Buy Prescription Glasses Online at Affordable Prices

Karen Time: 2026-03-25 05:08

Q: The red pair, the lenses are not right at all very blurry and the black ones are closer but still not 100%. Also they are too big .

A: Dear Karen, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Madlyn Holinka Time: 2026-03-25 04:31

Q: I paid extra for “express shipping” which is supposed to arrive in “5-9 business days” my order wasn’t even shipped till 10 days after my order. it’s now the 25th… 19 days after I placed my order… and it isn’t even “out for delivery” yet… I understand being behind… with everything going on, but I paid an extra $20+ to get my order in “5-9 business days”given that it’s been over twice that long… I would very much appreciate a refund or credit to my account for the “express” shipping cost. Thank you very much for your time…hope to hear from you soon. - Madlyn

A: Dear Madlyn Holinka, We are sorry for the delay, we have checked the tracking information and it shows that it was delivered. Do you receive it now ?

Georgia Lloyd Time: 2026-03-24 19:52

Q: Order: 80326241947237 I need to cancel this order or modify please. This should be for TINTED lenses to be used as sunglasses but the order summary says no tint. Please help I need to amend urgently

A: Dear Georgia Lloyd, We would like to tell you that we have corrected it for you

dara duke Time: 2026-03-24 15:45

Q: How do I access my credit your gave me in January. I want to get new glasses but don't know how to access the credit

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dara duke Time: 2026-03-24 15:42

Q: How do I access the credit you gave me back in January? I want to get new glasses but need help on using and adding my credit

A: Dear customer, Sorry, do you mean that $20 coupon code ?

Katarsha38 Time: 2026-03-24 14:35

Q: The frames are too tight for my head and can't be loosened because of how they are made

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first? Best regards,

Samantha Ward Time: 2026-03-24 13:57

Q: I placed an order over a month ago and it still shows processing. Can you help me figure out what is going on? I’ve never waited this long for an order.

A: Dear Samantha Ward, We are sorry for the delay, we will ship your order out today.

jillianseymour4679 Time: 2026-03-24 12:23

Q: Do you take fsa

A: Dear customer, You can try to use your fsa card to pay the order first. If it works, it means that you can use your fsa card on our website.

Katiria Alomar Time: 2026-03-24 08:09

Q: Mi orden d numero d rastreo email

A: Dear Katiria Alomar, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated. We would like to tell you that you can log in your account, find theorder, then you can click \"View order\", then you can check the details of the order directly.

Veronica Time: 2026-03-24 08:04

Q: I want to buy another pair of the exact same glasses I've already ordered from you (prescription). When I go to order the same pair in another color, it says my PD is too small. However, my prescription is correct, I am wearing them now, and I love them. Help me reorder them or remove the ban on ordering glasses.

A: Dear customer, Would you please measure the size of the original frame ?

dmtuttle7 Time: 2026-03-24 06:25

Q: My frame broke. In my almost 42 years of life and wearing glasses sense I have been 12 I have never had glasses break

A: Dear Dawn Conley, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

skdudley Time: 2026-03-24 04:22

Q: Hi I’m still awaiting my order , a little disappointed it’s taken so long with no update at all as I thought it was 5-7 day turnaround can someone please help track this thanks

A: Dear customer, We have checked the tracking information and it shows that it is out for delivery. Would you please check the address you filled in the order below ? Is it correct ?11 Briar Road,ANGLE VALE,south australia,5117,AU

Katiria Alomar Time: 2026-03-23 16:14

Q: Hola deseo mi número d rastreo

A: Dear Katiria Alomar, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated. We would like to tell you that you can log in your account, find theorder, then you can click \"View order\", then you can check the details of the order directly.

pilm56@hotmail.com Monique Pilon Time: 2026-03-23 14:38

Q: I don't receive your email for my problem with the last glasses i receive. Model Lustre col. Clear.That a ptoblem it's distorsion. Pkease i like a New glasses.

A: Dear Monique Pilon, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Katiria Alomar Time: 2026-03-23 14:10

Q: Hola deseo saber mi número d rastreo

A: Dear Katiria Alomar, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated. We would like to tell you that you can log in your account, find theorder, then you can click \"View order\", then you can check the details of the order directly.

