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TiffanyMcMillin Time: 2022-06-28 09:09

Q: Hello! My order allegedly shipped on the 23rd of June but when I check the tracking it only says that the label has been created. Can you give me any updates?

A: Dear Tiffany McMillin, the tracking shows that 2022-06-28 20:38 RALEIGH NC DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our RALEIGH NC DISTRIBUTION CENTER origin facility on June 28, 2022 at 8:38 pm. The item is currently in transit to the destination. Please don\'t worry, you will receive your order soon.

Jennifer Sabol Time: 2022-06-27 12:35

Q: Hello, I would like to order progressive lenses that primarily do not have a prescription, but turn into readers at the lower portion of the lense. Similar to a bifocal, but I want them without the line. Is this possible? If so, can you tell me how to input my prescription? Ideally, I want to wear these glasses everywhere and be able to use them as readers when needed. Thank you!

A: Dear Jennifer Sabol, we would like to tell you that you can choose progressive lenses. Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

angelarevis Time: 2022-06-27 11:38

Q: It's been 2 weeks since I ordered. Are there any updates?

A: Dear Angel Arevis, would you please tell us the order number ?

Esther MMerrell Time: 2022-06-26 15:05

Q: How do I upload my photo to try on your frames virtually?

A: Dear Esther MMerrell, we would like to tell you that you can use the \"try on \" function on computer.

Terra Time: 2022-06-25 17:57

Q: Hello I would like to know if the colored tents that you could get on the glasses block UV rays. For example I see that there is a pink tent versus a dark black tint do they have different types of UV blocking? Or are the color tints simply decorative?

A: Dear Terra, we would like to tell you that you can choose polarized lenses.

Yanira Sanchez Time: 2022-06-25 17:01

Q: Mi primera orden nunca me llegó y estaba paga

A: Dear Yanira Sanchez, sorry, would you please tell us the order number first ?

RichardDunlap Time: 2022-06-25 14:41

Q: Order NO.: 82206131917449 Could you please check the status of this order. It said it was shipped out on the 16th. Worried they may be lost in transit. Thanks so much.

A: Dear Richard Dunlap, Your item was delivered in or at the mailbox at 12:05 pm on June 25, 2022 in PLAINFIELD, IL 60544. Do you receive it ?

RimaNyman Time: 2022-06-25 07:18

Q: It says that my glasses were delivered but I never received them.

A: Dear Rima, we have checked the tracking information and it shows that your package is still in transit. You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1Z00F5V50474780139&requester=WT/trackdetails

Janna Time: 2022-06-23 12:42

Q: Hi, I would like to order sunglasses but my dr. doesn't provide PD numbers. What should I do for the PD section of the order sheet? Thanks for your help.

A: Dear Janna, If you don\'t know your PD, You have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

Bridget Time: 2022-06-19 06:06

Q: Hi there I want to order readers but not sure how to fill out the script. I would need them to be at 2.00 Could you help guide me? Thanks:)

A: Dear Bridget, We would like to tell you that you can choose single vision reading lenses and fill +2.00 in the SPH value. We would like to tell you that if you don\'t know the PD, you have rights to contact your doctor/optometrist to get your accurate PD value, or you can download this APP to measure it: https://www.glassifyme.com/pd-meter-app/ .

SamariCurbelo Time: 2022-06-14 10:42

Q: How do I make my glasses into sun glasses

A: Dear Samari Curbelo, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Marion Greene Time: 2022-06-13 21:17

Q: I found out today my prescription on left lense of my eyeglasses is incorrect. I do have my prescription where it was tested at eye doctor’s office. Please advise.

A: Dear Marion Greene, sorry, would you please tell us your order number ?

Lindsay Time: 2022-06-13 04:28

Q: Hi I would love to order some glasses, but my PD on my prescription is 30.5 and that isn’t on your options? What do I need to do? Kind regards Lindsay Hobart Tasmania

A: Dear Lindsay,please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? And would you please tell us which frame you want to order ?

Jeanette Carling Time: 2022-06-12 09:37

Q: I Was Wondering If You Could Check On My Glasses? They Are The: Jeanette Glasses: in Color Red! They Have Been Sitting In One Spot! Since: June 6, 2022. And Have Not Moved! Today Is: June 12, 2022. Thank You! Jeanette C.

A: Dear Jeanette Carling, We would like to tell you that we have shipped your order out. We have checked the tracking information and it shows that it arrives in the USA. Due to the COVID-19, the update of the USPS tracking information is unstable. Sometimes the tracking information will be updated after the package arrives at the destination. We will try our best to make sure that you will receive your package.

