Buy Prescription Glasses Online at Affordable Prices

Darby Sherri Time: 2025-05-01 18:44

Q: Hello I didn’t get my free Kaley glasses with order 80425200612260. Can I still get them FREE with the promo BOGO? Thank you

A: Dear Darby Sherri, We have checked your order and we find that you used code NEW30, not bogo. Do you mean that you want to use bogo in the order#80425200612260 ?

Terrianna Teague Time: 2025-05-01 18:25

Q: Hello my first order eye exam was off by my CYL it should have been 0.00 instead of -0.25

A: Dear Terrianna Teague, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Nova Mitchell Time: 2025-05-01 13:47

Q: hello, I'm trying to select the "Suzanne" frames to add to my cart, but the link keeps taking me back to the home page. it won't let me view the details. please fix the link so i can add them to my cart. thank you!

A: Hello Nova, could you please send us the screenshot of the broken part for our website?then we can check for you

Trudy Golding Time: 2025-05-01 13:33

Q: Just placed my order and wanted to confirm with you to use my prescription from my most recent order. You should have my prescription on file from last order which was perfect. Thanks!Trudy Golding

A: Dear Trudy Golding, We would like to tell you that we have your prescription and your order is being processed now.

Roxanne Vale Time: 2025-05-01 12:13

Q: Hi, may I please have an invoice for Order# 20425300806341. Thank you

A: Dear Roxanne Vale,we\'ve sent you invoice via email,please check.

Amanda Nelson Time: 2025-05-01 12:08

Q: I paid for Rush shipping on my order, not on my husbands. His glasses showed up a week ago and I still don’t have mine and there’s no tracking info. Just that a label was created. Where is my order? I think I would be refunded on my shipping. It never takes this long.

A: Dear Amanda Nelson We can\'t find your recent order in our system using your name and e-mail address. Could you kindly send us the order number so that we can check for you？

Lori Williams Time: 2025-05-01 09:37

Q: I was looking at glasses in the points section yesterday and clicked on them, so I could see what other colors they came in. I didn't know that just clicking on them meant that your points would be taken, even if you didn't purchase the glasses. I had 796 in points. How do I get the 700 points back? So I can use them for other glasses.

A: Dear Lori Williams, We would like to tell you that your points has returned to your account.

Natalie Eisen Time: 2025-05-01 08:23

Q: Can I get a status update on order #80425220720040

A: Dear Natalie Eisen, During production,our staff found a small flaw in the frame Moana, the supplier said this frame was out of stock. and we expedited the production of a new pair of frame Moana for you. So there is a little delay. We will finish the production and arrange the shipping in the next two days. We are very sorry for the delay and we will send you a gift and ship with your order to express our apology.

Natalie Eisen Time: 2025-05-01 06:14

Q: I was just wondering why this order is still processed when an order I did a few days later has already shipped. What is going on with order #80425220720040

A: Dear Natalie Eisen, During production,our staff found a small flaw in the frame Moana, the supplier said this frame was out of stock. and we expedited the production of a new pair of frame Moana for you. So there is a little delay. We will finish the production and arrange the shipping in the next two days. We are very sorry for the delay and we will send you a gift and ship with your order to express our apology.

Wilson Cruz Time: 2025-05-01 05:45

Q: I try to buy 2 pairs of glasses but i use 2 forms my credit card and paypal and its impossible. can u help to buy it?

A: Dear Wilson Cruz, Would you please tell us which card you used ? And we also suggest you to contact with your bank about this.

Ranae Holmes Time: 2025-04-30 15:28

Q: How can I change my last order? I changed my mind on the frame

A: Dear RaNae Holmes, We would like to tell you that your order is being processed now. We would like to tell you that you can log in your account and check the status of the glasses on the orders directly. And you said that you want to change a frame, would you please tell us which frame you want to change ?

Sara Krambeer Time: 2025-04-30 12:50

Q: Hello! My last order (Order# 20425031512308) included a pair of children's glasses. My son somehow managed to pop the lenses out and break the frame within two weeks of wearing them. The lenses are still in great shape and I was wondering what my options were. If I were to get another pair of the same glasses, can I put the lenses in myself or is that something that needs to be done by a professional? Please let me know. Thanks!

A: Dear Sara Krambeer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sofia M Hodjat Time: 2025-04-30 08:05

Q: Please delete my account.

A: Dear Sofia, okay. We\'ve deleted your account.

Roxanne Vale Time: 2025-04-30 07:38

Q: Hi there, may I please have an invoice for Order #80425090920468

A: Dear Roxanne Vale,we\'ve already send you invoice via email,please check

ghanaianblaq88 Time: 2025-04-30 06:31

Q: My order has been shipped carrier has not received any package four days has passed, nothing with carrier service Order #80425211410508 Dorothy Agyei number for tracking package, there is no package with carrier, if no package is sent today require full refund.

A: Dear Dorothy Agyei, We just checked the tracking number and it showed that the parcel has already delivered on May 3. Have you received the parcel?

ghanaianblaq88 Time: 2025-04-30 06:26

Q: Good day, Order #80425211410508 Upon checking my account, it clearly says my order has been shipped, however the carrier has not received any packages for four days. If no package has been received as of today l will be required to have a full refund. I adore the chosen glasses, and would like to become a regular customer, without problematic issues. Thankyou Dorithy A.

