Consulting Servive Center

nancy Brown Time: 2026-04-01 05:59

Q: I want to buy the BUDDY frame with Progressive Lenses The add says they are available I don't see it as a choice are they avaible or not - If available haw to I enter my prescription?

A: Dear Nancy Brown, Would you please tell us which frame color you want ?

whsmith831 Time: 2026-04-01 03:34

Q: I received my glasses and the lens are not correct. The progressive transition is so high up and it makes the vision warped. I need to return both pair. Order #80226280126159

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

milan barnett Time: 2026-03-31 23:23

Q: My items were sent to the wrong address

A: Dear Milan Barnett, Please don\'t worry, your package is still in transit and we corrected address for you before we shipped your order out.

Andrea Philbrook Time: 2026-03-31 22:16

Q: I received my glasses and instantly could tell the prescription is wrong. The left lens is fine the right lens is completely off. How do I return them?

A: Dear Andrea Philbrook, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Jennifer Miller Time: 2026-03-31 19:38

Q: Hello, I need to my recent order 80226112228299. Either the reading portion of the prescription isn't right, or the PD, and I can't tell which, but I can't use them at all except for distance. The black pair appear to have blank spots in the prescription. When I am wearing them it almost seems like I have small raindrops on my lenses, but it's just tiny specks where it seems there is no vision correction. I have always had great experience with buying Wherelight (as you can see by my order history) and I have never had to return a pair, bit both of these are wrong. I am unable to find the "Check" button in my order to start a return. Can you please advise how I can get a mailing label to return these glasses? Also, I recieved these glasses around 30 days ago, so I know I am near the 30 day limit on a full return. I would appreciate your courtesy to refund so I can order replacement pairs. Thank you - Jennifer Miller.

A: Dear Jennifer Miller, Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Rhoda Jones Time: 2026-03-31 17:56

Q: What color is the Saxton frame, is it rose gold?

A: Dear Rhoda Jones, We would like to tell you that it is rose gold.

peteyeden57 Time: 2026-03-31 13:54

Q: Order #20326262029564, did I order transition lenses as well.? I do want transition lenses for both pair. Please let me know of any additional cost. Thank you

A: Dear Corinne Eden, We are sorry to tell you that you didn\'t choose photochromic tint in the order, do you want to change lenses ?

Tiffany Rubio Time: 2026-03-31 11:10

Q: Referring to order number 80326171624492. The prescription in the “Nero” frame seems to be off. Same prescription was put into the “Tough” frame and those are fine. My son says they are making his eyes strain so much it burns. Up close is had to focus and the only spot that seems to be focus is if he look straight against at a distance and in a single spot in the middle of the lens. Again the same prescription was put into the “Tough” frames and made into a sunglasses which he has no issues at all with. Just the “Nero” ones are off. Can we get them fixed or a replacement pair?

A: Dear Tiffany Rubio, We are sorry to hear that,would you please tell us whether he wore blue light blocker before ?

Carol Pinkston Time: 2026-03-31 10:16

Q: I LOVE all the glasses I have ordered lately from you!! I think these are 4th or 5th pr within a few months?? Anyway, I guess I did something wrong. My order number is Mar 29, 2026 10:49:39 Order# 20326291049394. I ordered the same pair twice. Duplicate is also shipped, but not received yet, number Order# 20326291049394. I meant to have one pair as sunglasses. The pair is Antonetta. Can you please tell me what I need to do---if you would be so kind as to help me. So sorry for the inconvenience! Same style---just one as sunglasses. thank you!

A: Dear Carol Pinkston, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $20 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

moomoomilk666 Time: 2026-03-31 09:50

Q: Order # 80326171349340 Madeline green yellow glasses are blurry and hard to see out of.

A: Dear customer, We are sorry to hear that,would you please tell us whether only one pair has problems ?

Brenda Baker Time: 2026-03-31 08:43

Q: I received my first order (3pairs). I have ordered from a different company for years. I cannot explain why/how I left the the numbers for reading off of the prescription I submitted. I've never done that before. What are the options for remaking the lenses?

A: Dear Brenda Baker, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

lauraalcoholic Time: 2026-03-31 07:44

Q: I ordered glasses on February 27, 2026 (Order #80226271828098). After waiting more than a month with no updates, I checked the status today and discovered the order had been canceled?without any notice or explanation. This is unacceptable. You took my payment, held it for weeks, refunded it without communication, and left me without the product I paid for. Customers deserve transparency and basic respect. I expect a prompt explanation for why my order was canceled and why I was never contacted. This experience raises serious concerns about how you conduct business.

A: Dear customer,We are sorry to tell you that we can not make 0.25 prism values.We sent many emails to asked you about this, but you don\'t reply us. In order to making sure that you will not receive incorrect glasses, we cancelled your order and refunded you the money

crazyratlady Time: 2026-03-30 19:36

Q: I have just placed an order for one pair of reading glasses and 2 pairs of distance sun glasses. I just want to confirm that that is what I have ordered please. My order number is 20326301933077. I look forward to hearing from you soon. Many thanks.

A: Dear customer, We find that there are add values in your original Rx, are you sure that you want to order one pair of single vision reading glasses and two pairs of single vision distance glasses ?

demonessryoko Marian Time: 2026-03-30 16:54

Q: I recieved my glasses and they are all beautiful , but I wore one and broke instantly couldnt use it, is there something I can do? Get a replacement or anything?

