Consulting Servive Center

A: Dear customer, About order#81125211346043 and order#81125211327330, we have shipped them out. So we can not cancel order for you. But we can offer you a $120 coupon, would you please tell us whether you can accept it ?> About order#81125211338488 and order#81125211334479, you didn\'t pay for them, we will cancel them for you directly.

A: Dear Elijah Gaud, We would like to tell you that we have corrected it for you

A: Dear Abby Yingling, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Monica, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $25 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Nellie Lockhart, We need to confirm the prescription with you. The prescription you entered in the order is different the one you uploaded. Would you please tell us which one is correct ?We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Taneshia Williams, Do you contact with your bank about this ?

A: Dear Kimberley Jordan Adams, We are sorry to tell you that your package is in transit to the US. During this time, the tracking information of USPS will not be updated. After it arrives in the US, the tracking information will be updated by USPS soon.

A: Dear customer, Sorry, would you please tell us whether the order numbers are 81125211346043, 81125211327330, 81125211338488 and 81125211334479 ?

A: Dear Pamela Green, We are sorry to tell you that we don\'t receive it now, but would you please tell us which pair you returned and the reason why you return ?

A: We have reset the password for you and we have emailed you new password.

A: Dear Danyelle, We are sorry to tell you that we don\'t have gift card.

A: Dear Pamela Green, We are sorry to tell you that we don\'t receive it now, but would you please tell us which pair you returned and the reason why you return ?

A: Dear Annette Little, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

A: Dear Jordan, We are sorry to hear that, would you please tell us order number first ?

A: Dear Andrea Majeed, we would like to tell you that we have emailed you the receipt and coupon code.

A: Dear Andrea Majeed, we would like to tell you that we have emailed you the receipt and coupon code.

A: Dear Carmen Hammon, We need to confirm the prescription with you since your sph value and cyl value of left eye are positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please reply us asap.

A: Dear Eric Sylvester, We would like to tell you that your item arrived at RALEIGH NC DISTRIBUTION CENTER origin facility on December 8, 2025 at 12:16 pm. The item is currently in transit to the destination. You will receive it soon.

A: Dear Drakula Ophidian, Ok,we\'ve corrected it for you.

A: Dear Vic, You can try to use your insurance card to pay the order first. If it works, it means that you can use your insurance on our website.

A: Dear Pshaun Jordan, We are sorry to tell you that $129 discount is ended, sorry for this. And would you please tell us your PD value ?

A: Dear Meisha Boykin, Would you please tell us your correct address so that we can correct it for you ?

A: Dear LeSheba Morris, Sorry, do you log in correct email account : mlesheba@yahoo.com ?

A: Dear Melodee Hamilton, We would like to tell you that we have corrected it for you

A: Dear Rebecca Earley, We are sorry for the delay, we will ship your order out this week.

A: Dear Micha Straub, We would like to tell you that your order is being processed now.

A: Dear Ann Presley, We need to confirm the prescription with you since your cyl value of left eye is positive. Would you please take a photo of your prescription and attach it in the email so that we can check it for you ? We sent many emails to you, but you don\'t reply us, if you can receive this email, please contact with us asap.

A: Dear Erica Jacobsohn, Based on our return policy, we can only offer you a 50% discount coupon.

A: Dear customer, We would like to tell you that you can use the receipt we emailed you directly. The price of lenses and frame is listed on it. About glasses in order#81125081315101, we are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $75 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

A: Dear Shelley OLEKSUIK, Please don\'t worry, you will receive it soon. You can check the shipping status at https://www.canadapost-postescanada.ca/track-reperage/en#/details/7321315468278809