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Consulting Servive Center

HeidiGraves    Time: 2022-06-01 11:25
Q: Hello I was wondering when my glasses will be delivered the have been stuck at the same update now from the ups tracking since 5-25-2022 was wondering what the latest update is?
A: Dear Heidi, we checked the tracking and it has already been updated like this\"Your item arrived at our USPS facility in RALEIGH NC DISTRIBUTION CENTER on June 1, 2022 at 8:14 pm. The item is currently in transit to the destination.\", You may receive it very soon, please wait for it, thanks.
Christine Brost    Time: 2022-05-31 11:02
Q: Are the flash sale items invluded in the BOGONEW deal? And what are the prices if a transition progressive bifocal lenses.
A: Dear Christine Brost, yes, flash sale items don\'t enjoy BOGONEW.You can choose photochromic to check the price, the price will be showed when you finish choosing, thank you!
WaxiSargent    Time: 2022-05-30 20:30
Q: Glasses I want start at pd od 31.5 but mine are 29.5 and 30.5 normally...how will this effect my vision?
A: Dear WaxiSargent, you may feel uncomfortable if your eyes are really sensitive, so we suggest you change to another frame that is suitable for your PD. If you really like this frame, you can send me your prescription and let me do further checking!
DennisBradshaw    Time: 2022-05-30 14:55
Q: Order NO.: 822052013482222022-05-20 13:01:22 Status: Confirmed Completed Allocating
A: Dear Dennis, Your order is still in prodcution, we will send it out this week. So sorry for the trouble caused.
Angelica Figueroa    Time: 2022-05-27 23:21
Q: how to order prescription glasses ?
A: Dear Angelica, Could you please show us your prescription? We would help you order the glasse.
BlairMcClellan    Time: 2022-05-27 16:46
Q: Hi! So sorry i can’t find the live chat thing i used last time.. i was just seeing how much longer it would be until my glasses were shipped? i just can’t find a processing time anywhere and i had to switch lenses so i have no idea what kind of timeline to expect ??????????
A: Dear Blair, Last time, we sended emails to ask which photochromic tint you need, but haven\'t received your reply yet. So would you please tell us which photochromic tint you want?
Ashley    Time: 2022-05-27 14:07
Q: Hello, this is my first time ordering glasses on line and I’m trying to put my prescription in but my PD is 59 and you scale only starts at 60?? Can you please help?
A: Dear Ashley, Could you please tell us which frame you would like to choose and also your prescription, so that we can help to solve the PD problem better?
LarisaGauna    Time: 2022-05-26 09:06
Q: Trying to track my order and can't find anything. Here's my order number 82205122319174
A: Dear Larisa Gauna, we would like to tell you that we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000079314079 It is transit to the US now. Please don\'t worry.
AntonPeterson    Time: 2022-05-25 10:29
Q: Good afternoon I’m a new Consulting with wherelight I don’t have my code yet to start
A: Dear Anton Peterson, do you mean that you can not find your commission code ?
NikkyBonillas     Time: 2022-05-23 16:39
Q: How do I make sure a pair of glasses I'm ordering can be used as sunglasses?
A: Dear Nikky Bonillas, We suggest you to choose polaried sunglasses lenses.That works great.
Susan     Time: 2022-05-22 16:42
Q: I would like to use my vision insurance. Do you take insurance?
A: Dear Susan, We are sorry to tell you that we can not use vision insurance on our website.Paypal and Oceanpay are both ok.
KayseFabans    Time: 2022-05-22 13:28
Q: Hello I received half of my order refunded to me but it was given to me as a coupon code So now I can’t use my refund and the promotional coupon on the website. Is there a way to fix this?
A: Dear Kayse Fabans, We are sorry to tell you that one order can only use one coupon .Two or more coupons for one order is not allowed .You can choose the cheaper way.
Marina Gonzalez    Time: 2022-05-22 12:56
Q: Tengo una receta de Cuba y no se como Esfera. Cilindro. Eje OD+1.50. +0.50. 180 Oi+ 1.50. +0.50. 180 ADD+3.00 DP62/60. Espero esto funcione gracias Marina
A: Dear Marina Gonzalez, Would you please tell us which lenses do you want?Single vision reading lenses or progressive lenses?
