Buy Prescription Glasses Online at Affordable Prices

ghanaianblaq88 Time: 2025-05-03 12:03

Q: Hello my name is Dorothy order # 80425211410508 The order arrived, Nice ! So far so good, will leave a comment soon, Thank you

A: Dear Dorothy, thank you for letting us know.

Veronica Stevens Time: 2025-05-03 10:40

Q: Hello Glasses, broke. Not a good fit, either

A: Dear Veronica Stevens, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Angela Dennis Time: 2025-05-03 03:25

Q: I received all 4 pairs of glasses yesterday, as usual I absolutely loved them. However it seems one pair has the prescription backwards, the left in right and the right in left, and I cannot see a thing out of them. Please help!!!

A: Dear Angela Dennis, We are sorry to hear that, would you please tell us which pair has problem first ?

Brianne Balzarini Time: 2025-05-02 21:59

Q: Will I have to pay tariffs on my order? If so is there any way to know what that will be before I order?

A: Dear Brianne Balzarini, We would like to tell you that you don\'t need to pay tariffs on your order#20524240932462. But we will charge you the tariffs if you place new order in the future.

Sanders Chloe Time: 2025-05-02 20:45

Q: How do I submit my new order of replacement frames? May a customer service representative give me a phone call to the phone number on file.

A: Dear Chloe Sanders , You can check on our website and choose a frame you like in our website. Then tell us the name and color of the new frame you choose in the email . We will change it for you in the order.

Alina Terry Time: 2025-05-02 19:31

Q: 20425161536043 - hi there, this is my order number. I’ve been trying to wear these new glasses and unfortunately they just are really hurting my head and making me nauseous. I don’t think they’re going to work. I tried to see if I could process the refund but I couldn’t figure out how and was wondering if you could help me? Thank you so much. - Alina T

A: Dear Alina Terry, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

deannap1385 Time: 2025-05-02 18:57

Q: Exchange/Return. Glasses WAY larger then expecting. Looks horrible on me. What can I do? One style came in a smaller version, maybe they can be refitted? If it costs more to replace/exchange then... please help! Thanks. Order: 80425162051344

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Esmeralda Cuevas Time: 2025-05-02 16:29

Q: I was wondering at what part of the process my glasses are supposed to be. I order on the 24th. My order # is 80425240757010

A: Dear Esmeralda Cuevas, We checked the order and the rimless glasses are a bit more complicated to make, so it will take a bit longer. We will expedite production for you and arrange the shipping next week. We are very sorry for this and we will send you a gift and ship with your order to express our apology.

saraellis77 Time: 2025-05-02 16:29

Q: I submitted the wrong address for shipping. How can I fix that

A: Dear Sara Ellis, Please send us the correct address, then we\'ll change for you in the order.

Sanders Chloe Time: 2025-05-02 16:27

Q: I understand that the pair of frames I ordered is out of stock. How do I send the pair that I would like instead. May a representative please give me a phone call phone number on file is accurate.

A: Dear Chloe Sanders , You can check on our website and choose a frame you like in our website. Then tell us the name and color of the new frame you choose . We will change it for you in the order.

Angela Dennis Time: 2025-05-02 16:00

Q: I received four pair of glasses today and three of them are perfect, however one pair I am unable to see out of. I'm pretty sure the lenses are backwards ,as in the left prescription is on the right and the right is on the left. Thank you for helping. I have never had an issue like this before.

A: Dear Angela Dennis, We are sorry to hear that, would you please tell us which pair has problem first ?

Ryan Jung Time: 2025-05-02 14:37

Q: Unable to pay for glasses using FSA card

A: Dear Ryan Jung, Do you contact with your bank about this ?

Georgina Caballero Time: 2025-05-02 10:25

Q: My address is incorrect

A: Dear Georgina Caballero， We\'ve received you email and changed to the correct address for you in the order

Cheryl Mandelbaum Time: 2025-05-02 10:16

Q: I really like the frames "ABU" in blue, but the PD range is from 57 and my PD is 54. Is there any chance they can be made with my PD?

A: Dear Cheryl Mandelbaum, So sorry, for the frame #Abu,the smallest PD that can make is 57mm. It cann\'t make your PD 54mm. The PD is very important to your vision. We need to make the lenses according to your PD. Please choose other frames to match your PD.

TrinaD Time: 2025-05-02 08:04

Q: HOW DO I USE MY POINTS?

A: Dear TrinaD, We would like to tell you that you can log in your account and use it in points mall.

Maotsse16 Time: 2025-05-02 06:03

Q: 80425230828407. Saludos, el pedido fue realizado hace más de 8 días, no ha sido enviado y las gafas siguen en proceso.

A: Dear Maotsse Sanchez, We are sorry for the delay, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you. We will ship your order out next week.

