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Yoselba Arce Time: 2026-05-03 08:13

Q: One of the glasses i have problem with the prescription maybe is incorrect because i can see correctly

A: Dear Yoselba Arce, We are sorry to hear that,would you please tell us which pair has problems ?

Tori G Time: 2026-05-03 06:43

Q: I placed and order on April 22, 2026. The order number is #20426221030526. According to your FAQ my single vision glasses are only supposed to take 2-3 days to process. Nothing has changed, it is still saying processing. Can you please let me know what's going on with my order?

A: Dear Tori Gruber, We would like to tell you that we will ship your order out tomorrow.

nailahhill30 Time: 2026-05-03 06:31

Q: Hey, how are you doing? I just want to see if my order went through for my glasses and when was that gonna be here?

A: Dear Nailah Hill, Would you please tell us your order number first ?

ambermay1417 Time: 2026-05-03 05:50

Q: I want to add glasses to my order

A: Dear customer, Would you please tell us which pair you want to add ?

rrclark120 Time: 2026-05-02 20:49

Q: Order number 80526021156590 please cancel the glass case and the lens cleaning cloth. I realize this will result in a charge for shipping. I’m okay with it. I have decided to get my case and cloth elsewhere.

A: Dear Rosie Clark, We would like to tell you that you chose tint for glasses. And we will cancel the glass case and the lens cleaning cloth. And we will refund you price difference $3.95.

ms.angiegomez Angelica Time: 2026-05-02 20:39

Q: I bought an eye glass case and the rubber patch is already halfway hanging off.

A: Dear Angelica, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

rrclark120 Time: 2026-05-02 13:17

Q: Order number 80526021156590 I just want to confirm that these are sunglasses

A: Dear Rosie Clark, We would like to tell you that you chose tint for glasses. And we will cancel the glass case and the lens cleaning cloth. And we will refund you price difference $3.95.

Megan McGlamery Time: 2026-05-02 10:54

Q: I got my glasses today and they don't look as good as I thought they would when I tried them in digitally. Can I return it exchange them?

A: Dear Megan McGlamery, We are sorry to hear that, but in order to know the problem in detail, are you willing to wear the glasses and take a photo to show us that the frame can not fit you first?

devonna.johnson1991 Devonna Time: 2026-05-02 09:49

Q: The frame on one of my glasses came apart completely and I have only had them since February

A: Dear Devonna, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Lora Hernandez Time: 2026-05-02 03:54

Q: Hy my order Order: 80426140846584 was never received Shipped Abu Color: Purple Rx: Single Vision Qty: 1 US $57.36 Gridy Color: Green Rx: Single Vision Qty: 1

A: Dear Lora Hernandez, We have checked the tracking information and it shows that it has been delivered to Door/Yard. Do you receive it ?

Fails Goldie Time: 2026-05-02 01:12

Q: Hello I cant see out of the glasses shipped to me.

A: Dear Fails Goldie, We are sorry to hear that,would you please tell us which pair has problems ?

Susan McGee Time: 2026-05-02 00:55

Q: I'd like to know if the item in my cart shows that the glasses I'd like to purchase are the readers. I clicked on reading glasses 2.75. But in the cart it does not show that I want them to be readers. Am I doing something wrong? Please help!

A: Dear Susan McGee, We are sorry to hear that,would you please take a screenshot of glasses in your shopping cart and send it to us ?

lauran Time: 2026-05-01 15:59

Q: Can I make any frames into sunglasses ? Thanks in advance.

A: Dear Lauran, Most of our frames can be customized into sunglasses (both non-prescription and prescription tinted/polarized lenses are available), while a small number of frames are not eligible for this customization. If you have a specific frame in mind, just let us know the model name or share the product link, and we can immediately confirm for you whether it can be made into sunglasses

Jean Malcom Time: 2026-05-01 14:21

Q: Where is the option to put polarized lenses in sunglasses? I don't see anywhere to choose that option. Also can i get one pair of progressive lenses in regular glasses and one in sunglasses on the BOGO?

A: Dear Jean, We are sorry to tell you that we can not progressive lenses with polarized tint. Sorry for this. And you can order two different pairs of glasses on the BOGO.

Vansetta Freeman Time: 2026-05-01 13:47

Q: I cannot figure out how to add the tint to frames that I'm wanting to make into a pair of sunglasses.

A: Dear Vansetta Freeman, Would you please tell us which tint you want to add and which frame you want to order ?

