Consulting Servive Center

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear customer,  We are sorry to hear that, please don\'t worry, do you feel the frame is small or big ?

A: Dear customer,  We are sorry to hear that, please don\'t worry, do you feel the frame is small or big ?

A: Dear Amanda Rounds, We are sorry to tell you that we don\'t have Amaryllis in gold color now.

A: Dear Addie, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

A: Dear Amanda Bryant, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Stacy Reynolds, We are sorry to hear that, but would you please tell us which order you want to cancel and the reason ?

A: Dear Sammi, Do you have picture of that pair ?

A: Dear Norma Torres, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

A: Dear Ines Juros, We are sorry to hear that, would you please tell us the reason why you want to delete your account ?

A: Dear Maria Gema Teran, We are sorry for the delay, but it is in transit, you will receive it soon.

A: Dear Maria Gema Teran, We are sorry for the delay, but it is in transit, you will receive it soon.

A: Dear Marlene Fontanet Smith, We have checked your order and we are sorry to tell you that your order is shipped out, so we can not add the glasses for you. Sorry for this.

A: Dear Kathryn Doubrley, It refers to the service charges which is charged by some banks.

A: Dear Sonja Strickland, We would like to tell you that we have sent the receipt to your email address, you can check it later.

A: Dear Jovie Jasper, We would like to tell you that we have shipped your order out. Your package has arrived at Facility of Arlington, TX, United States. You will receive it soon.

A: Dear Sally Hernandez, Please don\'t worry, we will help you. In order to find the cause, would you please answer us some questions? 1. And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

A: Dear customer, We would like to tell you that you can use the points in the Points Mall.

A: Dear Luis rodriguez, We would like to tell you that your item was delivered in or at the mailbox at 10:27 am on August 1, 2025 in COTO LAUREL, PR 00780. Do you check your mailbox ?

A: Dear Betty Kroll, We would like to tell you that we have corrected it

A: Dear Betty Kroll, We would like to tell you that we have corrected it

A: Dear Roxy, We are sorry to hear that,but would you please tell us which card you used ?

A: Dear Melissa McWhirter, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear Moira Ward, We have checked your order and we are sorry to tell you that the frame#Dabria 30412-1 in gold is out of stock. It will come back in stock at the end of this month. Do you need to change it to other frame ?

A: Dear Marg Triplett,if you have any questions, please contact us when you are free.

A: Dear Lacy Wolfe, We would like to tell you that we have corrected it for you.

A: Dear customer, We would like to tell you that it will come with two clip-ons.

A: Dear MandD Pecor, There was a small flaw in the inspection of the glasses#Baxter 2082 and we have expedited production for remaking this one. The order is expected to be shipped out next week To express our apologies, we\'ll send you a small gift in the parcel when shipping

A: Dear Linda Lipscomb,We would like to tell you that we have sent the coupon to you, but it seems that you don\'t receive it. So we sent it to you again. You can check it in your email.

A: Dear Tonya Mullins, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?