Buy Prescription Glasses Online at Affordable Prices

robynroskey Time: 2026-03-21 14:18

Q: I still haven’t recieved my glasses???

A: Dear Robyn Roskey, We have checked the tracking information and it shows that your item has been delivered and is available at a PO Box at 11:22 am on March 23, 2026 in EL PRADO, NM 87529. Do you check your mailbox ?

Lisa Horgan Time: 2026-03-21 10:32

Q: Hello, I received my glasses yesterday. They are progressive lenses and one pair is great but there is a definite difference in the second pair (not clear, hazy) The Rx on file is correct. The one with the problem is Pop Art Chequer, Frame color Floral. It has the correct prescription labeled on the packaging but there is a definite difference of clarity between the two pairs...do I have any options to fix this...Thank you, Lisa

A: Dear Lisa Horgan, We are sorry to hear that,would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Karen Curry Time: 2026-03-21 07:21

Q: I will wear light not except my prescription? I have filled it out by hand, and I have also email the photo. Right eye -0.75, +0.50, axis 100. Left eye -1.75, cylinder +1.25, access 105. Add 2.75. Then it gives me a message saying that those valuations are not within the accepted parameters. I really want to order several pair of glasses, please let me! Tell me how to enter this information so that your website will receive it. Karen Curry. kcre421@gmail.com

A: Dear Karen Curry, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Paige Hileman Time: 2026-03-21 07:03

Q: Good morning on my last order two pair of glasses for a specific prescription were delivered to me, but when I tried them on the lenses are completely blurry. I’m not too sure why because I’ve placed multiple orders with this website and never had this problem before my prescription hasn’t changed. I always use the preloaded one in my account however, when I looked into this, I noticed that all of my orders prior to this most recent one there is a number on those prescription that is not on this current order on my other prescription to the number reads. 015 however on this most recent order for the prescription it just says. 15 like I stated I put an old pair of glasses from this website on the same day. I got these new ones. Both should’ve had the same prescription. My old ones have perfect visibility however, the two pair I received recently the right lens is completely blurry and this is nothing I changed in my account. I’ve always had the same prescription and always selected the same prescription when ordering really bummed out because I spent a lot of money and the other two pair of glasses for my partner’s prescription or perfect he has no complaints. I’m just trying to figure out how we can get the two pair that I ordered fixed.

A: Dear Paige Hileman, We are sorry to hear that, would you please tell us whether glasses#Zinnia and glasses#Lumen have problems ?

Sabrina Sullivan Time: 2026-03-20 19:38

Q: Are your clip on sunglasses available in polarized tints?

A: Dear Sabrina Sullivan, Because the clips are colored, we recommend that you do not choose lenses tint.

Lineiro Yvonne Time: 2026-03-20 17:23

Q: Hello, can i kindly request an update on when my order will ship? Thank you.

A: Dear Yvonne Lineiro, About your order,we are sorry to tell you that the frame#Lush 59133 blue_b is out of stock temporarily, so your order is delayed. We will rush order for you when it comes back.

vinajo1215 Time: 2026-03-20 15:20

Q: I paid for express shipping and my order is way over due for that

A: Dear customer, We would like to tell you that we have shipped your order out . You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50323247455&requester=WT/trackdetails

Wendy Ingemann Time: 2026-03-20 14:15

Q: Hello I've placed 3 separate orders. Can they be combined together please for shipping?

A: Dear customer, We are sorry to tell you that we have shipped one order out. Could we combine rest two orders ?

bjcee25 Time: 2026-03-20 12:50

Q: What do the warranty cover?

A: Dear customer, We would like to tell you that you can check our return policy here : https://www.wherelight.com/helping/faq

Alyssa Ausmus Time: 2026-03-20 11:13

Q: My Order #20226130705307 shows as being delivered, but I never received the package.

A: Dear Alyssa Ausmus, We are sorry to hear that, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 11:42 am on March 13, 2026 in FLORENCE, SC 29501. Do you check your mailbox ?

Joyce Anderson Time: 2026-03-20 10:29

Q: I received my glasses with a big scratch on the lense

A: Dear Joyce Anderson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

fae ophelia Time: 2026-03-20 07:34

Q: do you offer tracking information? i ordered with express shipping & was hoping to be able to track !

A: Dear Fae Olson, We would like to tell you that we have shipped your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Burcher E Bernette Time: 2026-03-20 07:18

Q: Good day. Can someone update me on when i will see that the glassed are on the way and Shipped please. 3 weeks to process is really too much. Since March 2nd.

A: Dear Burcher E Bernette, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596371988746

Rhonda Ayeni Time: 2026-03-20 05:28

Q: Order # 80226270918563. How can I return glasses? They are to big and slide off my face

A: Dear Rhonda Ayeni, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Peeples Johari Time: 2026-03-20 03:46

Q: Hello! I never received order 20226191652505 and I paid for express shipping. Can you assist me?

