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ghanaianblaq88 Time: 2025-04-26 07:07

Q: Hi, my name is Dorothy, order # 80425211410508 l would like to know is there a shipping date and tracking number, l have tried to check in the account, however the information is not provided.

A: Dear Dorothy,your glasses are still in processing. After finishing production, we\'ll arrange shipment and update the tracking number to the order and then you can check.

Kimberlee Pryce Time: 2025-04-25 18:09

Q: I received an order and it didn't have all the frames I paid for, I was told you guys where out and would send it as soon. as it was restocked but it's been awhile and no update. Order number 80325171757281

A: Dear Kimberlee Pryce, We are sorry for the delay, the frame#66041 will come back in stock next week, we will ship this pair of glasses next week.

Leisha Johnson Time: 2025-04-25 15:40

Q: #80325191253343 Leisha Johnson l have sent many emails regarding my 2pairs of glasses i purchase on March 25,2025 I have never received you response and said they put in mail on March 31th you never gave address to were I have many of glasses this company and never experience this type of service I have never received these glasses at all I paid $58.90 hopefully this is my last email I never respond quickly as possible this poor Custer service it bad enough we don’t have and customer service number to contact a representative but this bad, I also was reading other customers information but it shown this company lose a lot customers purchases I need my refund I’ve asked 3X or my glasses I will contact the better Business Bureau cause this doesn’t made any sense I’m got to keep contacting your company until I get some action and going contact some these and satisfied customers…. I WANT MY GLASSES OR MY REFUND $58.90 RESPONSE TO MY EMAIL!!!!!

A: Dear Leisha Johnson, We have checked your order and we are sorry to tell you that the address you filled in the order is not 6757 Covington hwy #337 Lithonia Ga 30058, concerning your case, we can remake the order for you, would you please tell us whether you can accept it ?

Esperanza Millard Time: 2025-04-25 15:07

Q: Need to return the order number 80425130022488.

A: Dear Matthew Millard, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. What was it that you wanna return glasses? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.

bcooper_kdes Time: 2025-04-25 14:22

Q: I have 8 pairs of glasses that I put the wrong prescription in for

A: Dear Brittany Cooper, Could you please let us know which pair of glasses put wrong Rx? and also please send us the correct original Rx so that we can check for you

Madlyn Holinka Time: 2025-04-25 11:46

Q: Please update my address for my order! my old address was used by mistake, please update to my current address 5625 s admiralty ct. unit b tempe, Az 85283

A: Dear Holinka Madlyn, We\'ve already changed to your current address in the order.

T Fejiro Time: 2025-04-25 09:10

Q: Vlada Silver. Please kindly send me a photo. Thank you.

A: Dear T Fejiro, We\'ve sent you pictures for frame #Hedva 7531 Clear color and #Vlada JM7710 Silver color in email,please check Please feel free to contact us if you have any further questions

T Fejiro Time: 2025-04-25 09:06

Q: Hedva Clear. Please kindly send me a photo so I can see the true color. It's showing like white on the website. Thank you.

A: Dear T Fejiro, We\'ve sent you pictures for frame #Hedva 7531 Clear color and #Vlada JM7710 Silver color in email,please check Please feel free to contact us if you have any further questions

sanchezdarlenys Time: 2025-04-25 08:57

Q: Order 80325271846269 please text me 727 768 4033 or email me at sanchezdarlenys@yahoo.com

A: Dear Darlenys Sanchez, Sorry, would you please tell us whether your sph values are zero ?

sanchezdarlenys Time: 2025-04-25 08:48

Q: Please text me at 727 768 4033 I sended 2 different recipes and sends them the photos of the original recipes by email

A: Dear Darlenys Sanchez, Sorry, would you please tell us whether your sph values are zero ?

Wendy Poff Time: 2025-04-25 06:38

Q: I sent an email with a picture of my Rx. If you can just change it to that it would be awesome.

A: Dear Wendy Glenn, We\'ve already changed to the correct Rx for you. We\'ll arrange production for you asap.

Deanna Jones Time: 2025-04-24 22:22

Q: Hi I need to change my shipping address in an order I placed

A: Dear Deanna Jones, We\'re so sorry that we have not found your most recent order. Your previous order was April 8, 2024 . If you have a new order now, please let us know the order number and the correct shipping address.

Wendy Poff Time: 2025-04-24 19:34

Q: I need to cancel my order. I used my daughter's ex instead of mine

A: Dear Wendy Glenn, Don\'t worry. We can change the Rx for you in the order. Do you still wanna cancel the order? Please let us know if you can accept we change Rx for you

Dena Gardner Time: 2025-04-24 18:08

Q: i need to make sure my address is correct. but i don't know where to do that

A: Dear Dena gardner, We send you an email. Here is the screenshot of your address in your order, please check If anything needs to change,please let us know

jos_92 Time: 2025-04-24 16:40

Q: Can I still get my PD changed? I just placed my order yesterday

A: Dear Joselyn Rosas, Don\'t worry. We\'ve already modified the correct PD for you in the order

jos_92 Time: 2025-04-24 16:39

Q: Hi,I just placed my order of glasses and it included the wrong PD pupillary distance :((. One pair of glasses of glasses was correct with it being OD-R 31 and OS-L 33. The other three say R 32 and L 32. I was wondering if there is still time for me to get the PD corrected to having all of them be OD-R 31 and OS- L 33. I really hope this is still possible. Thank you.

