Buy Prescription Glasses Online at Affordable Prices

Violetsage Time: 2026-05-29 14:55

Q: I need to change my email address, but the option is greyed out. Please let me know how to update this information.

A: Dear customer, Would you please tell us your new email address ?

monimania Time: 2026-05-29 14:12

Q: I ordered two pairs of the same glasses style order number 20526081357526 The brown ones are okay but the prescription for the black ones is off, they are blurry. It is the same prescription for both and the same frames.

A: Dear customer, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

anis901 Time: 2026-05-29 13:25

Q: I ordered 2 pair of glasses and one pair I can’t see out of. How do I exchange them?

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Cindy Vang Time: 2026-05-29 13:17

Q: I'd like assistance with Order# 20526290843590 The order wouldn't accept my payment method. I though if I could cancel the order and place it again i'll be able to make the payment however the coupon and accessories that I redeemed with my points are no longer available for me to apply. I need a response back to vanglee.cindy@gmail.com as the email on my account is locked and will not receive or send any new messages.

A: Dear Cindy Vang, We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389758003

luann4242 luann Time: 2026-05-29 13:02

Q: Where are my glasses

A: Dear customer, We have checked the tracking information and it shows that it was delivered, Door/Yard. Do you check your Door/Yard ?

woodsfarm Time: 2026-05-29 12:17

Q: My order number is 80526121907455

A: Dear customer, We are sorry to hear that,your package might be lost in transit. Concerning your case, we can remake the eyeglasses for you. Would you please tell us whether you can accept it ?

Serafin M Aguirre Time: 2026-05-29 11:47

Q: My new prescription has “Plano” on the Spd/OD. What number do I put in that box?

A: Dear customer, we would like to tell you that you can fill zero. But do you mean that you want standard shipping ?

Catherine Schaer Time: 2026-05-29 11:39

Q: Hello, I received my new glasses. I love them , but there is a problem. The progressive line is way too high and I can’t see out of them. How do I go about exchanging them?

A: Dear customer, We are sorry to hear that,would you please tell us whether your correct PD value is 71 ?

Lourdes Panet Time: 2026-05-29 10:20

Q: Two days ago I’ve send you the pics of the two glasses to return. Did you receive it? I want to know how’s the return process? Shipping cost, if you send me the return label, and how is the amount of credit or discount you are going to give me after I return the eyeglasses?

A: Dear customer, We are sorry to tell you that we don\'t receive pics, would you please email us them again ?

dbcherry Time: 2026-05-29 10:19

Q: The prescription with the negative 1.50 for the right eye is correct. Having trouble getting picture to attach

A: Dear Donna Smyth, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Lourdes Panet Time: 2026-05-29 10:13

Q: Two days ago I’ve send you the pics with the two glasses to return. Did you receive it?

A: Dear customer, We are sorry to tell you that we don\'t receive pics, would you please email us them again ?

Marina Munoz Time: 2026-05-29 09:18

Q: I am wanting to make a return. How do I request it and where do I send it to?

A: Dear customer, We are sorry to hear that,would you please tell us the reason why you want to return ?

Cindy Vang Time: 2026-05-29 08:01

Q: Hi, I'm checking on the status of my order. Can you confirm if it's been shipped yet? It email associated with my account is vangl.cindy@gmail.com but it's locked and cannot send or receive emails. I'd like to know how to update my email as well. Order #20426302025300

A: Dear Cindy Vang, We would like to tell you that you can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596389758003

andrietta Time: 2026-05-29 05:58

Q: Hi I joined or signed up as an affiliate. However I do not understand how it works? What links do I share? Also do I get a specific code that people can use for a discount. Are there more instructions? Thanks Andrietta

A: Dear customer, we would like to tell you that you can send email to market_pr@wherelight.com

woodsfarm Time: 2026-05-28 21:44

Q: My glasses have been finished and marked as “shipping” since 5-19-26. Any idea when they might be shipped? The couriers only show a label has been created. Thank you.

A: Dear customer, We are sorry to hear that,would you please tell us order number first ?

Brionna Dixon Time: 2026-05-28 17:56

Q: Hi, I’m trying to process payment for order 80526281744027 but when Paypal directs me back to the website to pay it does not take me to a screen to finish checking out.

A: Dear customer, We are sorry to hear that,would you please take a screenshot of your payment ?

