Buy Prescription Glasses Online at Affordable Prices

Astera Hickman Time: 2025-05-06 12:30

Q: My tracking said to call USPS customer care and when I called USPS they said my package was damaged to the point of unsalvageable. What do I do to get my glasses

A: Dear Astera Hickman, We sincerely apologize for any inconvenience you may have experienced. We\'re willing to remake this glasses #Lenora 80711 clear color for you for free. Please let us know if you can accept this

Makaela Culver Time: 2025-05-06 08:39

Q: Hi I just received my package and found that the clip on sunglasses colors for my frames are the wrong style and do not fit . Order #20425151818215 Issue with the Pearl frames

A: Dear Makaela Culver, We are sorry to hear that,we replied your previous email, but you don\'t reply us and sent the question again. So we sent this email again, concerning your case, we can send you the correct cilp-ons, would you please tell us whether you can accept it ? If you can receive this email, please contact with us as soon as possible.

Monica Migliore Time: 2025-05-06 07:42

Q: I placed an order on 04/20/2025 order #80425201918499. I haven't received the delivery but stopped getting shipping updates; do you have any information as to where it is in the shipping process? Thank you for your time & help, Monica Migliore

A: Dear Monica Migliore, The parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can track the logistice with this link: https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900195539

Lara Gonzales Time: 2025-05-05 20:09

Q: how do I order tinted prescription lenses?

A: Dear Lara,Once you have selected your frames in our website, there are different options when you add them to your shopping cart, and then you can select tinted lenses.

TERRY SIMMONS Time: 2025-05-05 14:50

Q: Order #20425161215040 I can't get the glasses to work for me how do i get refund and get new pair

A: Dear Terry Simmons, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the original Rx so that we can check for you?

Vail Isadora Time: 2025-05-05 12:36

Q: Not sure why my BOGO is no longer working.

A: Dear Vail Isadora, Is this order 20525051232568 that you can\'t use BOGO coupon? Please let us know and we can change price for you.

Carmella DESIMONE Time: 2025-05-05 12:12

Q: Hello!I have sent 2 emails regarding the new glasses I received. Although I love the frames, there is a problem with the glasses left eye lens. Wherever I look with these glasses on, my left eye is blurry - close up or far. The glasses lens on the right eye are perfectly fine. I have also sent pictures, via my iPhone, of my receipt and prescription. Please advise of how I should proceed and have this situation resolved. Thank you.

A: Dear Carmella DeSimone, We have sent the email to you,but you don\'t reply us, it seems that you don\'t receive this email, it might be in your spam, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? Dear Carmella DeSimone, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

thadiva41 Time: 2025-05-04 23:11

Q: 80425171320017 This is my order number. When can I expect my glasses. 4 pair

A: Dear Samantha Washington。 Your order has already finished production and is expected to be shipped out tomorrow.

Real Name Time: 2025-05-04 19:37

Q: My PD is 60 but the provided values you can choose on the site don't go below 64. I would like to order glasses from you. Can I get ones with a different PD?

A: Dear Jesses, There are many frames in our website and frames have different PD range. You can fill in your PD on our website and then filter the frames that match your PD 60mm

Panda Bennett Time: 2025-05-04 16:50

Q: Hello, I accidentally submitted my order with the wrong address. Can I please get it corrected? Order #: 20525041644273. The correct address should be 2627 Ponderosa Ln, Dorris, CA 96023.

A: Dear Panda Bennett, We\'ve already changed to the correct address for you in the order,

Vet Time: 2025-05-04 13:48

Q: I am trying to take advantage of your BOGO sale, but when I put two pair of frames in my cart and try to apply the coupon code, it will not accept it. Please explain the process for using this discount code. Thanks!

A: Dear Vet, could you please send us the screenshot of the shopping cart？then we can check for you

lalocame Time: 2025-05-04 12:42

Q: Why can’t I put my PD in with 29 and 30.5 when I need 29 thn I can’t put in 30

A: Dear Lalocame, We\'re so sorry. May be this frame can\'t make your PD. The PD is very important to your vision. We need to make the lenses according to your PD. Please choose other frames that match your PD.

mel Time: 2025-05-04 10:56

Q: I have a very narrow face. I love these glasses but they break very easily: https://www.wherelight.com/goodsinfo?gid=2281&color=black and now they are out of stock. I have broken 2 pairs already, but they are my favorite so I was just planning on ordering 2 pairs. Any idea when they will be back in stock? I have been checking daily.

A: Dear Mel, so sorry. this glasses is out of stock and will not be back.Please choose other frames you like.

Pat Taylor Time: 2025-05-04 05:45

Q: Hello, I placed 2 orders but they’re not showing up. I would like to know the status of them.

A: Dear Pat Taylor , For order 80425091715242, the parcel has already been shipped out.You cantrack the logistics with this link. https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190385895900195683 By the way, the parcel is in transit to the US right now. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. For order 80425271740482，The glasses is in the process of making production. We have expedited production for you. And this order is expected to be shipped out this week.

