Buy Prescription Glasses Online at Affordable Prices

REBECCA CARSON Time: 2026-01-16 14:18

Q: While wearing my glasses for the second time, the frame by my eye popped and cracked loudly. They are not stretched and were not dropped. Just sitting on my face while typing.

A: Dear REBECCA CARSON, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

Christian Time: 2026-01-16 12:28

Q: I had paid for the Express Delivery, on your website it shows shipped but when i look at UPS tracking it says "Estimated delivery date will be available when UPS receives the package." so was it shipped or was the label just printed and thats why it shows shipped?

A: Dear Christian, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

jacksonlana65 Time: 2026-01-16 11:08

Q: What your company contact number

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Shannon Lucas Time: 2026-01-16 08:41

Q: Hi I would love the fawn tortise shell glasses as my replacement. Thank you!

A: Dear Shannon Lucas, We are sorry to tell you that the fawn tortiseshell is out of stock, would you please choose other frame ?

Dori Zook Time: 2026-01-15 17:45

Q: I LOVE a pair of glasses I got a short time ago, but one arm is twisting slightly at the hinge. Not much, but I know it's twisting at the hinge and not a loose screw. A do-it-yourself approach might lead to a dumpster fire so I'm not touching it! Do you do repairs? I am ADDICTED to your glasses, as you can easily see by my record. :-)

A: Dear Dori Zook, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

jillgraddy Time: 2026-01-15 15:57

Q: Where is the CART??? I can't find where I am supposed to put my order prior to checking out.

A: Dear customer, Would you please take a screenshot to show us problems in details ?

Rachel Time: 2026-01-15 15:40

Q: My friend recommended this website. If I make a purchase, how can I make sure she gets her referral reward? Thank you!

A: Dear Rachel, Does she have her own referral code ?

Christopher Bryant Time: 2026-01-15 14:42

Q: Hello I received my order and one pair of the glasses are broken 1ZG841J50330957737 this was my tracking number let me know if you need more information please and thank you

A: Dear Christopher Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

lazymeliorist Time: 2026-01-15 12:23

Q: What can you do to help with the fact that all the pearls fell off my glasses within a month of owning them. Im upset.

A: Dear Sophia Phillips, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

myshelasia Time: 2026-01-15 11:14

Q: In my cart i have the 2 glasses i want to exchange them for if you gave me 1 coupon each for a total of 2 coupons i would still have to come out of pocket like $50. You need to state that whhen ordering your companys statement is false about "dont worry if your not satisfied"

A: Dear customer, Would you please take a screenshot of your shopping cart ?

myshelasia Time: 2026-01-15 11:06

Q: can i get one for each of the glasses?

A: Dear customer, Would you please take a screenshot of your shopping cart ?

Jessika Warren Time: 2026-01-15 10:58

Q: Please someone call me ASAP I just made an order and I need to change the delivery address.

A: Dear Jessika Warren, We would like to tell you that we have corrected it for you

Jessika Warren Time: 2026-01-15 10:49

Q: I just placed an order and want to change the shipping address

A: Dear Jessika Warren, We would like to tell you that we have corrected it for you

Lee S Time: 2026-01-15 08:09

Q: Hi! I reviewed and took photos of maybe 6 pairs of glasses. I don't see the points in my profile. Dud you get them but not yet put the points on my account?

A: Dear Lee S, Please don\'t worry, these points will be added in your account soon.

Kendra Time: 2026-01-15 07:38

Q: I have a small PD. It’s 55 (for one) or it’s just 27.5 (this if for two). I love y’all’s glasses but can’t seem to ever find the right PD. Can y’all help?

A: Dear Kendra, We would like to tell you that you can check these frames: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=55

Jennifer Johnson Ganyo Time: 2026-01-14 22:01

Q: A pair of glasses I ordered on December 16th has broken! I was careful; these were not dropped or mishandled. Please advise.

A: Dear Jennifer Johnson Ganyo, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

noebelmorales Time: 2026-01-14 19:32

Q: Hello there, my glasses got scratched pretty bad. How can we get them fixed?