Emilie Obscura Time: 2026-05-28 15:45

Q: Hello. I placed an order this morning. The order number is. 80526281542047 I have removed the incorrect addresses from my account. I’ve also removed it from my PayPal. And yet when I placed the order this morning, it still shows up with the incorrect address. It shows 15 Brocklea Street Gaythorne. I have not lived at that address for one year. It should be 3 Ardoch Street Keperra. I have had to contact support multiple times in the last year about this problem. And I thought that by deleting it from PayPal and deleting it from this account that it would be fixed. But my current order says that it is shipping to the wrong address yet again.

A: Dear Emilie Obscura, We would like to tell you that we have corrected it for you

Amanda Whitman Time: 2026-05-28 15:44

Q: These glasses are fuzzy to me and I do not like the way these fit me. I would like to return them. Please tell me how to do that.

A: Dear Amanda Whitman, We are sorry to hear that,would you please tell us which pair has problems ?

crystalking28 Crystal Time: 2026-05-28 14:04

Q: Hi, I am trying to place an order but the PD dropdown only allows for options from 68-80. I need to select 63. What should I do?

A: Dear customer, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses.

Stormi Johnson Time: 2026-05-28 13:53

Q: Order 20526141557198 I received an incorrect order as I received two pair of the same eyeglasses. And I’m missing a pair from my order. How can I get the mistake made by Wherelight corrected?

A: Dear Stormi Johnson, We are sorry to hear that,would you please take a photo of all the things you received from us ?

Rosalee Time: 2026-05-28 12:07

Q: Can I use my has, fsa card for glasses

A: Dear customer, You can try to use your fsa card to pay the order first. If it works, it means that you can use your card on our website.

Makala Stilwell Time: 2026-05-28 11:23

Q: 80526160916430 This is my order number it shipped last week but hasn’t moved in a week it says it’s in Cary NC I live 2-3 hours away from Cary NC so I don’t understand why it’s not moved in a week when it’s so close. Did it get lost.

A: Dear Makala Stilwell, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

johannasimmel01 Time: 2026-05-28 10:37

Q: I need to return my first order but I can’t see how to do that. Thank you for your help, Johanna

A: Dear customer, We are sorry to hear that,do you want to return order#80526171017507 ? And would you please tell us the reason ?

dalores11 Time: 2026-05-28 10:30

Q: I have not received my order yet

A: Dear Dalores Baker We are sorry to hear that,would you please double check the address below ?3240 Las Vegas blvd #207 ,Las Vegas,NV,89115 Is it correct?

Tiffany Chapman Time: 2026-05-28 10:18

Q: I recently received an order and the tinted lenses are much lighter than I expected them to be, is there a way to purchase lens replacements only in darker shades of tint?

A: Dear Tiffany Chapman, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Heather Kehl Time: 2026-05-28 08:43

Q: Order 805261361639014 I received my glasses, the frames are great but I primarily wear my glasses for working on the computer, my phone, reading. My prescription is for that. When I look at things close up with the glasses you sent me I can’t read or see anything clearly.

A: Dear Heather Kehl, We are sorry to hear that,would you please tell us whether you want to order single vision reading glasses ?

Viki Time: 2026-05-28 07:53

Q: Hello, I'm noticing a pair of my glasses ordered from you last year have the magnetic bits for sunglass attachments but can't find that accessory on your site. Could you advise me? Thanks

A: Dear Viki, You can find it here: https://www.wherelight.com/accessories?sort=0&styles=7

Donna smyth Time: 2026-05-28 07:22

Q: I ordered two pairs of glasses. On one of them I gave the wrong prescription. Is it too late to correct it? My right eye is actually -1.50. Thanks

A: Dear Donna Smyth, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

dbcherry Time: 2026-05-28 07:17

Q: I ordered two pairs of glasses. I made a mistake on the prescription on one of them. My right eye is -1.50. Is it too late to fix this? Thanks

A: Dear Donna Smyth, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Peggy Farrell Time: 2026-05-27 20:12

Q: I just paid for glasses pay in 4 PayPal It’s not showing bin my orders Has the order gone through money for first payment came out already

A: Dear Peggy Farrell, We would like to tell you that we have shipped order#80526201937440 out. You can check the shipping status at https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY80526201937440

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