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Mary Grace Johnson Time: 2026-01-10 15:54

Q: Order 80126101551166 is ordered to the wrong address, please cancel order or ship to 5515 w market street greensboro, NC 27409

A: Dear Mary Grace Johnson, We would like to tell you that we have corrected it for you

haeleyrojas1252 Haeley Time: 2026-01-10 13:55

Q: Hi I just placed and order my order number is #80126101342405 but I accidentally put the around address the new address I would like to send it to is 909 S Biljac st LAs Vegas, NV 89145

A: Dear Haeley Rojas, We would like to tell you that we have corrected it for you

Lenae Davis Time: 2026-01-10 13:32

Q: Missing order- placed on December 11th and never received It. Order #- 81225111539349

A: Dear Lenae Davis, We would like to tell you that we will ship your order out this week.

Michelle Cruz Time: 2026-01-10 11:03

Q: Order 80126021030228. Hi! I’m just reaching out because I order three glasses an I only see two as being checked. Any reason why number three isn’t in the update? Much thanks.

A: Dear Michelle Cruz, We would like to tell you that we will ship your order out this week.

myshelasia Time: 2026-01-10 10:05

Q: need to do a refund for 2 of the 4 glasses i ordered

A: Dear Michelle Young, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $125 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Violet Time: 2026-01-10 08:46

Q: I am wondering why there is no option for a positive cylinder in the prescription

A: Dear Violet, Would you please tell us whether you want to choose bifocal with line lenses ?

Debbie Mc Grow Time: 2026-01-10 01:13

Q: Order #21225011629531 Hi one of my clip on lens did not arrive the black polarized for my order all the rest of my order was amazing As i ordered this for all the lens it came with could you please send me the black ones too clip on model number 004 (2351D) black Multifocal Lens

A: Dear Debbie Mc Grow, We are sorry to hear that, would you please take a photo of all things you received from us ?

Phyllis Brown Time: 2026-01-09 22:30

Q: Charge my card in error to a old order wrong Rx and wrong address please refund so I can correctly order new Rx.

A: Dear Phyllis Brown, We can change the order for you directly, are you sure that you want a refund ?

Lorenzo Gutierrez Time: 2026-01-09 18:40

Q: Mis lentes llegaron pero tiene unos peque?os rayones los limpie pero no se le quitan quisiera saber que puedo hacer

A: Dear Lorenzo Gutierrez, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Marleydamon2017 Time: 2026-01-09 16:38

Q: Does price include lenses

A: Dear Marley, There may be an additional charge for the lens depending on the prescription and any lens add-ons you may choose. Once the prescription information is entered in on the website you will see all of the lens and pricing options listed!

Eric Lorette Time: 2026-01-09 14:25

Q: I placed my order on Dec. 28th. Its been 2 weeks and I havnt seen a them ship. They are just processing. Order number is 21225280706584. Can you tell me whats going on with them?

A: Dear Eric Lorette, We would like to tell you that we will ship your order out this week.

Dario Gonzalez Time: 2026-01-09 13:53

Q: a pair of my glasses came in and they do not fit at all, any options for a swap or something?

A: Dear Dario Gonzalez, We are sorry to hear that, but would you please tell us which pair doesn\'t fit first ?

Settle-Lee D Time: 2026-01-09 09:40

Q: Where are my glasses?

A: Dear Dalene Settle, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on January 11, 2026 at 1:26 am. The item is currently in transit to the destination. You will receive it soon.

lisha_fly34 Time: 2026-01-09 08:57

Q: I can't fill my prescription out all the way my right sphere is plano i can't fill it in

A: Dear customer, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

toniabrinson Time: 2026-01-09 08:13

Q: I am trying to correct my email address in my profile but it is grayed out, is there someone that can fix this so I can get updates layout my orders please

A: Dear customer, Would you please tell us your correct address so that we can correct it in the order ?

jenningsray Time: 2026-01-09 07:44

Q: Shipping Label was created 2 days ago and UPS still says it hasn’t received package. What is the update on my order

