Buy Prescription Glasses Online at Affordable Prices

Jennifer Read-Whitney Time: 2026-05-25 14:20

Q: I recently received order 80326121442099 and the nose pad fell off within the first week. It went back on but then fell off again and disappeared. Please send a replacement nose pad.

A: Dear Jennifer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Mandy Barcheck Time: 2026-05-24 20:27

Q: Have you shipped both of my orders?

A: Dear Mandy Barcheck, We would like to tell you that we have shipped your orders out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392611388 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392060261

Mandy Barcheck Time: 2026-05-24 19:45

Q: I placed two orders on the same day. Why is my second order still processing?

A: Dear Mandy Barcheck, We would like to tell you that we have shipped your orders out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392611388 and https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596392060261

Katherine Rodriguez Time: 2026-05-24 17:16

Q: 20526161219324 Order I can't see this order on my wherelight account. Please help

A: Dear Katherine Rodriguez, Do you log in your email account: kathyrodz7@yahoo.com ? And we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124975890

joannecooper.ashby Time: 2026-05-24 16:08

Q: 6 days ago I received an email saying my package has been sent out and that I can check the shipping status at the link I was provided. I used the tracking number provided and it said that my attempt was unsuccessful and to check the tracking number. The tracking number provided was CNDFY20526132236062. I would like to know the whereabouts of my order please.

A: Dear Joanne, Thank you for reaching out. We have confirmed with our logistics team that your parcel has been processed and is currently awaiting flight booking. We appreciate your patience and will keep you informed of any further updates.

Katherine Rodriguez Time: 2026-05-24 15:10

Q: I can't track my order. It doesn't appear on my Wherelight account. Order number 20526161219324

A: Dear Katherine Rodriguez, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190349451124975890

sksppk Time: 2026-05-24 11:21

Q: Hi, I would like to return or exchange 2 of the pairs of glasses that I bought. How do I go about this? Thank you Sara

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to return ?

christie.oldal Time: 2026-05-24 10:24

Q: My reading glasses are too big and slid down my face. It looks like the glasses bands have been stretched and are not fitting properly. The glasses look stretched. Need to either return or get a different pair that are not defective.

A: Dear Christie, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Christie Pluviose Time: 2026-05-24 08:38

Q: How do I initiate a return

A: Dear Christie Pluviose, We are sorry to hear that,would you please tell us the reason why you want to return first ?

C. Findlay Time: 2026-05-23 23:00

Q: Do you have a Canadian address if any kind that I can put on my benefits plan so I can be re-imbursed for my purchase?

A: Dear customer, We are sorry to tell you that we don\'t have Canadian address.

Katherine Johnson Time: 2026-05-23 21:04

Q: I am in Canada and if I purchase from you would I be hit with tariffs?

A: Dear customer, For most orders shipped via economy shipping, you should not have to pay any tariffs.

Laurie Fisher Time: 2026-05-23 15:45

Q: Prescription on borh glasses is incorrect

A: Dear Laurie Fisher, We have checked the original Rx you upload in the email, we find that the Rx you filled in the order is different from the original Rx you upload in the email. We are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Kaycie Pressley Time: 2026-05-23 09:23

Q: Hi, why is my order taking so long?

A: Dear customer, We are sorry for the delay, we will ship your glasses out tomorrow.

tookpie Time: 2026-05-23 09:06

Q: I only use my desktop computer. Can you tell me how to use my VIIP card when not ordering on cell phone please? I love all my glasses from you and hope to take advantage of the free shipping. Thank you!

A: Dear customer, We would like to tell you that you can choose economy shipping, the shipping fee will be automatically waived.

lataija hurts Time: 2026-05-23 09:05

Q: Frame too big

A: Dear customer, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

jwatsonfay Time: 2026-05-23 08:32

Q: I can not explain the curvature of the lenses. My eyes could not adjust to the lenses I had a bad headache after trying to wear them . 2 of the frames looked bad on me. I would just like to send them back please. Thank you! If you would provide an address for the return. I have already packaged everything up the way it was delivered to me in good condition.

A: Dear customer, We are sorry to hear that,would you please tell us which pairs have problems ?

dylee.lott89 Time: 2026-05-23 07:43

Q: I paid for advance shipping and it's already been a week since I've ordered my glasses. Why offer advance shipping if it was still going to take the same amount of time as regular shipping.