A: Dear Joselyn Rosas, Don\'t worry. We\'ve already modified the correct PD for you in the order

pupfam Time: 2025-04-24 14:11

Q: My order has seemed to be stalled for over a week now is it possible to find out what’s going on with my order I have never seen it this slow before

A: Dear Anne, We are sorry for the delay, we will ship your order out this week.

Gee Time: 2025-04-24 10:52

Q: i I NEED AN INVOICE

A: Dear Gee Robinson, We send you an email. The attachment is your receipt of order 80225070355095 . Please let us know if you have any further questions.

sanchezdarlenys Time: 2025-04-24 10:05

Q: I need information about my order 80325271846269 I did 1 month ago

A: Dear Darlenys Sanchez,We need to confirm the prescription with you since you filled different prescriptions in the order. Would you please tell us whether the original prescription is contact lens\'s prescription ? We sent many emails and SMS to you, but you don\'t reply us, if you can receive this email, would you please contact with us as soon as possible ?

Sheila glad Time: 2025-04-24 08:40

Q: How can I return Glasses, it was not let me put Order number in Thanks

A: Dear Sheila GLAD, We sincerely apologize for any inconvenience you may have experienced. Very sad you don\'t like our glasses. Which pair of glasses do you wanna return and What was it that you didn\'t like? For example, was the size not right, did you not like the color or was it uncomfortable to wear. If it is convenient, please take a picture for us.then we can check for you.

Lourdes Rodriguez Time: 2025-04-24 08:27

Q: Hello, can you send me my receipt for an order i made on 01/28/2025 for $54.52. Thank you.

A: Dear Lourdes Rodriguez, We send you an meail.The attachment is your receipt of order 20125280727051.

Lourdes Rodriguez Time: 2025-04-24 08:25

Q: Hello. can you please send me a receipt for an order I placed on 01/28/2025 for $54.52. I don't remember the emailed I used when I ordered my glasses. Thank you. Lourdes Rodriguez

A: Dear Lourdes Rodriguez, We send you an meail.The attachment is your receipt of order 20125280727051.

Courtney Stout Time: 2025-04-24 07:41

Q: I am trying to complete a purchase, but your website refuses all of my payment methods.

A: Dear Courtney Stout, Don\'t worry. We\'ve already received your order and three pairs of glasses are all in production.

Pam Karabinos Time: 2025-04-24 04:14

Q: My glasses came yesterday, and the right arm is sprung. The spring hinge is defective.

A: Dear Pam Karabinos, We sincerely apologize for any inconvenience you may have experienced. Could you please kindly take pictures of the borken spring hinge part for us? Then we can check for you.

Michelle Pate Time: 2025-04-24 03:59

Q: How do I send you a picture of the broken frame?

A: Dear Michelle,please send us pictures in email.we received your email.But we can\'t see and open your pictures Could you kindly resend us pictures?

Zuri Jenkins Time: 2025-04-23 22:24

Q: A pair of glasses I had for the order 80125080352241 broke and I was wondering if I was still under warranty and could get them fixed

A: Dear Zuri Jenkins， We sincerely apologize for any inconvenience you may have experienced. Could you please kindly let us know which pair of glasses is broken? And please send us pictures of the broken part ,then we can check for you.

mrs.hdenny Time: 2025-04-23 16:48

Q: I'm ordering progressive glasses and the rx for ADD is 0.75 for both eyes but the lowest option available is 1.00. Can I fix this?

A: Dear Hdenny, We\'re so sorry that we can\'t make the Add which is below 1.00. We suggest that you can choose single vision lenses. Please let us know if you have any further questions.

Patricia DiStefano Time: 2025-04-23 10:55

Q: I was tracking my latest purchase and it shows that a label was created at 4:12am on the 19th of April. Is that the latest update? Has it been given to USPS for delivery yet? Thanks in advance, Patricia DiStefano

A: Dear Patricia DiStefano, We\'re so sorry that the parcel is in the process of being prepared for shipment to the US. The system is not updated with logistics information during this time. Don\'t worry. Once the package arrives in the US, the system will show the logistics information. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400111206212842485110

jenlorenz Time: 2025-04-23 10:40

Q: I recently purchased 3 pairs of glasses.One pair of my glasses has a prescription problem, it seems to be set incorrectly. The others are fine. I need them to be replaced. Thank you

A: Dear jennifer lorenz, We sincerely apologize for any inconvenience you may have experienced. Could you please kindly let us know which pair of glasses has a prescription problem? Then we can check for you.

Sheila Rivera Time: 2025-04-23 08:22

Q: I want a Phone number to call a custumer representative

A: Dear Sheila Rivera, Sorry we don\'t have a phone number for customer representative. You can contact us by email if you have any questions.

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