Ariana Dee Time: 2025-05-01 20:02

Q: Hello, I received my last order for my daughter this week. She put on her pink glasses and not only had them on for not even an hour and they snapped. Could we please get these replaced.

A: Dear Ariana Dee, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Rou Time: 2025-05-01 19:46

Q: Regarding shipping location for the new tariffs in the United States: Are orders shipped to the states shipped from within the United States so there’s no tariff charges? Or are all US orders now going to be impacted by tariffs from being shipped by the origin county being China?

A: Dear customer, We are sorry to tell you that our factory is located in China, so your glasses will be charged the new tariffs by US government.

HYE YANG Time: 2025-05-01 19:37

Q: Please restock the oval, small-size rimless glasses?specifically the 'Nenote' eyeglasses. I've been eagerly waiting for Wherelight to restock the small-size rimless frames.

A: Dear Hey,thank you so much for your suggestions.Our staff will try to design and serach more frames.

Darby Sherri Time: 2025-05-01 18:44

Q: Hello I didn’t get my free Kaley glasses with order 80425200612260. Can I still get them FREE with the promo BOGO? Thank you

A: Dear Darby Sherri, We have checked your order and we find that you used code NEW30, not bogo. Do you mean that you want to use bogo in the order#80425200612260 ?

Terrianna Teague Time: 2025-05-01 18:25

Q: Hello my first order eye exam was off by my CYL it should have been 0.00 instead of -0.25

A: Dear Terrianna Teague, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Nova Mitchell Time: 2025-05-01 13:47

Q: hello, I'm trying to select the "Suzanne" frames to add to my cart, but the link keeps taking me back to the home page. it won't let me view the details. please fix the link so i can add them to my cart. thank you!

A: Hello Nova, could you please send us the screenshot of the broken part for our website?then we can check for you

Trudy Golding Time: 2025-05-01 13:33

Q: Just placed my order and wanted to confirm with you to use my prescription from my most recent order. You should have my prescription on file from last order which was perfect. Thanks!Trudy Golding

A: Dear Trudy Golding, We would like to tell you that we have your prescription and your order is being processed now.

Roxanne Vale Time: 2025-05-01 12:13

Q: Hi, may I please have an invoice for Order# 20425300806341. Thank you

A: Dear Roxanne Vale,we\'ve sent you invoice via email,please check.

Amanda Nelson Time: 2025-05-01 12:08

Q: I paid for Rush shipping on my order, not on my husbands. His glasses showed up a week ago and I still don’t have mine and there’s no tracking info. Just that a label was created. Where is my order? I think I would be refunded on my shipping. It never takes this long.

A: Dear Amanda Nelson We can\'t find your recent order in our system using your name and e-mail address. Could you kindly send us the order number so that we can check for you？

Lori Williams Time: 2025-05-01 09:37

Q: I was looking at glasses in the points section yesterday and clicked on them, so I could see what other colors they came in. I didn't know that just clicking on them meant that your points would be taken, even if you didn't purchase the glasses. I had 796 in points. How do I get the 700 points back? So I can use them for other glasses.

A: Dear Lori Williams, We would like to tell you that your points has returned to your account.

Natalie Eisen Time: 2025-05-01 08:23

Q: Can I get a status update on order #80425220720040

A: Dear Natalie Eisen, During production,our staff found a small flaw in the frame Moana, the supplier said this frame was out of stock. and we expedited the production of a new pair of frame Moana for you. So there is a little delay. We will finish the production and arrange the shipping in the next two days. We are very sorry for the delay and we will send you a gift and ship with your order to express our apology.

Natalie Eisen Time: 2025-05-01 06:14

Q: I was just wondering why this order is still processed when an order I did a few days later has already shipped. What is going on with order #80425220720040

A: Dear Natalie Eisen, During production,our staff found a small flaw in the frame Moana, the supplier said this frame was out of stock. and we expedited the production of a new pair of frame Moana for you. So there is a little delay. We will finish the production and arrange the shipping in the next two days. We are very sorry for the delay and we will send you a gift and ship with your order to express our apology.

Wilson Cruz Time: 2025-05-01 05:45

Q: I try to buy 2 pairs of glasses but i use 2 forms my credit card and paypal and its impossible. can u help to buy it?

A: Dear Wilson Cruz, Would you please tell us which card you used ? And we also suggest you to contact with your bank about this.

Ranae Holmes Time: 2025-04-30 15:28

Q: How can I change my last order? I changed my mind on the frame

A: Dear RaNae Holmes, We would like to tell you that your order is being processed now. We would like to tell you that you can log in your account and check the status of the glasses on the orders directly. And you said that you want to change a frame, would you please tell us which frame you want to change ?

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