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Consulting Servive Center

kokugonzakaijage    Time: 2022-06-07 13:39
Q: How do I return my item
A: Dear kokugonza， we have already give you our reply in customer service center, I will try to send you an email, so can you please check the email? Thanks. so much for the trouble caused for you!
NatalieZalapa    Time: 2022-06-06 23:14
Q: Hello, i received a text message that there was a problem with my prescription that i was to receive an email but i haven’t received anything and my email is correct
A: Dear Natalie， we send you some emails to confirm the rx power, as the power you input is different from the prescription you upload, so can you please check it for us? thanks
MarianneHammer    Time: 2022-06-06 17:21
Q: I have the tracking number for my order, which says it was created on the 30th of May. But it's never actually been shipped. When will my order actually be shipped?
A: Dear Marianne，we checked the tracking, now the package is in US. and the delivery information will soon be updated, would you please wait for it patiently? Thanks so much for your understanding
DennisBradshaw    Time: 2022-06-06 08:22
Q: Order NO.: 82205201348222 I've been waiting weeks.what's the hold up?
A: Dear Dennis, so sorry for the delay, I have explained the whole thing in the email sent to you before, would you please check and give me feedback? thanks.
JaneCook    Time: 2022-06-05 20:39
Q: How do I get a receipt?
A: I will send you a copy of your receipt by email, please check,thanks.
RobynnYoder    Time: 2022-06-05 13:14
Q: I’ve been trying to contact you since I ordered and was told you would send email and still haven’t got one.
A: already checked and confirm with you about the orders on livechat, thanks.
Raquel Ocasio     Time: 2022-06-05 12:11
Q: It’s been a week and half still haven’t received anything
A: Dear Raquel, your order is now in production, we will send it out soon, would you please wait patiently? thanks.
Bryony Evans     Time: 2022-06-03 00:33
Q: Please can I have an update on my order for the order of Delfina - it seems to be stuck on 1/6 My husbands glasses that were placed afterwards have more recent tracking - thank you
A: Dear Bryony, we checked your orders, now it is in production and will be send out very soon, would you please wait patiently? thanks so much!
AmyIzenberg    Time: 2022-06-01 21:08
Q: Hello there- I placed an order on May 24 and I never got a confirmation email for it or tracking information. I can see that it is paid for through my bank account. Would you please confirm this order. mordecaioptical -$88.27 Card Transaction date Posted date May 24, 2022 May 25, 2022 Description mordecaioptical UK 05/24 Method Online, mail or phone Category Health & Wellness Digital Receipts We didn't find any receipts for this transaction.
A: Dear Amy， we have checked, and your order has already been shipped out, please wait for it, I will send an email to your mailbox about the tracking, please check, thanks.
HaleySegler    Time: 2022-06-01 18:42
Q: hey i have just placed my order and realized my address is incomplete is there anyway for me to get that fixed without having to cancel my order and resubmit it??
A: Dear HaleySegler， please send your correct address to us, we would change for you
HeidiGraves    Time: 2022-06-01 11:25
Q: Hello I was wondering when my glasses will be delivered the have been stuck at the same update now from the ups tracking since 5-25-2022 was wondering what the latest update is?
A: Dear Heidi, we checked the tracking and it has already been updated like this\"Your item arrived at our USPS facility in RALEIGH NC DISTRIBUTION CENTER on June 1, 2022 at 8:14 pm. The item is currently in transit to the destination.\", You may receive it very soon, please wait for it, thanks.
Christine Brost    Time: 2022-05-31 11:02
Q: Are the flash sale items invluded in the BOGONEW deal? And what are the prices if a transition progressive bifocal lenses.
A: Dear Christine Brost, yes, flash sale items don\'t enjoy BOGONEW.You can choose photochromic to check the price, the price will be showed when you finish choosing, thank you!
WaxiSargent    Time: 2022-05-30 20:30
Q: Glasses I want start at pd od 31.5 but mine are 29.5 and 30.5 normally...how will this effect my vision?
A: Dear WaxiSargent, you may feel uncomfortable if your eyes are really sensitive, so we suggest you change to another frame that is suitable for your PD. If you really like this frame, you can send me your prescription and let me do further checking!
DennisBradshaw    Time: 2022-05-30 14:55
Q: Order NO.: 822052013482222022-05-20 13:01:22 Status: Confirmed Completed Allocating
A: Dear Dennis, Your order is still in prodcution, we will send it out this week. So sorry for the trouble caused.
Angelica Figueroa    Time: 2022-05-27 23:21
Q: how to order prescription glasses ?