HerbertaReynolds    Time: 2022-05-22 09:38
Q: My order number is82205170830474
A: Dear Herberta Reynolds, We have checked and would like to tell you that we have shipped this order to you and the tracking number is 93001903185700000077261023, you should expect to receive your order soon, your patience and understanding will be greatly appreciated. Also You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000077261023
HerbertaReynolds    Time: 2022-05-22 09:36
Q: When will my order arrive.
A: Dear Herberta Reynolds, Your package is on its way to a USPS facility.You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000077261023 We have checked and would like to tell you that we have shipped this order to you and the tracking number is 93001903185700000077261023, you should expect to receive your order soon, your patience and understanding will be greatly appreciated.
VivianSosa    Time: 2022-05-21 22:00
Q: Hi there I just placed an order and noticed my shipping address isn’t fully correct. Is there a way I can change that before it gets shipped?
A: Dear Vivian Sosa, We have checked your order.And would you please tell us your correct address so that we can change it for you?
VickiHeckroth    Time: 2022-05-21 12:09
Q: How long does it take to receive my order once it has shipped. I leave on vacation on May 26th and was hoping to have them by then. I have been ordering glasses from you for a couple years now and usually have them within this time period.
A: Dear Vicki Heckroth, Would you please tell us your order number first?
VictoriaRose    Time: 2022-05-20 05:49
Q: I need to correct my address
A: Dear Victoria Rose, Is your order number 82205200538317?Would you please tell us your correct address so that we can change it for you?
kimmyjolie    Time: 2022-05-18 23:08
Q: Why cant I use my BOGO free coupon with the glasses in my cart?
A: Dear Kimberly, would you please take a screenshot of your shopping bag and send it to us ?
kimmyjolie    Time: 2022-05-18 22:45
Q: Is there a way to add my own prescription?
A: Dear kimberly, we would like to tell you that you can log in your account and find \"My prescription\".Then you can fill your own prescription.
Sam griffin    Time: 2022-05-17 14:22
Q: I ordered a pair of glasses and the status says it shipped on 5/13 (tracking number 9400116902368877191488) however on the usps tracking website it says that they havent received them. I would just like to know if they are on the way and the tracking site is slow or smth
A: Dear Sam,We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
EmilyKramer    Time: 2022-05-17 08:51
Q: Hi my order number 22205051423423 says it was shipped out in the 11th but the tracking still says USPS awaiting the item. Just curious if the glasses are still in route and shipped out?
A: Dear Emily Kramer, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
MaryDalba    Time: 2022-05-16 12:21
Q: Hi I ordered glasses in Feb, I love them! But I broke one of the arms off the hinge. Any recommends to fix? Thanks
A: Dear MaryDalba, Would you please take a photo of the broken glasses first?
Dee    Time: 2022-05-16 10:06
Q: Order NO.: 82204281618240 i did not receive my free glass chain that i selected for my order. I received the glasses but not the free hearts chain.
A: Dear Dee, Would you please take a photo of all the things you received?
Katia Romero     Time: 2022-05-14 10:57
Q: When is the estimated arrival of my order?
A: Dear Katia Romero, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000063724624 And we have checked it and found it have delivered in mailbox.Would you please check it first?
ElaineGideon    Time: 2022-05-14 07:51
Q: How do I order transition lenses so they can be worn inside and outside?
A: Dear Elaine Gideon， We have transition lenses,and you can select\"photochromic\" lenses tint in step 5.We suggested the color \"photochromic grey\".
SandraHespe    Time: 2022-05-13 18:45
Q: Do you have transition lenses that darken in the sun?
A: Dear Sandra Hespe, We have transition lenses,and you can select\"photochromic\" lenses tint in step 5.We suggested the color \"photochromic grey\".
Sofia Sanchez pe?aloza    Time: 2022-05-12 08:06
Q: Hola envíos a Mexico
A: Dear Sofia Sanchez, Hello.We can ship to Mecixo.Welcome to visit WhereLight!
Gabriela Martinez    Time: 2022-05-12 02:55
Q: Where can I go to keep track of my order
A: Dear Gabriela Martinez, You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=93001903185700000061427992
JeanneLangevin    Time: 2022-05-11 11:49
Q: I am trying to track my order 8220419226064 and it tells it is in NC on 4/28/22. It is 5/11/22 and have not received my order Jeanne Langevin
A: Dear Jeanne Langevin, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.
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If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.
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