Dani elle Time: 2025-05-03 21:19

Q: I just placed an order on Saturday and discovered that my address is incorrect. I emailed you asap, but I am concerned that I missed the address confirmation window. When I emailed customer service it said I would hear back soon, but I am concerned that it will be too late to change my shipping address. What should I do? Order 80525022121536

A: Dear Danielle AduTei, Please send us the correct address the we\'ll change for you in the order.

Sanders Chloe Time: 2025-05-03 20:08

Q: I’ve tried to receive information on my order but haven’t heard anything back in almost 2 weeks. Can I be refunded for the frames that are out of order or can I order a new pair under the same order?

A: Dear Chloe Sanders , We\'ve emailed you before and let you know the frame Odessa 5876 is discontinued. You can check on our website and choose a frame you like in our website. Then tell us the name and color of the new frame you choose in the email . We will change it for you in the order.

Brianna McColeman Time: 2025-05-03 18:56

Q: I’ve just placed an order and it seems I’ve been overcharged. The payment taken out of my account has doubled, I still want the glasses ,but has there been a mistake on the payment. My order number is 20525031843098.

A: Dear Brianna, We are sorry to hear that,but we have checked our payment platform and it shows that we only received $29.9. Would you please take a screenshot of the payment to show us the problem in details ?

Linsey Lohman Time: 2025-05-03 13:56

Q: Order: 80425241009370 Hello! I placed an order not too long ago, but haven’t seen a status update since 04/25. I was wondering if there’s an estimated delivery date available? Usually, there wouldn’t be a rush, but I broke my glasses, so just wondering when they’ll ship. Thank you for your help!

A: Dear Linsey Lohman, We are sorry for the delay, we will ship your order out next week. To express our apology, we will send you a small gift.

ghanaianblaq88 Time: 2025-05-03 12:03

Q: Hello my name is Dorothy order # 80425211410508 The order arrived, Nice ! So far so good, will leave a comment soon, Thank you

A: Dear Dorothy, thank you for letting us know.

Veronica Stevens Time: 2025-05-03 10:40

Q: Hello Glasses, broke. Not a good fit, either

A: Dear Veronica Stevens, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Angela Dennis Time: 2025-05-03 03:25

Q: I received all 4 pairs of glasses yesterday, as usual I absolutely loved them. However it seems one pair has the prescription backwards, the left in right and the right in left, and I cannot see a thing out of them. Please help!!!

A: Dear Angela Dennis, We are sorry to hear that, would you please tell us which pair has problem first ?

Brianne Balzarini Time: 2025-05-02 21:59

Q: Will I have to pay tariffs on my order? If so is there any way to know what that will be before I order?

A: Dear Brianne Balzarini, We would like to tell you that you don\'t need to pay tariffs on your order#20524240932462. But we will charge you the tariffs if you place new order in the future.

Sanders Chloe Time: 2025-05-02 20:45

Q: How do I submit my new order of replacement frames? May a customer service representative give me a phone call to the phone number on file.

A: Dear Chloe Sanders , You can check on our website and choose a frame you like in our website. Then tell us the name and color of the new frame you choose in the email . We will change it for you in the order.

Alina Terry Time: 2025-05-02 19:31

Q: 20425161536043 - hi there, this is my order number. I’ve been trying to wear these new glasses and unfortunately they just are really hurting my head and making me nauseous. I don’t think they’re going to work. I tried to see if I could process the refund but I couldn’t figure out how and was wondering if you could help me? Thank you so much. - Alina T

A: Dear Alina Terry, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

deannap1385 Time: 2025-05-02 18:57

Q: Exchange/Return. Glasses WAY larger then expecting. Looks horrible on me. What can I do? One style came in a smaller version, maybe they can be refitted? If it costs more to replace/exchange then... please help! Thanks. Order: 80425162051344

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Esmeralda Cuevas Time: 2025-05-02 16:29

Q: I was wondering at what part of the process my glasses are supposed to be. I order on the 24th. My order # is 80425240757010

A: Dear Esmeralda Cuevas, We checked the order and the rimless glasses are a bit more complicated to make, so it will take a bit longer. We will expedite production for you and arrange the shipping next week. We are very sorry for this and we will send you a gift and ship with your order to express our apology.

saraellis77 Time: 2025-05-02 16:29

Q: I submitted the wrong address for shipping. How can I fix that

A: Dear Sara Ellis, Please send us the correct address, then we\'ll change for you in the order.

Sanders Chloe Time: 2025-05-02 16:27

Q: I understand that the pair of frames I ordered is out of stock. How do I send the pair that I would like instead. May a representative please give me a phone call phone number on file is accurate.

A: Dear Chloe Sanders , You can check on our website and choose a frame you like in our website. Then tell us the name and color of the new frame you choose . We will change it for you in the order.

Angela Dennis Time: 2025-05-02 16:00

Q: I received four pair of glasses today and three of them are perfect, however one pair I am unable to see out of. I'm pretty sure the lenses are backwards ,as in the left prescription is on the right and the right is on the left. Thank you for helping. I have never had an issue like this before.

A: Dear Angela Dennis, We are sorry to hear that, would you please tell us which pair has problem first ?

Ryan Jung Time: 2025-05-02 14:37

Q: Unable to pay for glasses using FSA card

A: Dear Ryan Jung, Do you contact with your bank about this ?

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