Buy Prescription Glasses Online at Affordable Prices

Andrea Majeed Time: 2025-12-06 10:52

Q: I ordered a pair of glasses for my partner. His eye doctor said I should not have ordered progressive. I need to return the glasses to order non progressive lenses. Please let me know what I need to do. His order was 81125081315101.

A: Dear customer, We would like to tell you that you can use the receipt we emailed you directly. The price of lenses and frame is listed on it. About glasses in order#81125081315101, we are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

slspcanada Time: 2025-12-06 09:20

Q: Have not received my order!!!! Says shipped. Haven’t received it. Please track order number Order: 81125081325552

A: Dear Shelley OLEKSUIK, Please don\'t worry, you will receive it soon. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315468278809

Andrea Majeed Time: 2025-12-06 08:10

Q: Thank you for sending me the invoice. I am sorry, I should have been more specific. I need a copy of the very first invoice I have. The one that I have ordered the 2 pair of glasses. I need it to show the price of frames and show the price of the lenses separately so my insurance will pay for them. Thank you again

A: Dear customer, We would like to tell you that you can use the receipt we emailed you directly. The price of lenses and frame is listed on it. About glasses in order#81125081315101, we are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Pshaun Jordan Time: 2025-12-05 21:29

Q: If the Special is any 3 for $129, why is it coming out to $179,

A: Dear Pshaun Jordan, We are sorry to tell you that $129 discount is ended, sorry for this.

Morgan-Pratt Felisa Time: 2025-12-05 17:47

Q: I bought three pairs of glasses and I received them last week already one pair has broken. Can I please send them back and be fixed? I have bought many of glasses from you guys and this is the first time this has happened. Please let me know if I can send them back I am a dedicated shopper with you guys so I would appreciate if you guys could help me.

A: Dear Felisa Morgan, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Brenda Lopez Time: 2025-12-05 13:11

Q: Hello, I just placed an order for some glasses but forgot to use the coupon I had, is there anyway the order can be modified to use the coupon or cancelled (I have a $25 off $100)? This is the order number Order# 81225051301566. Please let me know, if possible, thanks!

A: Dear Brenda, Ok, we will refund you money $25.

Brenda Lopez Time: 2025-12-05 13:11

Q: Hello, I just placed an order for some glasses but forgot to use the coupon I had, is there anyway the order can be modified to use the coupon or cancelled (I have a $25 off $100)? This is the order number Order# 81225051301566. Please let me know, if possible, thanks!

A: Dear Brenda, Ok, we will refund you money $25.

gloria huff Time: 2025-12-05 11:02

Q: 81125281740010 is my order number and ghuff7315@gmail.com is the account i was able to create after i ordered the glasses, can you please add my order info onto my account please

A: Dear Gloria Huff, Ok, we will corrected it for you.

mareelien Time: 2025-12-05 10:53

Q: It has been almost a week since my order shipped, but no updates available on the DHL site. What gives? https://www.dhl.com/cn-en/home/tracking/tracking-global-forwarding.html?submit=1&tracking-id=CNDFY21125181623571

A: Dear Maree Lien, Please don\'t worry, your package is still in transit.The tracking information will be updated this week.

Crowe Sarah Time: 2025-12-05 10:25

Q: My Mandy frames broke while I was driving. The frames snapped on the left side by my nose. I did nothing to cause this to happen. I was just driving. Can I get a refund or replacement?

A: Dear Crowe Sarah, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

ally.hixson93 Time: 2025-12-05 10:08

Q: Hey is there a way I can expedite shipping on my order? So I can wear my holiday glasses before the holiday?

A: Dear Allyson Hixson, We need to confirm the prescription with you since your sph value of right eye is positive and cyl values are is positive . Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

ezak Time: 2025-12-05 07:24

Q: What can be done with my broken frame Order 80825261059544? I have sent 2 pictures showing the break of the arm of the frame.

A: Dear customer, We are sorry for this, concerning your case, you can choose a new frame and we can make the eyeglasses for you for free. Would you please tell us whether you can accept it ? If you can accept it, please tell us the frame’s name and color.

mogasmango Stefany Time: 2025-12-05 00:16

Q: can u plz delete this account i accidentally made it

A: Dear Stefany, Ok, we will delete your account.

Gilean Goodman Time: 2025-12-04 23:02

Q: Is it possible to split an order into 2 separate orders without having to reorder all of the glasses? My HSA declined because of shipping charges, which were added due to more than 5 pairs on one order.

