. But we want to figure out the reason. We checked your order and it could be the frame size or the position of the frame on your face. Could you kindly help send us pictures of wearing these two pairs of glasses? Then we can check for you

sanchezdarlenys Time: 2025-04-27 11:36

Q: It is OD + 1.00 OI +1.00 x 45*

A: Dear Darlenys Sanchez, Sorry, we don\'t understand your Rx,would you please tell us whether your sph values are zero ? If you don\'t know this, we suggest you to ask your doctor about this.

C Time: 2025-04-27 09:00

Q: Hello, I am trying to make a purchase, but the website gets stuck when I add glasses to the cart. It won’t add any type of glasses to the cart. Is there something I should be doing differently?

A: Dear C, Coud you kindky send us picture or video of the stuck part in our website? Then we can check for you

kbrawner76 Time: 2025-04-27 05:13

Q: Good morning, how long are the glasses warranted for? Mine are less than a year old and the left “arm” ? Of the glasses broken last night they literally fell of thought it was just a missing screw but the plastic is actually broken. I where these all day and I don’t remove until I sleep at night.if not covered I have no problem ordering another pair just thought I would inquire.these are the Bella 20824090825384. I can send photo if you would like. Thank you Karen Brawner

A: Dear Karen Brawner, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us pictures of the broken part? Then we can check for you

rrgood127 Time: 2025-04-26 16:57

Q: Return Cynthia. Tight around temples.

A: Dear RRGOOD, We sincerely apologize for any inconvenience you may have experienced. Could you please let us know the order numer beacuse we can\'t find your order by searching your email and name? If convenient, please also send us pictures of Tight around temples part so that we can check for you

Susan Ramsey Time: 2025-04-26 16:43

Q: Do yall keep the prescription from the last order?

A: Dear Susan Ramsey, You can find previous prescriptions in your account. We send you email to you.This is the prescription we found in your previous order, please check it out.

Kierra Houston Time: 2025-04-26 15:37

Q: Hello I recently bought 2 pairs of glasses from you guys. 1 pair is fine the other pair the left lens isn’t sitting right and the frame and it causes my eye to pull in another direction to see out of it properly. I wanted to know what can we do about this. Another upsetting thing is it’s the frames I really wanted and was super excited to wear. Can you send me the same pair with the lens in them correctly? Or will you just send me a refund to reorder my prescription glasses?

A: Dear Kierra Houston, We sincerely apologize for any inconvenience you may have experienced. Could you please let us know which pair of glasses is sitting incorrect? If convenient, please send us pictures so that we can check for you

Nicolette Holferty Time: 2025-04-26 13:25

Q: I'm filling out an inquiry from our insurance, United Health Care. They are asking for your phone number and address. May I have them, so I get this taken care of? Thank you.

A: Dear Nicolette Holferty,Could you kindly send us your order number so that we can check for you?

Elizabeth Valdez Time: 2025-04-26 10:25

Q: Do all glasses carry blue light protection?

A: Dear Elizabeth Valdez, Not all lenses automatically carry blue light protection, it\'s a customized option. If you need blue light protection, please select it when placing your order

Janet Hougas Time: 2025-04-26 08:32

Q: Good morning Wherelight crew, Let me start by telling you how much I love your company. I have ordered from you folks multiple times and never had a problem before. This was the first time I ordered progressive. My order number is 80225260639182. One of the pairs of glasses I ordered is perfect. There is something off with frame 18041. I tried and tried to wear them, but I ended up giving up. I know that it has been over 30 days since I placed my order, but I was wondering if there is anything that you can do for me. Could the difference in the two pairs of glass be because of the frame size or shape? Do think I would have better luck with regular bifocals that progressives. I would appreciate you option, so I have more information on how to order in the future. Thank you very much for your assistance.

A: Dear Hougas Janet, We sincerely apologize for any inconvenience you may have experienced. Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. Is this the first time you use this prescription ? 2. And would you please tell us when your eyes focus on the distance range of the lense and look far away, whether you feel dizzy? 3. And would you please tell us when your eyes focus on the near range of the lenses and reading, whether feel dizzy? 4.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where you are comfortable with them ?

Monesha Acres Time: 2025-04-26 07:28

Q: So they post office has official lost my package. I'm trying to get a claim now so I can get ready to reorder my glasses. Is there anything you guys can help me with? I got these glasses on the previous promotion of buy one get one free. Thank you for your time.

A: Dear Monesha Acres, We sincerely apologize for any inconvenience you may have experienced. Could you kindly help confirm whether the address in your order is correct?

ghanaianblaq88 Time: 2025-04-26 07:07

Q: Hi, my name is Dorothy, order # 80425211410508 l would like to know is there a shipping date and tracking number, l have tried to check in the account, however the information is not provided.

A: Dear Dorothy,your glasses are still in processing. After finishing production, we\'ll arrange shipment and update the tracking number to the order and then you can check.

Kimberlee Pryce Time: 2025-04-25 18:09

Q: I received an order and it didn't have all the frames I paid for, I was told you guys where out and would send it as soon. as it was restocked but it's been awhile and no update. Order number 80325171757281

A: Dear Kimberlee Pryce, We are sorry for the delay, the frame#66041 will come back in stock next week, we will ship this pair of glasses next week.

Leisha Johnson Time: 2025-04-25 15:40

Q: #80325191253343 Leisha Johnson l have sent many emails regarding my 2pairs of glasses i purchase on March 25,2025 I have never received you response and said they put in mail on March 31th you never gave address to were I have many of glasses this company and never experience this type of service I have never received these glasses at all I paid $58.90 hopefully this is my last email I never respond quickly as possible this poor Custer service it bad enough we don’t have and customer service number to contact a representative but this bad, I also was reading other customers information but it shown this company lose a lot customers purchases I need my refund I’ve asked 3X or my glasses I will contact the better Business Bureau cause this doesn’t made any sense I’m got to keep contacting your company until I get some action and going contact some these and satisfied customers…. I WANT MY GLASSES OR MY REFUND $58.90 RESPONSE TO MY EMAIL!!!!!

A: Dear Leisha Johnson, We have checked your order and we are sorry to tell you that the address you filled in the order is not 6757 Covington hwy #337 Lithonia Ga 30058, concerning your case, we can remake the order for you, would you please tell us whether you can accept it ?

Esperanza Millard Time: 2025-04-25 15:07

Q: Need to return the order number 80425130022488.

A: Dear Matthew Millard, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. What was it that you wanna return glasses? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.

bcooper_kdes Time: 2025-04-25 14:22

Q: I have 8 pairs of glasses that I put the wrong prescription in for

A: Dear Brittany Cooper, Could you please let us know which pair of glasses put wrong Rx? and also please send us the correct original Rx so that we can check for you

Madlyn Holinka Time: 2025-04-25 11:46

Q: Please update my address for my order! my old address was used by mistake, please update to my current address 5625 s admiralty ct. unit b tempe, Az 85283

A: Dear Holinka Madlyn, We\'ve already changed to your current address in the order.

T Fejiro Time: 2025-04-25 09:10

Q: Vlada Silver. Please kindly send me a photo. Thank you.

A: Dear T Fejiro, We\'ve sent you pictures for frame #Hedva 7531 Clear color and #Vlada JM7710 Silver color in email,please check Please feel free to contact us if you have any further questions

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