Buy Prescription Glasses Online at Affordable Prices

Crystal Cotto Time: 2026-05-27 05:51

Q: I am trying to fill out the PD of 30.50 but the system does not allow me to do so. I am interested in the LETA eyeglasses.

A: Dear Crystal Cotto, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

emily62000 Time: 2026-05-27 04:26

Q: I have recently ordered sunglasses, and my prescription is the same. I see perfectly fine in any of my regular glasses. However, when I try to use the sunglasses I received, I get double vision.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Julia Shirk Time: 2026-05-26 19:57

Q: 80526130956494 I have paid for expedited processing and it still has not shipped

A: Dear customer, We would like to tell you that we will ship your order out tomorrow.

teatealynn1981 Time: 2026-05-26 14:39

Q: Just checking on my order it says a label was made on the 21st and nothing has updated since then

A: Dear customer, We would like to tell you that your item arrived at COPPELL TX DISTRIBUTION CENTER origin facility on May 26, 2026 at 6:11 pm. The item is currently in transit to the destination. You will receive it soon.

Theresa Caligiuri Time: 2026-05-26 14:00

Q: Both pair of new glasses I received today are blurry when I put them on and look at a distance. I have the same prescription in a different pair of glasses and I can see just fine.

A: Dear customer, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

oblackmamlloyd Onika Time: 2026-05-26 12:52

Q: Hello, I'm sorry but i think somehow the wrong pd got put in my prescription. can you change it before you make the glasses? the order is 20526261244318

A: Dear customer, We would like to tell you that we have corrected PD value to 64.

Edith wendy Time: 2026-05-26 12:30

Q: Hi my order number is 80526082037336 one of my glasses came broken with the leg snapped off, is there anyway i can get it replaced?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

McFarland Angi Time: 2026-05-26 12:16

Q: I have ordered in the past but I don't see my order history. I might have used Angimcfarland@yahoo.com Or Angimcfarland@gmail.com I need to order refills on glasses :)

A: Dear customer, Do you log in your email account: angimcfarland@yahoo.com ?

Carla Time: 2026-05-26 10:24

Q: Hello, I dont think the fitting option on your site works properly; even when I enter my PD, it shows ridiculously small glasses on the picture or video. It makes it hard to see if glasses will suit me or not.

A: Dear Carla, We are sorry to hear that,would you please tell us your PD value and the frame you want ?

LaReese Cooper Time: 2026-05-26 09:23

Q: I am on your website trying to find some eyeglasses and I'm sorting the view to show me medium glasses with my pupil distance of 61. But it keeps showing the exact opposite of what I'm trying to find. Can you assist me with this or am I doing it incorrectly?

A: Dear LaReese Cooper, We are sorry to hear that,would you please send us that link ?

lataija hurts Time: 2026-05-26 07:09

Q: Yes I’ll accept the $20 coupon

A: Dear Lataija, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

lataija hurts Time: 2026-05-26 06:59

Q: Frame just falls off my face

A: Dear Lataija, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

lataija hurts Time: 2026-05-26 06:57

Q: Glasses doesn’t fit my face at all

A: Dear Lataija, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Christie Pluviose Time: 2026-05-26 06:06

Q: Order: 80426051137179 need t o do return prescription not correct

A: Dear Christie Pluviose, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lorena Estrada Time: 2026-05-26 02:20

Q: Please replace blue aviator chic with green aviator chic

A: Dear customer, Thanks for your understanding. We would like to tell you that we have changed frame. We will process your order immediately.

CruzRivera Yurisam Time: 2026-05-25 18:59

Q: I received my order and I have a issue, the Dr write wrong the prescription, what can i do? Can someone research to me?

A: Dear Cruz Haydee, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the correct original prescription with PD and attach it in the email so that we can check it for you first?

Cruz Haydee Time: 2026-05-25 18:50

Q: Hello Team, I place and order and I received my order but is wrong. I went to my optometrist, and she wrote the prescription wrong. What can I do?

A: Dear Cruz Haydee, We are sorry to hear that,would you please tell us order number first ?

Keeler Katherine Time: 2026-05-25 14:39

Q: The order that I just received is the wrong prescription. All 4 pair. I sent the prescription with the order and it's still wrong.

A: Dear Keeler Katherine, We are sorry to hear that,would you please tell us which pairs are incorrect ?

Jennifer Read-Whitney Time: 2026-05-25 14:20

Q: I recently received order 80326121442099 and the nose pad fell off within the first week. It went back on but then fell off again and disappeared. Please send a replacement nose pad.

A: Dear Jennifer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mandy Barcheck Time: 2026-05-24 20:27

Q: Have you shipped both of my orders?

A: Dear Mandy Barcheck, We would like to tell you that we have shipped your orders out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392611388 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392060261

Mandy Barcheck Time: 2026-05-24 19:45

Q: I placed two orders on the same day. Why is my second order still processing?

A: Dear Mandy Barcheck, We would like to tell you that we have shipped your orders out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392611388 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392060261

Katherine Rodriguez Time: 2026-05-24 17:16

Q: 20526161219324 Order I can't see this order on my wherelight account. Please help

A: Dear Katherine Rodriguez, Do you log in your email account: kathyrodz7@yahoo.com ? And we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124975890

joannecooper.ashby Time: 2026-05-24 16:08

Q: 6 days ago I received an email saying my package has been sent out and that I can check the shipping status at the link I was provided. I used the tracking number provided and it said that my attempt was unsuccessful and to check the tracking number. The tracking number provided was CNDFY20526132236062. I would like to know the whereabouts of my order please.

A: Dear Joanne, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

Katherine Rodriguez Time: 2026-05-24 15:10

Q: I can't track my order. It doesn't appear on my Wherelight account. Order number 20526161219324

A: Dear Katherine Rodriguez, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124975890

sksppk Time: 2026-05-24 11:21

Q: Hi, I would like to return or exchange 2 of the pairs of glasses that I bought. How do I go about this? Thank you Sara

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to return ?

christie.oldal Time: 2026-05-24 10:24

Q: My reading glasses are too big and slid down my face. It looks like the glasses bands have been stretched and are not fitting properly. The glasses look stretched. Need to either return or get a different pair that are not defective.

A: Dear Christie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christie Pluviose Time: 2026-05-24 08:38

Q: How do I initiate a return

A: Dear Christie Pluviose, We are sorry to hear that,would you please tell us the reason why you want to return first ?

C. Findlay Time: 2026-05-23 23:00

Q: Do you have a Canadian address if any kind that I can put on my benefits plan so I can be re-imbursed for my purchase?

A: Dear customer, We are sorry to tell you that we don\'t have Canadian address.

Katherine Johnson Time: 2026-05-23 21:04

Q: I am in Canada and if I purchase from you would I be hit with tariffs?

A: Dear customer, For most orders shipped via economy shipping, you should not have to pay any tariffs.

Laurie Fisher Time: 2026-05-23 15:45

Q: Prescription on borh glasses is incorrect

A: Dear Laurie Fisher, We have checked the original Rx you upload in the email, we find that the Rx you filled in the order is different from the original Rx you upload in the email. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

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