Buy Prescription Glasses Online at Affordable Prices

skdudley Time: 2026-03-24 04:22

Q: Hi I’m still awaiting my order , a little disappointed it’s taken so long with no update at all as I thought it was 5-7 day turnaround can someone please help track this thanks

A: Dear customer, We have checked the tracking information and it shows that it is out for delivery. Would you please check the address you filled in the order below ? Is it correct ?11 Briar Road,ANGLE VALE,south australia,5117,AU

Katiria Alomar Time: 2026-03-23 16:14

Q: Hola deseo mi número d rastreo

A: Dear Katiria Alomar, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated. We would like to tell you that you can log in your account, find theorder, then you can click \"View order\", then you can check the details of the order directly.

pilm56@hotmail.com Monique Pilon Time: 2026-03-23 14:38

Q: I don't receive your email for my problem with the last glasses i receive. Model Lustre col. Clear.That a ptoblem it's distorsion. Pkease i like a New glasses.

A: Dear Monique Pilon, We are sorry to hear that, please don’t worry. We will try our best to help you. Concerning your case, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Katiria Alomar Time: 2026-03-23 14:10

Q: Hola deseo saber mi número d rastreo

A: Dear Katiria Alomar, We have checked it for you and would like to tell you that your order is still being processed now but we have rushed it for you, we will ship the glasses to you soon. When it is shipped out, we will email you the tracking number, your patience and understanding will be greatly appreciated. We would like to tell you that you can log in your account, find theorder, then you can click \"View order\", then you can check the details of the order directly.

Clarivel Ruiz Time: 2026-03-23 13:39

Q: 80326142014309 Nerissa Color: Tortoiseshell Size: Medium Rx: Single Vision Qty: 1 Hi received these glasses and arms are uneven on my face. In others words, they are crooked on my face. What are next actions to take? Thank you, Clarivel

A: Dear Clarivel Ruiz, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

doyouhaveasmoke Time: 2026-03-23 12:37

Q: Hi. It's been over a month since I ordered my glasses and it still says it's in processing when usually they get to me in about a month. I am just wondering if they really are still in processing or what's going on. Please get back to me as soon as you can. Thanks.

A: Dear customer, About your order,we are sorry to tell you that the frame#dominic 98044 purple is out of stock temporarily, so your order is delayed. We will rush order for you when it comes back.

dez.hendricks Time: 2026-03-23 12:28

Q: I sent a message yesterday about the recent order I made and received. It’s regarding the PANDORA frame which is super nice and I can see perfectly but the sides are very big and are very loose fitting. I need advise. In all the time Ive bought glasses online Ive never had an issue with the glasses feeling so loose.is there any recommendations? Please advise

A: Dear Desiree Hendricks, We are sorry for this, but we are sorry to tell you that the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others. Concerning your case, we can offer you a $95 coupon which is more than the half cost of this order. You can use the coupon to place a new order and don’t need to return these eyeglasses. Would you please tell us whether you can accept it ? Note: this coupon and other promo code can not be used in one order at the same time.

Veronica Moore Time: 2026-03-23 12:24

Q: Hello, Can you please send me an invoice that I can submit to my insurance company please? I cannot seem to be able to find this in my account on your website. Thanks.

A: Dear Veronica Moore, we would like to tell you that we have emailed you the receipt .

Veronica Gonzalez Time: 2026-03-23 09:10

Q: I have Fleck XL. I've bought two pairs from you with my current prescription. I love them! I want to buy more of them, but when I go to choose my prescription it says my PD is too small and it won't let me proceed. I'd still like to purchase them, specifically the XL. I see great with them.

A: Dear customer, Would you please measure the size of the original frame ?

chelseacruz461998 Time: 2026-03-23 08:18

Q: Hello the address it was supposed to go to is David garcia8457769588 1052 Durham road Wallingford CT US 06492 chelseacruz461998@gmail.com I dont know if its possible at this point but thank u in advance

A: Dear customer, We would like to tell you that we have corrected it for you. We will ship your order out.

Courtnie Madrigal Time: 2026-03-23 06:34

Q: I am really mad at point I was told the glasses would be shipped expedited now it says 12-25 days are you kidding me. I want a refund and you can stop shipment I will refuse the order when it gets here. I am not happy I will be disputing a discrepancy on the charger with my bank. This is absolutely the worst customer service

A: Dear Courtnie Madrigal, We are sorry for the delay, and we have shipped your order out. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9214490374004303500873

Samuel Lopez Time: 2026-03-23 06:13

Q: I placed another and after saw that your website was offering buy one get one free also, I saw the price of the frames I chose price dropped $2.00 in a matter of hours. I would like to take advantage of both offers what can I do?

A: Dear Samuel Lopez, We are sorry to tell you that you have used other discount in the order, we can not apply two discounts in one order.

April Medwechuk Time: 2026-03-23 05:51

Q: How can I make sure you ship via USPS and not a different carrier? I am trying to avoid high brokerage fees to Canada

A: Dear April Medwechuk, Please don\'t worry, you will not be charged brokerage fees.

catherinekatiuska Time: 2026-03-23 03:30

Q: I paid the express shipping but my glasses still in progress and I paid the most expensive choice of shipping because I need my glasses asap :(

A: Dear customer, We would like to tell you that we will ship your order out today.

fionapercival99 Time: 2026-03-23 02:37

Q: Hello, i orderd glasses as i was visiting England but they look like they won't arrive in time before I leave on the 25th of March. Can i change the shipping address to Canada. 1016 7th Brandon,MB,R7A 3V3,Canada.