Buononato Patty Time: 2026-05-01 11:25

Q: Hello, I did not receive this Order. Dec 29, 2025 11:41:09 Order# 21225291141096 Your website states it is still shipping? Can you please reship or refund my money? My cell is 845-863-3443 Thank you. Patty Buononato

A: Dear Patty Buononato, Sorry, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 6:07 pm on January 20, 2026 in AMENIA, NY 12501. Do you check your mailbox ?

Banks Sue Time: 2026-05-01 10:24

Q: Hi: the upload feature on the website is not working.

A: Dear customer, We are sorry to hear that,would you please send your photo to us and tell us which frame you want to try on ?

secora_sweetheart Time: 2026-05-01 07:01

Q: Hello, I ordered three pairs of glasses and I was very very pleased with all of them, but I didn’t notice that on one of the pairs the plastic is split and the lens is sticking out. I haven’t had a chance to wear these glasses until today. I would be happy to provide photos.

A: Dear customer, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Sarah Mercer Time: 2026-05-01 01:42

Q: 80426112333013 Hi there has been no update on the order singe 23rd April. Just wondered if I could expect an update /delivery soon? Thanks Sarah

A: Dear Sarah Mercer, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Hall James Time: 2026-04-30 17:37

Q: Could not get the buy one get one 50% off coupon to work

A: Dear Hall James, we would like to tell you that we have applied discount to your order and have refunded you price difference.

67dr.gwen Time: 2026-04-30 15:58

Q: Hello, I orderd a pair of glasses from you all and I love them. So much so that I am keeping them for myself instead of giving them to my sister. If I sent them back to you would you be able to fill my ptescription on line? If so, what is the process?

A: Dear customer, We are sorry to tell you that we don\'t offer that service, sorry for this.

valeriewinbolt Time: 2026-04-30 09:41

Q: Hello, just wondering if everything's ok with my order? It's the only order I've made so far from you, I paid for express delivery but it's been 10 days and it seems to have not been despatched yet?

A: Dear Valerie Winbolt, We have checked your order and we would like to tell you that your glasses are adding Anti-Fog coating now. But we have rushed it for you,when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

Paige Bothman Time: 2026-04-30 09:06

Q: My latest purchase is going to the wrong address it is 1416 Cabinet Ave. Libby, MT 59923

A: Dear Paige Bothman, We would like to tell you that we have corrected it for you and you can check the picture below.

kristylee406 Time: 2026-04-30 06:58

Q: 80426281903189 Order number - pls correct zip code to 32087! Thank you

A: Dear customer, We would like to tell you that we have corrected it for you and you can check the picture below.

n.ponjee Time: 2026-04-30 04:27

Q: Again my redeemed glasses at the point mall would not fit me so again all my points are gone. It's difficult to navigate this section

A: Dear customer, Ok,we will return points to you.

Krista Ruthstrom Time: 2026-04-29 22:16

Q: Re: Order 80426291104496 Yes, i will accept the 10% reduction and take the remaining refund. I apologize for any inconvenience. Thanks

A: Dear Krista Ruthstrom, Thanks for your understanding, we will cancel your order and will refund you money.

Krista Ruthstrom Time: 2026-04-29 19:14

Q: Order 80426291104496 Can you please cancel this order and process a refund? I have changed my mind, Thanks

A: Dear Krista Ruthstrom, We are sorry to tell you that the glasses are being processed, concerning your case, we need to deduct 10% of order amount $10.3. So we will refund you the money $92.72. Would you please tell us whether you can accept it ?

Marlene Time: 2026-04-29 15:57

Q: I received my glasses yesterday and opened them up this morning. There is a scratch on one of the lenses. Order #20426071217572 that I placed on April 8, 2026. Please advise

A: Dear Marlene Weyhgandt, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Anna Nunez Time: 2026-04-29 15:49

Q: I hope this email finds you well. I ordered glasses at the beginning of this month and they have yet to arrive. I have tracked them and it doesn’t seem like they have moved since April 16 can I have an update on where the glasses are and why they are taking so long? Here is my order tracking number 80326302108515. Any insight would be appreciated thank you.

A: Dear Anna Nunez, We are sorry to hear that, please don\'t worry, it might be lost in transit, concerning your case, we can remake glasses for you. Would you please tell us whether you can accept it ?

monique.hardmon74 Time: 2026-04-29 10:49

Q: Hi I’m trying to use the 50% discount on my order

A: Dear customer, Would you please tell us which discount code you want to use and the glasses you want ?

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