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Joda Grimes Time: 2026-01-14 14:33

Q: I just received my order in the mail. The lenses are perfect, but the frames are loose like they're used and have been worn before. They were smashed in the box they were shipped in both pair.

A: Dear Joda Grimes, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Stephanie Rivera Time: 2026-01-14 13:15

Q: My order 81225270707443 was not received

A: Dear Rivera Stephanie, We have checked the tracking information and it shows that your item was delivered in or at the mailbox at 2:04 pm on January 12, 2026 in BROOKLYN, NY 11208. Do you check your mailbox ?

Hopkins Lena Time: 2026-01-14 10:41

Q: Replying to the message. I see that my order has shipped. My question would be if the shipping label labeled was created on 1/7/2026 at 3:10 am, and I paid for expressed shipping. Why did UPS receive it my package on the 1/12/26 if it’s supposed to be express shipping? And why am and I receiving my order on Friday when it should’ve been sooner from the day the label was created? It’s the same as regular shipping. Looking at my other purchases it’s basically the same days as regular shipping than express shipping. The purpose of paying for express shipping was to receive my order sooner. This doesn’t seem to match what I paid for when it comes to express shipping.

A: Dear Hopkins Lena,Thank you for your message. We sincerely apologize for the confusion and delay regarding your express shipping. To avoid high U.S. tariffs, our UPS Express orders are now first shipped in bulk from China to our U.S. warehouse. The tracking number you received is for the final domestic UPS delivery after it arrives in the U.S., which is why there was a gap between the label creation and the first scan. We understand this makes the timeline appear slower than expected and does not fully reflect the express service you paid for. We are actively working to improve this process. We appreciate your patience and understanding.

Camila Restrepo Time: 2026-01-14 10:15

Q: The glasses make me dizzy

A: Dear Camila Restrepo, We are sorry to hear that,would you please tell us whether you wore 1.67 index lenses before ?

miramorenalehua Time: 2026-01-14 09:52

Q: Hello I had 400 points from my last purchase and they are gone.

A: Dear customer, We would like to tell you that we have returned points to your account.

Settle-Lee D Time: 2026-01-14 09:51

Q: My glasses arrived but one pair I am unable to focus in the right eye it is completely burry is there a way to get a new pair that are correct? The other pair is a perfect.

A: Dear Settle, We are sorry to hear that,would you please tell us which pair is not good ?

miramorenalehua Time: 2026-01-14 09:47

Q: I had over 400 points and went to points mall to use them and they are gone

A: Dear customer, We would like to tell you that we have returned points to your account.

Alexandrea Chadwick Time: 2026-01-14 08:46

Q: Order#80126061933570 Could you please let me know why my basic lense order that I paid extra for fast shipping has been sitting in the same place finished for 6 days now?

A: Dear Alexandrea Chadwick, We would like to tell you that we will ship your order out this week.

Angela Greene Time: 2026-01-14 06:22

Q: What is the update and estimated time of delivery for the order placed on January 3, 2026?

A: Dear Angela Greene, We would like to tell you that your order is expected to be shipped out this week.

Michelle Time: 2026-01-14 04:56

Q: Average delivery time

A: Dear Michelle, About production time and shipping time, you can check here: https://www.wherelight.com/helping/faq And the shipping time exclude the production time.

tnewton509 Time: 2026-01-13 18:54

Q: Greetings. Is there any kind of warranty for the frames??

A: Dear customer, We would like to tell you that you can check our return policy here:https://www.wherelight.com/helping/faq

Julie Duran Time: 2026-01-13 18:46

Q: Do you take insurance? If not, do you give me all the information I would need to get reimbursement for my glasses?Thanks

A: Dear Julie Duran, You can try to use your insurance card to pay the order first. If it works, it means that you can use your insurance card on our website.

Alaias Perkins Time: 2026-01-13 18:12

Q: I cannot find a coupon code no where! What date was it sent for I can’t see it!?

A: Dear Alaias Perkins, We would like to tell you that we sent code to your email address: alaias.perkins@yahoo.com

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee