Buy Prescription Glasses Online at Affordable Prices

fae ophelia Time: 2026-03-20 07:34

Q: do you offer tracking information? i ordered with express shipping & was hoping to be able to track !

A: Dear Fae Olson, We would like to tell you that we have shipped your order out this week. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Burcher E Bernette Time: 2026-03-20 07:18

Q: Good day. Can someone update me on when i will see that the glassed are on the way and Shipped please. 3 weeks to process is really too much. Since March 2nd.

A: Dear Burcher E Bernette, We would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490323596371988746

Rhonda Ayeni Time: 2026-03-20 05:28

Q: Order # 80226270918563. How can I return glasses? They are to big and slide off my face

A: Dear Rhonda Ayeni, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

Peeples Johari Time: 2026-03-20 03:46

Q: Hello! I never received order 20226191652505 and I paid for express shipping. Can you assist me?

A: Dear Peeples Johari, We would like to tell you that we have shipped your order out. And the tracking information shows that your item was delivered to the front desk, reception area, or mail room at 5:23 pm on March 20, 2026 in AURORA, IL 60504. Do you check your Front Desk/Reception/Mail Room ?

pilm56@hotmail.com Monique Pilon Time: 2026-03-20 02:13

Q: I just receive my new glasses Lustre, color Clear.This is a beautiful model but there are a problem. There is a problem . They are distorsion in the glasses. It's the eighteen i order at your cie . Please start again this model because these are a problem inside DISTORSION. I await your news. Monique Pilon

A: Dear Monique Pilon, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Courtnie Madrigal Time: 2026-03-20 01:17

Q: I was told that my order will ship out this week since the frame was in stock again. If it does not ship out by Friday march 20 I would like you to issue a refund and cancel the fleck frame and ship the other glasses. The glass should have never been available to order if they were out of stock I placed the order almost a month ago this is ridiculous.

A: Dear Courtnie Madrigal, We are sorry for the delay, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303500873

Maritza Rodriguez Time: 2026-03-19 20:03

Q: Good evening Wherelight, I reached out to you back on February 22 with the picture of the prescription as requested. I am replying to the latest message you sent me asking if I want progressive lenses, the answer is "yes". I did reply to the email with the wrong answer, I was confused but yes my lenses need to be progressive. I will also reply directly to the latest email you sent so we can keep track of the conversations and to clarify any confusions. Thank you in advance.

A: Dear customer, Sorry, are you sure that you want progressive lenses ?

prettygal2023 Time: 2026-03-19 16:46

Q: I need to return my glasses they are too big for my face

A: Dear Veka, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $35 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Donna Moyer Time: 2026-03-19 13:51

Q: Just received a new pair of glasses today and cannot see anything through the lenses. They are completely blurry in both eyes

A: Dear Donna Moyer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Donna Moyer Time: 2026-03-19 13:50

Q: I just received a new pair of glasses today (Mele style). When I put them on, I couldn't see because both lenses were a total blur. What do I do to get new lenses

A: Dear Donna Moyer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Kerry Charters Time: 2026-03-19 02:37

Q: I ordered 4 pairs of glasses. 2 separate orders. Ive received one package today. But there's been no update on the order since 9th March. Thanks

A: Dear Kerry Charters, We would like to tell you that we will ship your glasses out today.

michelle.lee651 Time: 2026-03-18 23:04

Q: Good morning. Was wondering if my order has been shipped out as my usps is showing it’s still in pre-shipment stage (waiting on items). My daughter is super excited to try these beautiful glasses.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

Carl Daniel Time: 2026-03-18 20:46

Q: I am trying to fill an Add value in my prescription, however there isn't a +0.75 for both L and R available. How do i solve this problem.

A: Dear Carl Daniel, We are sorry to tell you that we can not make ADD value 0.75, we suggest you to choose single vision lenses.

Maritza Rodriguez Time: 2026-03-18 20:32

Q: Good evening, I'm checking on my order #20226211051370 placed on 02/21/2026. I haven't received any update since 02/23/2026, I was wondering if you could give me an update on the shipping status. Thanks in advance.

A: Dear Maritza Rodriguez, Would you please tell us whether you want progressive lenses ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap. In order to making sure that you will not receive incorrect glasses, we will cancel your order and will refund you the money if you don\'t reply us until next Tuesday.

Angel Reedy Time: 2026-03-18 17:56

Q: There is a frame I’m very interested in (Keith) but it doesn’t give me an option to choose my lenses and just says “frame only”. Is there a reason why that is? Or would I be able to get my prescription put in them?

A: Dear Angel Reedy, We are sorry to tell you that we can not make this frame with prescription lenses.

hope.self Time: 2026-03-18 16:31

Q: Hello - I ordered 2 pair of glasses (Order # 20226281713165, total price $144.17) that arrived yesterday. They are beautiful! However, on my credit card statement, I also got charged for another order (#20226281704507, total price $174.17). This (2nd) order was in my cart by mistake, and I did not purchase them. However, I was chaged for this ($174.17). Can you correct this and take this off of my credit card? Thank you. Hope Self (hope.self@att.net). Thank you so much.

A: Dear customer, We are sorry to hear that,please don\'t worry, would you please take a screenshot of two payments ?

cge1975 (Claud) Time: 2026-03-18 16:18

Q: This is the 3rd time I'm trying to get my eyeglasses replaced or refunded for. My order 80226242037009 the Yore (tortoiseshell) pair I want replace refunded or replaced. The prescription is correct but I can't see and they make me dizzy when I wear them. Please tell me what to do to get them replaced or refunded. If I don't get resolution to this problem I will dispute the charge and never buy from this website again. I don't want to have a similar problem in the future and not get any resolution.

A: Dear customer, Please don\'t worry. We can remake the glasses for you. But we need to find the reason at first. Would you please wear the good eyeglasses and take a photo of it ? And would you please wear the uncomfortable eyeglasses and take photos of them ?

Andrea Mowry Time: 2026-03-18 13:47

Q: I need to change my glasses width from a medium to a large. I just realized I hit the wrong size

A: Dear Andrea Mowry, We are sorry to tell you that this frame only have medium size, do you want to change a different frame ?

Mayrim Ortiz Time: 2026-03-18 13:26

Q: Hello, I am contacting you regarding order #20326180604506. For the selected glasses Product: Yvonne (M493), I mistakenly entered some values in the prescription and would like to request a correction before the order is processed. Incorrect values entered: OD SPH: -2.75 OS CYL: -0.50 PD: 68.0 Correct values should be: OD SPH: -2.50 OS CYL: -0.25 PD: 62.0 I would appreciate it if you could please update these values in the order. I look forward to your confirmation. Thank you very much.

A: Dear Mayrim Ortiz, We are sorry to hear that, but we are sorry to tell you that we can not make Yvonne (M493) with PD value 62, would you please choose other smaller frame ?

janeta54 Time: 2026-03-18 12:28

Q: I just placed an order but forgot to add my code!!! BOGO. HELP!

A: Dear customer, We would like to tell you that you have used bogo discount in the order, please don\'t worry.

Isha shariff Time: 2026-03-18 12:19

Q: Hello, my order for my glasses were setback because I don't live at that address anymore and I was never contacted on if I wanted to put a different address or do something else. I do have an address now that can be used which is 1577 Thomas ave Columbus Ohio 43223

A: Dear Isha Shariff, Please don\'t worry, we have corrected address for you and will redeliver it to you when we receive it.

Stephanie Johnston Time: 2026-03-18 11:44

Q: I just placed another order as well for a couple of additional frames, if it's just as easy, maybe the remade pair can be shipped in that one shipment? :)

A: Dear Stephanie Johnston, We are sorry to tell you that we can not make progressive lenses with rimless frame now. So we can not make that frame with progressive lenses now. And for your new order, we find that you chose single vision lenses in the order. Are you sure about this ?

Stephanie Johnston Time: 2026-03-18 11:35

Q: Honestly, just do the same frame in that case. There are very few frames available that are suitable.

A: Dear Stephanie Johnston, We are sorry to tell you that we can not make progressive lenses with rimless frame now. So we can not make that frame with progressive lenses now. And for your new order, we find that you chose single vision lenses in the order. Are you sure about this ?

KA Time: 2026-03-18 06:58

Q: Hello! I recently ordered 2 pairs of glasses with progressive lenses. The one pair is perfect, however the other one... something is wrong with the Rx on the lenses. I love the frames, the Rx on file is correct, so how can I possibly get the lenses corrected? Thank you in advance!

A: Dear KA, We are sorry to hear that,would you please tell us which pair has problems ?

Constance Motiean Time: 2026-03-18 06:29

Q: My PD is not listed on your drop down menus.

A: Dear Constance Motiean, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=61

Constance Time: 2026-03-18 06:21

Q: Hi. I have a problem with your order form online and on the app. My PD is not listed on the drop down menus. My PD is 30.5 and 31.5. Those numbers are not on drop down menus. It starts with 32 on your menu.

A: Dear Constance Motiean, We are sorry for this, if you can not fill your PD value, we suggest you to choose other smaller frame. Because we can not process this frame with your PD. Every set of prescription lenses has an “optical center”, which should align with where you look through the lens. Pupillary distance is used to determine this and should be as accurate as possible. If you fill the incorrect PD , you will feel dizzy or fuzzy when you wear the glasses. You can check the frames in this link: https://www.wherelight.com/eyeglasses?gooodsSort=1&pd=61

caitlin walker Time: 2026-03-18 06:03

Q: Hi, one pair of my glasses have snapped at the hinge, some beads have fallen off. I replaced them. The pearl paint has worn off. I repainted. the second pair have lost the nose piece and diamantés have fallen off. I’ve tried to replace but it’s no use. Can I please have a rebind thru are less than 6 months old. The Thurs have also snapped at the hinge. I’m happy to send them back to show you

A: Dear Caitlin Walker We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first? And would you please tell us order number first ?

Tameri Harris Time: 2026-03-18 05:14

Q: My order has yet to ship. I have not received any confirmation that is shipped and it’s not showing in the account that it shipped. Please let me know the timeframe. If not just issue a refund. Thank you.

A: Dear Tameri Harris, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated. Concerning your case, we can refund you money $10, would you please tell us whether you can accept it ?

Ashia Time: 2026-03-17 19:49

Q: Checking the status of Order#80326101822451

A: Dear Ashia, We would like to tell you that we will ship your order out tomorrow.

Leah Time: 2026-03-17 18:50

Q: Hello, when trying on glasses using the 'Try On' method, the frames are huge no matter what size I have chosen. Choosing small frames look just as big as large frames. I have uploaded a photo, but the glasses look wrong on the preloaded faces as well. Please help! I can't see well enough to buy frames with the AR tool. Thank you!

A: Dear Leah, We are sorry to hear that,would you please tell us which frame you want to try on ?

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