A: Dear Fiona Percival, We are sorry to tell you that we have shipped glasses out . Sorry for this. You can check the shipping status at https://www.sf-express.com/gb/en/dynamic_function/waybill/#search/bill-number/SF6047395150625

dara duke Time: 2026-03-22 14:56

Q: I'm trying to buy glasses, but I don't see the credit in my account

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dara duke Time: 2026-03-22 14:55

Q: I don't see the credit for my last glasses that you said you would credit

A: Dear customer, Sorry, do you mean that $20 coupon code ?

dez.hendricks Time: 2026-03-22 11:20

Q: Hello I received some glasses I ordered and wore them today and can see really good out of them but they are just super large on the sides and feel extremely loose. Is there something I can do? Return them or perhaps you have a recommendation?

A: Dear Desiree Hendricks, We are sorry to hear that,would you please tell us which pair has problem ?

Stephanie Horton Time: 2026-03-22 10:01

Q: I am having problems paying for my order

A: Dear Stephanie Horton, Would you please tell us which card you used ?

robynroskey Time: 2026-03-21 14:18

Q: I still haven’t recieved my glasses???

A: Dear Robyn Roskey, We have checked the tracking information and it shows that your item has been delivered and is available at a PO Box at 11:22 am on March 23, 2026 in EL PRADO, NM 87529. Do you check your mailbox ?

Lisa Horgan Time: 2026-03-21 10:32

Q: Hello, I received my glasses yesterday. They are progressive lenses and one pair is great but there is a definite difference in the second pair (not clear, hazy) The Rx on file is correct. The one with the problem is Pop Art Chequer, Frame color Floral. It has the correct prescription labeled on the packaging but there is a definite difference of clarity between the two pairs...do I have any options to fix this...Thank you, Lisa

A: Dear Lisa Horgan, We are sorry to hear that,would you please put on your glasses, adjust the position of your glasses on your face to see if you can find a position where your eyes can see somthing clearly ?

Karen Curry Time: 2026-03-21 07:21

Q: I will wear light not except my prescription? I have filled it out by hand, and I have also email the photo. Right eye -0.75, +0.50, axis 100. Left eye -1.75, cylinder +1.25, access 105. Add 2.75. Then it gives me a message saying that those valuations are not within the accepted parameters. I really want to order several pair of glasses, please let me! Tell me how to enter this information so that your website will receive it. Karen Curry. kcre421@gmail.com

A: Dear Karen Curry, Would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Paige Hileman Time: 2026-03-21 07:03

Q: Good morning on my last order two pair of glasses for a specific prescription were delivered to me, but when I tried them on the lenses are completely blurry. I’m not too sure why because I’ve placed multiple orders with this website and never had this problem before my prescription hasn’t changed. I always use the preloaded one in my account however, when I looked into this, I noticed that all of my orders prior to this most recent one there is a number on those prescription that is not on this current order on my other prescription to the number reads. 015 however on this most recent order for the prescription it just says. 15 like I stated I put an old pair of glasses from this website on the same day. I got these new ones. Both should’ve had the same prescription. My old ones have perfect visibility however, the two pair I received recently the right lens is completely blurry and this is nothing I changed in my account. I’ve always had the same prescription and always selected the same prescription when ordering really bummed out because I spent a lot of money and the other two pair of glasses for my partner’s prescription or perfect he has no complaints. I’m just trying to figure out how we can get the two pair that I ordered fixed.

A: Dear Paige Hileman, We are sorry to hear that, would you please tell us whether glasses#Zinnia and glasses#Lumen have problems ?

Sabrina Sullivan Time: 2026-03-20 19:38

Q: Are your clip on sunglasses available in polarized tints?

A: Dear Sabrina Sullivan, Because the clips are colored, we recommend that you do not choose lenses tint.

Lineiro Yvonne Time: 2026-03-20 17:23

Q: Hello, can i kindly request an update on when my order will ship? Thank you.

A: Dear Yvonne Lineiro, About your order,we are sorry to tell you that the frame#Lush 59133 blue_b is out of stock temporarily, so your order is delayed. We will rush order for you when it comes back.

vinajo1215 Time: 2026-03-20 15:20

Q: I paid for express shipping and my order is way over due for that

A: Dear customer, We would like to tell you that we have shipped your order out . You can check the shipping status at https://www.ups.com/track?loc=en_US&tracknum=1ZG841J50323247455&requester=WT/trackdetails

Wendy Ingemann Time: 2026-03-20 14:15

Q: Hello I've placed 3 separate orders. Can they be combined together please for shipping?

A: Dear customer, We are sorry to tell you that we have shipped one order out. Could we combine rest two orders ?

bjcee25 Time: 2026-03-20 12:50

Q: What do the warranty cover?

A: Dear customer, We would like to tell you that you can check our return policy here : https://www.wherelight.com/helping/faq

Alyssa Ausmus Time: 2026-03-20 11:13

Q: My Order #20226130705307 shows as being delivered, but I never received the package.

A: Dear Alyssa Ausmus, We are sorry to hear that, we have checked the tracking information and it shows that your item was delivered in or at the mailbox at 11:42 am on March 13, 2026 in FLORENCE, SC 29501. Do you check your mailbox ?

Joyce Anderson Time: 2026-03-20 10:29

Q: I received my glasses with a big scratch on the lense

A: Dear Joyce Anderson, We are sorry to hear that, please don\'t worry. We will try our best to help you. But in order to see which part causes problems, would you please take a photo of the glasses to show us the problem first?

Consulting Servive Center

30-day Return & Exchange Not Satisfied? No Worry!No Hassle!

Safe Shopping Guarantee Free Shipping Over $69 and 365-Day Frame Guarantee