A: Dear customer, We have checked the tracking information and it shows that it was delivered. Do you receive it ?

Michelle McMullin Time: 2026-05-22 21:55

Q: I need to cancel/adjust order 80526221408000 I think I have my PD measurement wrong. I got my new frames today from a previous order but I get really nauseous every time I put them on. I need to have my doctor check my PD and adjust this order. Can you help with that? Is it possible to get the lenses from my past order (80526062059460) adjusted when I get the correct measurement? Thank you!!

A: Dear Michelle McMullin, We can correct PD value, are you sure that you want to cancel order ?

Chris Johnson Time: 2026-05-22 19:36

Q: I have been trying to order glasses online for like an hour now, when I go through all the motions and get to the end to click "Add to Bag", the screen loads again and then it takes me to an empty shopping bag every time. Am I missing something here?

A: Dear customer, We are sorry to hear that,would you please take a video to show us problem in details ?

MikelMEgersonSr Time: 2026-05-22 13:20

Q: The frames were not the quality I expected. I would like to choose different frames if possible.

A: Dear Mike, We are sorry to hear that,would you please tell us order number first ?

Aisha Fuseni Time: 2026-05-22 10:11

Q: My glasses that I’ve ordered and received did not come with the transitional lens nor did it come with the color in the lens please advise

A: Dear Aisha Fuseni, We are sorry to hear that,would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a photo of it ? Or would you please put the eyeglasses on white paper in the sunlight directly at least 5 minutes and take a video of it ? Please don\'t put them in the car or put them at home. If the window of your car or window of home has UV protection film, the glasses will not change the color.

Ash Time: 2026-05-21 21:28

Q: Hi!! I was wondering if I could make a return, my glasses are just a little too big for my style, the email address to the order is ashleyandmaximilliangc@gmail.com and the order id is 80526031526287 thank you so much!!

A: Dear Ash, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Ibis Ayala Time: 2026-05-21 18:32

Q: Good night. Just a question. Why my order take so long??

A: Dear Ibis Ayala, We are so sorry for the delay. We are sorry to tell you that the frame#Max H81007 red is out of stock temporarily, so your order is delayed, we will rush order for you and will ship your order out asap.

olgsant Time: 2026-05-21 17:33

Q: My order don't are the same of my prescription 80526020444300. I can't see with then. And that prescription I'm using with other lens that I ordered before

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Mileidy Rivera Time: 2026-05-21 16:03

Q: From may 16 doesn’t view any changes on the tracking information. Still says label created. I pay for advanced shipping. An today may 21 still the same order status.

A: Dear Mileidy Rivera, We would like to tell you that your item arrived at GREENSBORO NC DISTRIBUTION CENTER origin facility on May 22, 2026 at 1:38 am. The item is currently in transit to the destination. You will receive it soon.

trinafrost72 Time: 2026-05-21 15:58

Q: Didn’t receive my package

A: Dear customer, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 1:16 pm on May 21, 2026 in KINGSPORT, TN 37664. Do you check your mailbox ?

jwatsonfay - Jennifer Time: 2026-05-21 15:54

Q: Hello, This was my first time purchasing glasses with WhereLight. I am unhappy with my purchase. I paid for my purchase through Klarna. How can I return the glasses to you and get a refund. I do not want them re-made. There were multipule problems. I wuld just like to send them back to you please. Them have Klarna refund my money. Thank you

A: Dear Jennifer, To help us process your return smoothly and address these quality issues for future customers, could you please briefly share the specific problems you encountered with your glasses? This will also allow us to flag any urgent concerns with our production team immediately. Thank you for bringing this to our attention.

rrclark120 Time: 2026-05-21 14:19

Q: Order number 80526021156590 Why are these glasses still in processing? When will they be ready to be shipped?

A: Dear Rosie Clark, We would like to tell you that we have shipped glasses out. You can check the shipping status at https://www.gofo.com/us/track?searchID=GFUS01052456057987

Saracho Mayra Time: 2026-05-21 13:55

Q: I just made a prescription order with sunglasses I chose tint instead of polarized How do I make the change?

A: Dear Mayra Saracho, Would you please tell us whether you want glasses#Paisley 59026 floral with polarized tint ?

MAKAYLA KRUSE Time: 2026-05-21 12:49

Q: The arms of my glasses aren't straight. One side curves a lot more than the other.

A: Dear MAKAYLA KRUSE, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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