Clarivel Ruiz Time: 2026-03-23 13:39

Q: 80326142014309 Nerissa Color: Tortoiseshell Size: Medium Rx: Single Vision Qty: 1 Hi received these glasses and arms are uneven on my face. In others words, they are crooked on my face. What are next actions to take? Thank you, Clarivel

A: Dear Clarivel Ruiz, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

doyouhaveasmoke Time: 2026-03-23 12:37

Q: Hi. It's been over a month since I ordered my glasses and it still says it's in processing when usually they get to me in about a month. I am just wondering if they really are still in processing or what's going on. Please get back to me as soon as you can. Thanks.

A: Dear customer, About your order,we are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily, so your order is delayed. We will rush order for you when it comes back.

dez.hendricks Time: 2026-03-23 12:28

Q: I sent a message yesterday about the recent order I made and received. It’s regarding the PANDORA frame which is super nice and I can see perfectly but the sides are very big and are very loose fitting. I need advise. In all the time Ive bought glasses online Ive never had an issue with the glasses feeling so loose.is there any recommendations? Please advise

A: Dear Desiree Hendricks, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $95 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Veronica Moore Time: 2026-03-23 12:24

Q: Hello, Can you please send me an invoice that I can submit to my insurance company please? I cannot seem to be able to find this in my account on your website. Thanks.

A: Dear Veronica Moore, we would like to tell you that we have emailed you the receipt .

Veronica Gonzalez Time: 2026-03-23 09:10

Q: I have Fleck XL. I've bought two pairs from you with my current prescription. I love them! I want to buy more of them, but when I go to choose my prescription it says my PD is too small and it won't let me proceed. I'd still like to purchase them, specifically the XL. I see great with them.

A: Dear customer, Would you please measure the size of the original frame ?

chelseacruz461998 Time: 2026-03-23 08:18

Q: Hello the address it was supposed to go to is David garcia8457769588 1052 Durham road Wallingford CT US 06492 chelseacruz461998@gmail.com I dont know if its possible at this point but thank u in advance

A: Dear customer, We would like to tell you that we have corrected it for you. We will ship your order out.

Courtnie Madrigal Time: 2026-03-23 06:34

Q: I am really mad at point I was told the glasses would be shipped expedited now it says 12-25 days are you kidding me. I want a refund and you can stop shipment I will refuse the order when it gets here. I am not happy I will be disputing a discrepancy on the charger with my bank. This is absolutely the worst customer service

A: Dear Courtnie Madrigal, We are sorry for the delay, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303500873

Samuel Lopez Time: 2026-03-23 06:13

Q: I placed another and after saw that your website was offering buy one get one free also, I saw the price of the frames I chose price dropped $2.00 in a matter of hours. I would like to take advantage of both offers what can I do?

A: Dear Samuel Lopez, We are sorry to tell you that you have used other discount in the order, we can not apply two discounts in one order.

April Medwechuk Time: 2026-03-23 05:51

Q: How can I make sure you ship via USPS and not a different carrier? I am trying to avoid high brokerage fees to Canada

A: Dear April Medwechuk, Please don\'t worry, you will not be charged brokerage fees.

catherinekatiuska Time: 2026-03-23 03:30

Q: I paid the express shipping but my glasses still in progress and I paid the most expensive choice of shipping because I need my glasses asap :(

A: Dear customer, We would like to tell you that we will ship your order out today.

fionapercival99 Time: 2026-03-23 02:37

Q: Hello, i orderd glasses as i was visiting England but they look like they won't arrive in time before I leave on the 25th of March. Can i change the shipping address to Canada. 1016 7th Brandon,MB,R7A 3V3,Canada.

A: Dear Fiona Percival, We are sorry to tell you that we have shipped glasses out . Sorry for this. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047395150625

dara duke Time: 2026-03-22 14:56

Q: I'm trying to buy glasses, but I don't see the credit in my account

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dara duke Time: 2026-03-22 14:55

Q: I don't see the credit for my last glasses that you said you would credit

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dez.hendricks Time: 2026-03-22 11:20

Q: Hello I received some glasses I ordered and wore them today and can see really good out of them but they are just super large on the sides and feel extremely loose. Is there something I can do? Return them or perhaps you have a recommendation?

A: Dear Desiree Hendricks, We are sorry to hear that,would you please tell us which pair has problem ?

Stephanie Horton Time: 2026-03-22 10:01

Q: I am having problems paying for my order

A: Dear Stephanie Horton, Would you please tell us which card you used ?

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