A: Dear Marian, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Teagan Dennis Time: 2026-03-30 12:57

Q: Order# 20226231423366 I want a FULL REFUND. I was sent un-sanded(!) 3d printed garbage. My order total was 139.66 usd. I want that in FULL, I would never have ordered knowing I was receiving 3d printed trash. Ive ordered plenty of times before and received proper real glasses. I feel scammed honestly you should remove these frames entirely from your site. I want a FULL REFUND. I have no interest in keeping or wearing these, I will be perfectly happy to send this trash back if you provide a shipping label. Your website says 30day return warranty. thankyou.

A: Dear customer, We asked our manager and he said that we can refund you $100 and you don\'t need to return glasses to us this time. Is that ok ?

Marisabel Ruiz Time: 2026-03-30 12:21

Q: Hola qué tiempo debo esperar aproximadamente para tener un número de rastreo d mi orden?

A: Dear Marisabel Ruiz, We would like to tell you that you can log in your account, find the original order, then you can click \"View order\", then you can check the details of the order directly. Or when it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated.

directorachernow Time: 2026-03-30 11:44

Q: Order 80326301135089. It’s apparently shipping to the wrong address.

A: Dear Addison Chernow, Would you please tell us your correct address so that we can correct it for you ?

chayanroldan Time: 2026-03-30 10:33

Q: Monturas Midiun

A: Dear customer, Thank you for reaching out to us. I\'m here to help with any questions or assistance you need. Could you please let me know what specific question or concern you have, so I can address it as quickly and effectively as possible? Looking forward to hearing from you.

Stephanie Soucy Time: 2026-03-30 09:59

Q: One of my glasses sent has blurry vision and the prescription doesn’t seem right?q

A: Dear Stephanie Soucy, We are sorry to hear that,would you please tell us which pair has problems ?

Stacy Meyer Time: 2026-03-30 08:36

Q: What are e line bifocals

A: Dear Stacy Meyer, The E-Line, or Executive bifocal, is recognized by its prominent horizontal line that runs across the entire width of the lens. The entire area below this line is dedicated to near vision, providing the largest possible reading area of any bifocal type. This full-width design completely eliminates \"image jump,\" offering a seamless transition for tasks like reading across a wide page. The trade-off is a more visible line and lenses that are typically thicker and heavier. Ideal for: Users who require a vast, unrestricted field of view for extensive near-vision work and prefer stability over cosmetics. Our 1.61 index bifocal with line lenses are typically made as flat-top bifocals by default.

Nadia Simmons Time: 2026-03-29 17:44

Q: I sent a message regarding order ending in 6336. There’s two different prescriptions on the glasses. I need all glasses to have the 2026 Thomas eye group prescription.

A: Dear Nadia Simmons, We would like to tell you that we have corrected it for you

barb Bechtel Time: 2026-03-29 17:07

Q: My two pair most recently received sucked I had to get the pink ones adjusted and the prescription is wrong on the blue pair I want the blue pair made correctly or I will get PayPal involved refund me 50% or the order not the the insulting 35$ or send the correct prescription in the same frame you have photos from my optometrist

A: Dear Barb Bechtel, Please don\'t worry, we will remake glasses for you. In order to find the cause, would you please answer us some questions? 1.And would you please tell us when your eyes focus on the distance range of the lense and look far away, can you see something far away from you clearly? 2. And would you please tell us when your eyes focus on the near range of the lenses and reading, can you see something at a close distance clearly? 3.Would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Katiria Alomar Time: 2026-03-29 15:47

Q: Me ha parecido muy lento creo q ha tardado mucho el proceso d rastreo

A: Dear Katiria Alomar, We are sorry for the delay. We asked our factory and they said that there is a little flaw on the lenses#Palms,they need to remake lenses. So your order is delayed, they said that your order will be shipped out this week .

john trombetti Time: 2026-03-29 10:55

Q: I was trying to buy the frame "BERNIE" in turquoise, and MEDIUM, but it seems you only have large. I would buy those frames right now if you have them. And I will order them with lenses IF you do glass, not plastic, as I only want glass, but I love your frames.

A: Dear customer, We are sorry to tell you that BERNIE only has one size, sorry for this. And our lenses are made of resin

Darrell Snyder Time: 2026-03-29 04:33

Q: Frame for Amanda color Grey was broken when I received them.

A: Dear Darrell Snyder, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Ilona Geary Time: 2026-03-29 04:08

Q: ORDER NO. 80326181152469 My glasses were packed on 3/24 and a label created. However as of today UPS has still not received the package from you as stated on UPS tracking site. Please advise. Thank you.

A: Dear customer, We would like to tell you that your package is in transit to the US. During this time, the tracking information of UPS will not be updated. After it arrives in the US, the tracking information will be updated by UPS soon.

Helen Butler Time: 2026-03-28 18:24

Q: I cashed in 800 points for a $10 coupon, but then I used a different coupon. Can I please get my points restored for future use? I will not be able to use the coupon by expiration date in April. I just put in two orders for almost $150 combined. thank you so much, I have loved every order and your customer service has always been so helpful.

A: Dear Helen Butler, Ok, we will return points to your account.

Patricia Time: 2026-03-28 17:08

Q: I need to return my Oder received

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pair has problems ?

shisha524 Time: 2026-03-28 17:08

Q: Glasses received and I cannot see.

A: Dear customer, We are sorry to hear that, please don’t worry. We will try our best to help you. Would you please tell us which pair has problems ?

Sosanna Folz Time: 2026-03-28 15:26

Q: I have just noticed that the "Darlene" frames I received are not the same as pictured. I had ordered these in clear because I love them so much in green, which I get compliments on all the time. These I don't like as much and now after looking closely at them, they aren't the same shape - the glasses I received also have silver hinges, and not gold, as pictured in the description. Did the frame change from my last order?

A: Dear customer, We are sorry to hear that. For 28033,would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first? For 0093 and Darlene, in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

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