A: Dear Gilean Goodman, We can remove some pairs of glasses from your order, but we can not create order for you. Do you need us to remove some pairs of glasses ?

Allissia Facey Time: 2025-12-04 18:23

Q: Hi, I accidentally redeemed point for glasses that my pd is too small which i was not aware of for - can these please be cancelled and points returned as I cannot purchase those glasses thanks

A: Dear Allissia Facey, We would like to tell you that we have returned points to your account.

Yangzi Zhang Time: 2025-12-04 18:03

Q: I recently received my two pair of glasses, but one of them makes me feel dizzy. And both of my glasses have the same prescription. my order number is 81125212038026. The pair I have problem with is No. (23005).

A: Dear Yangzi Zhang, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

jamiethenole Time: 2025-12-04 17:43

Q: I believe the state of my address may be wrong. It appears as “FM” not “FL” for Florida.

A: Dear Jamie Arnold, Sorry, we are sorry to tell you that we have shipped your order out, so we can not change address for you. But you can contact with your local USPS office about this. The tracking number is 9200190279541014884547 You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541014884547

hudsonantionette5222 Time: 2025-12-04 17:37

Q: I tried to use my HSA card, but it will not go through. I have checked to see if I have enough money which I do. Do you know why the card will not work? the only other thing that I can think of is the card address and the delivery address are different.

A: Dear customer, Do you choose \"pay with credit card \" ?

Michelle Callahan Time: 2025-12-04 13:25

Q: Where are my glasses?

A: Dear Michelle Callahan, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Andrea Majeed Time: 2025-12-04 13:09

Q: I need a invoice that is easier to see. The print is too light for my insurance company to read.

A: Dear Andrea Majeed, we would like to tell you that we have emailed you the receipt.

dalston517 Time: 2025-12-04 12:54

Q: Nojo

A: Dear Deborah Alston, We are sorry to hear that,would you please take a photo of the original prescription of brown pair with PD and attach it in the email so that we can check it for you first?

dalston517 Time: 2025-12-04 12:39

Q: I received 2 pairs of glasses from you. One pair, the black frame ones, I can see better out of them than the brown ones.If I am holding reading material in front of my face, I can read the info with the black frames if moving my head up and down while focusing on the print, however the brown frame glasses are blurry no mater what position my head is in. I cannot wear the brown frames. What do I need to do to address the issue

A: Dear Deborah Alston, We are sorry to hear that,would you please take a photo of the original prescription of brown pair with PD and attach it in the email so that we can check it for you first?

Beverly Lewis Time: 2025-12-04 12:37

Q: Order #21125081355580 I previously sent and email message regarding the Product "Luxe" 56048 requesting a replacement due to my oversight of picking a large frame. I sent in a picture of me wearing the glasses that are too small for my face. I would like, if at all possible, a replacement at an equal or lesser value. I am will to lose money if I can not find something that I like at a lesser price, but the correct size. Please advise.

A: Dear Beverly Lewis, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $45 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:24

Q: I don’t speak English. I just bought some glasses and the purchase was submitted without the prescription. I need to fix this because I do have the eyeglass prescription. Please help me.

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Rodriguez Cely Time: 2025-12-04 12:12

Q: Saludos en la compra del espejuelo no aparece mi receta segun entrada. He enviado email con la receta para arreglar la compra. Ayuda urgente

A: Dear Cely Rodriguez, We find that there are add values in your original Rx, are you sure that you want single vision reading glasses ?

Debra DeWolff Time: 2025-12-04 10:43

Q: I would like to return one of the four pairs of glasses I ordered and received. They're VERY uncomfortable. The bridge has a sharp edge that cuts into my nose. I can't wear them. But I can't seem to figure out how to process the return. I can't find the button to start the return process.

A: Dear Debra DeWolff, We are sorry to hear that, would you please tell us which pair is not uncomfortable ?

Shane Calderon Time: 2025-12-04 10:11

Q: Hello, I would like to return the 3 pair of glasses on my order. I ordered them for my mother, and she provided me an old prescription. I now have Her new prescription and would like to order new glasses. Will you provide me a return label so I can begin the return process? I am anxious to find my Mother new glasses as soon as possible. Much appreciated, happy holidays. Shane Calderon.

A: Dear Shane Calderon, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $40 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Kinza Saeed Time: 2025-12-04 05:44

Q: Yes how do I submit a photo of the item to wherelight

A: Dear Kinza Saeed, You can send us the link of new frame directly.

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