A: Dear Angelica, Could you please show us your prescription? We would help you order the glasse.
BlairMcClellan    Time: 2022-05-27 16:46
Q: Hi! So sorry i can’t find the live chat thing i used last time.. i was just seeing how much longer it would be until my glasses were shipped? i just can’t find a processing time anywhere and i had to switch lenses so i have no idea what kind of timeline to expect ??????????
A: Dear Blair, Last time, we sended emails to ask which photochromic tint you need, but haven\'t received your reply yet. So would you please tell us which photochromic tint you want?
Ashley    Time: 2022-05-27 14:07
Q: Hello, this is my first time ordering glasses on line and I’m trying to put my prescription in but my PD is 59 and you scale only starts at 60?? Can you please help?
A: Dear Ashley, Could you please tell us which frame you would like to choose and also your prescription, so that we can help to solve the PD problem better?
LarisaGauna    Time: 2022-05-26 09:06
Q: Trying to track my order and can't find anything. Here's my order number 82205122319174
A: Dear Larisa Gauna, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000079314079 It is transit to the US now. Please don\'t worry.
AntonPeterson    Time: 2022-05-25 10:29
Q: Good afternoon I’m a new Consulting with wherelight I don’t have my code yet to start
A: Dear Anton Peterson, do you mean that you can not find your commission code ?
NikkyBonillas     Time: 2022-05-23 16:39
Q: How do I make sure a pair of glasses I'm ordering can be used as sunglasses?
A: Dear Nikky Bonillas, We suggest you to choose polaried sunglasses lenses.That works great.
Susan     Time: 2022-05-22 16:42
Q: I would like to use my vision insurance. Do you take insurance?
A: Dear Susan, We are sorry to tell you that we can not use vision insurance on our website.Paypal and Oceanpay are both ok.
KayseFabans    Time: 2022-05-22 13:28
Q: Hello I received half of my order refunded to me but it was given to me as a coupon code So now I can’t use my refund and the promotional coupon on the website. Is there a way to fix this?
A: Dear Kayse Fabans, We are sorry to tell you that one order can only use one coupon .Two or more coupons for one order is not allowed .You can choose the cheaper way.
Marina Gonzalez    Time: 2022-05-22 12:56
Q: Tengo una receta de Cuba y no se como Esfera. Cilindro. Eje OD+1.50. +0.50. 180 Oi+ 1.50. +0.50. 180 ADD+3.00 DP62/60. Espero esto funcione gracias Marina
A: Dear Marina Gonzalez, Would you please tell us which lenses do you want?Single vision reading lenses or progressive lenses?
HerbertaReynolds    Time: 2022-05-22 09:38
Q: My order number is82205170830474
A: Dear Herberta Reynolds, We have checked and would like to tell you that we have shipped this order to you and the tracking number is 93001903185700000077261023, you should expect to receive your order soon, your patience and understanding will be greatly appreciated. Also You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000077261023
HerbertaReynolds    Time: 2022-05-22 09:36
Q: When will my order arrive.
A: Dear Herberta Reynolds, Your package is on its way to a USPS facility.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000077261023 We have checked and would like to tell you that we have shipped this order to you and the tracking number is 93001903185700000077261023, you should expect to receive your order soon, your patience and understanding will be greatly appreciated.
VivianSosa    Time: 2022-05-21 22:00
Q: Hi there I just placed an order and noticed my shipping address isn’t fully correct. Is there a way I can change that before it gets shipped?
A: Dear Vivian Sosa, We have checked your order.And would you please tell us your correct address so that we can change it for you?
VickiHeckroth    Time: 2022-05-21 12:09
Q: How long does it take to receive my order once it has shipped. I leave on vacation on May 26th and was hoping to have them by then. I have been ordering glasses from you for a couple years now and usually have them within this time period.
A: Dear Vicki Heckroth, Would you please tell us your order number first?
VictoriaRose    Time: 2022-05-20 05:49
Q: I need to correct my address
A: Dear Victoria Rose, Is your order number 82205200538317?Would you please tell us your correct address so that we can change it for you?
kimmyjolie    Time: 2022-05-18 23:08
Q: Why cant I use my BOGO free coupon with the glasses in my cart?
A: Dear Kimberly, would you please take a screenshot of your shopping bag and send it to us ?
kimmyjolie    Time: 2022-05-18 22:45
Q: Is there a way to add my own prescription?
A: Dear kimberly, we would like to tell you that you can log in your account and find \"My prescription\".Then you can fill your own prescription.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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