Irielu Time: 2022-06-11 15:44

Q: Hello, when getting lens tint is that for when u go out in the sun? or it it always on there even when you’re inside the house/work?

A: Dear Irielu, do you mean that you want to order transition lenses ?

IllianaRosado Time: 2022-06-09 22:47

Q: The address on my order is incorrect

A: Dear Illiana Rosado, would you please tell us your order number and you correct address ?

Jade Messia Time: 2022-06-09 17:50

Q: My order was marked delivered but I never received it. I have contacted my postal service and no such luck on getting it resolved. How can I go about getting it sent or again?

A: Dear Jade， We have checked your tracking information and it shows that your package has been delivered in your mailbox.We give you some suggestions. 1.If you didn\'t find them in the mailbox, would you please contact the local USPS office first? 2. If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. 3.If still can\'t find the package,please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

MandiGriffin Time: 2022-06-09 15:01

Q: Hello. I just put in two separate orders. My first one was over $69 but I was still charged shipping. Can this be fixed please?

A: Dear Mandi Griffin, we are sorry to tell you that the totol amount of the glasses is $62.77, it is not over $69. Sorry for this.

Sebastian Valentine Time: 2022-06-08 20:20

Q: Hello, I'm trying to place an order but when I'm filling in my prescription the value of my PD of 61 is not available. Only 65-80 is available. Can you help me so I can complete my purchase?

A: Dear Sebastian， this means the frames are too big for you PD, you may change to some smaller ones, so would you please check again? Thanks

AngelaTalbert Time: 2022-06-08 10:48

Q: Hello, I need to return my glasses that I received today, what is the return address? The glasses didn't look right on me. The heart glasses is chipped on the nose bridge, the rainbow glasses, the rainbow is uneven, not lined up properly, I'm not satisfied, thanks.

A: Dear Angela, so sorry for the troublr caused for you. we checked the order, can you send me pictures of the heart and rainbow glasses so that we can check where the problem is. Also, any problems with the other two frames？please let us know your reply, thanks so much!

Janet Time: 2022-06-08 07:42

Q: Do you make transition lenses?

A: Dear Janet, Yes, we make it, but we call it photochromic lens, you can find it when you select the lens.If you have troubles finding the choice, please contact us, thanks.

AliceWheeler Time: 2022-06-07 23:02

Q: Hi, there is a quality issue with my recent purchase, a pair of the glasses is faulty.

A: so sorry for the trouble caused for you, I saw your problem, let us move to after-sale center, thanks.

kokugonzakaijage Time: 2022-06-07 13:39

Q: How do I return my item

A: Dear kokugonza， we have already give you our reply in customer service center, I will try to send you an email, so can you please check the email? Thanks. so much for the trouble caused for you!

NatalieZalapa Time: 2022-06-06 23:14

Q: Hello, i received a text message that there was a problem with my prescription that i was to receive an email but i haven’t received anything and my email is correct

A: Dear Natalie， we send you some emails to confirm the rx power, as the power you input is different from the prescription you upload, so can you please check it for us? thanks

MarianneHammer Time: 2022-06-06 17:21

Q: I have the tracking number for my order, which says it was created on the 30th of May. But it's never actually been shipped. When will my order actually be shipped?

A: Dear Marianne，we checked the tracking, now the package is in US. and the delivery information will soon be updated, would you please wait for it patiently? Thanks so much for your understanding

DennisBradshaw Time: 2022-06-06 08:22

Q: Order NO.: 82205201348222 I've been waiting weeks.what's the hold up?

A: Dear Dennis, so sorry for the delay, I have explained the whole thing in the email sent to you before, would you please check and give me feedback? thanks.

JaneCook Time: 2022-06-05 20:39

Q: How do I get a receipt?

A: I will send you a copy of your receipt by email, please check,thanks.

RobynnYoder Time: 2022-06-05 13:14

Q: I’ve been trying to contact you since I ordered and was told you would send email and still haven’t got one.

A: already checked and confirm with you about the orders on livechat, thanks.

Raquel Ocasio Time: 2022-06-05 12:11

Q: It’s been a week and half still haven’t received anything

A: Dear Raquel, your order is now in production, we will send it out soon, would you please wait patiently? thanks.

Bryony Evans Time: 2022-06-03 00:33

Q: Please can I have an update on my order for the order of Delfina - it seems to be stuck on 1/6 My husbands glasses that were placed afterwards have more recent tracking - thank you

A: Dear Bryony, we checked your orders, now it is in production and will be send out very soon, would you please wait patiently? thanks so much!

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