A: Dear customer, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

LUZ LOZADA Time: 2026-01-09 05:13

Q: Subject: Order Follow?Up ? Order #81225081658379 Greetings, On August 12, 2025, I placed an order through your website. However, as of today, September 1, 2025, the order has not arrived and I have not received any delivery notification. The order details are as follows: Order number: Order #81225081658379 Order date: 08/12/2025 I would appreciate it if you could check the status of this order. If the shipment has been lost or cannot be completed, I kindly request to know whether you can resend the glasses or proceed with a refund. I look forward to your prompt response. Thank you for your time and assistance. Sincerely, Luz Lozada

A: Dear Luz Lozada, We are sorry to hear that, would you please double check the address you filled below ? Is it correct ? PO BOX 1866 ,Las Piedras,PR,00771,US

Mokiya McClure Time: 2026-01-08 20:54

Q: Checking on my order

A: Dear Mokiya McClure, We would like to tell you that we will ship your order out next week.

boobeya Time: 2026-01-08 20:54

Q: I'm trying to make sure my order went through..I haven't seen any updated email about shipping? Or delivery

A: Dear Mokiya McClure, We would like to tell you that we will ship your order out next week.

Hannah Brown Time: 2026-01-08 17:52

Q: Hello! I ordered glasses on 12/31 and they were marked as delivered this afternoon at 1:42 pm, but I have not received my order. I have checked my mailbox, my porch, my neighbor's porch, and there is no sign of my package. What are my next steps to ensure I receive my order? Thank you

A: Dear Hannah Brown, We are sorry to hear that, please don\'t worry, would you please double check the address you filled in the order ? Is it correct ? 712 Kinney Steet Apt. 3 ,Richmond,VA,23220,US

Lovelady Amber Time: 2026-01-08 11:38

Q: bogo isnt coming off my final total at checkout

A: Dear Amber, We would like to tell you that we have applied discount to your order#20126081136595, you can pay it now.

whysoblue1 Time: 2026-01-08 08:44

Q: Order 81125301929464. Received order of 4 pairs of glasses and 2 of the eyeglasses are blurry and unusable.

A: Dear Kim Dukes, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pairs are blurry ?

Zulma Rodriguez Time: 2026-01-08 05:36

Q: Buenas es que tengo un problema para ordenar unos espejuelos para mí tia pq me pide el add pero me sale diferente como está puesto en la receta si quieren le puedo enviar la receta para que la vean pq es con bifocales pero son linias

A: Dear Zulma Rodriguez, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

crayolachristy40 Time: 2026-01-08 01:54

Q: Hello i need to speak to someone

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Thecurse22 Time: 2026-01-07 22:03

Q: I put the wrong adress could it be changed ?

A: Dear Catherine, We are sorry to hear that, would you please tell us your correct address so that we can correct it for you ?

Jackie Campas Time: 2026-01-07 21:01

Q: Glasses uneven

A: Dear Jacqueline Campas, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Thom Time: 2026-01-07 19:58

Q: Hi! I need bifocal lenses. I picked out a few frames I like, and they all indicated that they work with bifocal lenses (in the pink "Lenses" box on the right side under "Size" and "Recommended PD," "Bifocals" is checked). Butwhen I went to "SELECT LENSES" the only options available are single-vision and reading lenses. How can I get bifocal lenses for these frames?

A: Dear customer, We are sorry to hear that, would you please tell us which pair you want to order ?

c_ma03 Time: 2026-01-07 18:15

Q: How can I make a return. Glasses hurt the back of my ear and scratched me. And the other pair is the wrong prescription

A: Dear Cristina Marcelino, We are sorry to hear that, but would you please tell us which pair has wrong prescription ?

Brandy Taylor Time: 2026-01-07 18:07

Q: I'm not sure if my previous message from yesterday was received but my address is wrong on the order I placed! The order number is 80126061900569. It needs to be sent to 129 Private Road 5569, Alba TX 75410

A: Dear Brandy Taylor, We would like to tell you that we have corrected it for you

duvania172 irca Time: 2026-01-07 16:23

Q: Hello I send you the information you asked me for via email

A: Dear Irca Uchoffen, We find that there are add values in your original prescription, would you please tell us whether you wore progressive lenses before ?

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