A: Dear Dorothy Agyei, We just checked the tracking number and it showed that the parcel has already delivered on May 3. Have you received the parcel?

Alana Cornwall Time: 2025-04-30 05:32

Q: My glasses handle broke after a few weeks of wearing it and I would like to know if I can get it replaced

A: Dear Alana Cornwall, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Alana Cornwall Time: 2025-04-30 05:22

Q: My glasses handle broke after a few months of wearing it I would like to have it replaced by getting a new pair

A: Dear Alana Cornwall, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

meghann Guerrier Time: 2025-04-29 20:36

Q: i recently placed an order and since i have ordered before i thought the "me" prescription was actually my prescription but i think it was a default prescription that was added to the site without me realizing the order was placed wrong. is there a way we can make sure the order is processed with my correct prescription? Order Number: 80425261835577

A: Dear Meghann Guerrier, We\'ve already sent you email with the Rx in your order.please check and confirm. If you need to change Rx,please let us know asap

Anna Roark Time: 2025-04-29 13:11

Q: Hello! The Kandi frames that I received with my order # 80325171742200 has already broken in three separate places, causing me to have to glue them. I've ordered from you countless times and have NEVER had an issue like this. I don't know if these frames are faulty or what? I would gladly send you photos. Thanks. Anna

A: Dear Anna, We sincerely apologize for any inconvenience you may have experienced. Could you kindly send us the pictures of the broken part so that we can check for you?

cdwi27 Time: 2025-04-29 12:23

Q: I paid for transition lens these don’t change

A: Dear CAnna Williams, We sincerely apologize for any inconvenience you may have experienced. Please help put the photochromic glasses on a piece of white paper and place them outside in the sunlight for 5 minutes, then take a picture and provide pictures to us. Our technician will check the cause. By the way, please don\'t put the photochromic glasses in the car, as the protective film on the car glass will affect the sunlight exposure and affect the effect of the photochromic glasses.

B Kyrie Time: 2025-04-29 11:39

Q: Zenia glasses. Is it correct that you have to have 70pd and above to order these!?! i really love them but my pd is 65??? Please advise

A: Dear B Kyrie, There are many frames in our website and different frames have different PD ranges. For Zenia , the smallest PD that can make is 70mm. it cann\'t make your PD 65mm You can filter the glasses that fit your PD 65 on our website. Please let me know if you have further questions

Sanders Chloe Time: 2025-04-29 11:28

Q: Good afternoon. I’m looking to speak with a representative about the status of my order.

A: Dear Sanders Chloe, We are sorry to tell you that Odessa in tortoiseshell is out of stock temporarily. So your order is delayed. Do you want to change other frame ? If you want to change to other frame, you can choose a frame which the price is around $15 And please send us the link of the new frame. To express our apology, we will send you a small gift.

anelsonabdiel Time: 2025-04-29 09:16

Q: Si buenas hice una orden pero me equivoqué y puse dos espejuelo iguales quisiera poder cambiarlos por otros

A: Dear Nelson Abdiel, Ok, we would like to tell you that we have changed the frame. We have checked your prescription and the prescription you filled is correct.

ccJohnson13 Time: 2025-04-29 08:53

Q: I just placed an order on Sunday and discovered that my PayPal address is incorrect. I emailed you asap, but I am concerned that I missed the address confirmation window. When I emailed customer service it said I would hear back in 3-4 days, but I am concerned that it will be too late to change my shipping address. What should I do? Order #80425271949237

A: Dear Clare Johnson, We also receive your eamil. We\'ve already changed to the new address for you in the order.

Lindsey Hoose Time: 2025-04-29 08:04

Q: Hi good morning, my dr. Accidentally wrote the wrong script. I have the new script. I'd like to exchange the glasses for the correct script. What are my next steps?

A: Dear Lindsey Hoose, Please send us the picture of your new Rx, then we can check for you

Castro Maria Time: 2025-04-28 17:36

Q: Son bellas

A: Dear Castro Maria, Thank you for loving our glasses. What can we do for you？

Jorriem Akia Time: 2025-04-28 17:02

Q: Hi, the sakura frame out of order #20125201332301 broke yesterday. Though I know it is outside of the 30 defective window it's still within the 90 day window to return glasses as they arrived to me on 30 January. Given that this 90 days hasn't expired I was wondering if there's anything you can do about the broken frames? They weren't handled roughly and were not worn every day as she has many pairs of glasses. One of the arms broke off

A: Dear Joye Manley, We sincerely apologize for any inconvenience you may have experienced. If convenient, please send us pictures or video of the broken arms part for sakura frame so that we can check for you.

ms.sharris Time: 2025-04-28 16:47

Q: I am unable to complete my order.

A: Dear Sharris, Coud you kindly send us picture or video of the stuck part in our website when you pay? Then we can check for you

ms.sharris Time: 2025-04-28 16:39

Q: I am unable to complete my purchase.

A: Dear Sharris, Coud you kindly send us picture or video of the stuck part in our website when you pay? Then we can check for you

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