A: Dear Peeples Johari, We would like to tell you that we have shipped your order out. And the tracking information shows that your item was delivered to the front desk, reception area, or mail room at 5:23 pm on March 20, 2026 in AURORA, IL 60504. Do you check your Front Desk/Reception/Mail Room ?

pilm56@hotmail.com Monique Pilon Time: 2026-03-20 02:13

Q: I just receive my new glasses Lustre, color Clear.This is a beautiful model but there are a problem. There is a problem . They are distorsion in the glasses. It's the eighteen i order at your cie . Please start again this model because these are a problem inside DISTORSION. I await your news. Monique Pilon

A: Dear Monique Pilon, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Courtnie Madrigal Time: 2026-03-20 01:17

Q: I was told that my order will ship out this week since the frame was in stock again. If it does not ship out by Friday march 20 I would like you to issue a refund and cancel the fleck frame and ship the other glasses. The glass should have never been available to order if they were out of stock I placed the order almost a month ago this is ridiculous.

A: Dear Courtnie Madrigal, We are sorry for the delay, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303500873

Maritza Rodriguez Time: 2026-03-19 20:03

Q: Good evening Wherelight, I reached out to you back on February 22 with the picture of the prescription as requested. I am replying to the latest message you sent me asking if I want progressive lenses, the answer is "yes". I did reply to the email with the wrong answer, I was confused but yes my lenses need to be progressive. I will also reply directly to the latest email you sent so we can keep track of the conversations and to clarify any confusions. Thank you in advance.

A: Dear customer, Sorry, are you sure that you want progressive lenses ?

prettygal2023 Time: 2026-03-19 16:46

Q: I need to return my glasses they are too big for my face

A: Dear Veka, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Donna Moyer Time: 2026-03-19 13:51

Q: Just received a new pair of glasses today and cannot see anything through the lenses. They are completely blurry in both eyes

A: Dear Donna Moyer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Donna Moyer Time: 2026-03-19 13:50

Q: I just received a new pair of glasses today (Mele style). When I put them on, I couldn't see because both lenses were a total blur. What do I do to get new lenses

A: Dear Donna Moyer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kerry Charters Time: 2026-03-19 02:37

Q: I ordered 4 pairs of glasses. 2 separate orders. Ive received one package today. But there's been no update on the order since 9th March. Thanks

A: Dear Kerry Charters, We would like to tell you that we will ship your glasses out today.

michelle.lee651 Time: 2026-03-18 23:04

Q: Good morning. Was wondering if my order has been shipped out as my usps is showing it’s still in pre-shipment stage (waiting on items). My daughter is super excited to try these beautiful glasses.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Carl Daniel Time: 2026-03-18 20:46

Q: I am trying to fill an Add value in my prescription, however there isn't a +0.75 for both L and R available. How do i solve this problem.

A: Dear Carl Daniel, We are sorry to tell you that we can not make ADD value 0.75, we suggest you to choose single vision lenses.

Maritza Rodriguez Time: 2026-03-18 20:32

Q: Good evening, I'm checking on my order #20226211051370 placed on 02/21/2026. I haven't received any update since 02/23/2026, I was wondering if you could give me an update on the shipping status. Thanks in advance.

A: Dear Maritza Rodriguez, Would you please tell us whether you want progressive lenses ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap. In order to making sure that you will not receive incorrect glasses, we will cancel your order and will refund you the money if you don\'t reply us until next Tuesday.

Angel Reedy Time: 2026-03-18 17:56

Q: There is a frame I’m very interested in (Keith) but it doesn’t give me an option to choose my lenses and just says “frame only”. Is there a reason why that is? Or would I be able to get my prescription put in them?

A: Dear Angel Reedy, We are sorry to tell you that we can not make this frame with prescription lenses.

hope.self Time: 2026-03-18 16:31

Q: Hello - I ordered 2 pair of glasses (Order # 20226281713165, total price $144.17) that arrived yesterday. They are beautiful! However, on my credit card statement, I also got charged for another order (#20226281704507, total price $174.17). This (2nd) order was in my cart by mistake, and I did not purchase them. However, I was chaged for this ($174.17). Can you correct this and take this off of my credit card? Thank you. Hope Self (hope.self@att.net). Thank you so much.

A: Dear customer, We are sorry to hear that,please don\'t worry, would you please take a screenshot of two payments ?

cge1975 (Claud) Time: 2026-03-18 16:18

Q: This is the 3rd time I'm trying to get my eyeglasses replaced or refunded for. My order 80226242037009 the Yore (tortoiseshell) pair I want replace refunded or replaced. The prescription is correct but I can't see and they make me dizzy when I wear them. Please tell me what to do to get them replaced or refunded. If I don't get resolution to this problem I will dispute the charge and never buy from this website again. I don't want to have a similar problem in the future and not get any resolution.

A: Dear customer, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Andrea Mowry Time: 2026-03-18 13:47

Q: I need to change my glasses width from a medium to a large. I just realized I hit the wrong size

A: Dear Andrea Mowry, We are sorry to tell you that this frame only have medium size, do you want to change a different frame ?

Mayrim Ortiz Time: 2026-03-18 13:26

Q: Hello, I am contacting you regarding order #20326180604506. For the selected glasses Product: Yvonne (M493), I mistakenly entered some values in the prescription and would like to request a correction before the order is processed. Incorrect values entered: OD SPH: -2.75 OS CYL: -0.50 PD: 68.0 Correct values should be: OD SPH: -2.50 OS CYL: -0.25 PD: 62.0 I would appreciate it if you could please update these values in the order. I look forward to your confirmation. Thank you very much.

A: Dear Mayrim Ortiz, We are sorry to hear that, but we are sorry to tell you that we can not make Yvonne (M493) with PD value 62, would you please choose other smaller frame ?

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